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National Auto Division

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Reviews National Auto Division

National Auto Division Reviews (253)

Review: Company called me while I was napping. Not really understanding what was going on, I was talked into signing up for this company's services. I am an 84 year old man that does not need this warranty.

When I have contacted the business, they have been rude. All I want is to cancel the warranty and get my, let me say again, MY money back. They tell me that we have to follow the guidelines stated in the brochure... of which I did not have when I was talked into making this deal. It is okay for this company to sign me up to this contract over the phone, but it can not be canceled over the phone.Desired Settlement: I deserve to get my money back in a timely manner. The company was certainly quick to charge it.

Business

Response:

Dear [redacted]

We apologize for any inconvenience caused to [redacted]. Our records indicate that [redacted] did send us a letter of cancellation and we sent him a full refund back to his credit card. The reason for the letter is to have on file in writing a consumers written request to cancel in the event any consumer would try to submit a claim for repairs in the future. However, we apologize for any inconvenience caused to [redacted]

If you or [redacted] has any additional questions, please contact us at [redacted]

Regards,

Customer Service

National Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I appreciate that my dad is getting reimbursed for his hard earned retirement money. My bigger concern is the tactics this company uses. Making cold calls to elderly people and then coercing them seems so wrong. My dad is lucky. He has children ready to fight his cause. Other elderly are not always so lucky. Some are embarrassed while others do not have the resources to get paperwork notarized, etc.

Shame on this company. The web is full of complaints about this company and if the Revdex.com wanted to make a statement on being the champions and protectors of the people, they would dig deeper.

Regards,

[redacted] on behalf of..[redacted]

Review: This company has been calling my home, cell phone and work every day to try and sell me an additional warranty to my vehicle. Every time someone calls me I have been kind and asked them to please remove my number from the listing because I am not interested. Now they are calling me at work trying to get me to purchase a warranty that I am not interested in. They are going way to far and this needs to stop ASAP. I am filing a complaint because this is out of control and my next step is going to bring them to court for harassment. I should not have to tell someone that I am not interested over 72 times. I have been keeping a phone log and at my house I get about 28 phone calls a day, my cell phone gets about 16 and my work number has just started getting about 12. This is NOT ok and needs to cease IMMEDIATELY.Desired Settlement: I need this company to CEASE contacting me. I am at a loss and do not know how to get this to stop as it is happening every single day. I have been told I am on the "Do Not Call" list, but clearly I am not. This business will have a lawsuit if this does not stop ASAP.

Business

Response:

Hello,We sincerely apologize for any unwanted phone calls [redacted] has received. We are removing his phone number immediately and we will not be contacted any further. In addition, we will attempt to identify any instance where [redacted] requested to have calls cease and any representative not obliging to his request. They will be disciplined if found in any violation of our company procedure.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: Complaint taken via phone by Revdex.com staff (ES): Consumer has a warranty with this company. Recently, consumer has made two claims regarding auto repairs. The company has denied these claims stating the repairs were not covered under the warranty. The consumer states that the repairs are covered under the warranty.Desired Settlement: Honor the consumer's warranty claim.

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any inconvenience. However, I am not seeing that [redacted] contacted our office in regards to any denied claims. American Auto Shield, LLC, located in Lakewood, CO, handles all claim decisions in regards to the policy. I am putting in a message to see what went on with his claim request with [redacted] Additionally, if [redacted] has any additional information for us in regards to this, it would be greatly appreciated so I can expedite this matter and have a satisfactory outcome for [redacted].If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I have been receiving DAILY calls from this company, no matter how many times I ask to be put on the do not call list. Normally as soon as I ask that, they hang up on me right away. Today was a different story. The man was AGGRESSIVE, FORCEFUL, RUDE, and told downright lies/erroneous info about my vehicle (manufacturer's) warranty. He said that this was my last chance, I would no longer be covered by a warranty after today. After I finally hung up on him, I checked my manual and learned I have 2 more years on the BASIC warranty. The hybrid warranty - which he claimed was what I needed to maintain due to the costly repairs - has 6 more years and nearly 80,000 more miles on the warranty. Yet he was trying to scam me out of **$4,200**Desired Settlement: Truthfully, there should be some sort of ramification for harassment and providing false information. I don't know how they are in business.

