National Auto Division

Hello,I have reviewed *** *** account and apologize for any inconvenience We have immediately cancelled *** *** policy and we refunded her card on file $ She should see this transaction appear in approximately business hours.If you have any questions, please contact us
at ***Regards,Customer ServiceNational Auto Division

Hello,I apologize to any issues caused to *** *** and his son We were unaware of any challenges *** *** son has and we have cancelled *** *** policy upon him informing us of this.He will receive a full refund via check, and in addition, we will refund him the $Overdraft fee ***
*** requested.If you have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to *** *** I have researched this account, and I have cancelled this as per *** *** request immediately. I have processed a refund of $back to *** *** card on file and she should see this refund in business hours.I
apologize for any misinformation *** *** received from Nicole and/or GinaWe are not associated with Kia and we would not know if she had another policy with any other organizationWe have a third party verification representative, of whom *** *** spoke with that day, that expounds on the fact we are not the manufacturer and about the customer's payment structure, plan details, and 60-day review period the customer has. While Gina will be undergoing re-training due to this matter, it appears from her communication that Gina was attempting to assist *** *** on cancelling this contract, and *** *** disconnected the call numerous times.We again apologize for this matter and if you or *** *** have any questions, please contact us at *** or at ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

Hello,I have reviewed *** *** complaint and sincerely apologize We have immediately removed his number and he will not be contacted again.If you or *** *** have any questions, please contact us at ***
***Customer ServiceNational Auto Division

Hello,I sincerely apologize for any issues caused to *** *** Our records indicate her policy has been cancelled and she has been refunded in full via check on 4/3/2017.At no time did Gina in our customer retention department ever contact any other company to cancel *** *** policy
Only *** *** is able to do that I am investigating this matter with Gina R., as well as Casey W., the enrollment representative, as these are things our company does not do, and it is not acceptable to us that *** *** believed that these representatives were going to be providing any of these services to her.If you or *** *** have any other questions, or pieces of information to help me get more detail on this, it would be greatly appreciated I can be reached at *** *** *** or at *** Thank you very much

The National Auto Division has responded to my complaint and has  solved the problem to my satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,[redacted] refund was processed back to her card on October 18th.  It takes roughly 72 business hours to show back up on the accounts of cardholders.  Please check with the bank today, or in the next couple days and you should see that refund. Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues.  We will immediately remove [redacted] phone number; however, the phone number she listed on this complaint is a generic one.  Can [redacted] please provide the phone number we are calling so I can ensure it was removed?  In the...

meantime, we are going to search our database by her address to attempt to locate her record.Thank you, and again we apologize to Ms. Hassett.Regards,Customer Service

Hello,We apologize for the calls [redacted] was receiving and I have immediately sent for his number to be removed from our dialing lists.  He will not be contacted any further.  In addition, Ia m investigating to see what went on when he spoke with Mr. D[redacted], as he should have been...

removed immediately at that point.We hope [redacted] accepts our apology and if he has anything further to add to help us remedy this situation or any other thoughts and concerns on this, please contact us immediately through this forum, or at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issues [redacted]r has had and her issues getting in touch with Chris S.I have immediately cancelled [redacted] policy and she will be issued a full refund back to her card she paid with.If you have any questions, please contact us at [redacted]Regards,Customer...

ServiceNational Auto Division

Hello,We apologize for any issues caused.  [redacted]s in charge of all claims in regards to [redacted] policy.  On July 7, we received a letter letting us know the claim was denied due to lack of servicing from the customer.  We...

immediately forwarded this to our Customer Relations Director, James O[redacted].  He attempted to call the consumer back 3 times, which the calls were not answered.I am forwarding this over to [redacted] so I can get an answer from them in regards to this and see what can be done to help [redacted]If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I have reviewed [redacted] complaint and apologize for any inconvenience.  [redacted] policy has been cancelled and she has been refunded in full.  We apologize for the delay in receiving her letter also.  [redacted] should see the refund of $506.66 back on her...

credit card.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello, I have reviewed [redacted] complaint and apologize for any issues caused.  We have already cancelled [redacted] policy and refunded him in full.We are not associated with any manufacturer or dealership.  Any representative of our organization that misrepresents that is...

immediately terminated.  We are investigating what Mr. Nick Z[redacted] the representative [redacted] spoke with, has said on this phone call.  In regards to the repair shops claim that we do not pay for repairs; National Auto Division has paid out millions of dollars of claims since it's inception.  We have many satisfied consumers who have used our service and are happy with the returns on the policy they paid for.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We apologize for any issues caused and we have forwarded [redacted] request to cancel to our cancellation department.  Her policy will be cancelled and the customers will be refunded in full.  If you have any questions, please contact us at [redacted]Regards,Customer...

ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for any issues caused to [redacted]  Our records indicate we have cancelled her policy as per her request.  Her deposit check returned from the bank as unpaid, so she is due no refund.  However, if [redacted] incurred any fees due to this, please let us know...

and I will gladly refund them to [redacted]If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division