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Reviews National Auto Division

National Auto Division Reviews (253)

Review: We are caregivers of [redacted] We take care of all his finances and all of his daily needs. He is 80 years old and is in the early stages of dementia. A National sales person called him today and was very aggressive with him, [redacted] hung up on him 3 to 5 times and the guy keep calling him back until [redacted] final gave in and took out a policy and gave them his account and routing number off of his check, he don't even know what the numbers are for. he didn't know what they were offering. I call National back and talked with their customer service supervisor, Stayed on the phone with him until I became frustrated told him to cancel [redacted] police and delete his bank account information and phone number. that his company was taking advantage of the elderly. He told me his sales person was just enthusiastic in making sales. In my opinion National is taking advantage of the elderly when they get an old man on the phone that really don't know what they are talking about and sell him a 2000 to 3000 dollar insurance policy, that would have come out of his checking account leaving him nothing to survive on for the next 1 to 2 months We also intend to report this to the elderly abuse department. [redacted]Desired Settlement: For National to cancel his policy, delete all of his personal and bank account information and never call him again

Business

Response:

Hello,I have reviewed this complaint, as well as [redacted] account with National Auto Division and I sincerely apologize for any inconvenience caused. I understand a representative spoke with someone on behalf of [redacted] the other day and we immediately cancelled [redacted] policy. He will be refunded in full.We are investigating the representative who spoke with [redacted], as we want all customers who speak with us to fully understand what they are purchasing and the terms and conditions of each policy.If you have any questions, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I find out about this warranty I try to cancel this contact within the 72 hour time frame the person told me I had to write a letter and state I wanted to cancel it which thought was strange. When he said I had 30 days to cancel if I didn ' t want this extended warranty at all.Desired Settlement: Sent this company a certified letter and requested a refund of money that was taking off my credit card and the cancelation of this warranty asap

Business

Response:

Hello,

We reviewed Ms. [redacted]'s complaint and apologize for any inconvenience caused.

When she called in at first, we explained to her why she needed to send in a letter, so we would have a written request from the customer when to terminate her policy. We finally received this letter on May 4, 2014, and we refunded her back to her card on file that same day. She should see this transaction on her card statement no later than 72 business hours.

If you have any questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased a extended warranty for my 2004 Duramax Diesel pickup that had 80,000 miles at purchase and now has 85,000 miles on it. I just had $3250 of work done to my engine, since the warranty has been bought. I have only put 5000 miles on my truck. The warranty company National Auto Division is trying to get out of paying it, they say the truck has not been driven enough? The Garage that done the work is saying that the work should be covered under this warranty policy. I do not understand why they will not pay or return my calls. I do not think that the company has treated me right and have they been doing this to other people? Can you help me? I have all my oil changes and maintenance Recorded. National Auto will not talk with the Garage [redacted] that did the work? Can you help me? Have there been other complaints against this company?? I got a feeling that this is a common complaint. Can you help me?Desired Settlement: I hope that the company is exposed by the Revdex.com. so other people do not have to go to court to get their money and waste their time proving that the warranty should have paid. I feel they have not dealt fairly with me. Can you help us?

Business

Response:

Hello,We apologize for any issues caused. [redacted]s in charge of all claims in regards to [redacted] policy. On July 7, we received a letter letting us know the claim was denied due to lack of servicing from the customer. We immediately forwarded this to our Customer Relations Director, James O[redacted]. He attempted to call the consumer back 3 times, which the calls were not answered.I am forwarding this over to [redacted] so I can get an answer from them in regards to this and see what can be done to help [redacted]If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because: That's not true about the service not being done?? We have records to prove that? I don't understand that response about the service not being done? My mechanic say's all the service records and receipts in my glove box verifies that the service to this vehicle has been done. It has less then 100,000 miles on it. As far as I know they have not reviewed any records or contacted my mechanic? They are just saying lack of service, I do not understand.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The shop the truck is being serviced at disagrees with the statement that this warranty does not cover the work that was done. They reviewed the policy and cannot believe they will not cover this. She paid $3500 for this extended 5 year warranty. I'm sorry but engine and tranny was included in this coverage. My phone number is [redacted]. why was the original answer the truck wasn't serviced properly. We have records, no one has wanted to look at them? The truck mechanic says the service records in the glove box prove that the truck was serviced properly. Now they say these items on a $3500 policy is not covered? The mechanic at [redacted] has the policy, please call him so he can explain to them what is covered under this policy. His name [redacted], phone [redacted], Can they (warranty company)what they sold us for $3500. A mechanic has read this policy.

