Nestle Waters North America

I have been experiencing problems with the water delivery service for a few months nowTwice they advanced my delivery date so I did not get a chance to take the bottles outOn 4/at 5:pm I got a notification that the bottles would be delivered that same dayI rushed to my house, and the bottles were already thereI got stuck with bottles in my basement That same day, I called to ask them to pick up the bottles, but they said that they would not be able to do so until 5/On 5/11, I took out the bottles, but they did not show upI called again and they said they would pick up the bottles on 5/17, when my next delivery was scheduledAll bottles were brought back inside the house On 5/17, after taking all bottles out, I got a notification that they can't deliver until 5/18; and on 5/another notification that they won't deliver until 5/No water for the weekend, and all bottles inside once again On 5/21, all bottles out, and then notifications that the

To Whom it May Concern: We spoke with Mr [redacted] in regards to his pricing concerns and were able to reach a resolution that met his satisfaction There were some discrepancies regarding a coupon that he had received and the plan that he signed up for, but we were able to reach an agreement that meets his family's needs.We appreciate the opportunity to work with Mr [redacted] and address his concernsThank you, Kate O [redacted] Customer Experience Specialist Nestle Waters North America

I live in [redacted] and as many are aware we were facing a category hurricaneThis service online PROMISED my family would be delivered water by a specific dateI put my trust in this service, and my water was never deliveredThis left myself and my family facing a severe storm with absolutely no drinking waterI felt my families lives were in jeopardy due to not having the essentials to face this storm, after trusting this company's promised claims and paying for my water that was promised to be delivered during a specific time

To Whom it May Concern:We spoke with Mr [redacted] on December 21, in regards to his concerns.? We are sorry to hear of any misinformation that he may have been provided, and? agreed to honor the initial agreed upon discounted rate that he received with his first delivery for the second delivery made on July as well.? Any late fees and cancellation fees have been removed, leaving the customer with a balance of $for these two deliveries.? Mr [redacted] feels that he has made a payment for the initial delivery, though our records do not indicate this payment.? He will research this further and contact me directly with more information and/or? to make his final payment.We look forward to speaking with Mr [redacted] in order to fully resolve this issue, and appreciate the opportunity to address his concerns.Kate O [redacted] Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

We have had a seasonal account since and pay two dollars a month to keep the cooler over the winterI was notified last week that I have a balance of $and the following day got a phone call from collectionsI have made several phone calls to try to pay the $balance, and was told on two occasions that someone would call me back within hoursNo one has called me back in after I tried again to call today, the phone system said there was a high ph I was notified last week that I have a balance of $and the following day got a phone call from collectionsI have made several phone calls to try to pay the $balance, and was told on two occasions that someone would call me back within hoursNo one has called me back in after I tried again to call today, the phone system said there was a high call commune again Into call backYou can’t get a hold of anyone in this company nor do they have an email address posted to help resolve issuesNot once did anyone call m

Hi – I have been a dedicated customer for several years now I have watched as you have raised prices due to “increased fuel charges” only to see them not come down again when gas prices declined I have a family of six – and we rely on our water delivery – so I haven’t complained about the egregious price increases over the yearsI will not accept, however, the poor management of your delivery service where I am constantly left without water I’ve attached documentation of my recent delays which is only getting worse I am also now experiencing the substitution of different water for my requested brand – getting distilled instead of springThis isn’t rocket science and knowing what your customer needs a full days in advance warrants a timely, accurate delivery Not only am I cancelling my service, I will be sharing my experiences of poor customer service in my online feedback There are far too many options out there to pursue, rather than accept this level of incompetencePLEASE CANCEL MY SERVICE MY EMPTIES ARE AT THE CURB

To whom it may concern:I have been unable to speak with [redacted] but believe the issue to be resolvedThe total amount requested to be refunded is in process and I have provided my contact information to ensure the check is received.? Thank you,Jennifer J***Nestlé Waters North America?

Readyrefresh delivery is HORRIBLE...they don’t deliver when promised send constant emails changing delivery datesdays past original delivery & water still wasn’t delivered...then charged for that water that wasn’t delivered...cancelled service & asked for bottles to be picked up....weeks of waiting they left full bottles after service was cancelled!!! Now days later still waiting on them to come back for the bottles they shouldn’t have left!!!!!!!!

