National Auto Division

Review: I purchased an auto repair warranty from National Auto Division-Obligatory [redacted] for my 2008 Chevrolet pickup 1/2 ton 4Wd several months ago. I had to take my truck to the auto dealership to be checked out due to mechanical problems. I was told by the dealership that the motor/engine would need replacing, the problem was found within the bottom of my motor. [redacted] submitted a claim to have my truck repaired. I was informed that the warranty company requested receipts for all oil changes on the truck. This is a problem for I live in a rural area and most businesses in the small town in which I live do not provided receipts that are computer printed/displaying mileage ect. I change my own oil most of the time to save money, as I do with most small repairs such as brake-pads, and winterizing. I called to cancel the policy/warranty because I am just very stressed out dealing with the issue, and disappointed that my money was taken and now no services are being rendered to fix my truck. I was told I have to submit a notarized statement to prevent future bank withdraws. The customer service agent was very rude. I allowed my wife to speak the agent, my wife escalated to a manager, who informed my wife that all completes would go to him and he would decide how they would be handled, the buck stopped with him! This gentleman was rude as well. My wife asked for the contact information as to how I could proceed to write the company's office and was told once again the complaint would be routed to him. I do not trust the manager to escalate this issue, for he displayed not willingness to satisfy the situation or even deal me or my wife as a customer should be communicated with in a professional manner. All I want is my truck fixed in accordance with the service I paid for.Desired Settlement: I want my truck repaired. I am a man that lives in a rural area, I change my own oil the majority of the time, and take care of my own auto repairs. I purchased a warranty to cover costly repairs that I would rather an auto repair shop or dealership to fix. I paid for a service, and I want my vehicle repaired. If the warranty company is not willing to repair my truck, then I would like all my monthly payment refunded for this is the first time I have filed a claim.

Business

Response:

Hello,We sincerely regret any issues caused to [redacted] in this matter. The oil change receipts were requested by our administrator, [redacted], located in Lakewood, CO, since it is listed in [redacted] contract that they can be requested at any time to clear any issues. They were requested by [redacted] since the repair shops claim request indicated there may be a maintenance issue with the vehicle. [redacted], has he stated, does not have them as he maintains his vehicle himself. Due to these issues, and to prevent any further issues, we will be processing [redacted] a full refund in the coming week.If you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I PURCHASED AN EXTENDED WARANTY ON MY CAR. WAS TOLD I COULD CANCEL AT ANY TIME. WHEN I CALLED TO CANCEL THE AGENT ARGUED WITH ME ABOUT WHY WOULD I WANT TO CANCEL AND WHO THEN WOULD PAY FOR CAR REPAIRS. THE COST OF THE WARANTY IS TOO HIGH AND WOULD PAY FOR MANY CAR REPAIRS. WAS TOLD I NEEDED TO WAIT FOR INFORMATION PACKAGE AND TO SEND THE SHEET FOR CANCELLATION, THAT IS INCLUDED IN PACKAGE. HAVE NEVER RECEIVED THE PACKAGE.Desired Settlement: RECEIVE REFUND OF FIRST PAYMENT OF 100 DOLLARS AND CANCELLATION OF CAR WARANTY

Business

Response:

This response was sent back via this online response form on November 16, 2015.

Review: sold a product to an elderly lady, 79 years old, who did not understand what she was purchasing due to language issues (russian)Desired Settlement: refund of $2600 and removal of phone # [redacted] from all call lists

Business

Response:

Dear [redacted]

I reviewed [redacted] account and our records indicate it was cancelled the same day as per her son's request. Her credit card was refunded the same day and it should show on her account by now.

We sincerely apologize for any inconvenience. If [redacted] or her son have not seen this refund back on her credit card yet, please contact us at [redacted]

Regards,

Processing Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I do hope that somebody takes you to court for taking advantage of the elderly.

Regards,

Sept. 23, 2015
Called to cancel my mother's service contract. Spoke with the rep. And he was the rudest sob ever, did not let me finish what I was going to say or to ask.
Called back again to ask another question just needed to ask a general question with any random rep. And as the previous call the rep was rude and would me me off before I finished what I had to say. I needed to callback again spoke to another rep and he was the same as the previous two reps, rude and cut me off. Hung up before I could even thank him for his help. Needless to say I will never ever ever do business with this company, and they have a B rating that's being nice. Watch yourself!