Regards,

Business

Response:

Hello,I spoke with [redacted] and told her we are refunding her in full via check. Check # [redacted] has gone out in the mail today.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: National Auto Division called me to renew my extended warranty on my vehicle. They told me I had 30 days to cancel and receive a full refund. After I received the paperwork I decided I am going to trade my car and therefore I do not require the extended warranty. It has only been 6 days since I said I would renew. I called to cancel the policy and they told me I had to send them a letter in writing. This is not what was told to me on the phone. They said all I would have to do is call them. Now I get the paperwork and they tell me I have to have a Federal Odometer Statement or notarized affidavit verifying mileage. They did not tell me this over the phone. This is very bad business practice and I want my money refunded to my credit care of $750.00 immediately.

Business

Response:

Hello,We apologize for any issues caused to [redacted] We will gladly cancel [redacted] policy upon receipt of her letter of cancellation. The need for a letter of cancellation is needed and required by our administrator to cancel the policy.Upon receipt of this letter, we will gladly cancel [redacted] policy. If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: On Saturday June 20 I received a call from the National Auto Division. I was not aware of the company. The caller was insistent that I must renew insurance/warranty services which they said had expired and that was the last day for renewal. I purchased the car last year and insured through the dealer, who placed the insurances on my behalf. I was never aware of any insurance through this company. I reluctantly gave credit card information which I later replaced. The Fraud Division of my Bank later called and advised that my card was cancelled because it had been compromised. I called The Dealers who advised that I Already had insurance warranty service and any such service from National Auto Division would be superflous. I called to cancel the alleged insurance warranty. After repeated attempts and with the help of [redacted] I got the company. The person answering the phone was rude and very aggressive. He insisted that I NEEDED this service. He advised that I could not cancel the insurance until I received and returned The policy. To date I have and in fact have never received any policy. Recently I checked the credit card which I had initially given on the day of the call but whichIi had asked them to replace and was assured it was so replaced. The company had taken $350 from that account on 06/22/2015.Desired Settlement: I would wish to have the alleged policy be cancelled and the payment refunded.

Business

Response:

Hello,We apologize for any issues caused to [redacted] I have reviewed her account and have immediately cancelled her policy and processed a credit of $350.00 back to her account. She should see this back on her card in approximately 72 business hours. It appears on June 22, [redacted] gave us an updated credit card. On July 2, she called back wishing to cancel and we asked she send us a letter stating her intent to cancel the policy, which is requested by our administrator in the policy book. We had yet to receive that.Regardless, we used this complaint as a letter of cancellation and we apologize for any issues caused to [redacted]If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I have contacted this company several times to try & cancel my coverage. I 1st tried to cancel before the 30 day period was over because I never recieved my 'contract' within the specified time they said it would be delivered, but the service rep I spoke to did not cancel my coverage. Instead he shipped out another contract. By the time I recieved the booklet my 30 days were up. I reviewed the contract & it was not to my liking. I contacted the company a 2nd time to try & cancel. The service rep then said that I had to send a letter to cancel. I wrote a letter stating my concerns & why I wished to cancel. The letter was notarized & included the mileage as stated to do in the booklet. The next month After I sent the letter, the company was still charging my bank account. I contacted National Auto Division a 3rd time and asked why they were still charging my account after I cancelled. According to the service rep they had never received such a letter regarding my account. Today I have faxed the company a notarized affidavit stating my cancellation for the 3rd time.Desired Settlement: I would like a full refund of all the payments that have been made to this company. In the booklet it states that the refund will be defined by the time left on the coverage & or the miles driven from when the policy started. I have only put 1000 miles on my vehicle since the date of which it started & have filed no claims. All I ask is a full refund of 3 monthly payments & down payment.

