Nestle Waters North America

To Whom it May Concern:We attempted to reach Ms [redacted] by phone on three occasions in regards to her complaint -? 9/14/15, 9/21/15, and 9/24/- leaving messages each time.? At this time, we have not heard back from her in regards to this matter.? Ms [redacted] did contact our Customer Service Center on 9/15/to close her account, and her bottles and cooler were picked up on 9/19/15.? We are sorry to lose Ms [redacted] as a customer and hope to have the opportunity to speak with her in order to ensure that her concerns have been fully resolved to her satisfaction.? Should she decide to respond to us in regards to this complaint, she can contact Customer Experience Specialist Kate O [redacted] directly at [redacted] .? Thank you,? Kate O [redacted] Customer Experience SpecialistNestle Waters North America

To whom it may concern,I spoke with [redacted] and agreed to refund the $that was recharged to her account, as a goodwill gestureWe had a nice conversation to clear up the discrepancies with her account, confirmed what is needed going forward and? I provided her with my contact information via email should there be any future concerns.Thank You,Jennifer J***Nestle Waters North America

On my first order, I asked the delivery person if they offered some sort of stand to keep the bottles onHe said yes, that he'd bring me one the next day with the rest of my order because the order wasn't completeTo my shock, my next bill was almost $because the stand was actually not something they provide, but that they sell for $39.99! At no time did the driver let me know that there would be a charge! I called and complained, to which the rep initially game me attitude about, then she scheduled a pick up so that I could be refundedThe weekend before the pick up I received separate texts, one saying my delivery was 11/20, then another saying it was 11/Not sure why in the world I was sent different datesOn 11/the driver showed up saying he was there to pick up the rack, but did not bring any waterI was not home, so he spoke to my roommate, who didn't know what was going onHe told my roommate that he could pick up the rack on Monday, because Wednesday was a s

To whom it may concern,The customer called back and spoke with my colleague and the issue has been resolved.Regards,Jennifer J***Nestle Waters North America

I rented a water dispenser when I opened a new account I submitted a ticket to return and have it picked up Water dispenser was picked up in August, I noticed rent charges in my account in following months and I contacted the customer service I was advised that ticket was closed as "noone was available at the time of pickup" and asked to provide a proof of return Spoke with the driver, he said he closed the ticket as he was unable to pickup at the requested date, but he picked up a few days after, and he was going to let the office know I gave it a few more months, but this company kept charging my accountI tried customer service and spoke with the driver more times, but nothing changed I spoke with the customer service again this evening, and I was basically told that dispute period was only days, there is nothing they can do, and I have to purchase the dispenser because the driver did not update the ticket as pickedIt is not my problem if the compa

To whom it may concern:I have been unable to speak with [redacted] as we keep missing each otherI have provided my contact information and will continue to monitor this account to help ensure deliveries are on timeI have also issued a one time $credit in addition to the free bottle on the 6/delivery.Thank you,Jennifer J***Nestlé Waters North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very satisfactory to meThank you so much for speaking with me Sincerely, [redacted] ***

Ive called and emailed multiple times to cancel subscription and for ready fresh to come pick up the empty bottles yet the never show up and still trying to collect from meThey need to improve communications internally and with their drivers, its disappointingPlease pick up your bottles and do contact me anymoreI called to day hope this will be the end of this dilema [redacted] ###-###-####

Dear Revdex.com, I just received a message that my complaint is closed without comment from me.? I did get the notification from Revdex.com about the response from the company, but I could only view the response, not provide any commentsI thought that the message was for viewing purposes only, and didn't know how to counter with anything I did get a call from the company and was satisfied with their response.? If my complaint can be modified to reflect that the company did address my concerns to my satisfaction, that would be greatly appreciated.? I had no idea what I was supposed to do with the notification that I initially received, other than to view it Regards, ***

To Whom It May Concern: We spoke with [redacted] on 11/15/in regards to her concerns with her experience We assured [redacted] that proper feedback would be provided and we appreciate the opportunity to continue to earn her business We agreed upon a bottle replacement and two courtesy cases of her favorite tea We appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter Thank you, [redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America [redacted] | Digital Communications Specialist Nestlé Waters North America O 508-977- [redacted] Tell us why here

