National Auto Division

Hello,According to [redacted], they are in the process of reviewing this claim as a goodwill gesture to [redacted].  According to them, that repair is not listed for coverage in her policy booklet.  I spoke with them today and they are moving the process along.If [redacted] needs to speak with anyone at [redacted] in regards to this, she can contact them at [redacted]Thank you again for your time and patience in this matter and I look forward to this being resolved to [redacted]'s liking.Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issues caused to [redacted] and her husband.  First off, I immediately forwarded this request for her policy to be cancelled.  It will be cancelled this evening and her refund will be processed on Monday morning.  It will take approximately 72 business hours...

to show on her card.We do not want any customer feeling bullied into buying any of our policies and the representative, [redacted] will be dealt with swiftly.  It is unacceptable for a customer to feel that way and we apologize sincerely.If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted].  Our records indicate we voided their policy already and they will not be contacted again.  We were unaware [redacted] had dementia and we would not have sent a policy if we were aware of that.  We are...

disciplining the representatives who did not terminate the policy immediately.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted].  We have immediately removed her number from our system and she will not be contacted again.If you or [redacted] have any questions, you can contact us at [redacted] Regards,Customer ServiceNational Auto Division

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for this issue caused to [redacted] and [redacted]  I have immediately cancelled [redacted] policy and refunded his credit card back in full, in the amount of $3,200.00.  He should see this appear back on his card in approximately 72...

business hours.We were not aware of [redacted] lack of need for the policy.  In addition, we charge no consulting fee on our policy.  The reason for the two charges is [redacted] spoke with Jevan H in our customer service department and Jevan H offered [redacted] a $276.00 discount to pay off the policy in full.  I also did a research on [redacted] phone number and the last time he called us back was on March 23, 2017.  We get many calls a day, and have a system where customers do not go to voicemail unless it is after hours.  If [redacted] can give me some insight on the number, and or extension he left these messages on, it would be greatly appreciated so I can investigate further.  I do not even see any customer notations on the account of any calls after that date.In summary, again we sincerely apologize.  The last thing we would like is a customer, especially of advanced age, to feel they were taken advantage of, and we employ a third party verification system to help each customer understand the terms and conditions of our plans.  Please let us know any information you may have on the voicemails left, in addition, let us know if you do not see the refund within the next 3 business days.  In addition, if [redacted] has incurred any fees due to this charge, please let us know and kindly forward me documentation of these so I can refund them as well.  I can be reached at [redacted] or at [redacted]Thank you again for bringing this matter to my attention. Regards, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank them for the timely and appropriate response.  Thanks you very much.
Regards,
[redacted]

Hello,We apologize for any issues caused to [redacted]  I have immediately cancelled her policy and we will inform her credit card company we are not disputing the charge with [redacted] since she has already been refunded.[redacted] could indeed cancel at anytime, by sending in a letter....

 We also never received any returned mail from the address on file that we sent her policy book to.If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issues caused to [redacted]  I have reviewed her account and have immediately cancelled her policy and processed a credit of $350.00 back to her account.  She should see this back on her card in approximately 72 business hours.  It appears on June 22,...

[redacted] gave us an updated credit card.  On July 2, she called back wishing to cancel and we asked she send us a letter stating her intent to cancel the policy, which is requested by our administrator in the policy book.  We had yet to receive that.Regardless, we used this complaint as a letter of cancellation and we apologize for any issues caused to [redacted]If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any unwanted phone calls [redacted] has received.  We are removing his phone number immediately and we will not be contacted any further.  In addition, we will attempt to identify any instance where [redacted] requested to have calls cease and any...

representative not obliging to his request.  They will be disciplined if found in any violation of our company procedure.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is untruthful to me. The business said that I was refunded in full but in actuality I was not. They deducted trumped up fees to keep me from truly getting all of my money back. They claimed that I used $131.46 of their services which I did not. I never filed any kind of claim with them or anything. They then went on to list a prorated refund of $493.54 and a cancellation fee of $50.00 which brought the actual refund amount down from $625.00 to $443.54 Im just glad to get money back period, although I would've preferred an actual full refund in the amount of $625.00. Furthermore, I just ask that National Auto Division ceases from charging my [redacted] card and cut all business dealings completely with me. I don't wish to have any business dealings with National Auto Division ever again!
Regards,
[redacted]

Hello,We apologize for this issue.  We have immediately removed Mr. Sims number and he will not be contacted again.If you have any questions or any concerns, or more info to add, please contact us at [redacted]We again apologize as we feel this issue is unacceptable and we will not contact...

[redacted] again.Regards,Customer ServiceNational Auto Division

Hello,I reviewed [redacted] account and apologize for any inconvenience.  I have immediately refunded [redacted] the $50.00 deposit she had made and I have cancelled her policy.  She should see this refund in approximately 72 business hours.[redacted] went through a third party...

verification call when she enrolled.  During that time, it was explained to her the payment structure and [redacted] seemingly voiced no objections.  The last four digits of the payment method she used was also verified on the call.Regardless, I apologize for any lapse in communication between National Auto Division and [redacted].  If she has any questions, she can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for this issue and we offer our condolences for the loss of [redacted].  We are immediately cancelling this policy and refunding [redacted] the monies paid on this policy.  It has been sometime since she had enrolled in this policy so I am going to do my best to...

research how this happened.The refund will be going to [redacted] to the address he provided on this complaint.  He will receive a full refund.  If any of the information in regards to the refund is incorrect, please let me know and I will adjust it before it is sent.Again we apologize and we are sorry for the loss of [redacted]Regards,Customer ServiceNational Auto Division

Hello,I have removed [redacted] number from our system immediately.  We sincerely apologize for this.  If [redacted] has any questions or has any additional problems with calls to his home, please let us know immediately.  We are also investigating which representative of ours did...

not remove him from our dialing list.If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,Please have [redacted] contact his credit card company if he has not seen it on his statement yet.  Even though he deactivated his card, his credit card company should have received the funds and placed it on the new card he was given.  It is very rare any credit card issuing bank rejects funds anymore, and this amount has not been sent back to us.Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The shop the truck is being serviced at disagrees with the statement that this warranty does not cover the work that was done. They reviewed the policy and cannot believe they will not cover this. She paid $3500 for this extended 5 year warranty. I'm sorry but engine and tranny was included in this coverage. My phone number is [redacted]. why was the original answer the truck wasn't serviced properly. We have records, no one has wanted to look at them? The truck mechanic says the service records in the glove box prove that the truck was serviced properly. Now they say these items on a $3500 policy is not covered? The mechanic at [redacted] has the policy, please call him so he can explain to them what is covered under this policy. His name  [redacted], phone [redacted], Can they (warranty company)what they sold us for $3500. A mechanic has read this policy.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I am accepting the resolution but as stated I have cancelled that credit card. Therefore would like a money order or certified bank check sent to my home refunding the total of $350.00.  Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I have reviewed [redacted] account and apologize for any inconvenience.  However, I am not seeing that [redacted] contacted our office in regards to any denied claims.  American Auto Shield, LLC, located in Lakewood, CO, handles all claim decisions in regards to the policy.  I...

am putting in a message to see what went on with his claim request with [redacted]  Additionally, if [redacted] has any additional information for us in regards to this, it would be greatly appreciated so I can expedite this matter and have a satisfactory outcome for [redacted].If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division