Business

Response:

Hello,I have reviewed [redacted] complaint and apologize for any issues caused to him. While we did ask for a letter of cancellation, which we did not receive until May 10, [redacted] did contact us in February with a request to cancel. Due to this, I have refunded him the remaining balance from his original prorated refund and he is now refunded in full back to his credit card on file. The amount of this additional refund is $215.15, refunding him a total now of $594.00.If you are [redacted] has any additional questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I am 80 years old I very hard of hearing when they called I thought they were talking about my car I have I tried to call and cancel and they wont they gave me a warranty on a car I traded in six months ago I dont even have the car.. so I want my money back im on a fix income and I guess this is a scam on retired peopleDesired Settlement: I want all my money back

Business

Response:

Dear Ms. [redacted],

I received Mr. [redacted] request to cancel from you and I have forwarded the policy to be cancelled. He will receive a full refund of all monies paid back to his credit card on file.

When Mr. [redacted] called back on the 25th of September, we informed him to send in a letter of cancellation and told him he has every right to cancel this. We apologize for any inconvenience caused to him.

If you or Mr. [redacted] has any questions, please contact us at ###-###-####.

Regards,

Processing Manager

Review: I am filled a complaint because I was called about extended warranty on my Hyundai 09/16/2014. The guy I spoke with told me he will just need my debit number to hold the warranty and I would not be charge on my debit card. I keep saying to him please dont take nothing from my card because my funds were low at the time. If I knew I was going to be charged I would've gave him my card number. He never authorized a debit purchase with me- lucky I had my app pulled up on my phone and seen I was charge 2 different about $100+$50. I told him I though you said I Wasnt going to be charged anything and ask for a supervisor- the supervisor informed me that it was a misunderstanding and that he can only refund me $100 at the time and not the full$150. Which the supervisor stated he can only delete one wish is not professional when I never authorized the payment to come out in the first place.I dont feel I had to do all that because I had a verbal agreement not to take no money and he did not honor it. I went though the process to cancel the policy in writing. Please refund me my $50 dollar. I dont know how they still had the information from a car I trade of a year ago anyway. I was thinking it was for my new car. They never said what car the warranty was for just Hyundai come to find out it was my old car anyway. I end up cancelling my debit to stop future withdrawals. This is very unprofessional and not how I business should be. When I went thought the verification they didn't even stated what car was going to be covered or did she say anything about the money that was withdrawl. Before you take money you are to suppose to authorized if its ok with the card holder.Desired Settlement: To cancel whatever they were trying to sale me and to refund me my $50 by check due to me having to close my debit card to stop future unauthorized transactions. I hope they change the way they try to get customers by stealing money that you verbally ask not to be taking.

Business

Response:

Hello,I reviewed [redacted] account and apologize for any inconvenience. I have immediately refunded [redacted] the $50.00 deposit she had made and I have cancelled her policy. She should see this refund in approximately 72 business hours.[redacted] went through a third party verification call when she enrolled. During that time, it was explained to her the payment structure and [redacted] seemingly voiced no objections. The last four digits of the payment method she used was also verified on the call.Regardless, I apologize for any lapse in communication between National Auto Division and [redacted]. If she has any questions, she can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I have received one or two calls a day for months regarding a car that I rented and returned to the dealer three months ago. It is regarding warranty renewal. I have been telling them that the car has been out of my posession for over two months, but they keep calling!!!Desired Settlement: THE CAR IS NOT IN MY POSSESSION!!!!!

Business

Response:

Hello,We apologize for any issues caused to [redacted] I have sent for his numbers to be immediately removed and he will not be contacted again. I apologize for this mixup.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: My mother, who is 89 years old, has been charged $350.00 for the first month and then 372.86 a month for an additional 4 months ($1,864 total) on her [redacted] card. According to National Auto Division she purchased an automobile extended warranty policy. My mother has never driven a day in her life, has never had a drivers license, or owned a vehicle. My mother also did not have access to this debit card or the debit card account number. I keep the card for any purchases I need to make on her behalf. The car that was supposedly insured is my car. At 89, my mother may have been able to tell them the color of the car but certainly not any other information that she supposedly provided. The bank who issued the card would only go back 60 days crediting two of the payments. My mother is out $1,118.58. This is an awful lot of money for an 89 year old senior who lives on social security. National Auto Division will not even consider refunding the money, in fact, once the payments were stopped at the bank, National Auto Division sent a bill for the additional funds owed for the policy. The bills are coming in my name not my mothers. I am a Senior Citizen as well and I am sure this will be on my credit report if I do not pay or if this is not cleared. This is definitely a scam aimed at Seniors as there are several other complaints on the internet claiming the same issues. When you call National Auto Division they are very rude and claim that the charges are valid and that they will absolutely not refund the money. Any reputable company would reverse the charges.Desired Settlement: A full refund of $1,118.58 should be issued. If this company does not refund the money, [redacted] should discontinue allowing National Auto Division to remain a VISA approved merchant.

