Nestle Waters North America

We will be emailing [redacted] Directly with the following: Dear [redacted] I am attempting to contact you on behalf of [redacted] in regards to your recent Revdex.com claim after leaving several messages in early February I’d love to have the opportunity to speak with you directly in order to address your concerns and ensure your satisfaction with our company What would be a convenient time to reach you by phone to discuss this matter? Thank you, [redacted] Waters North America Customer Experience Specialist

Revdex.com: Thank you, Jennifer, for your assistanceI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Sincerely, [redacted]

To Whom It May Concern: "Segoe UI We spoke with [redacted] on 6/22/in regards to her concerns with receiving her $deposit back from her local grocery store We discussed the store policies regarding the depositsWe apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department As a goodwill gesture, we will mail her a coupon for a free case to show our appreciation At this time, [redacted] ’ is satisfied with this resolution and will continue to purchase [redacted] cases from her local retailer We appreciate the feedback and the opportunity to work directly with [redacted] ’ in order to resolve this matter Thank you, Lauren C [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Thanks, Lauren C [redacted] | Digital Communications Specialist Nestlé Waters North America O 508-977- [email protected]

To Whom it May Concern: We spoke with Ms [redacted] on July 22, in regards to her complaint We apologized for the ongoing incoveniences caused by repeated delayed deliveries and assured her that her concerns would be reviewed and addressed Since her experience with our company has been less than satisfactory, we have waived the outstanding balance on her account as well as refunded the two payments that she has made to us, totaling $ Ms [redacted] indicated that she was satisfied with this resolution and hopes to resume service in the future.We truly appreciate the opportunity to review, address, and respond to these concerns We apologize for the inconveniences that we have caused and are thankful for the chance to earn Ms [redacted] business in the futureThank you, [redacted] Nestle Waters North America

Customer Experience Specialist, [redacted] spoke with Ms [redacted] regarding her recent billing issue Ms [redacted] stated that she never received confirmation from the outside collections agency that her account had been settled She states a letter was to have been sent to her for her records, but never received it Ms [redacted] also stated that she never received and email that was promised to her with a confirmation that her payment had been made [redacted] apologized for the inconvenience and offered to assist her Ms [redacted] stated that shortly after filing her claim with the Revdex.com, she received both the letter and the email that she requested She thanked us for the follow up and said that the issue had been resolved [redacted] provided Ms [redacted] with his direct contact information should she have any further questions

To whom it may concern,I spoke with [redacted] and have agreed to monitor her account to help ensure deliveries are on time, beginning with the 4/(delayed) delivery [redacted] was unable to stay on the call for long, but thanked me for the interest in resolving her concerns.? Thank you,Jennifer J***Nestlé Waters North America

Deer park has horrible business policies and practices who in the world needs to give their social security for water ? I have gone with Fiji who is better for me anyway I'm outraged that they where not willing to take a mail payment vs a credit card I would prefer to see my bill before paying and who lets them get away with this ? This is outrageous

I AGREE WITH ALL OF THESE COMPLAINTS THE SAME HAS HAPPENED TO ME,IS THIS HOW YOU TAKE CARE OF CUSTOMERS NEEDSALL OF YOU GUYS NEED CUSTOMER SERVICE BECUASE IF THIS WERE YOUR FAMILY ALL OF YOU WOULD FEEL HOW ALL OF US ARE FEELINGYOU GUYS SHOULD BE ASHAMED FOR ALL THESE BAD REVIEWS YOU HAVE RECEIVEDIF ANY ONE ASK ME ABOUT THIS COMPANY IT WONT BE A VERY POSITIVE ONEIF YOU ALL ARE IN IT FOT THE MONEY AND JUST TO GET A CHECK EVERYDAY, YOU ARE JUST AS BAD AS THE PEOPLE OR PERSONS WHO HIRED YOUTHIS COMPANY IS FULL OF........PEACE OUT

To whom it may concern,I have been unable to reach this customer and left voicemailsI have brought his account balance to $and will schedule a pickup for the removal of the full bottles as soon as he replies to meThe original agreement was to return the bottles first, then credit would be issuedThe account remains closed at this time.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern:We spoke with [redacted] and explained the operational challenges contributing to the service delaysBoth accounts have been updated as requested? and the 7/delivery of bottles was at no charge.? Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I was unable to speak with [redacted] but have provided my contact information by voicemailI have reviewed the account and it appears as though the issues presented have been addressed through our Customer Service Center and Management TeamA refund is in process as of April 17th and I hope to hear from [redacted] if there are any additional concerns.Thank you,Jennifer J***Nestlé Waters North America

We canceled our service with this Company 6/1/and paid all monies that were owed to them They took the equipment back and poured out bottles of water on our front lawn They keep calling and emailing me for money owed to them which we do not oweI asked to speak with a Supervisor and show them our timely payment history thru my bank records and they said that we still owed them for a service that was never received

I have enrolled for weekly water delivery service for this business enterpriseI received water on 5th April and supposed to get water on 12th April which I did not for some system problem according to a customer service representative whom I spoke to on 12th April since I didn’t get the deliveryAfter talking to the customer service representative I was promised to get the water delivery on the next day which is 13th April (friday)Now again I did not receive the delivery, upon calling the customer service the representative said she doesn't know why the delivery did not happen and can't help me till Monday - 16th aprilUpon speaking to the manager she said the same thing and mentioned that water delivery is a luxury product and sometimes they delays upto monthsI asked her to help me out as I have a medical condition( [redacted] ) where I can not go out and get water by myself and for me water is a necessityI mentioned that this is a mistake from their end by not deli

for the past months I am expected to receive delivery twice a month and every time I am about to receive water delivery it is delayed or not delivered on timei have been in touch with the company and they are not able to resolve the issue on the other hand I am still being chargedthe deliveries are always delayed not on time or are reschedulednow I have to go out of my way and buy water where I should be getting water delivered

To Whom It May Concern: Our company has made multiple attempts to contact the customer via telephone, but we have not received a response backWe are issuing a refund for the credit balance that the customer has on file, which is $We will be refunding this amount to the customer's credit card in the next three business days We appreciate the feedback that was provided to us so that we can use this to make improvementsThank you

To whom it may concern,I have spoken with [redacted] and we are waiting for a bank chargebackWhen that has been resolved, we will issue the refund of $20.00.Thank you,Jennifer J***Nestlé Waters North America

Customer Experience Specialist, [redacted] , spoke with [redacted] regarding the status of her account [redacted] stated that over the last month her delivery instructions had not been followed and the product had been stolen [redacted] states that she had been charged for multiple orders that she did not receive [redacted] confirmed the delivery instructions and apologized for the inconvenience To resolve the issue, [redacted] offered to adjust $to which [redacted] accepted [redacted] has provided [redacted] with his direct contact information should she have any further questions

In January I was informed by a Nestle supervisor in billing that my bill was $of which $ in late fees from -- Oct& Nov I paid $of this bill on Jan 11, I was told no late fee would be accessed on my account and that I could pay the remaining balance of $in Feband no charges would occur on my bill I paid the remaining balance in Febcausing a zero balance However, in January I was incorrectly charged a $balance on my account and was accessed late charges in Jan, Feb, March, and April of for this past due amount of $-- this $was not told to me be rather continued to accrue (4) consecutive late charges of $a total of $ I am asking that a billing adjustment review of this business and their fee charges be reviewed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern,I spoke with [redacted] and will be monitoring her account for the next several months to ensure her deliveries are on schedule, or that she receives notifications if there are unforeseen delaysI have also extended discounted water pricing through April 2019.Thank you,Jennifer J***Nestlé Waters North America