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National Auto Division

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National Auto Division Reviews (253)

Hello,I have reviewed this complaint, as well as [redacted] account with National Auto Division and I sincerely apologize for any inconvenience caused.  I understand a representative spoke with someone on behalf of [redacted] the other day and we immediately cancelled [redacted] policy....

 He will be refunded in full.We are investigating the representative who spoke with [redacted], as we want all customers who speak with us to fully understand what they are purchasing and the terms and conditions of each policy.If you have any questions, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize and we have removed [redacted] number from our dialing lists.  She will not be contacted again at that number.If [redacted] has any other phone numbers we are calling, please let us know.We again apologize for this and if you have any questions, please...

contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My card has been deactivated and I requested my refund be submitted by check made payable to myself and forwarded to my home address [redacted]  
Regards,  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I have reviewed [redacted] complaint and apologize for any inconvenience.  According to the claim submitted to [redacted] our claims administrator, who reviews all clam requests, [redacted] claim was denied because his car did not complete the 1000 mile waiting...

period set forth in his policy.  The reason for that is to make sure the vehicle does not have any pre-existing repairs that needed to be done before the policy is purchased. If [redacted] would like to cancel this policy, please let him know and we will provide him a full refund.  Please contact us at [redacted] Regards,

Hello,I have forwarded this complaint to [redacted], who handles all claims for our policies.  I am still awaiting an answer in regards to this for [redacted] and I hope to have a resolution that is satisfactory to [redacted] as soon as possible.Again, we apologize for any inconvenience.  If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We apologize for any issue caused to Ms. Peyton.  We have immediately removed her phone number given, [redacted] and she will not be contacted any further.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,I have reviewed [redacted] account and apologize for any issues caused.  I have immediately cancelled her policy and processed her refund of $205.00 back to her credit card on file.  She should see this appear in approximately 72 business hours.  In addition, we have suspended...

the representative, [redacted], who [redacted] spoke with.  We do not condone such issues in which [redacted] spoke of and we sincerely apologize for any issues caused.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division.

Dear [redacted]We apologize for any inconvenience caused to [redacted]  We cancelled her policy at her request on 12/11/2014, and she has been issued a full refund back to her credit card.  We are taking this up with the representative [redacted] was working with, as National Auto...

Division is unhappy that [redacted] did not feel satisfied with her experience with our company.  If she does not see this transaction her card statement by Monday, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am rejecting this response because:I have called this number multiple times, talked to multiple different people and been told that at best, I would receive a "pro-rated" refund. Also, again, the lack of a claim filed is a flat out lie, and I have called to get this exact issue resolved, as well as followed the procedure for having the repair shop (a GMC dealship based repair shop) file the claim.
Regards,
[redacted]

Hello,We sincerely apologize for the inconvenience caused to [redacted] and [redacted]  We have immediately removed the phone number, [redacted] from our dialing records and they will not be contacted again.If you have any questions, please contact us at [redacted]Regards,Customer...

ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize for any issues caused to [redacted]  All the claims are decided by our administrator, [redacted], located in [redacted]  Due to the issue with the engine leak and the issues [redacted] is having with the claim, on our end, we are refunding...

[redacted] in full.  He already received a prorated refund in the amount of $1,147.11.  We are refunding an additional $411.60 via credit card today.We sincerely apologize for this issue and if you or [redacted] have any additional questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,I sincerely apologize for any delay that [redacted] feels she is incurring.  However, I am still in contact with [redacted] in regards to this, so I can get a fair resolution to [redacted]'s issue and request.  According to [redacted], this is not a covered...

component on [redacted]'s policy.  I am attempting to get that reversed so [redacted] will be satisfied in regards to this issue.I again apologize and I hope to get this resolved this week for [redacted].Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am temporarily rejecting this response because: I have not received a full refund to date. Once again both myself and my daughter have tried to call Chris S. over the past few days and no return calls. They say they are going to do something and then don't. 
Regards,
[redacted]

Review: Last Thursday the National Auto Division called me at my work and asked me if I wanted to extend my vehicle's warranty. I said I would need to think about it and talk to my wife. They said I could sign up and cancel anytime until May 16th (with a full refund of the $500 that they took from my credit card to "hold" the policy). That evening, I talked to my wife and she was felt it was too expensive and told me to cancel. The following day I called back and said I wanted to cancel. They told me I could not cancel by phone (a fact that was not clear to me the previous day) but that in a 4-5 business days I would receive the details of the policy with instructions on how to cancel. Today I received a letter from them that did not give instructions on how to to cancel nor policy details. It did however, say that I would receive policy details in another 7-10 business days. They clearly are extremely misleading in how they represent themselves and overall dishonest.Desired Settlement: I should like my policy cancelled and my deposit fully refunded as promised. The deadline has not yet passed.

Business

Response:

Hello,

We have reviewed Mr. [redacted] complaint and apologize for any inconvenience. The representatives involved will be dealt with in this matter.

Mr. [redacted] policy has been cancelled and he has been refunded in full back to his credit card on file.

If you have any questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate that National Auto respected their verbal agreement.