Business

Response:

Hello,We sincerely apologize for this issue. We have immediately cancelled [redacted] plan and she will be refunded in full early next week back to her [redacted]I am going to investigate why this happened, because we employ a third party verification system to ensure each customer understands the policy, which car it is for and the payment plans, terms and conditions of the policy. Obviously, there is a failure in the system in this case.We again apologize and if you or [redacted] have any questions, please contact us immediately at 800-430-4428, ext 229. Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have spoken with a representative from National Auto Division named Kip. He was very pleasant and apologized for the inconvenience. I explained that the refund could not be posted to the same account because the card was cancelled and reissued. He said that a refund check would be sent next week. As long as the full refund is received within 7 - 10 days we will be satisfied with the resolution.This is in reference to complaint ID [redacted]

Regards,

Review: My 76 year old mother was sold a Vehicle Warranty product when she clearly is not capable of making that decision. She suffers from Dimentia and many days can not remember her own phone number, yet this sales person talked her into buying a very expensive vehicle warranty product. I understand they have the right to sell their product but they took advantage of a senior citizen that did not understand what she was buying and they should have had the common decency to not push the sale.Desired Settlement: I called within hours of the sale to cancel the purchase. I had my mother on the phone with me and they would not refund her money without a letter from her stating she did not want the product. Obviously, they will now have the use of her $450 for 30 days and that is the reason they would not cancel the order.

Business

Response:

Dear [redacted],

I reviewed [redacted] complaint and sincerely apologize any inconvenience caused on behalf of him and his mother.

Our records indicate that [redacted] policy was cancelled and she was refunded in full back to her credit card on file.

We were unaware of any cognitive limitations that [redacted] may have. Since we primarily speak to customers over the phone, we employ a third party verification system to ensure the customer understands the terms and cost of our policy and that they understand what is taking place. We even ask for the customer's date of birth to help better indicate. Unfortunately, our verification representative did not see any of those signs. If a customer is deemed not to understand, we stop the transaction immediately.

Please have [redacted] inform us if his mom had any extra banking fees or anything of such due to this transaction and we will gladly refund them.

If you have any questions or concerns, please contact us at [redacted]. Again, we sincerely apologize to [redacted] and his family.

Regards,

Processing Department

National Auto Division

Review: I received a call from the N.A.D. on July 24th at 3:01 PM. I told the rep I was not interested in car protection, He then said "Good luck you're going to need it" then Hung up. I was offended due to the fact that I said more than twice I was not interested in coverage. I received a second call on July 25th from the same number. I informed the rep I received a call the day prior and she said it is showing on the record this was the first call to my number. I was transfered over to David O[redacted] and informed him financially I can not commit to it. He insisted on me putting a deposit on a warranty plan. I informed him again financially I can not do it. He insisted again on a deposit. I hung up on him for harassment.Desired Settlement: I would like no Further contact from the business and an apology from the CEO/President of the Company/ or the three employees.

Business

Response:

Hello,We sincerely apologize for any issues caused to [redacted]. First, we have removed his number from our dialing lists. He will not be contacted again. We have also located the representatives who spoke with [redacted], Mr. Alan M[redacted] and Mr. David O'[redacted]. On behalf of them and our company, I sincerely apologize for how upset they made [redacted]. They are currently undergoing a training program, their pay has been adjusted and their future employment hinges on their results of their probationary period during their retraining program.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was midled into purchasing an auto warranty that was not necessary. An electronic transfer was made from my checking account without my full knowledge of said product and did not authorize this payment.Desired Settlement: Full refund.

