National Auto Division

Hello,We sincerely apologize for any issues caused to [redacted]  We immediately placed his number on our internal do not call list and he will not be contacted again.I am also doing a research of both his numbers provided to see the amount of times and which representative(s) did not remove...

him upon his request, as I find this unacceptable.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

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Revdex.com: I have spoken with a representative from National Auto Division named Kip.  He was very pleasant and apologized for the inconvenience.  I explained that the refund could not be posted to the same account because the card was cancelled and reissued.  He said that a refund check would be sent next week.  As long as the full refund is received within 7 - 10 days we will be satisfied with the resolution.This is in reference to complaint ID [redacted]
Regards,
[redacted]

Hello,I sincerely apologize for any issues.  I am looking into why [redacted] did not receive a phone call from Mr. O[redacted].  That is unacceptable.  On August 11, 2015, I see that [redacted] spoke with Michael D[redacted] in customer service. He stated [redacted] will be sending in a...

letter to cancel his policy.  Upon receipt of that letter, we will immediately cancel his policy.If [redacted] needs any immediate assistance, he can contact Mr. George J[redacted], at [redacted], at extension [redacted]  He is in from 9:30 am to after 7:00 pm Monday through Friday.We again apologize for this issue.Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To be clear, I was not able to ask to be removed from the list each time I answered the calls from the [redacted] number because the sales personterminated the call before I could make the request, with the exception of one time.  I made the request to have my name removed twice, but only becauseI called the Customer Service number.  The customer service agents were very polite and helpful. The sales agent were not and they should be reprimandedfor terminating the calls before I could make the request. Respectfully, 
[redacted]

This response was sent back via this online response form on November 16, 2015. In summary, we have already refunded [redacted] her $100.00 payment on November 17th back to her card on file.  We again apologize for any issues caused to [redacted] If you or [redacted] have any questions,...

please contact us at [redacted]

Thanks for the follow up. The issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely regret any issues caused to [redacted] in this matter.  The oil change receipts were requested by our administrator, [redacted], located in Lakewood, CO, since it is listed in [redacted] contract that they can be requested at any time to clear any issues....

 They were requested by [redacted] since the repair shops claim request indicated there may be a maintenance issue with the vehicle.  [redacted], has he stated, does not have them as he maintains his vehicle himself.  Due to these issues, and to prevent any further issues, we will be processing [redacted] a full refund in the coming week.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I would like the business to send me the original a e-mail that I requested on Dec 5, 2014 acknowledging that they have credit my account and that no further action will be taken on my credit card.  If I do not see a credit on my account I will be filing an additional complaint.  I would not like to contact them by phone again.  My e-mail address is [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for this issue.  We have immediately cancelled [redacted] plan and she will be refunded in full early next week back to her [redacted]I am going to investigate why this happened, because we employ a third party verification system to ensure each customer...

understands the policy, which car it is for and the payment plans, terms and conditions of the policy.  Obviously, there is a failure in the system in this case.We again apologize and if you or [redacted] have any questions, please contact us immediately at [redacted].  Regards,Customer ServiceNational Auto Division

Hello,I have looked into [redacted] account, Policy No. [redacted], and we sincerely apologize for any issues caused.  I do not see any notes on a claim request for [redacted] on our end; however, our administrator, [redacted], located in Lakewood, CO is in charge of all our...

claims.We will definitely abide by [redacted]'s wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that.  However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy.   Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at [redacted]I have looked into [redacted]'s account, Policy No. WFP847371, and we sincerely apologize for any issues caused.  I do not see any notes on a claim request for [redacted] on our end; however, our administrator, American Auto Shield, LLC, located in Lakewood, CO is in charge of all our claims.We will definitely abide by [redacted]'s wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that.  However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy.   Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at 800-430-4428I have looked into [redacted]'s account, Policy No. WFP847371, and we sincerely apologize for any issues caused.  I do not see any notes on a claim request for [redacted] on our end; however, our administrator, American Auto Shield, LLC, located in Lakewood, CO is in charge of all our claims.We will definitely abide by [redacted]'s wish to cancel and receive a refund, and if he would like to continue to cancel the policy, I will expedite that.  However, if [redacted] would like, I can also quickly have his claim reviewed with [redacted] to try to expedite a resolution on seeing if the claim can be covered under this policy.   Please let me know which direction [redacted] would like to go in regards to this and I can expedite any request [redacted] would like.If you have any questions, please contact us at 800-430-4428

Hello,We apologize for any issues caused to [redacted]  We have immediately removed his phone number and he will not be contacted again.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am rejecting this response because:  As OF MARCH 6, 2016, WE HAVE YET TO RECEIVE ANY KIND OF RESPONSE OR NOTICE THAT THEY ARE CANCELLING OUR POLICY AND REFUNDING THE MONIES.  WE ARE VERY DISSATISFIED AS WE WERE TRYING TO GIVE THE COMPANY TIME TO CONTACT US....WHICH THEY HAVE NOT.    
Regards,
[redacted]

Hello,We sincerely apologize for any delay.  It appears this was refunded back to [redacted] back to her card on 3/4/2016.  She received a full refund of all monies paid which was $150.00.  It usually takes approximately 72 business hours to appear back on the cardholders account....

 If [redacted] has not seen this refund yet, or has any other concerns or comments, please let us know immediately.  We can be reached at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We apologize for any issues caused to [redacted]  However, we cancelled her account as per her request and sent a refund check to her in February of 2016.  I am having our accounting department search to confirm it was not cashed yet and I will get a new one to [redacted]Her refund...

check was sent to a PO Box.  If [redacted] has a physical address, I would like to send this new check with delivery confirmation and expedited.If you or [redacted] can provide me with confirmation of where to send it, I will get it out ASAP.IF you have any questions, please contact us at [redacted]Regards,Customer Service

Hello,We have already cancelled [redacted] policy.  Her full refund of $717.24 has been processed back to her card and it should appear on her card account in approximately 72 business hours.  We apologize for any inconvenience caused to [redacted]Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am rejecting this response because:  I have purchased furniture in the past and have purchased insurance for it (Protection Plan), and if not used, our money is returned and that company is still in business. This was suppose to be something like that.  I asked for a recorded conversation when I called, but was informed that no conversations are recorded.  Both my wife and I spoke with the sales person and we were told that our money would be refunded back to us if not used.   My wife has made several attempts to call and has spoke with several people but she was practically called a liar.   I believe the sales person was Kevin M[redacted] and we also wrote everything down as to what he told us.  Your company should keep recorded conversations so that a person knows what exactly was offered.  I feel that we were deceive when we purchased this policy.  
Regards,
[redacted]

Hello,I have investigated this and I apologize for the delay.  [redacted] has been refund in full in the amount of $550.00 on her card.  She will see this card appear on her card account in approximately 72 business hours.We again apologize for this and if you or [redacted] have...

any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted].  First, we have removed his number from our dialing lists. He will not be contacted again.  We have also located the representatives who spoke with [redacted], Mr. Alan M[redacted] and Mr. David O'[redacted]. On behalf of them...

and our company, I sincerely apologize for how upset they made [redacted].  They are currently undergoing a training program, their pay has been adjusted and their future employment hinges on their results of their probationary period during their retraining program.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division