Regards,

Review: I received a phone call from [redacted] claiming they were the National Automotive Division. I was advised that my contract with their company had expired today so they were calling to renew it. I made them aware I had no such contract and to please remove me from their call list. To which point a verbal assault began where this man screamed and screamed at me for over 3 minutes. I called back and requested a copy of the contract referenced that expired today. I was advised they could not provide me a copy of the contract expiring today without an additional deposit being paid. To which I explained the situation and was then hung up on.Desired Settlement: Both times I requested to be removed from their phone list and was ignored.

Business

Response:

Hello,We apologize for any inconvenience caused. We have removed [redacted] phone number and she will not be contacted again. We are investigating who [redacted] spoke with in our organization and any representative who is found to not abide by [redacted] request will be reprimanded.If you or [redacted] has any questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: Dear Cancelation Department.,

We, would like to cancel policy number [redacted]. This is due to several items as listed below.

1. We were told that no payments would start until we received our refund from the previous company. HOWEVER, A PAYMENT OF $256.12 CAME OUT ON FEBRUARY 11,2016.

2. We agreed to send any refund to National Auto Division to lower our monthly payment. TO DATE, WE HAVE RECEIVED NO REFUNDS FROM THE PREVIOUS COMPANY, [redacted]

3. To date, we have never received any refunds from the previous company. The person we spoke to at National Auto Division , told us he would make sure we would receive a FULL refund from the previous company.

4. We also have never received any paperwork or booklet/cards from your Company, National Auto Division.

5. We have left many messages with these concerns and have yet to receive a return call.

We have now not only lost money from the previous company, but paid approximately $717.00 to National Auto Division.

We would like a cancellation and a full refund.

Thank you for your prompt response,

[redacted] re: cancellation for [redacted]Desired Settlement: Complete refund of all monies paid and cancellation

Business

Response:

Hello,We apologize for any issues caused and we have forwarded [redacted] request to cancel to our cancellation department. Her policy will be cancelled and the customers will be refunded in full. If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As OF MARCH 6, 2016, WE HAVE YET TO RECEIVE ANY KIND OF RESPONSE OR NOTICE THAT THEY ARE CANCELLING OUR POLICY AND REFUNDING THE MONIES. WE ARE VERY DISSATISFIED AS WE WERE TRYING TO GIVE THE COMPANY TIME TO CONTACT US....WHICH THEY HAVE NOT.

Regards,

Roxanne Slider

Business

Response:

Hello,We have already cancelled [redacted] policy. Her full refund of $717.24 has been processed back to her card and it should appear on her card account in approximately 72 business hours. We apologize for any inconvenience caused to [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As of today, 3/14/2016, we have received ONLY $205.00 of 717. 12 from National Auto Division. When we receive the amount promised I will let yall know immediately.

Regards,

Consumer

Response:

The National Auto Division has responded to my complaint and has solved the problem to my satisfaction.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am writing on behalf of my 78 yr old mother who was sold an extended warranty service on her SUV over the phone. The sales person had her so confused and convinced that she needed it that she gave them her credit card number and they billed her $2864.00. When it finally showed up on her card, she became distraught, she didn't remember authorizing this and asked for a refund of her money, she was kept on the line for 84 minutes according to their records. I contacted them on 6/8/2015 and they assured me they would refund the money less $200 ( why I am not sure, never really explained).

She was on the line with them and gave them permission to speak with me on her behalf. I spoke with James O'[redacted] in depth and said we wanted this policy cancelled, that we thought it had already been cancelled. He kept ME on the line forever and babbled on and on to the point that I was beyond irititated! I thought the issue was resolved until I checked my moms credit card and saw they billed her $95.47 on June 30th. I disputed the charge with her credit card company and had it reversed. Now on August 6, 2015 she received a bill from them for $95.47. I had attempted to call Mr O'[redacted] six different times, left voice mails and never heard from him. On Aug 14, 2015 I finally got him to talk with me and asked him why they were billing my mom again when she cancelled the policy on May 29th, and he said, "she NEVER cancelled the policy". I said she did and you even refunded the money, He said "oh well we are billing her on a monthly basis now". I have since sent a signed letter cancelling this so called policy certified mail, as I don't know what else to do. He and his company took advantage of my elderly mom and I want to make sure they are not doing it to other seniors.Desired Settlement: I want them to leave my mother alone! I do not expect to see anymore invoices or charges from this company and

would actually like them to refund the $200 they held back from her refund!

Business

Response:

Hello,We sincerely apologize for any issues caused to [redacted] and her mother, [redacted] Her cancellation request has come across my desk and we have immediately cancelled her policy, [redacted], and she will be refunded in full on Monday.When we spoke with [redacted] on 6/8/15, Mr. O'[redacted] refunded her all monies less a $200.00 deposit in an attempt to give the customer more time to review it at a lower cost. I will be checking the call records to ascertain how many attempts [redacted] made to contact Mr. O'[redacted] because any customer not getting a timely return phone call is deemed unacceptable by our company. This is actually the 2nd time in the past week we have heard of an issue in customers not getting return phone calls from Mr. O'[redacted] and we have employees going through his call logs to ensure this does not happen again.We again apologize for any issue, and if you or [redacted] or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

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wandaconsulting.com

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