To Whom It May Concern, We spoke with [redacted] regarding the recent charge to her [redacted] accountWe discussed an error within the payment system and that we have not received a payment since September To resolve this matter we have waived the balance for services rendered between September and August We have also scheduled to make a water delivery on Monday September 28th This issue has been resolved and Ms [redacted] has my direct contact information should she have any concerns Thank you, Tami M [redacted]

Complaint: [redacted] I am rejecting this response because:I have spoken to someone,over a week ago I was told a check for refund would be issued,have received nothing but phone calls that are from a customer service centerPlease keep open until resolvedAnother phone call today, message again said check is in the mail! Sincerely, [redacted] ***

I am not sure what has happened to [redacted] now that Nestle seems to have a monopoly on water delivery I have now been trapped in my house for two full days waiting for a delivery that continually seems to be delayed Oftentimes when I call, the customer service line reports that due to high call volume, no calls can be taken! This is NO way to run a business Cable companies, notorious for this kind of service, have not been as problematic for me

To Whom It May Concern: We spoke with [redacted] *n 11/14/in regards to his quality concerns with the taste of his cased product [redacted] will send in unopened bottles for testing We will provide him with written follto the plant’s investigation He accepted a check for $and is satisfied with the resolution We appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter Thank you, [redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America [redacted] Tell us why here

To Whom it May Concern:We attempted to reach [redacted] ***l in regards to their complaint but have not been able to reach them.? We hope to have the opportunity to discuss this matter further and ensure resolution.This account was set up for regular deliveries, every months, when it was established in June 2016.? We have serviced this account in accordance with this arrangement and deliveries were subsequently made in September 2016, December 2016, and finally, March 2017.? No contact has been made by the customer at any time prior to the ? March delivery to make any changes to the account or the delivery frequency.? Additionally, we have notified the customer of upcoming deliveries by email and text several times prior to these scheduled delivery dates, without response.? In regards to the customer's billing concerns, we were provided with a credit card for recurring charges when the account was established and have charged the account accordingly, sending a notification of their billing? statement each month to [redacted] the email address provided upon setup of the account.We are truly sorry to learn of [redacted] dissatisfaction with our service, and wish we had been made aware of any issues prior to this complaint.? At this time, the account has been fully closed and there will be no further charges or deliveries.? If there is anything further we can do to ensure the customer's satisfaction, we hope to be contacted at the phone number left on their voicemail.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America?

To Whom It May Concern: We spoke with [redacted] on 8/10/in regards to her concerns with our bottle chargeback processWe apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department As a goodwill gesture, we have waived the deposits At this time, Ms [redacted] s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms [redacted] in order to resolve this matterThank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America [redacted] t Nestlé Waters North America [redacted]

To whom it may concern,I have been unable to reach this customer at the phone number providedI have left voicemail with my return contact # 3/29/and subsequent attempts have failed due to "mailbox is full" message (4/and again 4/10)The customer has escalated through our customer service center and it appears the issue has been addressed.Thank you,Jennifer J***Nestlé Waters North America?

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me Although, I find it strange that? NOW this company was eager to contact me via phone and leave voicemail messages to resolve? THIS complaint.? This could have all been avoided if the company had did what they were suppose to by notifying customers in writing, phone call or attach a leaflet to the water bottles when delivered that the account is past due.? Why continue services if the account is delinquent?? I suggest they look into ways of improving the overall customer service and collection operations.? ? Sincerely, Bernice Stricklen

To Whom It May Concern, We spoke with Mr [redacted] again on 5/11/in regards to his concern with the delivery made on 5/2/We discussed that the delivery was requested through his online profileWe did agree to waive this delivery and discussed that deliveries will continue to be made only upon request and charges accordingly We appreciate the feedback and the opportunity to work directly with Mr [redacted] in order to resolve this matter Thank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Tell us why here

Dear Revdex.com Rep, I would like to file a complaint about Deer Park Water Direct/Nestle Waters home delivery service I have been a customer since 2011, and the company had been reliable in the past However, this year, the company has become completely unreliable Every water delivery this year has been late, but the month of June was completely unacceptable Water was originally scheduled to be delivered on June 13th, For several days, I received automatic e-mail alerts indicating there would be a delay in delivery Even after phone calls, no water was received in June How I tried to resolve the issue: From June 14th - June 27th, I called the company times Each time, the representatives made vague statements about "operational issues" with no specific contact about why my delivery was not made Each time, customer service representatives were polite and reassured me that a delivery was on the way However, after wasting a lot of time on phone calls, I neve