Business

Response:

Hello,We sincerely apologize for any inconvenience caused to [redacted] She will not be contacted again by our company. We are investigating who she spoke with when she had an unhappy experience.Again, we apologize for any issues caused. If you have any questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: On March 1, 2014 my husband and I purchased an extended vehicle warranty plan for our 2011 Dodge Grand Caravan. This policy was to be 100k mile bumper to bumper w/a $100 copay if the vehicle were to be seen at a repair facility. To start the policy the company required a down payment of $100 and the 15th of each month our bank account would be debited for $222.23 for 12 months. We have the option of cancelling the policy at any time. On April 9, 2014 our van was having some repair issues where I was advised to take it to our dealership to be fixed. We had dealership call to file a claim w/Nation Auto Division who stated that they were only covering a portion of the repair bill since the policy did not have more money paid into it. I had to get the vehicle repaired regardless and spoke with a [redacted] at Nat. Auto Div. on 4/14/2014 I was told that monthly premiums would not be refunded unless a request for cancellation of policy was submitted.Apparently we were to review the policy w/i the 1st 30 days and if we wanted to cancel/opt out we could do so. This was not clearly stated in the policy booklet. I have had several unpleasant phone calls with various people at this company while trying to resolve this issue. I spoke w/[redacted] back on 5/15/14 arguing over the refund of $222.23 he stated I would need to submit a cancellation letter w/vehicle & policy info on it. I have had a difficult time getting a repair shop to verify an odometer statement for no charge & cant afford to pay for one to be done. I spoke w/[redacted] again on 7/16/14 stating that I told a representative named [redacted] on 6/9/14 to remove my banking info from their files and to not charge my account. My account was charged the $222.23 yet again on 7/15/14 & they are refusing to refund this premium or past premiums to me, when I have not used the coverage.I was told they paid more into repair than I paid in premiums therefore no refund. I was stuck paying $1344.00 I have more notes if necc.Desired Settlement: Due to my many efforts in explaining to National Auto Division that I am unhappy with their policy and to not continually charge my account regardless of a cancellation letter being put on file, they refuse to work with me on resolving this issue. I am requesting a refund for two months worth of premiums totaling $444.46 plus the refunded amount of a towing expense & rental vehicle expense per their policy that I have yet to receive. All proof of those items were faxed into the claims department from the dealership back in April 2014 when work was done. I feel that this company is false advertising and scamming people out of money. As of 7/16/14 phone conversation I was given the option to fax all required info into the company and that this matter would be resolved and they no longer would charge my account. This option was never offered to me in previous communications, if so this could have been dealt with differently.

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any inconvenience caused.To clear a few things up, in [redacted] policy book the cancellation procedures are spelled out in regards to the 30-day review period. If you cancel within 30 days, you receive a full refund. If it is after that date, the customer receives a pro-rated refund. I have attached her policy book for your reference.In addition, [redacted] policy was financed so the amount paid into the policy would be paid directly to the repair facility and any amounts not paid into the policy (only if the policy is not paid in full), would be set up for reimbursement.However, I see the issues [redacted] is having and if [redacted] will send us a letter of cancellation to [redacted] or fax it to [redacted] we will gladly refund her in full.If you or [redacted] have any questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have faxed all required information to National Auto Division on 07/22/14 at 1359 CST to the following fax number [redacted] I requested that the company remove all banking information from their files once the full refund was processed or they could expedite a check to my home. Total of 3 pgs were faxed and went through as complete at 1401 CST

Regards,

My Husband and I purchased an extended warranty with this company and never had to use the service until two days ago when we had to have our truck towed due to transmission fluid leaking out. After receiving the diagnosis of the problem from the dealership, the advisor called my warranty company to explain the issue for the claim. He was told that my policy did not cover the "Bulk Head Connector on the Rear Seal" of my transmission. Now I reviewed the coverage brochure and engine and transmission work was covered, now this company specifically states that the "Bulk Head Rear Connector Seal" specifically is not covered under my transmission and I have to pay 500 dollars out of pocket for this service. What the [redacted] did I pay for?

Review: I recently signed up for an extended warrenty on my truck with another company. I was looking for their phone number to call them when I saw the number for national auto division on my caller id. I called the company thinking they may have been the company I signed up with origionally. The man I spoke to was named John O[redacted] at phone number [redacted] extension [redacted] After explaining that I was having a problem finding the number to the company I had he talked me into switching to their policy. He said it would be 200.00 down payment and I gave him the credit card info for the transaction. After talking on the phone for over an hour with John O[redacted] he assured me that he would call me back that evening as he had other calls to make at the time. After we hung up I decided to stick with the policy I already had and waited for Mr. O[redacted] to call that evening as promised so I could cancel with him and get my 200.00 returned. I have made 15 phone calls to him in the last 2 weeks to no avail. He will not answer my calls nor return any calls when messaged have been left. I have not been able to talk to a live person at all since the initial phone call. I want my money back and for no future payments to come off of my card.Desired Settlement: I want my money returned to my card and for no more future payments to be made to National Auto Division.

