Nestle Waters North America

To whom it may concern:I spoke with [redacted] at the new contact # providedI believe we addressed all concerns, pricing has been updated and a one time credit offered to help offset? past out of pocket expensesI will continue to monitor activity for this account.? Thank you,Jennifer J***Nestlé Waters North America?

To Whom it May Concern:We spoke with [redacted] I on 2/15/in regards to his complaint.? Unfortunately, after he first contacted us regarding his concerns on 7/13/16, the account was not closed properly, which resulted in further charges and eventual collection activity.? This was done in error and we apologize for the oversight.? At this time, the account has been removed from the collection agency and all charges have been waived, and the account has been fully closed.? There will be no further charges or activity, and this situation will not reflect negatively on [redacted] or his business.We apologize for any inconvenience this may have caused, and appreciate the opportunity to work with [redacted] to resolve his concerns.? Thank you,? [redacted] Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters

To whom it may concern,I have confirmed with customer that the service to pick up the dispenser has been completedThe account deposit has been refunded and I have agreed to refund the $charged for rent on equipment not in useThe account is closed with no balance.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,Service to pick up rental equipment was completed as customer contacted our customer service center and escalated the callThe account status is "closed" and a refund is in process for $as of May 29thI have provided my contact information.Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:We attempted to reach [redacted] ***l in regards to their complaint but have not been able to reach them We hope to have the opportunity to discuss this matter further and ensure resolution.This account was set up for regular deliveries, every months, when it was established in June We have serviced this account in accordance with this arrangement and deliveries were subsequently made in September 2016, December 2016, and finally, March No contact has been made by the customer at any time prior to the March delivery to make any changes to the account or the delivery frequency Additionally, we have notified the customer of upcoming deliveries by email and text several times prior to these scheduled delivery dates, without response In regards to the customer's billing concerns, we were provided with a credit card for recurring charges when the account was established and have charged the account accordingly, sending a notification of their billing statement each month to [redacted] the email address provided upon setup of the account.We are truly sorry to learn of [redacted] dissatisfaction with our service, and wish we had been made aware of any issues prior to this complaint At this time, the account has been fully closed and there will be no further charges or deliveries If there is anything further we can do to ensure the customer's satisfaction, we hope to be contacted at the phone number left on their voicemail.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

Customer Experience Specialist, [redacted] spoke with [redacted] today regarding a recent billing issue [redacted] had closed her Arrowhead water account in August but was recently billed $ [redacted] appolgized for the inconvenience and offered to credit the amount paid [redacted] refunded [redacted] ’s credit card the $ He advised [redacted] that she should see the refund back to her card in 2-business days [redacted] also adjusted of the water dispenser so that [redacted] would not be charged for it The total adjustment for the water dispenser came to $ [redacted] provided [redacted] with his direct contact information should she have any further questions

To whom it may concern:This customer was contacted by our corporate office and the issue has been resolved.Thank you,Jennifer J***Nestlé Waters North America

To Whom It May Concern:? Per the request, we emailed MrK***i on 9/21/in regards to his concerns with his account.? We apologized for any concern he had and explained we spoke with the account holder in regards to the complaint and the resolution was agreed uponWe did ensure Mr [redacted] that we would provide all of his valuable feedback and although we do not provide a senior citizen discount, we have lowered his pricing on the gallon bottles received on the account.? ? ? ? We appreciate the feedback and the opportunity to work directly with Mr***i in order to resolve this matter.? Thank you, [redacted] Digital Communications Specialist [redacted] h by Nestle/Nestle Waters North America ? [redacted] t [redacted] ? Tell us why here

We were customers with ReadyRefresh of Nestle since August of We were trusting customers that paid our bill on-time through auto-pay each month and never needed to check our bill When we initially signed up for the program, we were getting free rental on the water-cooler unit that we were using to disperse water Out of nowhere, in March of they started charging us $2/month for renting the cooler The price increased to $3/month in January of 2014, $4/month in January of 2015, and $5/month in February of In total rental charges of our "free cooler" as agreed to in our initial contract cost us $ Upon complaining to the company and trying to resolve the issue, they stated that they could only refund back two months, since that is their policy and she indicated that she was refunding us $and change They also claimed to have warned us of such increase, which was noted on the online invoice as "some products may change in price" The customer service repres

