Nestle Waters North America

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me Although, I find it strange that? NOW this company was eager to contact me via phone and leave voicemail messages to resolve? THIS complaint.? This could have all been avoided if the company had did what they were suppose to by notifying customers in writing, phone call or attach a leaflet to the water bottles when delivered that the account is past due.? Why continue services if the account is delinquent?? I suggest they look into ways of improving the overall customer service and collection operations.? ? Sincerely, Bernice Stricklen

To Whom It May Concern, We spoke with Mr [redacted] again on 5/11/in regards to his concern with the delivery made on 5/2/We discussed that the delivery was requested through his online profileWe did agree to waive this delivery and discussed that deliveries will continue to be made only upon request and charges accordingly We appreciate the feedback and the opportunity to work directly with Mr [redacted] in order to resolve this matter Thank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Tell us why here

To whom it may concern,I have made multiple attempts to contact [redacted] to the phone # provided and have provided my contact informationI am unable to provide a refund as this customer indicated the report of a dispute to [redacted] and the potential for chargebacks that would duplicate the refundI will continue to monitor the accountIf a chargeback is received-I will act accordingly.I hope to have the opportunity to speak with [redacted] ***.Thank You,Jennifer J***Nestle Waters North America

Dear Revdex.com Rep, I would like to file a complaint about Deer Park Water Direct/Nestle Waters home delivery service I have been a customer since 2011, and the company had been reliable in the past However, this year, the company has become completely unreliable Every water delivery this year has been late, but the month of June was completely unacceptable Water was originally scheduled to be delivered on June 13th, For several days, I received automatic e-mail alerts indicating there would be a delay in delivery Even after phone calls, no water was received in June How I tried to resolve the issue: From June 14th - June 27th, I called the company times Each time, the representatives made vague statements about "operational issues" with no specific contact about why my delivery was not made Each time, customer service representatives were polite and reassured me that a delivery was on the way However, after wasting a lot of time on phone calls, I neve

To Whom It May Concern: We spoke with [redacted] on 8/10/in regards to her concerns with our bottle chargeback processWe apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department As a goodwill gesture, we have waived the deposits At this time, Ms [redacted] s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms [redacted] in order to resolve this matterThank you, [redacted] Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America [redacted] t Nestlé Waters North America [redacted]

To Whom it May Concern, Leah N***, Customer Experience Representative, spoke with [redacted] regarding rescheduled deliveriesLeah discussed the rescheduled deliveries as well as confirmed that the delivery completed on June 29th was free of charge [redacted] has Leah’s direct contact information should he have any additional questions or concerns Thank you, Tami M [redacted] | Customer Experience Leader Nestlé Waters North America Tell us why here

To whom it may concern,I was able to get delivery completed today for [redacted] and spoke with himI will be monitoring his account for the next several months to help ensure service remains on scheduleI have emailed my contact information for direct contact in the future.? Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I spoke with [redacted] and we have resolved the equipment rental issueA refund check will be sent for the agreed to amount of $150.11.The account(s) will remain closed with no balance due and no pending charges.? Thank you,Jennifer J***Nestlé Waters North America

We was shocked to receive collection letter from Ready Refresh by Nestle company( [redacted] ) dated 1/9/We have no contract or any services from Ready Refresh by NestleWe receive no statement nor receive any servicesWe have no idea how long this thing was going on and never receive nothing from this companyThis company is Fraud and making accusation and today this company e-mailed me billing statementsWe would like you to investigate this company thoroughly and let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me Sincerely, [redacted] *

To Whom It May Concern,? Elyse B [redacted] , a Customer Experience Specialist spoke with [redacted] on October 12th, regarding her delivery concerns.? In order to resolve the delivery issues she has experienced, Elyse has agreed to personally follow up on the account before deliveries to review delivery instructions with the branch and request the account is prioritized for delivery on the? dates scheduled.? Due to unforseen circumstances, it is possible the delivery may not always arrive as scheduled.? Elyse will do everything she can to avoid this from happening by proactively communicating with the local service branch to adhere to the schedule as well as possible.? Thank you,? Jessica S [redacted] Customer Service SpecialistReadyRefresh by Nestle

To Whom it May Concern: We spoke with Ms [redacted] on 1/15/in regards to her concerns with our credit approval process We require recurring credit card payments for the first six months of a customer's service with our company, and a declined charge (for any reason, including the cancellation and reissue of a card) results in suspension of service and website use, and a mailed letter explaining the situation We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department As a goodwill gesture, we will also deliver complimentary product with her next delivery to show our appreciation At this time, Ms***'s account has been reinstated and is in perfect standing.We appreciate the feedback and the opportunity to work directly with Ms [redacted] in order to resolve this matterThank you, [redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America

This is regarding water delivery service I was due to receive a delivery on 7/6/ I received a text message at 8:59pm the night before that it had been rescheduled for 7/9/ I called to advise I could not be available for a delivery on that dateThe delivery was rescheduled for 7/13/ On the afternoon of 7/12/I received another text message advising my delivery had been rescheduled again for 7/16/ I called immediately to cancel my service I scheduled for their equipment (hot/cold water dispenser) and five empty 5-gallon water jugs to be picked up on 7/18/ Due to the cost of the equipment, someone needed to be home for the person coming to pick it up I took vacation hours from work to be available Around 8:45am on 7/18/18, I called to see if I could get an estimated time of pickup Go to find out, my pickup had been rescheduled for 7/19/without any notificationI called once again I took off work to be home for the pickup I have now been storing

To whom it may concern,I have spoken with [redacted] and addressed her concernsI have provided my contact information and will work with local management to ensure the delivery instructions are followed going forward, and, I? have waived the bottle deposit charges so they will no longer effect billing.Thank you,Jennifer J***Nestle Waters North America

To whom it may concern,The daytime phone # provided just rings and there is no voicemail optionI have notified the agency to remove this account from collectionsThe disputed charges were previously adjusted for this customerThe account will remain closed with a zero balance.Thank you,Jennifer J***Nestlé Waters North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and confirm that I have received the refund.? Sincerely, [redacted] ***

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work directly with [redacted] in order to resolve her concerns.We attempted to reach [redacted] in regards to her concerns but have not yet had the chance to speak with her.? After reviewing the billing history of the account, we found that there was one outstanding invoice in the amount of $for which we did not receive payment.? This invoice is what generated further late fee charges and eventually resulted in the account being written off to a third party collections agency.After waiving all fees, [redacted] ***n is left with a balance of $11.91, which we will remove as a courtesy to resolve this matter.? The balance has been removed from the collection agency, and there will be no further activity.If there are any further questions or concerns, we hope [redacted] will call us directly at the phone number provided in our voicemail.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

I contacted Nestle in September to cancel my water delivery service All of the equipment/bottles were picked up by the driver that same month In November I was issued a check ($8.12) for a credit balance on my account Since then, I continue to receive a monthly invoice emailed to me I have reached out to the company multiple times and asked that my account be completely closed so that I do not continue to receive emailed invoices for services and products I am no longer receiving Yesterday, I received yet another invoice from the company This has to stop

We subscribed to Nestle water Delivery ServiceThey have not delivered our water according to the date on our contract everWe were promised water delivery on a certain date and they've continuously failed to abide by their contractThis last incident- we NEVER did get our delivery and yet they keep charging our credit cardThey said they would remove the charges and they failed to do soI've contacted customer service times about this issue