Business

Response:

Hello,I sincerely apologize for any issues. I am looking into why [redacted] did not receive a phone call from Mr. O[redacted]. That is unacceptable. On August 11, 2015, I see that [redacted] spoke with Michael D[redacted] in customer service. He stated [redacted] will be sending in a letter to cancel his policy. Upon receipt of that letter, we will immediately cancel his policy.If [redacted] needs any immediate assistance, he can contact Mr. George J[redacted], at [redacted], at extension [redacted] He is in from 9:30 am to after 7:00 pm Monday through Friday.We again apologize for this issue.Regards,Customer ServiceNational Auto Division

Review: I was contacted on 2/3/15 by National Auto Division (NAD) regarding an extended warranty. After much discussion, I authorized a $205 deposit and NAD sent me a contract booklet to review. I could either accept or cancel within 30 days. On 2/24/15, I contacted NAD via phone to cancel the policy because the contract did not cover the things stated to me on the phone. I was advised by the NAD rep that I had to provide NAD something in writing to cancel the contract. I was also advised the cancellation procedures were detailed in the contract booklet. On 3/4/15, I sent a written cancellation letter to the name and address stated on page 15 of the contract booklet ([redacted]). On 3/16/15, NAD charged my credit card $212.86. I immediately contacted NAD regarding this current charge and advised them that I sent a letter of cancellation and, therefore, I should not be charged. I also stated that I wanted a full refund of both the current charge and my deposit. The NAD rep was exceedingly rude and kept repeating that I sent the cancellation letter to the wrong address and there was nothing he could do. I was infuriated. I asked to speak to a Supervisor. The Supervisor advised that NAD sent me the "wrong" contract booklet. However, he also stated that since it was my intent on the 24th to cancel the policy, then he would honor that request and refund ALL monies the same day they received something from me in writing. He provided me with a fax number to send the letter. I faxed the letter on 3/17/15. The monies have not been refunded as of today. I would not normally send a complaint this early, but I simply do not trust that this company will honor anything they promised. For a company to state that items were covered in a policy that clearly were NOT and to be advised they sent the WRONG contract booklet, NAD clearly does not values integrity.Desired Settlement: I would like all monies refunded to my account ASAP.

Business

Response:

Hello,We apologize for any inconvenience caused to [redacted]. I believe our representative misunderstood the policy booklet, as our administrator, [redacted], requires the address for cancellation to be their address in Colorado. In most cases, we have a seamless transfer of receiving cancellation letters from them in a quick manner; unfortunately, this system failed in [redacted]s case and we did not receive her letter.Upon receipt of the 2nd letter, we cancelled her policy and refunded her in full back to her card on file on 3/18/2015. We again apologize and the representative she spoke with will be reprimanded and retrained.If you or [redacted] have any questions, you can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I received a phone call from this company informing me that I needed to purchase their warranty plan. It was the first time I had ever been told that I needed to do this and when I informed the rep that I did not understand why, he pushed me to his supervisor. From there, the supervisor told me I needed to pay them $3100 for a warranty and told me that if I did not do it today, my car would expire. I asked to please have time to speak with my husband and was told I could not do that, I needed to give them money today or my car would expire. She informed me that I needed to give them $310 immediately or the car would expire. I explained that I did not have the money and she said "just pay with a credit card". Flustered I gave her my card information. She could hear in my voice that I was upset but still pushed for my money.

I finally got to speak with my husband and we have decided not to be bullied into buying a policy through this company. When I called to cancel the policy today I was told that I have to wait 5 - 7 days before I can file paperwork with them for a refund. I explained that I would like to cancel the policy today as I felt I had been bullied into the purchase and the representative informed that I had not been bullied. I mentioned that he was not the person who had been on the phone call and he continued to insist that there had been no wrong doing.

