National Auto Division

Review: I was called repeated times about the warranty expiring on my 2010 kia forte. I had taken some medication after having had chemo and was j ust wanting to get them off of the phone. I agreed to try a policy but told them I didn't have any money to put down somehow or another I was informed that it would be okay to try it for 30 days without payment. I thought it was kia calling.I gave them the mastercard number and they took the payment out of my account 160.00. I left for work and they called the cellphone to see if I was satisfied with their customer service I said no because nothing was supposed to be taken out of the account. I get to work and a couple hours later I heard a big crash while I was in the building. A big tree estimated to be about 150 years old fell on it. I had to call the owners and our boss gave me and a coworker a ride home . The winds were bad and I park in the employee lot. Now I have to deal with their insurance my insurance finding another car and getting an attorney so this doesn't take forever. My insurance company told me to get a hold of these guys and cancel because the car is totaled. Its got 97,800 miles on it and only worth 6500.00. It was a 5 year warrantyDesired Settlement: After my card gets credited I want to be left alone. [redacted] I just started over there had decided to get me an extended warranty with a discount. I want the policy cancelled because I spoke with my personal attorney after I got to work and she will sue immediately if it doesn't get refunded and cancelled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I took care of the complaint and resolved it myself. I got my money back and the contract cancelled. Sorry for any inconvenience I may have caused you .

Sincerely [redacted]

This company just called my mother in law and told her she had to pay money or her car she just purchased would not be covered! She has insurance of her own already and she told them that!! They told her they needed her credit card number to process payment today!! They are scamming people and it needs to stop and from looking at past complaints this is not the first time!!! Unbelievable..told mother in law to call credit card company and cancel payment and stop all future payments!

Review: I received a call on July 25 2015 from an agent claiming to be with [redacted] and was calling on a plan for an extended warranty on my vehicle. They stated that they were the only official warranty provider and worked directly with the dealer. They stated that they received my information from my vehicle.

They claimed that for a down payment of $150 they would be sending me information on a warranty for my vehicle and that I would receive the information via email immediately following the call. Once I reviewed the information, I had 30 days to accept the policy.

Following the call I expected to receave an email that never came. Further I called my dealer and they said that in no way are they affiliated with you and that this “National Auto Division” uses deceptive practices to con people into paying them a lot of money on claims that they never pay.Desired Settlement: I want to make sure if they think I have a claim with them that it is canceled and that they do not attempt to collect or enroll me in a service plan. Once canceled they should never contact me again.

Business

Response:

Hello, I have reviewed [redacted] complaint and apologize for any issues caused. We have already cancelled [redacted] policy and refunded him in full.We are not associated with any manufacturer or dealership. Any representative of our organization that misrepresents that is immediately terminated. We are investigating what Mr. Nick Z[redacted] the representative [redacted] spoke with, has said on this phone call. In regards to the repair shops claim that we do not pay for repairs; National Auto Division has paid out millions of dollars of claims since it's inception. We have many satisfied consumers who have used our service and are happy with the returns on the policy they paid for.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I received a call from NATIONAL AUTO DIVISION on Saturday July 11, 2015. The person who called stated his name is FRANK ID BADGE #[redacted]. I asked if there was someone there who could speak French since my husband makes the decisions for our household. Frank stated "THIS IS AMERICA. WE ONLY SPEAK ENGLISH HERE." He was extremely rude and unprofessional. When I asked to speak to his manager or supervisor, FRANK stated "ABSOLUTELY NOT. I WOULD NOT SUBJECT MY MANAGER TO SPEAK TO SOMEONE OF YOUR CALIBUR". Wow. Really? This person was very nasty and his attitude was disgusting. If this is the type of people this company employees then Do not do business with this company. I will be following up with the Operations Team as part of this complaint. I have been mistreated unfairly and discriminated against by this person. There is a law in place to protect consumers like myself and my family. On this note, I will follow up to ensure this employee will be terminated.Desired Settlement: A formal apology from management and supervisor of this disgusting individual

Business

Response:

Hello,I have reviewed this complaint and I deeply apologize for these issues caused. I have identified the representative, Frank A., and he is being terminated over this. We do not condone this type of behavior. We as a company do believe that people from all walks of life should have an opportunity to experience America. While I cannot confirm exactly what was said on the phone call, what is being said in this complaint is far away from our company beliefs and mission, and it simply will not be tolerated.I hope [redacted] can accept this apology and if they have any further to add to this or have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: On June 3, 2015 my mentally challenged son answered a phone call from sales person of National Auto Division. He was told that a service contract on a 2010 [redacted] was about

to expire or had already expired. As a result he felt that it was necessary to furnish confidential

bank account information to the caller. He was feeling an extreme urgency he later told me

My son does not own own a vehicle. No 2010 [redacted] ever owned by me. I have full coverage on the vehicle I currently own.