Business

Response:

Hello,We sincerely apologize for any inconvenience. [redacted] had a thirty day review period to decide whether he wanted to purchase the policy or not. As he states in this letter, he is choosing not to purchase the policy so we have cancelled it, and he will be refunded in full.If you have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

Review: I PURCHASE AN EXTENDED WARRANTY PLAN ON 2/17/2015 WITH NATIONAL AUTO DIVISION. THE SALES ASSOCIATES WERE DISHONEST AND LIED ABOUT WHAT THE WARRANTY I PURCHASED COVERED. I SPECIFICALLY ASKED IF PRE-EXISTING ISSUES WERE COVERED AND I WAS TOLD YES THEY WERE COVERED. THE SALES ASSOCIATE LIED IN ORDER TO GET THE SALE. I PAID A $200 DEPOSIT AND WAS BILLED $153.00 THE FOLLOWING MONTH. ON 4/2/2015 I CALL BACK AND SPOKE WITH MR.O[redacted] THE SUPERVISOR WHO THEN PROMISED TO REFUND ME MY DEPOSIT OF $200 AND THE $153. ON 4/9/2015. I ALSO EMAILED A LETTER STATING THAT I WANTED TO CANCEL COVERAGE ON 4/10/2015. ON 4/17/2015 I HAD AND ANOTHER CHARGE TO MY [redacted] OF $153 CHARGED. I HAVE CALLED SEVERAL TIMES AND LEFT MULTIPLE VOICE MAILS FOR MR.O[redacted] AND HAD HASN'T RETURNED ANY OF THE AS OF YET.Desired Settlement: I WOULD LIKE TO HAVE MY FULL REFUND AS I WAS PROMISED. ORIGINALLY PROMISED THE $200 DEPOSIT AND MY $153 BUT AN ADDITIONAL $153 HAS HIT MY ACCOUNT. TOTAL SHOULD BE $506.00

Business

Response:

Hello,I have reviewed [redacted] complaint and apologize for any inconvenience. [redacted] policy has been cancelled and she has been refunded in full. We apologize for the delay in receiving her letter also. [redacted] should see the refund of $506.66 back on her credit card.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Thanks for the follow up. The issue has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Hello,

I am not sure how to report this but I receive calls from National Auto Division repeatedly for an issue they are having with trying to get in contact with one of their customers. First I am not their customer I’m not sure how they received my phone number but when they call they are hateful and rude and do not believe me when I tell them they have the wrong number and when I ask for details on their end to better understand the concern they get even more hateful and hang up.

I just called the number back and talked to a representative about the issue but I am sure my concern will go no further. I just want to report the group so that I know some action is being taken to protect others.

The number for the National Auto Division that continues to call me is ###-###-####. My desk phone they continue to call is ###-###-####.Desired Settlement: Other than applying a bad rating to this company for all the calls I had to deal with I just want the calls to stop!!!

Business

Response:

Hello,

We have reviewed Mr. [redacted] complaint and we are very sorry for any issue caused. We have immediately removed Mr. [redacted]' phone number from our dialing lists and he will not be contacted further.

We are also reprimanding any representative that was found to be mistreating Mr. [redacted]. They will be dealt with harshly.

We again apologize and if you or Mr. [redacted] has any questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Called received in Illinois. however, the business listed in your files is for services only in that state in which it exists, New Jersey. Cancelling my account with them.Desired Settlement: Requesting my back to stop payment and refund of money back to my account $100.00

Business

Response:

Hello,

I have reviewed the compliant Ms. [redacted] submitted and apologize for any inconvenience. Our records indicate we received a letter of cancellation from Ms. [redacted] and have already cancelled her policy and refunded her in full.

If you have any questions, please contact us at ###-###-####.