I do not appreciate scaring customers into purchasing something they do not need and then telling them that they were not scared after the fact.Desired Settlement: I am hopeful that I will receive the full refund for our product. I do not need to ever be contacted by this company again as it was such an incredibly poor experience. I want this to be documented so that hopefully I can prevent this from happening to someone in the future as it has been truly a terrible experience.

Business

Response:

Hello,We apologize for any issues caused to [redacted] and her husband. First off, I immediately forwarded this request for her policy to be cancelled. It will be cancelled this evening and her refund will be processed on Monday morning. It will take approximately 72 business hours to show on her card.We do not want any customer feeling bullied into buying any of our policies and the representative, [redacted] will be dealt with swiftly. It is unacceptable for a customer to feel that way and we apologize sincerely.If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: National Auto Division,. My 88 year old mother received a call from [redacted], badge #[redacted]. He misrepresented himself stating he was from her insurance company and pressured her into a $2800 payment for insurance. He insisted her was her insurance company and she had to pay the $2800 to keep her insurance. She paid via phone and immediately called me in tears telling me what transpired. I tried to call them and got thru to a was put on hold after hold and finally was hung up on.

This company knew my mother's age and lied to her and pressured her to get a payment out of her.Desired Settlement: I cancelled the card that and want to ensure that this charge is refunded and a letter stating this was completed. I ask also that Company Management be aware of the practice of targeting seniors and calling and blatantly lying about who they are.

Business

Response:

Hello,I sincerely apologize for the inconvenience caused to [redacted] and his mother, [redacted] At National Auto Division, we employ a third party verification system to ensure all customers understand the terms and conditions of our policies. Before [redacted] called in on 2/28/15, we had already voided [redacted] credit card charge, as the third party verification representative did not think this was a transaction [redacted] should be partaking in. We explained this to [redacted] and a representative even called him back.All of [redacted]' monies have been refunded to her. Again we apologize for this issue of contacting [redacted] in the first place, and if you, [redacted], or [redacted] have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I felt pressured to purchase an Auto warranty with this company. After I took the time to check them out I call back right away to cancel the warranty deposit which was $325.00 which they expressed I could do within 30 days. I spoke to a [redacted] number #[redacted] and I received a policy confirmation # [redacted], this was authorized on my [redacted] when I called back to cancel I was immediately transferred to a [redacted] no last name who was very rude and tried to talk me out of it after much aggression on his part and my constantly telling him I changed my mind and would like to cancel he switched me to another [redacted] who told me he was voiding the transaction, and would send me an e-mail which I never received. He stated it would take 3 days to come off my [redacted] However the transaction was never voided and it did post on my [redacted] I am feeling entirely like I have been scammed. I have disputed this charge but would like to make sure that this business does not take advantage of no one else nor does unethical business practices.

This company flat out lied to me when they stated they were the company that held my extended warranty and that I had to renew with them only.Desired Settlement: I would like this charge to be voided or credited off of my [redacted]. I would like to have some kind of action on this business to make sure that they honor their policy regarding refunds within the 30 days that they promise they would do. I would like some kind of action alerting people to this business unethical practices, targeting and pressing people into taking on something by false representation, not telling the truth, and trying to steal money from people.

Business

Response:

Dear [redacted]We apologize for any inconvenience caused to [redacted] We cancelled her policy at her request on 12/11/2014, and she has been issued a full refund back to her credit card. We are taking this up with the representative [redacted] was working with, as National Auto Division is unhappy that [redacted] did not feel satisfied with her experience with our company. If she does not see this transaction her card statement by Monday, please contact us at [redacted].Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would like the business to send me the original a e-mail that I requested on Dec 5, 2014 acknowledging that they have credit my account and that no further action will be taken on my credit card. If I do not see a credit on my account I will be filing an additional complaint. I would not like to contact them by phone again. My e-mail address is [redacted]

