National Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I am accepting the resolution but as stated I have cancelled that credit card. Therefore would like a money order or certified bank check sent to my home refunding the total of $350.00.  Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,We sincerely apologize and we have removed [redacted] number from our dialing lists.  She will not be contacted again at that number.If [redacted] has any other phone numbers we are calling, please let us know.We again apologize for this and if you have any questions, please...

contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My card has been deactivated and I requested my refund be submitted by check made payable to myself and forwarded to my home address [redacted]  
Regards,  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I have forwarded this complaint to [redacted], who handles all claims for our policies.  I am still awaiting an answer in regards to this for [redacted] and I hope to have a resolution that is satisfactory to [redacted] as soon as possible.Again, we apologize for any inconvenience.  If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello, I have reviewed [redacted] complaint and apologize for any inconvenience.  According to the claim submitted to [redacted] our claims administrator, who reviews all clam requests, [redacted] claim was denied because his car did not complete the 1000 mile waiting...

period set forth in his policy.  The reason for that is to make sure the vehicle does not have any pre-existing repairs that needed to be done before the policy is purchased. If [redacted] would like to cancel this policy, please let him know and we will provide him a full refund.  Please contact us at [redacted] Regards,

Dear [redacted]We apologize for any inconvenience caused to [redacted]  We cancelled her policy at her request on 12/11/2014, and she has been issued a full refund back to her credit card.  We are taking this up with the representative [redacted] was working with, as National Auto...

Division is unhappy that [redacted] did not feel satisfied with her experience with our company.  If she does not see this transaction her card statement by Monday, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am rejecting this response because:I have called this number multiple times, talked to multiple different people and been told that at best, I would receive a "pro-rated" refund. Also, again, the lack of a claim filed is a flat out lie, and I have called to get this exact issue resolved, as well as followed the procedure for having the repair shop (a GMC dealship based repair shop) file the claim.
Regards,
[redacted]

Hello,I have reviewed [redacted] account and apologize for any issues caused.  I have immediately cancelled her policy and processed her refund of $205.00 back to her credit card on file.  She should see this appear in approximately 72 business hours.  In addition, we have suspended...

the representative, [redacted], who [redacted] spoke with.  We do not condone such issues in which [redacted] spoke of and we sincerely apologize for any issues caused.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division.

Hello,We apologize for any issue caused to Ms. Peyton.  We have immediately removed her phone number given, [redacted] and she will not be contacted any further.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Hello,We sincerely apologize for the inconvenience caused to [redacted] and [redacted]  We have immediately removed the phone number, [redacted] from our dialing records and they will not be contacted again.If you have any questions, please contact us at [redacted]Regards,Customer...

ServiceNational Auto Division

Hello,We sincerely apologize for any issues caused to [redacted]  All the claims are decided by our administrator, [redacted], located in [redacted]  Due to the issue with the engine leak and the issues [redacted] is having with the claim, on our end, we are refunding...

[redacted] in full.  He already received a prorated refund in the amount of $1,147.11.  We are refunding an additional $411.60 via credit card today.We sincerely apologize for this issue and if you or [redacted] have any additional questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,I sincerely apologize for any delay that [redacted] feels she is incurring.  However, I am still in contact with [redacted] in regards to this, so I can get a fair resolution to [redacted]'s issue and request.  According to [redacted], this is not a covered...

component on [redacted]'s policy.  I am attempting to get that reversed so [redacted] will be satisfied in regards to this issue.I again apologize and I hope to get this resolved this week for [redacted].Regards,Customer ServiceNational Auto Division

Complaint: [redacted]
I am temporarily rejecting this response because: I have not received a full refund to date. Once again both myself and my daughter have tried to call Chris S. over the past few days and no return calls. They say they are going to do something and then don't. 
Regards,
[redacted]

Review: Last Thursday the National Auto Division called me at my work and asked me if I wanted to extend my vehicle's warranty. I said I would need to think about it and talk to my wife. They said I could sign up and cancel anytime until May 16th (with a full refund of the $500 that they took from my credit card to "hold" the policy). That evening, I talked to my wife and she was felt it was too expensive and told me to cancel. The following day I called back and said I wanted to cancel. They told me I could not cancel by phone (a fact that was not clear to me the previous day) but that in a 4-5 business days I would receive the details of the policy with instructions on how to cancel. Today I received a letter from them that did not give instructions on how to to cancel nor policy details. It did however, say that I would receive policy details in another 7-10 business days. They clearly are extremely misleading in how they represent themselves and overall dishonest.Desired Settlement: I should like my policy cancelled and my deposit fully refunded as promised. The deadline has not yet passed.

Business

Response:

Hello,

We have reviewed Mr. [redacted] complaint and apologize for any inconvenience. The representatives involved will be dealt with in this matter.

