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Nestle Waters North America

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Nestle Waters North America Reviews (330)

To Whom it May Concern: We spoke with Mr [redacted] on December 21, in regards to his concerns We are sorry to hear of any misinformation that he may have been provided, and agreed to honor the initial agreed upon discounted rate that he received with his first delivery for the second delivery made on July as well Any late fees and cancellation fees have been removed, leaving the customer with a balance of $for these two deliveries Mr [redacted] feels that he has made a payment for the initial delivery, though our records do not indicate this payment He will research this further and contact me directly with more information and/or to make his final payment.We look forward to speaking with Mr [redacted] in order to fully resolve this issue, and appreciate the opportunity to address his concernsKate O [redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America

Nestle Ready Refresh recently purchased the water delivery company I had been dealing with for over yearsLast Saturday they called to postpone the delivery scheduled for Monday and left a message saying they would deliver today (Tuesday)This morning at 9:a.ma recorded message postponed today's delivery promising it would take place tomorrowIf I call, I speak to someone in a call center in another part of the country and always get a different story but the bottom line is they blame the "regional office" for the problemNestle Refresh bought Roaring Springs Water in May, It is amazing what they have been able to do in ruining Roaring Springs over a matter of several monthsAfter more than years of home water delivery, I'm cancelling my accountThis is an incredibly unreliable outfit

Customer Experience Specialist, [redacted] spoke with Ms [redacted] today regarding a discrepancy on her invoice Ms [redacted] was upset that her cases of the ounce fluoridated water bottles were not charged at the agreed upon pricing [redacted] apologized for the inconvenience and offered to assist her [redacted] placed a credit on Ms [redacted] account for $so that she could pay the corrected amount Ms [redacted] stated that her payment has been mailed to [redacted] Per their discussion, [redacted] agreed to discount the cases of half pint bottles so that Ms [redacted] could continue service [redacted] provided Ms [redacted] with his contact information should she have any further questions

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

ReadyRefresh delivery and customer service is abysmal They have cancelled our scheduled deliveries on numerous occasions, and when I call them to ask for an explanation they cannot give me a concrete answer about what is going on This is unacceptable, and today I cancelled my service with ReadyFresh because again they cancelled my scheduled deliveryNow I have to hope that ReadyRefresh will honor my scheduled order to pick up my empty bottles and water dispenser, will close my account for good, will not continue to bill me, and will refund my downpayment for the returned water bottles

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern: We spoke with [redacted] on 8/10/in regards to her concerns with our bottle chargeback process.? We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department.? As a goodwill gesture, we have waived the deposits.? At this time, Ms [redacted] s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms [redacted] in order to resolve this matterThank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America ? [redacted] t Nestlé Waters North America [redacted] ?

To Whom it May Concern:We attempted to reach Mr [redacted] in regards to his concerns but unfortunately have not had the opportunity to speak with him The billing confusion appears to stem from [redacted] original complaint, which we received in January At that time, we credited his ReadyRefresh account for a disputed delivery in the amount of $36.89, and this credit was applied to his credit card ending in 4477, as per his request The positive charge for $that [redacted] sees on his invoice was needed to offset the initial credit when it was put back on his credit card If the credit was to remain on his ReadyRefresh account, the positive adjustment would not be needed.If there is any other confusion or any further concerns, we hope to have the opportunity to speak with [redacted] directly in order to ensure his satisfaction.Thank you,Kate O'BerryReadyRefresh by Nestle

They are very unreliable when delivering water to your home They will give you a day of delivery and cancel the day of with another day Every month is the same problem

I emailed to cxl my water delivery services, 0n 4/15/18, they sent an email stating to call to cxl, so I called the lady on the phonetold me they would come pick up the cooler and extra water bottles on 4/ and they they would "credit my account for $20" for the cooler return this was on 4/16/18, they set a time to come pick up the cooler, they came outside the house and took water but never picked up the cooler, my mom was waiting all day, again I emailed stating they never picked up the cooler they email responded and said they would contact me they did not, I called two times and could not reach customer service it said they were to busy and to go online or call back it hung up on me, I sent another email saying they should contact me immediately they did not, then after two weeks they charged my bank account $(should be $because they owed me $for the cooler return but they never picked it up as promised ) but they never picked up the cooler so charged me $even though n

Initial Business Response / [redacted] (1000, 9, 2016/10/31) */ This is a response in regards to our procedures of our anti-theft security system being activated at point of exit Our theft system detected a security device that had not been deactivated Whenever this happens customers are asked to please come back into the store so we can figure out what is setting off our alarm We then use a wand to go over areas an which are thought to contain a sensorUnfortunately this is a procedure that is put into effect to protect our vendors who suffer large amounts of loss due to shoplifting In the case at hand there was a sensor that was found that had not been deactivated from another businessOur goal is to always handle these situations as quickly and discreetly as possible which takes the cooperation of our customers We are sorry that you feel you were unjustly treated but we perform the same procedure without complaint with customers who understand a business cannot survive if anti-theft systems are not put into place Obviously, our system worked when we caught the uncleared sensor from another store It is our recommendation that you try to be sure all items are cleared at the register when you are paying for your merchandise at all businessesWe will not be refunding money for your purchase because you received your items