Regards,

Review: Nation Auto called my house phone on July 8th around the time of 0945. My husband answered the phone and they asked for me [redacted] my husband said I wasn't here right now and they proceed to speak with my husband about my car warranty. The automobile is only in my name with my husband on the loan only not the automobile. They told him I needed to buy this plan for $54.95 to keep my warranty active. But they took $550.00. I have not had a warranty in two years. They call all the time I tell them I am trading my automobile in September which I am. My husband thought that he was helping and paying Nation Auto. I came home when he was on the phone with the man I asked who he was talking to my husband told me I hung up the phone and sais no we don't need this. My husband said well I gave them our bank information and they were trying to process it. I called Nation Auto back and told them I don't want this for my car. The man named [redacted] said we are sorry your name is not on the loan we cant speak to you. I argued with this man that I want my money back and don't need this. I kept getting we are sorry we have your money and you have a policy. I hung up the phone and called my bank to cancel this transaction. Nation Auto called back and would not speak to me only my husband, so I gave the phone to my husband and he said I'm sorry we don't want this cancel this. Nation Auto said we cant you payed and we will mail you your policy. Now state the fact I explained to Nation Auto my husband had an Brain aneurysm on April 21st 2014 and his mind has lot of deficit, and his brain does not process normal. The man [redacted] said we are sorry your name is not on the policy or car. I told him it is my car only I have proof. And medical papers on my husband. I tried all I can do to get my $550.00 back which they over drafted my account.Desired Settlement: I would like my money back from Nation Auto!

Business

Response:

Hello,We apologize for any inconvenience caused to [redacted] It appears on on the same day [redacted] enrolled, she called to request a cancellation of the policy. We obliged with that request and refunded her the same day.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]I am rejecting this response because: the only reason why I got my money refunded was from my bank, police report and making a complaint to Revdex.com. Otherwise the Auto warranty representatives was very rude and didn't want to refund me, and my husband who tried to cancel the warranty. Regards,[redacted]

Review: I am writing on behalf of my 88 year old mother. In Oct. of 2015, Anthony T, enrolled my mother in a extended auto warranty program. He told her that her warranty was about to expire. She has a brand new 2015 car that is still under full warranty. There would be no reason for an extended warranty. This was done over the phone. My mother has a brain injury,24/7 care, became confused, and gave out her credit card number. No policy was ever sent to the house. When going over her bills in Dec. I immediately went into action to stop this horrific act of preying on elderly women. I called twice in Dec. and left messages which have never been returned. I disputed this with her credit card . National Auto Division wrote a incorrect letter stating information that we never received. Also said that we never tried to contact them. Therefore, the credit card company let the charges go through. Had we received this policy in Oct. it would have been cancelled immediately. I have continued to called her Claim Representative - Christian R at ext. [redacted] on 2/15/16, 2/16/16, and 2/17/16 and have yet to hear back from him. I did a three way call so they would know that I could speak on her behalf, if the people I talked to left him any kind of message he is well aware of why I am calling. I will be faxing them a letter in the morning. The dispute line at her credit card company stated that this company is well known for preying on the elderly, recently widowed, etc.Desired Settlement: We would like a full refund of the $807.72 charged to her credit card for the months of Oct. - Dec. We are now on a paper billing and will not pay another dime.

Business

Response:

Hello,We sincerely apologize for this issue. It appears our rep was unaware of [redacted] age and medical issues and should not have enrolled her on 10/12/2015. I have ensured that this has been cancelled and [redacted] is being refunded in full.I will also go over this with our customer retention department as they should have immediately cancelled this upon receipt of this information from [redacted] son.If you have any questions or any new information for me to research in regards to this, please contact us immediately at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please respond to how this refund will be received as we have blocked National Auto Division from her credit card.

Regards,

Review: This company was told at the start I could not afford the $500 down payment but they still withdrew it from my account and have been withdrawing money out each month since at least March 2014. I was notified that the policy was canceled in February 2014 due to insufficient funds for the $500 but they managed to withdraw $181.25 under my nose since then. I thought that it was another money order I sent my grand daughter to get because I am handicapped and it is hard for me to get around.

I would also like to note, I did not once use this policy.Desired Settlement: I request all money they collected from me be returned to me.