Regards,

Processing Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I CALLED IN TO INFORM NATIONAL AUTO DIVISION THAT I WOULD LIKE TO CANCEL MY POLICY DUE TO FINANCIAL HARDSHIP, THE REPRESENTATIVE WAS VERY RUDE AND TOLD ME THAT I COULD NOT CANCEL MY CONTRACT I WAS TOLD THAT I SIGNED THE CONTRACT AND THEREFORE IN ORDER TO CANCEL IT I HAD TO FAX A HANDWRITTEN LETTER TO EXPLAIN WHY I WANTED TO CANCEL, I INFORM HER THAT I NEVER SIGNED ANY DOCUMENTS THAT I HAD RECEIVED PHONE CALL REPEATEDLY STATING THAT MY WARRANTY WAS ABOUT TO EXPIRE AND TO NOT GO ANOTHER DAY WITHOUT COVERAGE AND SO ON, AFTER SO MANY CALLS WITH A HIGH COST FOR THE WARRANTY AND TURNING DOWN THE OFFER WE RECEIVED A CALL IN NOVEMBER OF 2013 WITH A OFFER OF A DOWN PAYMENT OF ONLY $100.00 DOWN AND $136.00 PER MONTH WE AGREED TO THIS NOT SIGNING ANY DOCUMENTS THE COVERAGE 30DAYS AND 1,000 MILES FROMSALE DATE WITCH WAS 11/25/2013. NOW DUE TO FINANCIAL HARDSHIP I CAN NO LONGER KEPP THIS CONTRACT. I WAS INFORM TO FAX A NOTARIZE LETTER TO FAX #[redacted] THEN I WAS GIVEN ANOTHER FAX # [redacted] THEN I RESEARCHED ONLINE AND FOUND ANOTHER FAX#[redacted] NONE OF THEM WORKED.Desired Settlement: A FAX # THAT ACTUALLY RECIEVES THE FAX. LISTEN I JUST WANT TO DO THE RIGHT THING AND CANCEL THIS CONTRACT THAT I CAN NOT AFFORD DUE TO LOSS OF INCOME.

Business

Response:

Hello,

We apologize for any inconvenience caused to [redacted] We have checked the fax numbers [redacted] was sending his letter of cancellation to and they have been working fine, so I am unsure of why [redacted] was having any issues.

We received a letter of cancellation from [redacted] yesterday from our administrator, [redacted] and today we processed [redacted] a full refund of $371.94 back to his credit card on file. He should see this refund appear on his credit card in approximately 72 business hours.

If you or [redacted] have any questions, please contact me at [redacted]

Regards,

Customer Service

National Auto Division

Review: I took my vehicle to the dealer [redacted]), because I was having trouble with my emergency brake. I was told by the mechanic that my emergency brake would not engage or disengage properly. The dealership told the National Auto Division, that the modulator was the source of the problem regarding the brake. However, National refuse to cover the work stating it was not covered when clearly in the policy it states it is. In addition. National stated they was not told by dealer that the source of the problem was the modulator. I reconfirmed with the dealer and they said they communicated this to National Auto Division. My Son ([redacted] and I called National Auto Divisional on several occasions concerning this issue. We talked to an Account Manager - [redacted] (extension [redacted]) regarding this issue and he said he would look into and get back to me, however it has been over a week and not returned phone call. Furthermore, my son and I called [redacted] at extension #[redacted] on Friday, December 19th, and got his voice mail. We left a message, no returned phone call to thus far. We called several times on Friday to the customer services line and was put on hold for long periods of time and then eventually the phone would disconnect - this happened every time after each call on the Dec. 19th. As a result of being unable to communicate with someone from National Auto Division, I contact the arbitrary number on my policy and was told to file a complaint with the Revdex.com. My policy number is [redacted]Desired Settlement: I desire the work be performed and cost of the repairs be covered as outlined in the policy that I have with National Auto Division.

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any inconvenience. I am researching our phone system to see what the issue was when [redacted] was calling. It appears [redacted] claim was denied, as break pads are not covered. In addition, her claim for her heater was denied due to the repair shop telling the claims department that they did not know what was causing the issue. This is information we received from our policy administrator, [redacted] located in [redacted]. The claims department can be reached at [redacted]It appears from notes that [redacted] spoke with [redacted]l and [redacted] a few times between December 15, 2014 and December 19, 2014 in regards to this matter.If you have any further questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not asking National Auto Division to cover the cost of replacing my brake pads or repair my heater. My complaint lies in the area concerning the Work Order #[redacted]9 from T[redacted] (included with my response). In the work order, it states: customer states that parking brake will not engage, please advise. The part needed to repair the parking brake is a Module 4.591. The FP Number is [redacted] The cost of the part is 92.10 and labor associated with the cost of repair is 315.00. (315.00 + 92.10 = 407.10) In addition, there is a $20 EPA charge, new subtotal is 427.10.. with tax (41.64) include, the total to repair the emergency brake is 468.74

In our (My Son, [redacted] and I) conversation with National Auto Division, we were told this part was not covered under the warranty. In addition, National Auto Division stated they were not told by [redacted], the module 4.591 part was the cause of the problem associated with the parking brake failing to engage or disengage properly. However, the dealership did communicate this to National Auto Division the source of the problem and still National Auto Division refused to cover the total cost of this repair. According to the list of items covered under the warranty, this part is covered by the warranty I purchased through National Auto Division.I am asking for National Auto Division to cover the cost of this repair associated with module 4.591 concerning the parking brake. I am not making a complaint regarding the heater or brake pads.

