National Auto Division

Hello,We sincerely apologize for this matter.  I am ensuring this number is removed immediately and their will be no further contact.  If this business or [redacted] gets contacted again, please let us know immediately.Regards, Customer ServiceNational Auto Division

Hello,We apologize for any issues caused to [redacted]  We will gladly cancel [redacted] policy upon receipt of her letter of cancellation.  The need for a letter of cancellation is needed and required by our administrator to cancel the policy.Upon receipt of this letter, we will gladly...

cancel [redacted] policy.  If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for this.  I am immediately cancelling this policy and we will expedite the refund to the customer once the check clears.  We were unaware the customer had dementia, as she stated she still drives.  The only thing mentioned was the customer's son helps her...

with things from time to time.We again apologize for this, and if you have any questions, please contact us at [redacted] or at [redacted].Thank you very much,Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory when and if the total refund has been credited to my account.
My son thoroughly researched this company and found numerous complaints have been filed. I would be willing to make positive responses about this business after full restitution has been made. I also request that my name and all contact information be removed from the business records to prevent any further issues.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find at this time the action by National Auto Division LLC, to wait on a response from [redacted] is satisfactory to me. However, I reserve the right to continue with this dispute if a suitable resolution is not possible.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not asking National Auto Division to cover the cost of replacing my brake pads or repair my heater. My complaint lies in the area concerning the Work Order #[redacted]9 from T[redacted] (included with my response). In the work order, it states: customer states that parking brake will not engage, please advise.  The part needed to repair the parking brake is a Module 4.591. The FP Number is [redacted] The cost of the part is 92.10 and labor associated with the cost of repair is 315.00. (315.00 + 92.10 = 407.10) In addition, there is a $20 EPA charge, new subtotal is 427.10.. with tax (41.64) include, the total to repair the emergency brake is 468.74
In our (My Son, [redacted] and I) conversation with National Auto Division, we were told this part was not covered under the warranty. In addition, National Auto Division stated they were not told by [redacted], the module 4.591 part was the cause of the problem associated with the parking brake failing to engage or disengage properly. However, the dealership did communicate this to National Auto Division the source of the problem and still National Auto Division refused to cover the total cost of this repair. According to the list of items covered under the warranty, this part is covered by the warranty I purchased through National Auto Division.I am asking for National Auto Division to cover the cost of this repair associated with module 4.591 concerning the parking brake. I am not making a complaint regarding the heater or brake pads.
Regards,[redacted]

Hello,We apologize for any issues caused to [redacted]  I have sent for his numbers to be immediately removed and he will not be contacted again.  I apologize for this mixup.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto...

Division

Complaint: [redacted]
I am rejecting this response because[redacted] and I [redacted]) spoke to a customer service representative from [redacted]. They confirmed that the modulator is covered under the warranty but they stated the cable attached to the modulator is not covered however, the modulator caused the damage to the cable. In the basic warranty policy, if a covered part causes damage to other parts or surrounding areas in connection with the system then the uncovered part is to be included in the repair. National Auto Warranty, originally stated they would covered the modulator but not the cost of labor.This is not good business practice on both [redacted] and National Auto Warranty, both companies are refusing to provide services as stated in their contact with [redacted]. It appears [redacted] will not be able to get this issue resolved at this level and is forced to go to Arbitration to get this issue properly resolved. 
Regards,
[redacted]

Hello,I reviewed [redacted] issues and all I had stated previously is that on our end, I did not see any claim sent to us from [redacted], our administrator, who makes all decisions on claims.  They never contacted us in regards to this.  I am unaware of who [redacted] spoke to, but I checked our database but there is a note in their clearly stating if [redacted] wants to cancel the policy, he receives a FULL refund.  I had asked if [redacted] would like a claim review but he did not say if he does. Please contact us with any further questions at [redacted] Regards,Customer ServiceNational Auto Division

Hello,I apologize for any issues caused to [redacted].  We have immediately removed both numbers from any of our lists and we will not be contacted again.I will review who contacted him, so I can get to the bottom of the issues [redacted] had.If you have any questions, please contact us at...

[redacted]Regards,Customer Service

Hello,I sincerely apologize for the inconvenience caused to [redacted] and his mother, [redacted]  At National Auto Division, we employ a third party verification system to ensure all customers understand the terms and conditions of our policies.  Before [redacted] called...

in on 2/28/15, we had already voided [redacted] credit card charge, as the third party verification representative did not think this was a transaction [redacted] should be partaking in.  We explained this to [redacted] and a representative even called him back.All of [redacted]' monies have been refunded to her.  Again we apologize for this issue of contacting [redacted] in the first place, and if you, [redacted], or [redacted] have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for any issues caused to [redacted]  I have immediately sent for the number be provided on this complaint to removed from our dialing list.  In addition, I am going to find out who had contacted [redacted] and they will be disciplined.We again apologize...

and if you or [redacted] have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please respond to how this refund will be received as we have blocked National Auto Division from her credit card.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I have reviewed [redacted] account and apologize for any inconvenience.  [redacted] enrolled in a full coverage policy on January 24, 2014.  She made an initial deposit of $500.00 and the rest of the policy was financed at 12 monthly payments in the amount of $181.25 per month....

 During the verification, she had agreed for these payments to be automatically debited from her account on the 30th of each month.We did send [redacted] a letter in February of 2014, stating her check had declined due to Insufficient Funds.  That letter did not state her policy was cancelled.  [redacted] had a 30-day review period to cancel the policy and receive a full refund, and she never indicated that was the case.  We did not hear from [redacted] in regards to this until a family member called in on January 7, 2015 stating they wanted to cancel this policy and receive all their money back.  At that point, we stated to send in a letter of cancellation, and we immediately stopped automatic payments they had set up on their account.We have cancelled [redacted] policy upon receipt of the letter of cancellation and [redacted] is due a prorated refund in the amount of $1,509.06.  During her period of having our policy, at any time if [redacted] vehicle broke down, we would have administered her claim.  This refund will be sent out to her next week.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We apologize for any inconvenience caused to [redacted].  I believe our representative misunderstood the policy booklet, as our administrator, [redacted], requires the address for cancellation to be their address in Colorado.  In most cases, we have a seamless transfer of...

receiving cancellation letters from them in a quick manner; unfortunately, this system failed in [redacted]s case and we did not receive her letter.Upon receipt of the 2nd letter, we cancelled her policy and refunded her in full back to her card on file on 3/18/2015.  We again apologize and the representative she spoke with will be reprimanded and retrained.If you or [redacted] have any questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]