Review: Around 10/22/13 I received a call from this company to extend the warranty on my car. The representative ([redacted]) offered an initial price of $350, which I declined. Therefore, the representative brought the price down to $100. [redacted] asked me for my husband's number and called him on another line while I was on hold. This representative advised my husband that $350 had been processed on my account. I was not aware of that and I did not authorize that amount due to [redacted] confirming $100 dollars with me when he got off the phone with my husband. It was not until I spoke with my husband later that day that I found out $350 was taken out of my account instead of $100. My husband and I do not share bank accounts, and the money was fraudulently taken from me. I immediately called the bank to found out two transactions were processed. One in the amount of $100 and another in the amount of $250. The bank recommended that I try to work it out with the company while I wait for the debits to fully post to my account; and that is what I did. I tried to cancel the policy by fax as a representative ([redacted]) instructed me to. I explained what happened and because of the fraud on my account, I did not want to do business with the company at all. He said he could see where [redacted] took out $100 from my account and another $250 2 hours later. The fax number I was given did not go through. I have been calling since 10/23/13 trying to get the correct fax number, I am giving a new number every time, and none of the numbers work (but the representatives all confirm them as working fax numbers). I was told that I can cancel the account by writing cancel on the policy book and sending it back. I have not received the policy book yet. Every time that I call and request a manager, the representative says that they are the manager. I am getting the run around by this company, and I feel that it is in hopes of my 30 day window to cancel the policy to expire. Please help me!!!Desired Settlement: I want this company to cancel my policy immediately, send me a confirmation to my email ([redacted]), and refund the $100 to my bank account immediately. Please note-I already disputed the $250 with my bank as an unauthorized charge.

Business

Response:

Hello,

I have reviewed Ms. [redacted] account as well as this compliant letter and I sincerely apologize for any inconvenience.

First, I saw she had issues with faxing us. I checked our logs and do not see any issues with the faxes during those days; however, I will investigate further because Ms. [redacted] is stating she had issues faxing us. Second, I am investigating what was said to her in regards to her deposit because Ms. [redacted] stated she was only paying $100.00.

What I have done is immediately cancelled her policy using the complaint as her cancellation letter. I have processed a refund in full back to her card on file; she should see this appear on her card account in approximately 72 business hours. The total refund is $350.00. She will receive receipt of this via US Mail.

We sincerely apologize for any inconvenience caused to Ms. [redacted]. If she has any questions, please contact us at ###-###-####.

Regards,

Processing Department

National Auto Division

Review: My 94 year old mother allegedly entered into an extended warranty with this company, which resulted in four automatic payments from her checking account of $240.20. These payments occurred in February, April, August and October, 2015, totaling $960.80.

There is no documentation as to how her banking account numbers were obtained and no documentation of her entering into the contract. She was incapable of giving anyone her banking account numbers because of her failing eyesight. Furthermore, she gave up her driver's license years ago. We have no idea how this company got her information.

I discovered this when preparing her 2015 taxes. Upon bringing this issue to the company's attention, they first would not talk to me, even though I was her personal representative, insisting on speaking to her directly. This was a problem, since she died in December, 2015. They would not give me any information and disputed the fact that she did not willingly enter into a contract with them. However, they did tell me her birthdate, which indicates to me that they knew up front she was 94 years old.Desired Settlement: Refund of $960.80, cancellation of the warranty, and no further contact from the company.

Business

Response:

Hello,We sincerely apologize for this issue and we offer our condolences for the loss of [redacted]. We are immediately cancelling this policy and refunding [redacted] the monies paid on this policy. It has been sometime since she had enrolled in this policy so I am going to do my best to research how this happened.The refund will be going to [redacted] to the address he provided on this complaint. He will receive a full refund. If any of the information in regards to the refund is incorrect, please let me know and I will adjust it before it is sent.Again we apologize and we are sorry for the loss of [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Someone by the name of Mr. Williams called my mom - very pushy, wanted her credit card number!!! My mom called me and I called the telephone number Mr. William's provided (National Auto Division, LLC.) Surprise - on hold for five minutes. Someone did finally pick up and hung the phone up. Next step, calling local police!

