Nestle Waters North America

We have been Deer Park customers over yearsWe have been rescheduled gallon delivery days this monthIt's a recurring problem, will be looking for competitorsThe customer service reps make promises the company cannot keep

To whom it may concern,I have left a voicemail for Mr [redacted] and provided my contact informationHis account has been closed, has a $balance and all equipment has been returnedAs he acknowledged, notifications regarding price increases were sent on invoices over the past several yearsWe have a day dispute policy and are always willing to negotiate pricesWhile I was not involved in the closing of this account, I have offered to waive the charges for the last invoice paidThe amount is $and is being refunded to the credit card on file with usOnce this is processed,? I will remove the card information.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I was unable to contact [redacted] but left voicemails and sent email.I have refunded disputed deliveries as documented in his account notesThe amount is $78.23.The deposit paid when account was open has been refunded in the amount of $and the account is closed with a $balance.All equipment and empty bottles have been returned.? Thank you,Jennifer J***Nestle Waters North America

Initiated new service with auto billingAfter two months of service I was auto billed about 30% more without explanation Made several attempts to reach by phone but was often greeted with recording that the company was receiving a large number calls and for me to call later The system then disconnects the call without giving an opportunity to remain on hold They are likewise difficult to reach by emailUpon sending the email, the company takes several days to respond via emailWhen they did respond, they responded that the billing was correct Through repeated phone call attempts at various times, I finally reached someone who recognized the issue and issued a credit for the overageThe following month, I was inexplicably billed for double the amount of water yet had only one delivery charge which was associated to the actual amount of water that should have been and what was delivered Essentially, I was billed for twice the water that was delivered even though the system

To whom it may concern:This customer contacted us through our website and the complaint has been resolvedAccount is closed, all equipment returned and the $previously charged is in the process of being refunded.Thank You,Jennifer J***Nestlé Waters North America

To whom it my concern,I have left several voicemails for [redacted] with no return callsI will monitor his account to help ensure his deliveries are on schedule and that delays are minimal.Thank you,Jennifer J [redacted] Nestlé Waters North America

I cancelled my account back in late June of last year and paid all final amounts owed to the company and returned all equipment I originally did not sign up with Ready Refresh by Nestle, they purchased I company I was using They proceeded to charge me again in late July for services I no longer had and for items that were returned I contacted them directly and was given the run around and told it would be taken care of and fixed This did not happen, they continued to charge my credit card, so I disputed the amount According to the credit card company they would not respond to their request to show that the charge was valid The amount was reversed so the next month they charged my card again without authorization This happened two more times, each time I disputed, they would produce anything to show the charges were valid My credit card company then advised me to permanently block Nestle I am still getting bills and now they are adding late charges in the amount of

I have been ordering bottled water for almost years When they changed their name from Poland Spring to Ready Refresh their service became bad I don't know if the name change is because of new ownership, but their on-time services are deplorable For the past four months my water delivery date has been changed without notification, thus causing me to waste a whole day waiting for a delivery that is not coming I am years old, not in the best of health, and every day that I have to sit around is not good for me

To Whom It May Concern: Our company? has mailed the customer a refund check for these items to resolve this matterWe appreciate the feedback and the opportunity to work directly with? our customer? in order to resolve this matter

[redacted] *On behalf of the K [redacted] family, I contacted Nestle Waters North America, dba [redacted] about a potential order, a marketed sale of a product(s) on promotion, and a discount applied to our next Invoice for increasing an Order This was made through the e-mail Customer Service system at [redacted] The ticket number issued # Four e-mails were sent in exchange where no customer service was provided by the Nestle Agent: (1.) No customer service was provided (2.) No products were sold (3.) No promotions on the website were processed (4.) No savings or discounts were applied (5.) No actions were taken in customer service (6.) No questions were answered in the inquiry The Agent continued by collecting personal, non-public private information already present in their database The Agent sent redundant, information-less replies that were 5th grade level, circular, unresponsive--basically just wasting everyone's time at attempting to

To whom it may concern,After voicemails,? I was able to speak with [redacted] todayHer last delivery was on time and I will be monitoring her next months of regular scheduled service to ensure they are either on time or she is notified of any? delayI have provided her with my direct contact information.Thank you,Jennifer J***Nestle Waters North America

To whom it may concern,? Customer received delivery and a one time courtesy credit of $was added to her accountFuture deliveries will be monitoredI have provided my contact information through voicemail.? Thank you,Jennifer J***Nestlé Waters North America