As a result of the banking information obtained by National Auto Division our joint checking

account was debited $305.00 on that date. In addition a Payment Plan was established in the

amount of $2,655.00, payable at $265.50 for 10 months starting 07/15/2015.

I am the legal guardian of my son and the bank account is jointly held in both our names.

When I contacted National Auto Division by telephone I relayed the above information to them asking to cancel the contract and immediately refunding the $305.00 I was told that I would have to send a letter to them. I have done just that by faxing 3 letters; 1 handwritten,

2 typewritten, with no response. The ACH debit to our account created an over draft and

resulting fees in the amount of $36.00.Desired Settlement: Cancellation of Service Contract # [redacted], refund of $305.00 & 36.00 overdaft fee.

Business

Response:

Hello,I apologize to any issues caused to [redacted] and his son. We were unaware of any challenges [redacted] son has and we have cancelled [redacted] policy upon him informing us of this.He will receive a full refund via check, and in addition, we will refund him the $36.00 Overdraft fee [redacted] requested.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: This company has been calling my job for over 2 years now trying to sell me an extended warranty on my vehicle. I have told them each and every time that they call that they are calling my job and to remove my number. They always say they will but obviously they don't. These people are risking my livelihood by continuing to call. The next time they call I will be filing a harassment lawsuit against them.Desired Settlement: For them to not contact me ever again on either my home or work numbers.

Business

Response:

Hello,I sincerely apologize for this. I have ensured [redacted] number has been removed and she will not be contacted again. If you or [redacted] have any additional questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Continue to get calls to business line from "[redacted] requesting my vehicle mileage on a 2008 vehicle I no longer own. Prior contact with this business ended with the first request to be taken off their "call" listing as they are trying to sell me a service and act like my current warranty adviser. The call from 6/23/14 also began with "can I get your current mileage on your 2008 XXXX" as if they serviced my past vehicle. Would like no further contact from this company. The company representative "Jerry" would not give me a corporate phone number to contact and said all he has to do is "press a button" for them not to contact me further.Desired Settlement: This is a record of my final attempt for this business to stop calling me about this service on a past vehicle. Thank you.

Business

Response:

Hello,

We sincerely apologize for any inconvenience caused to [redacted] I have immediately had her phone number removed and she will not be contacted again.

I will investigate who spoke with [redacted] and upon determination of who she spoke with, they will be disciplined appropriately. We again apologize for any issues caused.

If you have any questions, please contact me at [redacted]

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: This vehicle warranty company scammed that my car was not under warrantee and conned me into buying a warrantee that is not needed because my car is fully covered for the lease period with the manufacturerDesired Settlement: Cancel your warranty and give me my money back NOW!

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any inconvenience. We have immediately cancelled [redacted] policy and we refunded her card on file $450.00. She should see this transaction appear in approximately 72 business hours.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: Canceled policy Feb.18 with a express mail delivered to their office which was told by the senior account manager,Christian R[redacted] was needed to cancel.for a refund. Spoke to Mr. R[redacted] on Feb.23 was told that within 7 to 10 business days a refund would be credited to my charge card AT&T Feb.19 after Speaking to Mr.R[redacted] received another bill stated that if a minimum payment was not received by March 15, loss of all monies paid whould be loss.They have not canceled policy to our knowledge yet or refunded my money for policy #[redacted]Desired Settlement: Cancel policy and refund money to credit card or reimbursement to me. MR. R[redacted] told me personally he would refund money and take care of this problem. All refunds would be made if canceled within 30 business days. After speaking to Mr. R[redacted] called back credit card rep. and told them that he was going to cancel the charge made by his company.Have not received any information about this policy which I was told would received in 7 to 10 business days, But then received another bill and no policy while in the process of canceling.