Review: I was solicited to purchase this auto warranty for my 2011 Honda Civic. They initially charged my [redacted] card for $550.00 WITHOUT my consent. I cantacted the Customer Service Director Jim O[redacted] I comp[lained that they charged my account WITHOUT my consent. He said they aqlways regquire that for the trial period to me to review the warranty. I insisted that I would never consent to that. He refunded $350.00 to my credit card. I have not received their warranty to review it. I called a couple of times to get warranty. I never have gotten a csll back. I am appraoching the end nof the trial revfiew period of August 30, 2015 which Mr O[redacted] agreed upon. I called Mr. O[redacted] on July 27, twice on August 14 and again he has never responded to my messages to pleaswe return my calls. I do not wish to purchase thier waqrranty and I want a complete refund of the $200.00 of mine that they are still holding. I am fed up with being ignored. I do not want this trial period to pas so that they can claim that I agree to purchase their product. I want nothing to do with them.Please help me . I am very frustrated and concerned. They have not acted in fair manner. I am at my wits end . You are my only hope. I would very much appreciate your attention and consideration and clout. I feel completely powerless.Desired Settlement: I want my money back , credited to my credit card which they have on file. I don't wish any further dealings with these people.

Business

Response:

Hello,We sincerely apologize for any issues caused to [redacted] First off, I have forwarded her cancellation request and she will be cancelled today. Her refund will be processed back to her card on file.I do see Mr. O[redacted] did refund [redacted] $350.00 already, when she expressed her concerns when enrolling. Based on the information she provided to him then, she should have been immediately cancelled. This matter will be address with Mr. James O[redacted] and the representatives, Ron V, and Jason W. that [redacted] spoke with.Again, I apologize for this matter and if you or [redacted] have any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was contacted regarding an Auto warranty policy on my vehicle on 1/11/2014. I was told that I would not be charged for any services until the next 31 days due to a trial period which would end 2/12/2014, that was not the case. My [redacted] was charged $450.00 without my authorization on 1/11/2014. I did not agree to accepting a policy or anything !! [redacted] simply used unethicial and unauthorized practices. I was informed that it would be okay to try it for 30 days without payment. This company is very unethical. I do not want to do business with the company at all.The representative lied about the "Full 30 days to evaluate with no obligation or cost" and we could "call back and cancel at any time in 30 days".Desired Settlement: immediately cancel policy. I would like a refund in full back on credit card !!

Business

Response:

Hello,

I have reviewed [redacted] issue and I apologize for any inconvenience. [redacted] did go through a third party verification call to go over the specifics of the policy, cost, payment plan, etc. That process goes over the fact that the deposit was taken out that day but it is fully refundable.

[redacted] had requested to cancel and we have refunded him in full already back to his credit card.

If you or [redacted] have any additional questions, please contact us at [redacted]

Regards,

Customer Service

National Auto Division

Review: On January 19, 2015, I called National Auto Division. I was given a warranty claim #[redacted] I went to a car repair service shop. ([redacted]). The car repair shop called National Auto Division. The coverage was for Ultimate Total Care. At first, they said they would honor the claim. This is with a $100.00 deductable. Then they declined the claim when spoken to again. I had to have a CV Joint fixed because it's broken. I had a check engine light on, some wires was broken too, etc.. They declined to have anything fixed at all. I paid in full the amount of $2,389.00 on 3/13/2010. I never used them until Jan. 19th. I am requesting my money back. Paid in full.Desired Settlement: I am cancelling the warranty because of not being treated as respected customer. I couldn't get anything fixed on my car. I couldn't get a rental. I had to set my car in my driveway and catch Mass Transit to get to work. This happened for more than a week until I could come up with monetaries to get something fixed. In this way, I could drive my car.

Business

Response:

Hello,I apologize for any inconvenience to [redacted] I reviewed her account and her claim, and on the repair receipt, and it indicated a lot the items were marked as Maintenance, which is not covered under the policy. In addition, CV Joints are not covered on this policy, as well as an alignment. All claims are reviewed and authorized by our administrator, [redacted]If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division

