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National Auto Division

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National Auto Division Reviews (253)

Hello,We sincerely apologize for any issues caused to *** *** and her mother, *** *** Her cancellation request has come across my desk and we have immediately cancelled her policy, ***, and she will be refunded in full on Monday.When we spoke with *** *** on 6/8/15,
MrO'*** refunded her all monies less a $deposit in an attempt to give the customer more time to review it at a lower cost I will be checking the call records to ascertain how many attempts *** *** made to contact MrO'*** because any customer not getting a timely return phone call is deemed unacceptable by our company This is actually the 2nd time in the past week we have heard of an issue in customers not getting return phone calls from MrO'*** and we have employees going through his call logs to ensure this does not happen again.We again apologize for any issue, and if you or *** *** or *** *** have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any inconvenience caused Our records indicate *** *** was removed from our dialing lists and he will not be contacted any further If you or *** *** have any questions, please contact us at ***Regards,Customer ServiceNational Auto
Division

Hello,We sincerely apologize for this issue It appears our rep was unaware of *** *** age and medical issues and should not have enrolled her on 10/12/ I have ensured that this has been cancelled and *** *** is being refunded in full.I will also go over this with our
customer retention department as they should have immediately cancelled this upon receipt of this information from *** *** son.If you have any questions or any new information for me to research in regards to this, please contact us immediately at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any inconvenience caused to *** *** and her family I reviewed her account and unfortunately, the representative who spoke with *** *** and her family before was misspoken I have cancelled her policy and early next week, we are issuing her a full
refund back to the address on file, and listed on this complaint It is in the amount of $1,275.58.We again are sorry of this matter and if you, *** *** or any of her family members have any questions, they can contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize any issues caused to *** *** I have reviewed his account and I have no record of anyone mentioning that to *** *** If a policy was not used and we gave full refunds after the expiration, I do not know how we would stay in business One thing we do
offer and I do not see this indicated on *** *** account, is a 2/additional plan for free for customers who did not use their policy If *** *** is interested in this addon at no charge, please let us know We can be contacted at *** or at ***Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,We are very sorry for the phone calls *** *** has received I have immediately removed his number and he will not be contacted any further If you or *** *** have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,I have reviewed this complaint and I deeply apologize for these issues caused I have identified the representative, Frank A., and he is being terminated over this We do not condone this type of behavior We as a company do believe that people from all walks of life should
have an opportunity to experience America While I cannot confirm exactly what was said on the phone call, what is being said in this complaint is far away from our company beliefs and mission, and it simply will not be tolerated.I hope *** * *** *** can accept this apology and if they have any further to add to this or have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,I have reviewed *** *** complaint and apologize for any issues caused to him While we did ask for a letter of cancellation, which we did not receive until May 10, *** *** did contact us in February with a request to cancel Due to this, I have refunded him the
remaining balance from his original prorated refund and he is now refunded in full back to his credit card on file The amount of this additional refund is $215.15, refunding him a total now of $594.00.If you are *** *** has any additional questions, you can contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize and we are removing *** *** number immediately and investigating who did not take him off our calling lists. If you have any questions, please contact me at *** or at ***Regards, Customer ServiceNational Auto
Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I have reviewed *** *** account and sincerely apologize for any inconvenience We have immediately cancelled *** *** account and refunded him in full This was processed back the the credit card that was used for the deposit He should see this appear on his account in
approximately business hours.I am investigating what went on the day *** *** was allegedly enrolled, because he was speaking to a spanish speaking representative The two representatives that spoke with *** *** have been immediately suspended, as it appears from what *** *** and his family are saying, that this should not have been processed at all.If you have any questions, please contact me at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any inconvenience caused to *** *** She will not be contacted again by our company We are investigating who she spoke with when she had an unhappy experience.Again, we apologize for any issues caused If you have any questions, you can contact us
at ***Regards,Customer ServiceNational Auto Division

Hello,We apologize for any inconvenience caused to *** *** *** *** credit card company informed us he no longer wanted our policy after he spoke with Chris S*** in our customer service department We refunded him in full on January 14th and he should see this refunded in
approximately business hours. If you or *** *** have any questions, please contact us at *** Regards, Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,We apologize for any issues caused We have immediately placed both numbers *** *** provided on our internal Do Not Call List and she will not be contacted again.In addition, we are searching for any representative who was on the phone with *** *** to discipline them if they
did not remove her number.We again apologize for this and if you have any questions, please contact us immediately at ***Regards,Customer Service

Hello,I have reviewed *** *** account and apologize for any inconvenience I am researching our phone system to see what the issue was when *** *** was calling It appears *** *** claim was denied, as break pads are not covered In addition, her claim for
her heater was denied due to the repair shop telling the claims department that they did not know what was causing the issue This is information we received from our policy administrator, *** *** *** *** located in *** ** The claims department can be reached at ***It appears from notes that *** *** spoke with ***l and *** a few times between December 15, and December 19, in regards to this matter.If you have any further questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,I sincerely apologize for any issues caused I have immediately removed *** *** number from our dialing lists and she will not be contacted again I am also investigating who she spoke with at our organization, since we will not tolerate any behavior that ** *** had
stated that happened to her.If you or *** *** have an questions, please contact us at ***Regards, Customer ServiceNational Auto Division

Complaint: ***
I am rejecting this response because: That's not true about the service not being done?? We have records to prove that? I don't understand that response about the service not being done? My mechanic say's all the service records and receipts in my glove box verifies that the service to this vehicle has been doneIt has less then 100,miles on itAs far as I know they have not reviewed any records or contacted my mechanic? They are just saying lack of service, I do not understand
Regards,
*** ***

Hello,We sincerely apologize for any issues caused to *** *** and his mother We originally received correspondence of this on March 14, *** *** let us know of this issue and said he could not reach anyone Unfortunately, that day we had a snow storm and our
offices are closed However, since he also contacted us via email, we had staff available remotely and responded to his issue right away I have attached below what we sent to him that day.We were unaware of the circumstances he was stating in regards to *** *** age We had a third-party verification system to help root out any issues as such, and unfortunately, they did not indicate any of this in *** *** case.Once *** *** brought this to our attention, this plan was immediately cancelled and refunded in full.We again apologize for this and if you or *** *** have any questions, please let us know at ***Thank you again. Customer ServiceNational Auto DivisionHi *** *** I apologize for this, as the representative speaking with your mother was unaware she was living in an assisted living facility. I am going to investigate this with the representative further, however in the mean time, that charge of $2,was refunded back to the credit card yesterday. This was done first thing after we heard from the merchant in regards to the dispute. You should see it appear back in approximately business hours. Also, can you provide me when you called our support line? For instance, today, our offices are closed due to the snow. However, if it was yesterday, or before, you should have received a call back by now. If you do not see this refund with days, please let us know immediately and any information you have will be helpful. We attempt to go to great lengths to protect consumers we contact that may be elderly or vulnerable and we attempt to ensure each customer fully understands what they are purchasing. We regret that this process may not have caught this issue in regards to your mother purchasing this policy, and we are very sorry. While we service a large volume of vehicle service contracts each year, complaint to us is unacceptable and we try to remedy the situation immediately. Any questions, please let me know and again, we apologize for this. Regards, Customer Service

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

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wandaconsulting.com

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