Business

Response:

Hello,I have investigated this and I apologize for the delay. [redacted] has been refund in full in the amount of $550.00 on her card. She will see this card appear on her card account in approximately 72 business hours.We again apologize for this and if you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have received several pone calls over the past several years from this company (ever since the warranty on my van expired). Each time they have called I've told them I do not want their product and would like to stop being called by them. The second to last time they called I was more direct than normal and told them I would file a complaint with the Revdex.com. "I understand you loud and clear" they said. Today Sunday, I get a call in the afternoon from them.

After asking for them to repeat the name of the business so I could write it down and requesting the address (so I would be 100% accurate in my Revdex.com complaint) which they refused to give I was redirected to a supervisor. I told this "supervisor" in not so polite terms the situation. After being lectured by him about cursing and told I was being a child I reminded him I did not want to be called by them. I normally try to be as polite as possible to sales people because I know it is a job cold calling people trying to get them to buy your product but this is getting ridiculous. This is probably my fifth call from them this week and on a Sunday...

If somebody requests to not be contacted by your company any more that request should be respected without driving somebody to the point of anger and frustration...Desired Settlement: I would like an apology and to stop being contacted. This is getting to the point of harassment. The "supervisors" response to my frustration was also lacking in any professionalism. It is your job as a customer service representative not to lose your cool and call a "customer" (which I don't want to be) a child or scold them for cursing.

Business

Response:

Hello,We sincerely apologize for the inconvenience caused to [redacted] and [redacted] We have immediately removed the phone number, [redacted] from our dialing records and they will not be contacted again.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank them for the timely and appropriate response. Thanks you very much.

Regards,

Review: After looking at my digital copy I call to cancel my policy because I don't like the fact that I was told everything was cover but looking at the policy it say electrical is not cover I'm still under my 30 day and I want to cancel my policy but they want me to mail in my cancelation letter I still have not receive the policy in email I just want to cancel and get my deposit refund to meDesired Settlement: I want to cancel my policy and get my deposit back

Business

Response:

Hello,We apologize for any inconvenience caused to [redacted]. [redacted] credit card company informed us he no longer wanted our policy after he spoke with Chris S[redacted] in our customer service department. We refunded him in full on January 14th and he should see this refunded in approximately 72 business hours. If you or [redacted] have any questions, please contact us at [redacted] Regards, Customer ServiceNational Auto Division

Review: National Auto Division contacted me on November 3, 2015 regarding, the auto extended warranty with a 30-day agreement to review the plan BEFORE deciding to keep the policy. To my surprise, today, November 20th I received an alert from my credit union that over $2,000 was taken from my account -- which I did not agree to under any circumstances. National Auto states (as noted below), that I agreed to the "1 PAY" option terms which there is nothing in writing to support that claim. I never received the policy via mail and only received the e-copy on November 18th via email to review. I have requested via email, phone call and faxed letter for the policy to be cancelled due to deceitful billing practices and non-adherence to policy to the agreement terms.

National Auto Emails:

Chris,

As indicated on our phone conversation, I will reiterate, I DID NOT AGREE TO ANY 1 PAY and no other balance setup for funds to be taken from my account. The signed letter has been sent for policy cancellation and the refund of my monies.

From: Chris S[redacted]

Sent: Friday, November 20, 2015 11:04 AM

To: [redacted]

Subject: Re: Please see the attached copy of your digital Policy# [redacted]

Hello [redacted],

Per the original agreement you had with the original enrollment representative, Bryan T[redacted] your balance was set up for a scheduled “1 Pay” or 1 payment for the balance (including a $200 discount which I saw that you did receive, for paying it down in full if you will.) You are still under your review, yes. You have the time to adequately decided whether or not this is for you. The only reason it was done as a “1 Pay” was because those were the terms you agreed to upon enrollment should you decide to keep the policy of course.

Kind regards,

Christopher S[redacted] ______Desired Settlement: I want all funds refunded immediately in the amount of $2,760.00 which consist of $750 (deposit) and $2010 taken from account today November 20, 2015.

Business

Response:

Hello,

Review: Truck needs a engine at $5,600. I feel mislead and deceived, if it is too costly or profitable they have excuses. I am a veteran on disability an a single parent on a fixed income. I was lead on by Mr. P[redacted] Please check with 4X4 center who submitted all paperwork requested [redacted]Desired Settlement: To honor the coverage and repair my truck

Business

Response:

Hello,