Review: I was contacted via telephone on 12/8/14 and was told that the warranty on my vehicle had expired and that I could purchase another policy with them on the phone. I had just gotten home after not feeling well and coming from the doctors office and I provided them with my credit card number. My wife overheard my telephone conversation and immediately took over the phone call and asked what the call was about. She told the young man on the other line that we were not interested and that he is to immediately refund the monies charged to the card. He placed her on a perpetual hold and my wife became tired of holding and hung up. A few minutes later another man called and she immediately told him that we wants her money back now. He told her that she would get a bill every month for $200+ and that she would receive something in the mail. She became upset and told him again she wants a refund now. He hung up the phone on her and we never heard back from them. I immediately went to my bank to stop the payment and was told it was already withdrawn from my account. I did not have their number and I waited to receive something in the mail from them so I can file a complaint and never received any documents. My daughter was looking through my bank statement and saw the charge and beside it was the name and phone number of the company that withdrew the funds in the sum of $305.00. My daughter immediately called and spoke with a supervisor by the name of [redacted] and he refused to refund the monies withdrawn and proceeded to tell my daughter that I owe them $200+ for this months payment. He advised that my parents need to close the account in writing. He refused to consider the refund and basically would not comply. I told him they were preying on elderly people that live on a fixed income and they are dispicable.Desired Settlement: I want my funds refunded to me by form of check, immediately.

Business

Response:

Hello,I have reviewed [redacted] account and sincerely apologize for any inconvenience. We have immediately cancelled [redacted] account and refunded him in full. This was processed back the the credit card that was used for the deposit. He should see this appear on his account in approximately 72 business hours.I am investigating what went on the day [redacted] was allegedly enrolled, because he was speaking to a spanish speaking representative. The two representatives that spoke with [redacted] have been immediately suspended, as it appears from what [redacted] and his family are saying, that this should not have been processed at all.If you have any questions, please contact me at [redacted]Regards,Customer ServiceNational Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My card has been deactivated and I requested my refund be submitted by check made payable to myself and forwarded to my home address [redacted]

Regards,

Business

Response:

Hello,Please have [redacted] contact his credit card company if he has not seen it on his statement yet. Even though he deactivated his card, his credit card company should have received the funds and placed it on the new card he was given. It is very rare any credit card issuing bank rejects funds anymore, and this amount has not been sent back to us.Regards,Customer ServiceNational Auto Division

Consumer

Response:

This issue has been resolved thank you for your assistance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My car has a noisy exhaust valve issue and it needs to be repaired before it causes major motor problems . My exteended warranty company denied my claim because the oil change receipts I faxed to them was not enough proof that proper maintenance was preformed on my car . According to my contract the only proof needed was the proper dated and the right kind of oil and filter was needed to be installed in my car . I clearly had what the contract asked for ,the[redacted] dealership even agreed with the receipts and the correct oil and filter was used to complete what maintenance was required . Please Help !!!!Desired Settlement: I would just ask that National Auto Division to honor the contract that I purchaced from them . The repairs were approximently 2,000.00 .

Business

Response:

Hello,

We have reviewed [redacted]s issue and apologize for any inconvenience. All claims are reviewed and approved or denied by [redacted] our administrator of our policies. They are located in Arvada, CO. According to our notes, I do not see any activity of them contacting us in regards to this issue, or [redacted] contacting our offices in regards to this. I have sent a request to [redacted]or an explanation in regards to [redacted]s denied claim.

If you have any questions, please contact us at [redacted]

Regards,

Customer Service

National Auto Division

They called me to persuade me to buy extended warranty this afternoon. And they transferred me to their supervisor. The supervisor has asked my situations, tell me all the advantages of buying their own warranty instead of others, although the supervisor already knew I did buy others' warranty. He even reinforced that I could just buy their warranty, and canceled the other warranty later, which should not be a problem. And they further asked about my credit card number.

However, after I gave them my card number, I felt uncomfortable about the whole situation, and I decided to cancel my policy. They transferred me to the recovery supervisor. The recovery supervisor told me they were not able to cancel the policy, only if I wait a couple of days for the paperwork and cancel the policy by then.

They did not mention anything about the paperwork when they tried to persuade me to buy the policy. And I barely gave them my card number, and I did not really confirm the payment. But the supervisor insisted that I did confirm it, and just said he could not provide any help.

They were so rude. The whole experience was horrible. All they want is to get my money without considering about customers. When I am their potential customer, they treat me like king. But when they figured I could probably cancel the policy, they treat me like [redacted].

I will never recommend this company for someone else who is considering to buy extended warranty. No wonder why this company doesn't get Revdex.com accredited.

Poor customer service.