Delivery has been rescheduled times without a reason Telephone numbers are not picking up nor able to take messagesI have made a complaint to company via e mail and since then have been rescheduled more timesI feel they are doing this as a way to get back at me for complainingVery dissapointed in this company and there are no others that deliver Nestle waterMy hands are tied and they need serious looking at! Please respond

To whom it may concern:We spoke with [redacted] and he indicated that his issues were addressed by the local servicing branch management and that no action was necessary at this time[redacted] ***Nestle Waters North America?

Do not waste your time or moneyIt's worth going to the store and getting your own bottlesThey do not deliver as promisedThe whole point is to not have to carry those heavy bottles, especially for disabled peopleThey never deliver where there supposed to and once I cancelled my account they continued to charge meJust terrible customer service

To whom it may concern:I spoke with ***, [redacted] bookkeeper, and he stated the complaint was satisfied with a delivery received 7/at no chargeI will follow up on the next several deliveries to help ensure they are on schedule.? Thank you,Jennifer J***Nestlé Waters North America

This complaint is for the Ready refresh portion of Nestle Waters I have horrible water at my house which is not fit for drinking I signed up for the water delivery service to solve this issue as well as to use for formula for my baby The water delivery seldom comes as scheduled The delivery dates changes all the time, forcing me to go to months without a water delivery This also requires me to make a trip to the grocery store in order to exchange and purchase the extremely heavy gal water bottles which are supposed to be delivered to my front door This past Thursday, I checked and confirmed my delivery which was scheduled for today, April As of this morning, the delivery has been rescheduled to the end of the week.....but Im sure by end of the week it will have been rescheduled for the following week This ocurrs with every delivery I have been dealing with this for over year and at this point I am beyond frustrated They do not perform the service that the

They would never deliver to the right place out of timesI was promised a refund for recycling bottles and was never refunded the moneyThis business is a complete waste of money and time

I order five gallon bottles of Poland Springs water every monthOnly one {1} bottle is deliveredI am billed by auto payment from my bank account $I then have to try and correct this every monthTheir customer service number is automatedTheir website is vague I am cancelling the service and would like a refund for the six bottles I don't get , but get charged for

The company won't let me cancel my serviceThe website says that cancellations have to be over the phoneThen the customer service line says "we are too busy, you'll have to call at another time" and hangs upThere is no way for me to cancel my service and I've been trying to cancel for weeks

Customer Experience Specialist, [redacted] has attempted to contact *** [redacted] unsuccessfully three times leaving a voicemail each attempt He left a voicemail on March 11th, March 12th, and March 16th [redacted] also emailed [redacted] directly at the email address provided in her original claim [redacted] has provided his direct contact information on each voicemail and email should [redacted] want to discuss her billing concerns

To Whom it May Concern, Thank you for bringing this complaint to our attention We are sorry to hear about [redacted] experience with our company Our records indicate that these deliveries were requested and received, and we regret to learn that this was not the case.We attempted to reach the customer by phone three times in regards to these concerns; on 12/19/16, 12/20/16, and 12/22/ When we were unable to reach the customer, we emailed the included email address We have not received a responseIn an effort to resolve this matter, we have removed the remaining account balance If there is anything further that we are able to do to ensur [redacted] **tisfaction with our company, we hope to speak with them to resolve any outstanding issues Thank you for bringing this matter to our attention, and for the opportunity to resolve these concerns [redacted] a)

To whom it may concern,I spoke with [redacted] and we have agreed to waive the remaining balance to settle his account at $The account will remain closed, all equipment has been returned and there are no pending chargesAppropriate feedback will be provided to ensure all issues presented in this complaint will be addressed.Thank you,Jennifer J [redacted] Nestlé Waters North America

My water delivery has been rescheduled timesThe issue is when the water delivery does not show up, I have to go out to the store and buy extra bottled waterThe dates of rescheduled deliveries are; November 15, 2017, December 5, 2017, January 19, 2018, January 20, 2018, March 21, 2018, and April 6,