National General Insurance Company

This company refuses to call me back or respond to my emailsI purchased a plan through them and now have a question and yet they won't return my callsI've called multiple times and emailed multiple timesThey were great when I was buying a policy but when I have questions now there is no one to be found

National General service was prompt, informative and very helpful

I absolutely love this companyThe staff are very professional and treat you like familyTwo thumbs up!

Good services and knowledgable reps

Very friendly staff and great ratesNo complaints here

Excelent !

We recently contacted National General for a commercial auto insurance policyOur experience with National General has been very goodThey have knowledgeable staff and know their productsTheir rates are competitive and coverage was superior on all productsWe ended up switching two policies over to National General

I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 12, I FILED MY CLAIM ONLINE ON DECEMBER 14, SOMEONE CAME AND APPRAISED THE DAMAGE TO MY CAR 12/26/SINCE THAT DATE I HAVENT HEARD FROM ANYONEI CALLED TWICE LAST WEEK AND WAS TOLD THE OLD AGENT WAS NO LONGER THERE AND THAT A GUY THAT SITS ACROSS FROM THE REP THAT ANSWERED THE PHONE WAS NOW IN CHARGE OF MY CASE THE REP LEFT A MESSAGE TO HAVE ME CALLED BACK AND TOLD ME THEY HAD JUST RECEIVED A STATEMENT FROM THEIR INSURED ON 01/03/18...SO A WHOLE MONTH LATER AND THEY ARE JUST GETTING THE STATEMENT FROM THEIR INSURED? AS OF TODAY, DAYS LATER, I STILL HAVENT RECEIVED A CALLBACK FROM ANYONEI CALLED AGAIN TODAY AND SPOKE WITH A DIFFERENT REP AND HE FORWARDED ME BACK TO THE SAME PERSON THAT SUPPOSEDLY IS NO LONGER WITH THE COMPANYI GET THAT IT WAS THE HOLIDAYS BUT WHY IS IT TAKING ALMOST A MONTH TO GET THIS RESOLVED? DUE TO THE ACCIDENT, MY CAR NEEDS AN ALIGNMENTAM I SUPPOSED TO PAY FOR THAT OUT OF MY POCKET EVEN THOUGH I

Great all around company and customer service!

True test of insuranceI made a dumb mistake and dented my truckAdjuster at my work next dayTook truck to my choice repair facilityHigher than adjustor quoteNo problem, national general mailed the differenceGreat service, friendly people

So far so goodNo complaints so far

I have been a customer of National General for a number of years nowI have to say that my experience has been nothing but positiveMy rates for home and auto are far lower than any other quote I have receivedI am always able to immediately get in contact with live person, not just and automated system that takes minutes to finally connect you to someone with a brainFinally, in the one auto claim I have had to put in, National General made the process (everything from rental cars to payment of total loss) quick painlessI have and continue to be very satisfied this company

I was recently in a fender bender with one of their clientsI was given a very hard time to get my car fixedIt took a little over weeks for my worker *** *** to get my paperwork together, and I feel that everything was purposely delayedI feel that he purposely put off my paperworkIt shouldn't have taken two weeks to get an estimateFinally I get estimates to get my car doors fixed by sending in photos of the damageThe collision shop of my choice said that it wasn't enough enough money to sufficiently fix my carHe stated that you cannot properly estimate damages by looking at photos, and that I need completely new doors for my carThe estimates worker for National General said that they'll send out supplemental paperwork so that the collision shop would get more money to properly fix my carSo as of today my car is fixed, but the insurance company now refuses to give more moneyI don't think that it's fair that their client ran a stop sign, hit my car, and I'm going

Very unprofessional!! My insurance adjuster that was on my case did not let me know that she would no longer be working for the company, I was not notified of that from anyone until I called the company myself and found out I had a new adjuster I then talked with the new adjuster about some damage that was later found and he tried to say I was not telling the truth and that the damage was not related to the incident that happened! I am very upset and very disappointed with this customer service I do not recommend this insurance company to anyone!!

Terrible business...I have had such a horrible time dealing with this accident They repaired my vehicle but that's it I did not ask for this accident and they are treating me like they are doing me a favor by paying for repairs Your insured client rear ended me I have been out of work dealing with repairs and late the day I had the wreck, but they say "it's not our fault" They will not let you speak with the claims manager Very secretive company

After one of their clients crashed my almost new Honda Odyssey after running a red lightThe only accident my wife has had in 30years of drivingThey have been horrible, they refused us a rental and said they would call back when they determined faultThen days after the accident they finally declared it a totalThey gave me days to accept their low ball offer or start paying storage feesDespite clear and concise valuation of the vehicle as a top of the line in "perfect" shape, *** my wife doesn't even let the kids have food or drink in her ride and kept rubber floor mats down to preserve its pristine conditionThey repeatedly use skewed examples lacking the value of extended warranties found only with the Honda pre-owned certified vehicles and insist that they have the right to a "private seller" discountNow they say they have proven the value through a third party programInsurance companies are the sole client and my vehicle perfect, not "good" conditionAnd they want me to get a money back from the dealer so they dont have to compensate for the warrantiesDo they also expect me to have them swap out the wheels and tires? They are absolute thievesPLEASE relay your experiences to the state bureau of insurance so we can document this pattern of behaviorAnd contact your representatives, governor and anyone else you can to change the legalized abuse these companies are permitted

I've was very pleased that the agent took the necessary time to review and compare every aspect of my policy He took time to suggest options and in the end I was completely satisfied and understood all my coverage choices and fees

Paula and her team in Jacksonville NC office are awesome Friendly and quick

I have been dealing with a claim with NGI since JanuaryAfter thinking everything was said and done I get a call from MrsS***, claims agent in Winston Salem asking me about the at fault individuals injuries, the location of my car and whether I have paid for my repairsI told her his condition should not be affecting my claim as I have sent her the police report stating I was in no way at fault and it was the pedestrian's intention and state of beingShe said Ok and ended the callToday I receive and email for my insurance to renew and I see that my premium has drastically increasedI log onto my online account and see that my claim is still openSo, I call NGI and the rep states that the witness statement disagrees with my statementI told her that I have the witness statement and it says the exact same thing I didShe paused and said that's strange you may want to call the claims adjusterSo, I called her twice the first time was busy and the second time I got one ring and then her voicemailI am livid that they would falsify a claim for what purpose? I will be ending my policy with NGI after this is said and done

Great customer care!