National Auto Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is untruthful to meThe business said that I was refunded in full but in actuality I was notThey deducted trumped up fees to keep me from truly getting all of my money backThey claimed that I used $of their services which I did notI never filed any kind of claim with them or anythingThey then went on to list a prorated refund of $and a cancellation fee of $which brought the actual refund amount down from $to $Im just glad to get money back period, although I would've preferred an actual full refund in the amount of $Furthermore, I just ask that National Auto Division ceases from charging my [redacted] card and cut all business dealings completely with meI don't wish to have any business dealings with National Auto Division ever again! Regards, [redacted]

Hello,I reviewed [redacted] account and apologize for any inconvenience I have immediately refunded [redacted] the $deposit she had made and I have cancelled her policy She should see this refund in approximately business hours[redacted] went through a third party verification call when she enrolled During that time, it was explained to her the payment structure and [redacted] seemingly voiced no objections The last four digits of the payment method she used was also verified on the call.Regardless, I apologize for any lapse in communication between National Auto Division and [redacted] If she has any questions, she can contact us at [redacted] Regards,Customer ServiceNational Auto Division

Dear [redacted] We apologize for any inconvenience caused to [redacted] We cancelled her policy at her request on 12/11/2014, and she has been issued a full refund back to her credit card We are taking this up with the representative [redacted] was working with, as National Auto Division is unhappy that [redacted] did not feel satisfied with her experience with our company If she does not see this transaction her card statement by Monday, please contact us at [redacted] .Regards,Customer ServiceNational Auto Division

Hello,I have reviewed this complaint, as well as [redacted] account with National Auto Division and I sincerely apologize for any inconvenience caused. I understand a representative spoke with someone on behalf of [redacted] the other day and we immediately cancelled [redacted] policy.... He will be refunded in full.We are investigating the representative who spoke with [redacted] , as we want all customers who speak with us to fully understand what they are purchasing and the terms and conditions of each policy.If you have any questions, please contact us at [redacted] .Regards,Customer ServiceNational Auto Division

Hello,I apologize for any issues caused to [redacted] We have immediately removed both numbers from any of our lists and we will not be contacted again.I will review who contacted him, so I can get to the bottom of the issues [redacted] had.If you have any questions, please contact us at [redacted] Regards,Customer Service

Hello,I have investigated this and I apologize for the delay [redacted] has been refund in full in the amount of $on her card She will see this card appear on her card account in approximately business hours.We again apologize for this and if you or [redacted] have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted] All the claims are decided by our administrator, [redacted] ***, located in [redacted] Due to the issue with the engine leak and the issues [redacted] is having with the claim, on our end, we are refunding [redacted] in full He already received a prorated refund in the amount of $1, We are refunding an additional $via credit card today.We sincerely apologize for this issue and if you or [redacted] have any additional questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the business to send me the original a e-mail that I requested on Dec 5, acknowledging that they have credit my account and that no further action will be taken on my credit card If I do not see a credit on my account I will be filing an additional complaint I would not like to contact them by phone again My e-mail address is [redacted] Regards, [redacted]

Hello,We apologize for any inconvenience caused to [redacted] I believe our representative misunderstood the policy booklet, as our administrator, [redacted] , requires the address for cancellation to be their address in Colorado In most cases, we have a seamless transfer of receiving cancellation letters from them in a quick manner; unfortunately, this system failed in [redacted] s case and we did not receive her letter.Upon receipt of the 2nd letter, we cancelled her policy and refunded her in full back to her card on file on 3/18/ We again apologize and the representative she spoke with will be reprimanded and retrained.If you or [redacted] have any questions, you can contact us at [redacted] Regards,Customer ServiceNational Auto Division

Complaint: [redacted] I am rejecting this response because [redacted] and I [redacted] ) spoke to a customer service representative from [redacted] They confirmed that the modulator is covered under the warranty but they stated the cable attached to the modulator is not covered however, the modulator caused the damage to the cableIn the basic warranty policy, if a covered part causes damage to other parts or surrounding areas in connection with the system then the uncovered part is to be included in the repairNational Auto Warranty, originally stated they would covered the modulator but not the cost of labor.This is not good business practice on both [redacted] and National Auto Warranty, both companies are refusing to provide services as stated in their contact with [redacted] It appears [redacted] will not be able to get this issue resolved at this level and is forced to go to Arbitration to get this issue properly resolved Regards, [redacted]

Hello,Please have [redacted] contact his credit card company if he has not seen it on his statement yet Even though he deactivated his card, his credit card company should have received the funds and placed it on the new card he was given It is very rare any credit card issuing bank rejects funds anymore, and this amount has not been sent back to us.Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any delay It appears this was refunded back to [redacted] back to her card on 3/4/ She received a full refund of all monies paid which was $ It usually takes approximately business hours to appear back on the cardholders account If [redacted] has not seen this refund yet, or has any other concerns or comments, please let us know immediately We can be reached at [redacted] Regards,Customer ServiceNational Auto Division

Hello,I have reviewed [redacted] account and apologize for any issues caused I have immediately cancelled her policy and processed her refund of $back to her credit card on file She should see this appear in approximately business hours In addition, we have suspended the representative, [redacted] **, who [redacted] spoke with We do not condone such issues in which [redacted] spoke of and we sincerely apologize for any issues caused.If you have any questions, please contact us at [redacted] Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank them for the timely and appropriate response Thanks you very much Regards, [redacted]

Hello,We have already cancelled [redacted] policy Her full refund of $has been processed back to her card and it should appear on her card account in approximately business hours We apologize for any inconvenience caused to [redacted] Regards,Customer ServiceNational Auto Division

Hello,We apologize for this issue We have immediately removed MrSims number and he will not be contacted again.If you have any questions or any concerns, or more info to add, please contact us at [redacted] We again apologize as we feel this issue is unacceptable and we will not contact [redacted] again.Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Hello,I sincerely apologize for the inconvenience caused to [redacted] and his mother, [redacted] At National Auto Division, we employ a third party verification system to ensure all customers understand the terms and conditions of our policies. Before [redacted] called... in on 2/28/15, we had already voided [redacted] credit card charge, as the third party verification representative did not think this was a transaction [redacted] should be partaking in. We explained this to [redacted] and a representative even called him back.All of [redacted] ' monies have been refunded to her. Again we apologize for this issue of contacting [redacted] in the first place, and if you, [redacted] , or [redacted] have any questions, please contact me at [redacted] Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for this issue to *** *** and his family. I cannot locate audio of this call; however, we recently terminated a representative who behaved in similar fashion who had spoken with *** * *** *** that day.We again do not condone any unprofessional
behavior when speaking to potential customers, and hope that this is a reminder to our current staff that being courteous and respectful is our goalWe also hope this serves as a wake up to the terminated representative that will help him in his future endeavors.We again apologize and if you or *** *** has any questions, please contact us at *** or at *** Regards, *** ***