Review: I followed my contract for the vacating period on an after market vehicle warranty, then tried to file a claim. The servicing company started to go through with the claim, then changed their minds and decided it was a preexisting issue. I tried to contact National Auto Division, and received various assurances that they would look into the issue. Several weeks went by with no contact, despite my repeated attempts to contact the customer service department. Many voicemails have been left, and they refuse to return my calls, though they continue to charge me.Desired Settlement: I would like the policy cancelled and a refund of my money.

Business

Response:

Hello,

Review: I was contacted by a representative from National Auto Division about an extended warranty on my Infiniti FX35.

He first told me false info that my current policy is about to expire unless I give him a credit card number to purchase a extended warranty. (In fact, my car is not under any warranty so nothing is expiring)

He also asked me for the [redacted] card # which is expiring soon. When I asked him to give the last 4 digits, he pretended to check in his system and said he does not have it. This made me feel that my husband or I had an account with them already, which turned out to be fraud.

He told me that there is a money back guarantee that I can cancel my policy within 30 days, so I gave him my credit card information. Right after I gave him the credit card information, on the same call, I changed my mind so I told him that I want to cancel and do not put it through. Then he told me that I cannot do that because I am in a "review" period. In fact, I have never agreed to perform any review of any document from that company. This information was never presented to me before. If he has ever mentioned that I have to "review" everything before I can cancel, I would have given him the credit card number.

I asked this to be escalated, and was got transferred a couple of times to some "managers", but no one can help me to cancel this transaction that they just put through.

The transaction should not be completed because:

1. I was given fraudulent information that my policy is expiring unless I act right now

2. The sales rep intentionally misled me to believe that I have already established a contract with them before.

3. They presented me that I can cancel within 30 days but refused to do so when I asked for a cancellation during the same sales conversation

4. The sales rep was misleading me by not highlighting the "review period" policy for the cancellation. I was never presented details of their cancellation policy before I gave them my credit cardDesired Settlement: National Auto Division should refund the $550 charged to my credit card.

Business

Response:

Hello,We have reviewed [redacted] policy and apologize for any inconvenience caused. [redacted] was under a review period which at any time he could cancel this policy. He did not express this wish to us until we were recently contacted by our merchant that [redacted] contested the deposit he had made. We have voided his policy and we will contact the credit card company and let them know the monies are to be returned to and stay with [redacted].If you have any questions, please contact us at [redacted]Regard,Customer ServiceNational Auto Division

Review: I get calls from this company constantly. Today I answered and the woman asked for my mom. I told her that she passed away. Then she asked for my father who also passed away. After that she asked for their son which is me. She started asking about the [redacted] that my mom owned and asking if I wanted warranty extensions. I told her that I wasn't interested and please don't call anymore. They call everyday including weekends between 8-9 am and I have a newborn baby at home who has been woke up by these calls over and over. Most of the time when I pick up there is nobody on the other line. Today there finally was so I figured I could put a stop to it!!! But instead this woman has the nerve to call me rude and hang up on me!! I hope this complaint reaches them and I don't receive anymore calls from them.Desired Settlement: Along with them stopping calling me I would like an apology as well. I'm sure this company has helped some people and there are some who would write a good review about them. But I have read some terrible reviews as well. Just because i'm not interested in their services they can call me rude and hang up on me? I don't believe that any consumer deserves to be treated that way just because they don't want the services they are trying to sell

Business

Response:

Hello,

I have reviewed Mr. [redacted] complaint and sincerely apologize for any issues caused. I have immediately removed Mr. [redacted]' phone number from our dialing lists and he will not be contacted again.

We are also launching an investigation into who spoke with Mr. [redacted]. They will be dealt with severely in this matter.

We again are sorry for any harm caused to Mr. [redacted]. If you have any questions in regards to this matter, please contact us at ###-###-####.

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want to be clear that the telephone number that is removed is ###-###-####. I don't believe I gave this number on the original complaint. Please verify with me that this is the number that has been removed.

