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National Auto Division

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National Auto Division Reviews (253)

Complaint: ***
I am rejecting this response because: As of today, 3/14/2016, we have received ONLY $of from National Auto Division When we receive the amount promised I will let yall know immediately.
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If we are contacted again by this business, I will ask to reopen this complaint or file a new one.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: One: The bank card used was destroyed and replaced with new one, by my bank when Two:Gina REFUSED TO DISCUSS CANCELLATION with me TWICEI WILL ACCEPT a refund but it will have to be either a new check made out to me from NAD, or processed back to my bank by another routeIf either of these can be done, I will accept gladly resolution!
Regards,
*** ***

Hello,We sincerely apologize for any issues caused to *** *** I see we waived our company policy in regards to check refunds and expedited *** *** refund check, which was sent on November 30th *** *** had requested this from us and our administrator, *** ***We
take *** *** allegation against *** very seriously and we are going to vigorously investigate this We employ a few disabled citizens and we do not condone this behavior.If you or *** *** have any questions, you can contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for this issue and we wish send our condolences to *** *** on the loss of *** *** While I am going to investigate who said these things to *** *** in regards to her service contact being expired, I am immediately cancelling ***
*** policy and we are going to be refunding her in full back to her card on file Please let us know if this refund method is suitable, as in cases as such, maybe *** *** cancelled her card We again apologize and regret that this issue happened at all, especially during this difficult time in *** ***'s and her family's lives.If you have any questions, please respond back here or contact us at *** *** ***Regards,Customer ServiceNational Auto Division

Hello,I sincerely apologize for this I have ensured *** *** number has been removed and she will not be contacted again If you or *** *** have any additional questions, please contact us at ***Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I reviewed *** *** account and apologize for any issues caused to *** *** First off, *** *** was refunded in full back to her card on file on 12/3/2015. This refund should have been available in her account in approximately business hours from 12/3/2015.It appears
*** *** spoke with Chris S*** in our customer service department and a payment was made on November 18th. I will investigate what went on with that transaction, as *** *** is stating that she did not agree to that payment since she did not receive her policy booklet yet.We sincerely apologize for this issue caused and if you or *** *** have any questions, or concerns, please contact us at ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I apologize for any inconvenience to *** *** I reviewed her account and her claim, and on the repair receipt, and it indicated a lot the items were marked as Maintenance, which is not covered under the policy In addition, CV Joints are not covered on this policy, as well as
an alignment All claims are reviewed and authorized by our administrator, *** *** *** *** ** *** ***If you or *** *** has any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We are very sorry for contacting *** *** We are removing the number listed on this complaint and *** *** will not be contacted again.We greatly apologize for this inconvenience and if you or *** *** has any questions, please contact us at ***Regards,Customer
ServiceNational Auto Division

Hello,We sincerely apologize for this matter and issue caused to *** *** I have brought her number directly to our IT department to ensure she does not get contacted again This should be loaded system-wide within the next hour.I am also going to investigate who the caller was on
each of the calls *** *** identifies, as anyone who did not remove her upon her request needs to be reprimanded I am going to assume that *** *** asked each and every time to be removed We again apologize and if *** *** has any questions, please contact us at ***Regards,Customer Service

Hello,I sincerely apologize for this issue I have submitted *** *** phone number for two reasons; the first to immediately remove her number from our dialing list She will not be contacted againThe second reason is to ascertain whom *** *** spoke with that day That
representative will be disciplined appropriately, which may include termination for this This matter is unacceptable in our eyes and we sincerely apologize to *** ***If you or *** *** has any questions, or if *** *** receives another phone call, please contact us immediately at *** or via email at ***Regards,Customer ServiceNational Auto Division

Hello,I have reviewed *** *** account and we apologize for any inconvenience We have no record of *** *** contacting us in January to cancel this policy We first heard from her again on April 16, and on April 18, we received her letter of cancellation *** *** will be
receiving a prorated refund in the amount of $back to her card on file This is due to the fact the policy has been in effect for roughly months.If you or *** *** have any questions, you can contact us at ***Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for this issue and we hope to remedy this immediately The first thing is we are immediately ensuring *** ***' numbers he listed will be placed on our internal Do Not Call List Secondly, we are investigating who may have not honored his immediate wishes and
did not take him off our list right away The representative found in violation will be dealt with in a swift and appropriate manner.We again apologize for this and if you or *** *** have any questions, please contact us at *** *** *** Regards,Customer ServiceNational Auto Division

This issue has been resolved thank you for your assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I spoke with *** *** and told her we are refunding her in full via checkCheck # *** has gone out in the mail today.If you have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Hello,I sincerely apologize for this issue that is being caused to you or your customers I would like to get to the bottom of this.Our callers are trained to identify themselves as National Auto Division and explicitly state we are not affiliated with any manufacturer or dealership
Each rep that comes on the phone, including our third party verification system must state this I would like to identify if it was our organization that made these calls, as their are other companies that use the name National Auto If you could provide me with an example of a phone number of a customer who had stated they have been contacted and send that to me at *** it would help greatly.We again apologize for any issues caused.Regards,Customer Service

Hello,We sincerely apologize for any issues caused to *** *** First off, I have forwarded her cancellation request and she will be cancelled today Her refund will be processed back to her card on file.I do see MrO*** did refund *** *** $already, when she expressed
her concerns when enrolling Based on the information she provided to him then, she should have been immediately cancelled This matter will be address with MrJames O*** and the representatives, Ron V, and Jason Wthat *** *** spoke with.Again, I apologize for this matter and if you or *** *** have any questions, please contact us at ***Regards,Customer ServiceNational Auto Division

Complaint: ***
I am rejecting this response because: It has been over months and still no resolution to *** *** truck being fixedNational Auto states they have been contact with *** *** for two months and no resolutionI am requesting to have the contact information for the point of contact at *** *** regarding this matterI do not understand how a part that is clearly stated in the warranty manual as being covered is being denied. Regards,*** *** ***

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

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Web:

wandaconsulting.com

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Shady, yet now dead: once upon a time this website was reported to be associated with National Auto Division, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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