I am so FED up with Ready Fresh!! I have been a customer with them for almost yearsSince the beginning of the year, I have nothing but problems with my deliveriesSaid they will be here and they don't show up!!! Call and complain and they say it will be here the next dayNO SHOWMost recently in March, I received a new delivery date scheduleThey actually made the delivery in April on timeMy water was supposed to be delivered on May 7thWe still did not receive it on May 10thCalled to complain, we had no water at this time and had to go purchase water!!! Should I really have to purchase water when I should be getting mine on time? And when I am paying for it I spoke with a CS repShe had the nerve to say I should have called sooner!!! She said that the water would be delivered on 05/14/Water did not come on 05/14, 05/15, 05/I guess it's ok if they send an email each night saying it would be delivered the next day!!!! Called on 05/The woman I spoke to promised that I would get it by ThursdayAt this point I was compensated free bottlesThursday 05/and Friday 05/NO WATER!!! Got an email saying it would arrive on 05/21/Called again to cancelI was doneI am now a month and a half from when my water should have been hereI got transferred to a case worker where he told me I would still be charged for the rentalWHY!!!??? haven't been using it, no water is on itAnd that he would schedule the pick up of the cooler on the 21st, the date water was going to be delivered!!! How convenient you can pick you your water cooler, but you can't bring me my water when you say you will!!!! The best part was he said that is my original date scheduledNO SIR, my date scheduled was 05/07/18!!!! Good luck with this company if you choose to use itI have been inconvenienced enough in the past few monthsI would rather go else whereNot reliable at all anymore!!!!!

To whom it may concern:I was able to speak with [redacted] and we have agreed to close her accountI will follow up to ensure the pickup of equipment and empty bottles is completed and the full refund expected is sent by checkI have provided my contact information should there be any future concerns.Thank You,Jennifer J***Nestlé Waters North America

I have had issues with the service of my water delivery from day I went through different coolers before I was finally given a new cooler as opposed to a refurbished cooler that wouldn't leak all over my kitchen floorEvery month my water deliveries are pushed out at least by one day with no notificationNow I am in the middle of an emergency situation since hurricane Irma is coming to Florida and all of the stores are sold out of waterI called on 9/7/and confirmed that my delivery would be delivered on 9/8/and was told that I was still scheduled to receive my delivery and that if there was going to be any change I would receive a callBy around noon on 9/8/I called since I had not received the order and I was advised that my order was scheduled to be delivered on 9/11/I explained that I had not pre-purchased any water due to my already scheduled delivery and since I had called and confirmed the delivery and had not received notification that it would not

we have been waiting for company refill order for over one week and getting no response told it is driver issues

Ready Refresh by Nestle has BEEN AN ABSOLUTE NIGHTMARE they changed my invoice date and attempted to run my card on file prior to notifying me, and then withheld my delivery because of the past due balanceI should be notified in writing before they change any payment/ invoice agreement and should also be notified within reasonable time to make arrangements When I signed up for Ready Refresh, I entrusted them with my debit card information on good faith, and I would have sufficient funds to pay them for their servicesI have repeatedly asked/ requested that they remove my credit card information, since I can no longer entrust them with my debit card information They have used veiled threats that the only way they can remove my card on file is if they run my credit!! If I signed an agreement with Ready Refresh and used my debit card for purchases, why would they need to run my credit and get my social security number!!! I have never been late with payment deliberately, and the

My office has been a customer of a small business getting monthly drinking water deliveries for nearly years Nestle-Ready Refresh purchased the company recently and we decided to terminate the service I have been attempting to terminate the service, have the cooler and empty water bottles picked up, and have our deposit returned since May 21st I have spoken with different service representatives (Jessica (May 21), Doris (June), and Lisa (June)), and scheduled three separate pick appointments The company has never come to pick up the equipment, and today (June at p.m.) Lisa refused to "guarantee" that they would honor the pick up appointment that she just made with me for tomorrow This continual changing of delivery and/or delivery appointments appears to be their standard business practice, if social media posts are any indication, and reinforces our decision to terminate business with them

To whom it may concern:We have left voicemails and sent emails to this customer but have been unable to speak to dateContact information has been providedThe account is closed, all equipment returned and no balance due.? Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern, ? Leah N***, Customer Experience Representative, spoke to [redacted] regarding rescheduled deliveriesLeah discussed the rescheduled deliveries as well as offered the next delivery free of chargeUnfortunately, [redacted] has already started service with another beverage provider and wanted to close his account with ReadyRefresh by NestléLeah confirmed that we will pick up any empty bottles on June 27th Although we were unable to maintain [redacted] as a customer, he was appreciative of Leah’s follow up to his complaintThis issue has been resolved ? ? Thank you, ? Tami M [redacted] | Customer Experience Leader Nestlé Waters North America Tell us why here