Regards,

Review: I received a phone call yesterday 1/12/14 and was asked if I needed an extended warranty on my Santa Fe. I said I thought I did but I would have to ask my husband. We always confer about these matters and then make a decision, especially with a man like [redacted]. He was very smooth in his manner but seemed genuine and kept reassuring me that nothing would be taken out of my bank until I spoke to my husband. He asked me for a credit or debit card and for the first time in my life I felt that I could trust him. I gave him my debit card number even thought I felt uncomfortable with that decision. I told him also not to use it because I only had $100 in the account and I didn't want an NSF charge, but would arrange after I spoke to my husband to put a down payment in the account. He told me I had plenty of time to talk with my husband and I could call back up until the 28th of February. I told him I would call back as soon as I talked with my husband but he said we did not need it. We still had a warranty. I called the customer service # [redacted] gave me to call back and let them know. I was rudely spoken to by [redacted], I believe his name was and was told they didn't do business this way. I told him that I didn't authorize [redacted] to take any money and he assured me it wouldn't be done, but instead they took out $350. I notified my bank and they are going to try and get my money back. I was fooled and robbed I feel of being able to trust again in this manner. It is such a disappointment for me, especially since I never gave my debit card to anyone. I am putting forth a complaint because I was totally lied to and when I talked to the supervisor he only rebuffed me and did not help in resolving but only to let me know how I misunderstood everything, but still led to no resolve. I asked him to cancel and refund my money but now I would have to write a letter etc. I don't feel I have to do that. [redacted] & I had a verbal agreement and he did not honor it.Desired Settlement: To cancel whatever they tried to sell me and refund my debit card of the $350.00. I would hope also that they see the errors that they are making with the public. You cannot have reputable business by being sly and deceitful...A big disappointment for me! I hope they change their ways or they will be out of business...

Business

Response:

Hello,

I have reviewed [redacted] complaint and I apologize for any inconvenience. I will look into what was said on [redacted] initial phone conversation with [redacted]. & [redacted] However, according to our records, [redacted] policy has been cancelled and she has been refunded back to her card in full. She should see this transaction on her bank account by now.

We again apologize for any inconvenience and if you have any questions, please contact us at [redacted]

Regards,

Customer Service

National Auto Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

P.S. The company refunded the money to my bank that I did not authorize and I did call them, sent a letter of cancellation as they told me to and the issue is resolved...Thank you so much for your help!

Review: My mother called me this afternoon and says a gentlemen called the house and spoke to her about the "policy" on my [redacted]. She repeatedly told him to call and talk to me not her, but he kept hounding her and told her he needed a $200.00 deposit right then over the phone or my "policy" would be canceled. She is elderly and had no idea as to what was going on and thought it was insurance. She was scared something bad would happen (not knowing my insurance is paid for the year) and finally gave them her debit card information. When I found out I was irate and called to speak to [redacted] a "supervisor" to have them cancel the transaction and refund her card immediately. She has nothing to do with the vehicle, it's got a factory warranty for two more years and I explained this to them and they still kept trying to tell me my warranty was up in two weeks and I should purchase theirs! I finally had to start raising my voice and demanded to have her card refunded immediately, but they said they had to mail out the "trial policy" and I had 30 days to cancel it then......Absolutely NOT!!! I want this canceled NOW! I spoke to [redacted] after [redacted] and [redacted] agreed to refund the card while I was on the phone, but it still has not shown anything at the bank. I have a family member that works at the bank and has access to that information and nothing is showing even as a "pending refund". This a absolutely dirty business practices to take advantage of an elderly lady that has nothing to do with the vehicle anyhow.....she can't even drive nor is she the owner of the vehicle. If this matter is not resolved ASAP, my attorney will be contacting [redacted] and [redacted] to take care of the matter for me.Desired Settlement: Refund my mothers debit card the $200 immediately!!! Accept this as the cancelation for the so called "30 day trial policy". You have my cell phone information on the Revdex.com complaint file as well as my email address.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This issue has been resolved. The company has refunded my mothers money to her. Thank you.