To Whom it May Concern: We spoke with Mr [redacted] on 2/4/in regards to his concerns We were able to reach an agreement and are thankful that Mr [redacted] will continue to remain a customer of [redacted] by Nestle Unfortunately, prior staffing challenges led to a decline in the service that we aim to provide and that our customers deserve, however these challenges have been resolved and we are confident that we can meet Mr***'s needs in the future.We appreciate this feedback and the opportunity to work directly with Mr [redacted] in order to address and resolve these issuesThank you, Kate [redacted] by Nestle/Nestle Waters North America

To Whom it May Concern:We attempted to reach [redacted] by phone on three occasions: 1/23/17, 1/27/17, and 1/31/17.? We are able to reach her today, 1/31/17, but she was unable to speak at this time.? She stated that she would call us back tomorrow, 2/1/17, to discuss this matter further We look forward to speaking with [redacted] and having the opportunity to resolve this issue to her satisfaction.? Thank you,? K [redacted] Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern,I spoke with [redacted] **d explained our challenges during hurrican [redacted] We had a nice conversation, MrMiller will probably order from us in the future and has been offered an additional discount should he decide to give us another chance.Thank you, [redacted] ***Nestle Waters North America

To whom it may concern,I spoke with [redacted] and feel we have come to an agreement with regard to the service issues presentedI am awaiting a chargeback but have assured her the discussed refund will take place and the equipment issues have been resolvedPricing has been reduced (previously) should [redacted] decide to continue serviceI have provided my contact information and look forward to hearing from her again.? Thank you,Jennifer J***Nestlé Waters North America

? I am making complaint due to the confusing billing issues I am experiencingMy account was overcharged for a water delivery I did not receiveOn my January 22, bill I was credited on 1/5/for the overbilling in the amount of The company then issued a refund to my credit card as a charge on my bill of that I had to payback as a chargeI am confused by this practice as it appears I never received a credit for the overbilling since I had to pay it back as a charge to my account

To whom it may concern,I spoke with [redacted] and apologized for the incorrect response that he had received priorHe has now been issued the refund agreed to in the amount of $and has my contact information via email.Thank you,Jennifer J***Nestlé Waters North America?

To whom it may concern, we spoke with [redacted] ? regarding her concernsAt this time everything has been resolved and she expressed great satisfaction with the resolution.Sincerely, [redacted] ***Customer Experience Specialist

worst company ever they definitely do not know the meaning of the word customer service and on top of it they are very rude and the water is disgusting do not order from them there are hundreds of water co much better than them

To whom it may concern:We have been unable to contact [redacted] by phone so we have emailed him a responseCredits have been issued on prior deliveries as promised and the upcoming delivery will include bottles at no chargeWe have provided direct contact information via email for any future concerns.Thank you,Jennifer J***Nestlé Waters North America

I have been a customer for over yearsWhen I lived off [redacted] , I got perfect serviceThen years ago, I moved to [redacted] and the service here is the WORST EVER!!!! And customer service gets an F- in my bookThey don't delivery when they say they willI get a robo call reminding me the day of my delivery and also an email reminderThen they don't deliver on the day they sayOn Friday, Aug17th, I was supposed to have a deliveryIt didn't happenI thought, "I'll wait and see if they delivery on Monday." Monday, no deliveryI called Monday night, and was told it will be delivered on TuesdayTuesday cameNo deliveryI called Tuesday night and told WednesdayI go a call while at work, and the girl says that the driver feels that driving down my street isn't safe because of road construction block on the opposite side that he's coming fromShe asked me to leave work and meet the driver to load the water into my car and take home myselfWhen I complained, she said a supervisor would return my callNo call! I called when I got home and was told that they will try again on FridayTwo days from todayThey've been delivering to my home for the past months with road construction ( that's block away ), and NOW it's unsafeThe garbage trucks have no problemThey are much bigger than the Ready Refresh*** drives their monster trucks every day down my street with no problemI guess Ready Refresh has beginnersThey just raised the rates on both bottled water, AND delivery, but yet they can't deliverLast month when this happened, they said that no one was home to accept the bottles, when the delivery says to delivery to the back doorThey have been doing that for years! I called a competitor, but they want to auto-draft my bank account and I no longer do thatAnd after seeing complaints on here about over-charging, I don't want to start thatI have a weight limit on what I can pick up because of heart issuesI really don't know what I will do

To Whom It May Concern: We spoke with MsKoupai on 9/12/in regards to her concerns with her concerns with her experienceWe apologized for experience and any inconvenience this may have caused and assured her that we would provide proper feedbackWe have also applied a credit to her account to use toward her next delivery We appreciate the feedback and the opportunity to work directly with MsKoupai in order to resolve this matterThank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Lauren Campezato| Digital Communications Specialist Nestlé Waters North America O [email protected] Tell us why here