Regards,[redacted]

Business

Response:

Hello,I have forwarded this complaint to [redacted], who handles all claims for our policies. I am still awaiting an answer in regards to this for [redacted] and I hope to have a resolution that is satisfactory to [redacted] as soon as possible.Again, we apologize for any inconvenience. If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find at this time the action by National Auto Division LLC, to wait on a response from [redacted] is satisfactory to me. However, I reserve the right to continue with this dispute if a suitable resolution is not possible.

Regards,

Review: I was contacted at work by National Auto Division. They implied that they were with Honda and told me that my warranty on my Honda Accord was expiring on May 1 (the day of the phone call). They asked if I wanted to continue my warranty coverage. I asked several times to call back later to discuss this issue. They continued to pressure me, telling me that if I hung up I would lose coverage making me ineligible for continuing coverage and that this was my final opportunity to make this decision. They used extreme pressure tactics to get my bank credit card information and charge $553.00 for a "30-day holding period." It was not until they were hanging up with me that they informed me that they were not affiliated with Honda. After later research, I learned that my warranty on my Honda did not expire that day, and after calling them back to try to cancel on the phone, I discovered that they had created a new account on me that day (when they had implied that I already had an account with them because of the "continuing" coverage they offered). When I called them back, they also told me that I could not cancel this transaction over the phone and that I would have to cancel the policy in writing, mailing a letter to National Auto Division. After this, I also received a "contract" from them stating that I had signed this contract and agreement with them. I, in no way, ever agreed to a contract with them or signed any such contract. This contract stated information that was never shared with me over the phone and it said that I would have to cancel in a totally different manner than was previously stated to me. On May 12, I mailed National Auto Division a letter stating that they were to cancel my policy, give me a full refund, and inform me of these requirements. They have not done so, even after having proof of them receiving the letter I sent.Desired Settlement: I want the full $553.00 put back in my account. I also want them to cancel the "policy" and "contract" they created. After I am notified that they have refunded the full amount and cancelled my policy, I never want to be contacted by them again.

Business

Response:

Hello,

This letter is in response to your letter sent to our office, dated May 19, 2014, in regards to the complaint filed with your office by Ms, [redacted].

I sincerely apologize for any inconvenience caused to Ms. [redacted]. We have previously cancelled Ms. [redacted]’s policy on May 16, 2014 and refunded her credit card in full in the amount of $553.00.

We have launched an investigation into the representatives that spoke with Ms. [redacted]. They will face discipline for their actions. We again apologize for any issues caused to Ms. [redacted].

We hope this response successfully resolves this matter and if you or Mr. [redacted] has any additional questions, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Wednesday 8-14-13, I got a phone call from National Auto Division about my Auto Warranty. I talked to a guy by tne name of [redacted] first, then he transfered me to a guy by the name of [redacted]. He gave me a list of quotes, which sound good. I took him up on the offer, gave him my credit card number over the phone. He

processed the card gave me the confirmation number, and was suppose to be sending me an e-mail receipt. I never received a receipt. The down payment was $200.00. When I asked about how the payment would be made, he said they would be charged to my credit card every month.

After checking the warranty I already have, which don't expire until June 2014, I decided to cancel. I called the office today, and told the lady that I wanted to cancel, and she told me that the policy had been mailed out and after 30 days I could do what ever I wanted to do. I feel this is a fraud. I want the $200.00 refunded back to me in a check not on my credit card.

Hope you can help.Desired Settlement: I just want my money back.

Business

Response:

Dear Ms.[redacted],

I have reviewed Ms. [redacted] account an apologize for any inconvenience. As per her request, we are cancelling Ms.[redacted]' policy and she will be refunded in full. In reqards to her request to have a check mailed to her, since she paid with her credit card yesterday, the refund has to be refunded back to her credit card. In the event she cancelled the card, her credit card company will send her a refund or move it to her new account. She should see her refund on her account in approximately 72 business hours.

We did send Ms. [redacted] an email receipt as per her request.

If you or Ms.[redacted]' has any questions, please contact us at ###-###-####.

Regards,

National Auto Division

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

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