I closed my account a little over a month ago, and ready refresh (Nestle) came and picked up my empty bottles and the water cooler, and I Was promised a $check to refund the original deposit I gave them when I opened the account I then got a delivery this past Saturday, when the account was supposed to be closed (and I did not get any new water cooler etc.) I already blocked them from charging my [redacted] by doing a Merchant Block (which I do not understand why they still have my cc on file with them after my account was supposed to be closed) I have also ready online about this happening to other consumers, so this should most likely be looked into by the Revdex.com too

I usually get two deliveries a month of three cases of waterMy delivery was supposed to come on June and it didn’t then on June and it didn’t then on June and they send me a text or an email I should say saying that the delivery will not be here until the fifth if it comes at allI’ve tried calling them but no one ever answers the phoneAlso I’ve had to actually go out and buy cases of water which isn’t really a big deal but That is what I am paying them forI don’t know if I will receive my cases of water but at this point I believe I want to cancel my account with them because they’re unreliableI would like to be compensated in some way for having to shell out more money for cases of water in the supermarket that I’ve paid for with this company and I’ve never received

To Whom it May Concern:We were able to speak with MsJames on 4/27/in regards to her concerns.? For new customers, we require either recurring credit charges for at least the first six months of service, or credit approval for monthly billing.? This account was initially established with recurring credit charges, and we are sorry for any confusion or problems she may have experienced with her account[redacted] ***s let us know that her issues were addressed in a previous conversation with one of our Customer Service Representatives, and are resolved to her satisfaction at this time.? Her account is now set up for monthly invoicing, rather than recurring credit card charges, which better meets her needs.? She has my direct contact information in the event of any future concerns.Thank you for bringing this matter to our attention and the opportunity to speak directly with [redacted] in order to address her concerns.Kate O'BerryReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern,I spoke with [redacted] regarding her accountWe have agreed to pickup the equipment on Tuesday 5/and I will follow up with her regarding a refund of $due once the service is completedThe account will be closed with no balance.? Thank You,Jennifer J***Nestlé Waters North America?

To Whom it May Concern:Thank you for bringing this matter to our attention and for the opportunity to work directly with [redacted] ? in order to resolve her concerns.? As a business, we have a late fee policy in place that applies to all customers in order to ensure timely payment.? However, we understand that our customers may experience unforeseen circumstances, and we do our best to accommodate their needs.? [redacted] ? has been a customer for many years with an excellent payment history, and as a courtesy we have agreed to waive several late fees.? We have also discussed a payment plan, and [redacted] expressed her desire to continue service in the future once this matter is resolved, which we were very happy to learn.This matter is resolved at this time, and [redacted] has our direct contact information in the event of any further concerns.? Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern,I have attempted several calls to the Daytime Phone provided and left voicemails with my contact informationI hope to hear from [redacted] but will proactively monitor her account to help ensure her deliveries are received on timeThank you,Jennifer J***Nestlé Waters North America? ?

Revdex.com: Thank you, Jennifer, for your assistanceI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This company does not follow through on its contract. I set up for deliveries the 3rd of each month. EVERY month the delivery is rescheduled countless times. If they deliver late one month, they automatically change your entire schedule to that date, pushing your deliveries further back consistently. This month alone I have been rescheduled 5 times. They don’t notify until the night before ypunare expecting your delivery. This has been going on for months. I have called many times to talk to customer service and I am constantly told they hired more drivers and it won’t haplen anymore but it constantly does. They lead me to believe this was a local issue with a delivery route, but when I looked on social media they are doing this to all their customers nationwide. Please look into this company’s business practices.

To Whom It May Concern: Per the request, we emailed MrK***i on 9/21/in regards to his concerns with his accountWe apologized for any concern he had and explained we spoke with the account holder in regards to the complaint and the resolution was agreed uponWe did ensure Mr [redacted] that we would provide all of his valuable feedback and although we do not provide a senior citizen discount, we have lowered his pricing on the gallon bottles received on the account We appreciate the feedback and the opportunity to work directly with Mr***i in order to resolve this matter Thank you, [redacted] Digital Communications Specialist [redacted] h by Nestle/Nestle Waters North America [redacted] t [redacted] Tell us why here

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Address: 15410 White Columns Dr, Alpharetta, Georgia, United States, 30004-8231

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