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any inconvenience. [redacted] enrolled in a full coverage policy on January 24, 2014. She made an initial deposit of $500.00 and the rest of the policy was financed at 12 monthly payments in the amount of $181.25 per month. During the verification, she had agreed for these payments to be automatically debited from her account on the 30th of each month.We did send [redacted] a letter in February of 2014, stating her check had declined due to Insufficient Funds. That letter did not state her policy was cancelled. [redacted] had a 30-day review period to cancel the policy and receive a full refund, and she never indicated that was the case. We did not hear from [redacted] in regards to this until a family member called in on January 7, 2015 stating they wanted to cancel this policy and receive all their money back. At that point, we stated to send in a letter of cancellation, and we immediately stopped automatic payments they had set up on their account.We have cancelled [redacted] policy upon receipt of the letter of cancellation and [redacted] is due a prorated refund in the amount of $1,509.06. During her period of having our policy, at any time if [redacted] vehicle broke down, we would have administered her claim. This refund will be sent out to her next week.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was contacted my [redacted] ID# [redacted] on December 27, 2014 at 1:08 under [redacted] under National Auto Division. He wanted to know if I would like to extend my warranty of bumper to bumper coverage and that my warranty was to run out and I needed to make a deposit to make sure that the warranty is still on if I wish to extend. I told him that I needed to talk to my father first but he kept insisting that I can do it until I talked to my father. I almost signed up that day before I was given the confirmation number, I preceded to say I can't sign up that day due to students loans that I am paying off. They did not care so I hung up. After I hung up, they call at 1:51pm, 2:05pm, 2:42pm, 2:55pm, and 3:33pm. Now, I do know that this is harassment because I said no. The next morning, December 28, 2014 I received a call from [redacted] under National Auto Division at 8:36am from "manager" [redacted] He accused me of troubling and making it difficult to his employees and proceeded to insult me saying that if the Chevrolet Dealership offered me an extended warranty it was called a monopoly. His voice was agitated and aggressive. I hung up and shortly after around 8:40am, he called again. He pressured me into something that I did not want and I continued to say that I am still a student that is still paying student loans; I felt like no gave a crap about my situation and they only wanted my money. I therefore gave in because then he proceeded to yell at me over the phone. What kind of business is this? If a customer says no, then take the "no" as an answer.Desired Settlement: I want to cancel my contract #[redacted] with Policy#[redacted] by January 30, 2014 or earlier. I want my full refund of $205 onto my credit card and a full refund of the purchase price of $2975.00. It is within the first thirty days of said contract and I want this handle as soon as possible. I have mailed a letter stating my desire to cancel my contract and affidavit stating the odometer. If I do not see any refund and cancellation within days of my mailing letter of cancellation with the notarized affidavit , I will proceed with further legal actions. I also wish that [redacted] and National Auto Division, clear out any information under my name and I also wish that they do not contact me again.

Business

Response:

Hello,I have reviewed [redacted] account and apologize for any issues caused. I have immediately cancelled her policy and processed her refund of $205.00 back to her credit card on file. She should see this appear in approximately 72 business hours. In addition, we have suspended the representative, [redacted], who [redacted] spoke with. We do not condone such issues in which [redacted] spoke of and we sincerely apologize for any issues caused.If you have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I submitted a complaint with National Auto Division on 12/22/2014 and the last response I got from National Auto Division was on 1/22/2015 stating the following:Hello,I have forwarded this complaint to [redacted] who handles all claims for our policies. I am still awaiting an answer in regards to this for [redacted], and I hope to have a resolution that is satisfactory to [redacted] as soon as possible.Again, we apologize for any inconvenience. If you have any questions, please contact us at [redacted].Regards,Customer ServiceNational Auto DivisionIt has been over 3 weeks and I have not heard from National Auto Division regarding getting an response from [redacted] It is my opinion that National Auto Division has no intention of completing the work as stated in the extended warranty I purchased from them. It has been one thing after another regarding National Auto Division not honoring the extended warranty I purchased. I am not happy with the results of the last inquiry and asked that National Auto Division stop playing games and repair the work as stated in the extended warranty. Regards,[redacted]Desired Settlement: I desired that the modulator be replaced for this is what caused the emergency brake to malfunction.

Business

Response:

Hello,I sincerely apologize for any delay that [redacted] feels she is incurring. However, I am still in contact with [redacted] in regards to this, so I can get a fair resolution to [redacted]'s issue and request. According to [redacted], this is not a covered component on [redacted]'s policy. I am attempting to get that reversed so [redacted] will be satisfied in regards to this issue.I again apologize and I hope to get this resolved this week for [redacted].Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It has been over 3 months and still no resolution to [redacted] truck being fixed. National Auto states they have been contact with [redacted] for two months and no resolution. I am requesting to have the contact information for the point of contact at [redacted] regarding this matter. I do not understand how a part that is clearly stated in the warranty manual as being covered is being denied. Regards,[redacted]

Business

Response:

Hello,According to [redacted], they are in the process of reviewing this claim as a goodwill gesture to [redacted]. According to them, that repair is not listed for coverage in her policy booklet. I spoke with them today and they are moving the process along.If [redacted] needs to speak with anyone at [redacted] in regards to this, she can contact them at [redacted]Thank you again for your time and patience in this matter and I look forward to this being resolved to [redacted]'s liking.Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because[redacted] and I [redacted]) spoke to a customer service representative from [redacted]. They confirmed that the modulator is covered under the warranty but they stated the cable attached to the modulator is not covered however, the modulator caused the damage to the cable. In the basic warranty policy, if a covered part causes damage to other parts or surrounding areas in connection with the system then the uncovered part is to be included in the repair. National Auto Warranty, originally stated they would covered the modulator but not the cost of labor.This is not good business practice on both [redacted] and National Auto Warranty, both companies are refusing to provide services as stated in their contact with [redacted]. It appears [redacted] will not be able to get this issue resolved at this level and is forced to go to Arbitration to get this issue properly resolved.