Mr. [redacted] policy has been cancelled and he has been refunded in full back to his credit card on file.

If you have any questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate that National Auto respected their verbal agreement.

Regards,

Review: When I find out about this warranty I try to cancel this contact within the 72 hour time frame the person told me I had to write a letter and state I wanted to cancel it which thought was strange. When he said I had 30 days to cancel if I didn ' t want this extended warranty at all.Desired Settlement: Sent this company a certified letter and requested a refund of money that was taking off my credit card and the cancelation of this warranty asap

Business

Response:

Hello,

We reviewed Ms. [redacted]'s complaint and apologize for any inconvenience caused.

When she called in at first, we explained to her why she needed to send in a letter, so we would have a written request from the customer when to terminate her policy. We finally received this letter on May 4, 2014, and we refunded her back to her card on file that same day. She should see this transaction on her card statement no later than 72 business hours.

If you have any questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We are caregivers of [redacted] We take care of all his finances and all of his daily needs. He is 80 years old and is in the early stages of dementia. A National sales person called him today and was very aggressive with him, [redacted] hung up on him 3 to 5 times and the guy keep calling him back until [redacted] final gave in and took out a policy and gave them his account and routing number off of his check, he don't even know what the numbers are for. he didn't know what they were offering. I call National back and talked with their customer service supervisor, Stayed on the phone with him until I became frustrated told him to cancel [redacted] police and delete his bank account information and phone number. that his company was taking advantage of the elderly. He told me his sales person was just enthusiastic in making sales. In my opinion National is taking advantage of the elderly when they get an old man on the phone that really don't know what they are talking about and sell him a 2000 to 3000 dollar insurance policy, that would have come out of his checking account leaving him nothing to survive on for the next 1 to 2 months We also intend to report this to the elderly abuse department. [redacted]Desired Settlement: For National to cancel his policy, delete all of his personal and bank account information and never call him again

Business

Response:

Hello,I have reviewed this complaint, as well as [redacted] account with National Auto Division and I sincerely apologize for any inconvenience caused. I understand a representative spoke with someone on behalf of [redacted] the other day and we immediately cancelled [redacted] policy. He will be refunded in full.We are investigating the representative who spoke with [redacted], as we want all customers who speak with us to fully understand what they are purchasing and the terms and conditions of each policy.If you have any questions, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am writing on behalf of my 78 yr old mother who was sold an extended warranty service on her SUV over the phone. The sales person had her so confused and convinced that she needed it that she gave them her credit card number and they billed her $2864.00. When it finally showed up on her card, she became distraught, she didn't remember authorizing this and asked for a refund of her money, she was kept on the line for 84 minutes according to their records. I contacted them on 6/8/2015 and they assured me they would refund the money less $200 ( why I am not sure, never really explained).

She was on the line with them and gave them permission to speak with me on her behalf. I spoke with James O'[redacted] in depth and said we wanted this policy cancelled, that we thought it had already been cancelled. He kept ME on the line forever and babbled on and on to the point that I was beyond irititated! I thought the issue was resolved until I checked my moms credit card and saw they billed her $95.47 on June 30th. I disputed the charge with her credit card company and had it reversed. Now on August 6, 2015 she received a bill from them for $95.47. I had attempted to call Mr O'[redacted] six different times, left voice mails and never heard from him. On Aug 14, 2015 I finally got him to talk with me and asked him why they were billing my mom again when she cancelled the policy on May 29th, and he said, "she NEVER cancelled the policy". I said she did and you even refunded the money, He said "oh well we are billing her on a monthly basis now". I have since sent a signed letter cancelling this so called policy certified mail, as I don't know what else to do. He and his company took advantage of my elderly mom and I want to make sure they are not doing it to other seniors.Desired Settlement: I want them to leave my mother alone! I do not expect to see anymore invoices or charges from this company and

would actually like them to refund the $200 they held back from her refund!

Business

Response:

Hello,We sincerely apologize for any issues caused to [redacted] and her mother, [redacted] Her cancellation request has come across my desk and we have immediately cancelled her policy, [redacted], and she will be refunded in full on Monday.When we spoke with [redacted] on 6/8/15, Mr. O'[redacted] refunded her all monies less a $200.00 deposit in an attempt to give the customer more time to review it at a lower cost. I will be checking the call records to ascertain how many attempts [redacted] made to contact Mr. O'[redacted] because any customer not getting a timely return phone call is deemed unacceptable by our company. This is actually the 2nd time in the past week we have heard of an issue in customers not getting return phone calls from Mr. O'[redacted] and we have employees going through his call logs to ensure this does not happen again.We again apologize for any issue, and if you or [redacted] or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,