Regards,

Review: This company somehow got my basic information, ie: Name & Address, as well as Unspecific automobile identification, and has proceeded to create a contract with me for said automobile--without Any information except the Model!--and also somehow debited my bank account for the "deposit" on such a contract. The bank informed me the company didn't even properly display my account number, which I have no idea how they got it. They had no check from me, no signature authorizing any contract or debit of my account, and they have NO information that would suggest they should be forcing this contract on me, as I have sent them nothing concerning my vehicle, nor spoken to them about it. I do not know how they got this information, but because I do write checks to Other companies, I fear somehow my information has gotten out and that is how this happened. I called them, emailed them to cancel. But, didn't get a positive response. They sent me something in the mail that details the contract, and it is EXTREMELY difficult to get out of, requiring a notary of the mileage on my car... and all kinds of stuff they don't even have now! They have NO INFORMATION on my vehicle that they are forcing this warranty contract on me for, except the model. I just don't know how ANY company can create such a contract with anyone without a signature or any specific information of the object they are supposedly insuring. This is a gap in business procedure that has to be closed. Millions of people are probably victims of this kind of fraud and theft everyday. I wouldn't have even noticed it if I hadn't checked my bank statement the month the first payment went out... and they are trying to get 10 more payments for a total theft of $2635. UNAUTHORIZED. UNAPPROVED. REJECTED. But, I can't get it cancelled through them. I will have to work this out through my bank. But they may try again another way.Desired Settlement: Of course, I want this contract cancelled, null and void. I want a refund of the amounts already taken from my account. I do not want any more contact from this company by mail, phone, or any other way AFTER this is settled. Ultimately, I desire that this company cannot create these types of contracts without a written signature from the person supposedly purchasing the contract, and that if they are insuring something, that something better have some specific information that only an owner could provide, not just a general description.

PLEASE HELP WITH THIS SITUATION.

I only know the details about this company and the contract from the information the bank provided for me and the information the company sent after I called to complain from the number the bank provided.

Business

Response:

Hello,

I have reviewed [redacted] account. We spoke with her first on September 30, 2013 at approximately 3:30 PM. [redacted] agreed to enroll in a policy with us, in which she was told she has a 60 day review period to look this policy over. On November 15, 2013, we first heard from [redacted]s saying that this was fraudulent. We explained it is not fraudulent, and that she agreed to the refundable deposit. We did not hear back from her. [redacted]s is more than welcome to cancel this policy. One of her payments as returned from the bank as not authorized. If she would like to cancel this policy, please mail us a letter with her signature on it that states her intent to cancel to: National Auto Division, [redacted]

Upon receipt of this, the policy will be cancelled and she will be refunded any monies that she paid.

Regards,

Customer Service

National Auto Division

Business

Response:

Hello,

We have no issues refunding [redacted] in full. All we are asking is for her to send in a letter of cancellation, whether she would like to mail that to [redacted]

[redacted] did enroll in this policy, as we only had basic information on her vehicle, and there is no other way we would have her banking information. Also, her vehicle is a 1998 and is not yet 20 years old as she alleges.

All [redacted] needs to do is send us in a letter of cancellation and we will gladly take care of this for her.

Regards,

Customer Service

National Auto Division

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is still false, they claim to know the year of my vehicle justifying their scam, but are again wrong. My vehicle's year is 1988. And I have told them in writing through email that I want to cancel as well as on the phone and through banking acrions. They did only require a telephone agreement, no signature, no verification, nothing in writing...not even accurate or full information to create this "contract." So the steps I have taken should be enough to cease it. I do not want such a fraudulent company to have my handwriting or any other information to abuse as they already have, although with many mistakes. All that I have done is enough for them to accept my request for cancellation, and yet they continue to refuse.

Regards,

Business

Response:

Hello,

I have reviewed [redacted] additional response we would love to get this resolved for her. If she would kindly send us a letter of cancellation, we will cancel her policy and refund her. Again, she can mail it to National Auto Division, [redacted]

Regards,

Customer Service

National Auto Division

Review: Complaint by telephone/Revdex.com staff/sq - Consumer states she was contacted by telephone from this business offering a vehicle warranty on 6/10/2015. She never received any documentation and decided the same day she did not want the warranty. She contacted the business and they stated she was contractually obligated and will not cancel. Consumer states she was never advised of any terms and conditions and do not want the service. She provided the company her credit card information. Company is attempting to process a $3000 transaction that she does not want or given any documentation from business.Desired Settlement: Seeks company to cancel the service warranty and do not process any information to her credit card.

Business

Response:

Hello,We apologize for any issues caused to [redacted] I have immediately cancelled her policy and we will inform her credit card company we are not disputing the charge with [redacted] since she has already been refunded.[redacted] could indeed cancel at anytime, by sending in a letter. We also never received any returned mail from the address on file that we sent her policy book to.If you or [redacted] has any questions, please contact us at [redacted]Regards,Customer ServiceNational Auto Division