Regards,

Review: They company uses more than one phone number to keep calling me. On February 8th 2016, they added my number to there do not call list. It has been more than 3 business days and I am still getting calls from the company. I have been nice and asked nicely. I am tired of being nice they should respect my privacy and remove my number and quit calling me.Desired Settlement: I want the fees the the FTC would impose on them for breaking the do not call list violations. The fines for this in the state of Arkansas is $16,000

Business

Response:

Hello,We sincerely apologize for any inconvenience caused. Our records indicate [redacted] was removed from our dialing lists and he will not be contacted any further. If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: This business called my grandmother and kept her on the phone for an hour and refused to wait in order to start a policy until she could talk to me, her grandson. The employee's name is [redacted] and I call the following day and the refused to let me speak to a supervisor and only would take a complaint. The lady I spoke with was extremely rude as well. My grandma was very upset last night and was crying after the phone call. She said she told him to simply let her talk to me about it first. Instead he scared her and told her they needed a $300 deposit right away.Desired Settlement: A refund of the $300 deposit as well as termination of the employee named [redacted] that my Grandma spoke with on the phone

Business

Response:

Hello,I have reviewed [redacted] complaint and apologize for any inconvenience. I cannot locate any customer with the information [redacted] was provided in regards to his grandmother. If he can provide us with anymore information in regards to this, it would be greatly appreciated. I attempted to contact [redacted] on the phone number he provided, however, the phone was not answered.Please let us know further details in regards to [redacted] grandmother so we can research this further.If you have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

Review: Just recently come to my attention when I visit my mother that a large sum of money was being removed from her account that she was not aware of. I’ve notified the company regarding this matter and communicated with her credit union regarding this matter. They informed me several of their older customers have experienced the same problem. Someone contact them informing them that their warrantee on your new vehicle was running out and they gave up their personal information. Our notified the company and asked him to stop taking money from my mom’s account because she was on a fixed income. They informed me that if costs were the issue they could lowered the price I informed the organization that I choose not to continue the service. They have taken over $600 from my mom’s account in the past three to four months. They instructed me to cancel the account from the Internet and it will be a $50 charge to cancel service. This is crazy to me because she does not remember authorizing the service. This is one time organization is taking advantage of the elderly. I am writing this letter for my mother and I am the one that is the military veteran [redacted]Desired Settlement: Reimburse my mother's account for the money that they on authorize removal from her account

Business

Response:

Hello,We sincerely apologize for any inconvenience caused to [redacted] and her family. I reviewed her account and unfortunately, the representative who spoke with [redacted] and her family before was misspoken. I have cancelled her policy and early next week, we are issuing her a full refund back to the address on file, and listed on this complaint. It is in the amount of $1,275.58.We again are sorry of this matter and if you, [redacted] or any of her family members have any questions, they can contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I continually receive calls from this organization and have registered my number on the do not call list. When asking the company repeatedly not to call me they continue to pursue in hopes I will purchase a warranty program for my car. I've explained numerous times I'm not interested. They continue to call me daily and per my last discussion today and request with the company after they called me again, the gentleman informed me he would continue to call me every day. This is harassment and uncalled for. Please help stop them from harassing people!Desired Settlement: Please have them remove my number and never call me again.

Business

Response:

Hello,I sincerely apologize for any issues caused. I have immediately removed [redacted] number from our dialing lists and she will not be contacted again. I am also investigating who she spoke with at our organization, since we will not tolerate any behavior that [redacted] had stated that happened to her.If you or [redacted] have an questions, please contact us at [redacted]Regards, Customer ServiceNational Auto Division

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Description: Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Marketing Consultants

Address: 2323 Us Highway 9, Howell, New Jersey, United States, 07731-3392

Phone:

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Web:

wandaconsulting.com

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