Nestle Waters North America

To Whom it May Concern, Leah N***, Customer Experience Representative, spoke with [redacted] regarding rescheduled deliveriesLeah discussed the rescheduled deliveries as well as confirmed that the delivery completed on June 29th was free of charge [redacted] has Leah’s direct contact information should he have any additional questions or concerns Thank you, Tami M [redacted] | Customer Experience Leader Nestlé Waters North America Tell us why here

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me? I would like to add the outstanding invoice they are referring to was a duplicate charge two weeks after the previous one? I did NOT receive any water, at that time? This was the reason for my initial compliant? Sincerely, [redacted] ***

To whom it may concern,I have made multiple attempts to contact [redacted] to the phone # provided and have provided my contact informationI am unable to provide a refund as this customer indicated the report of a dispute to [redacted] and the potential for chargebacks that would duplicate the refundI will continue to monitor the accountIf a chargeback is received-I will act accordingly.I hope to have the opportunity to speak with [redacted] ***.Thank You,Jennifer J***Nestle Waters North America

To Whom it May Concern: We are truly disappointed that we were unable to come to an agreement with Ms [redacted] She has been a longtime customer with our company and we sincerely appreciate her loyalty, and this is the reason that we have attempted to work with her several times in order to resolve her concernsDue to the circumstances of her experience with her water cooler, we are unable to offer any further compensation, and any offers that were made were done so as an act of goodwill because we do appreciate her businessThere were multiple occasions that we were able to come to an agreement with Ms [redacted] , unfortunately each time she later decided that this was not something she would accept Our refurbished dispensers meet our high standards for quality and leave our factories in outstanding working order, and the fact that this unit was refurbished should cause no concernThe reason that this dispenser was not delivered brand-new is because it was a replacement unit for a dispenser that was initially purchased in March Though our cooler warranty is typically just two years, we made an exception to this policy for Ms [redacted] in July because as stated, we truly appreciate her business and loyalty to our company Should Ms [redacted] reconsider our previous conversations, she has my direct contact information and I’d be happy to have the opportunity to speak with her again Thank you, Kate O [redacted] Customer Experience Specialist Nestle Waters North America

I have cancelled my water deliveries (and not received and product) from this company since October and they continue to bill meI called and cancelled my Account with them twice and disput the charge on my credit card every monthThey continue to bill me

To Whom It May Concern,Customer Experience Specialist, [redacted] ***, has reviewed MrWheat's accountShe has adjusted the late fees charged in the amount of $and notified him via voicemailDirect contact information has been provided Sincerely, [redacted] ***

To whom it may concern,I was able to get delivery completed today for [redacted] and spoke with himI will be monitoring his account for the next several months to help ensure service remains on scheduleI have emailed my contact information for direct contact in the future.? Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I spoke with [redacted] and we have resolved the equipment rental issueA refund check will be sent for the agreed to amount of $150.11.The account(s) will remain closed with no balance due and no pending charges.? Thank you,Jennifer J***Nestlé Waters North America

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me Sincerely, [redacted] *

We was shocked to receive collection letter from Ready Refresh by Nestle company( [redacted] ) dated 1/9/We have no contract or any services from Ready Refresh by NestleWe receive no statement nor receive any servicesWe have no idea how long this thing was going on and never receive nothing from this companyThis company is Fraud and making accusation and today this company e-mailed me billing statementsWe would like you to investigate this company thoroughly and let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern,I have spoken with [redacted] and addressed her concernsI have provided my contact information and will work with local management to ensure the delivery instructions are followed going forward, and, I? have waived the bottle deposit charges so they will no longer effect billing.Thank you,Jennifer J***Nestle Waters North America

To Whom it May Concern: We spoke with Ms [redacted] on 1/15/in regards to her concerns with our credit approval process We require recurring credit card payments for the first six months of a customer's service with our company, and a declined charge (for any reason, including the cancellation and reissue of a card) results in suspension of service and website use, and a mailed letter explaining the situation We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department As a goodwill gesture, we will also deliver complimentary product with her next delivery to show our appreciation At this time, Ms***'s account has been reinstated and is in perfect standing.We appreciate the feedback and the opportunity to work directly with Ms [redacted] in order to resolve this matterThank you, [redacted] Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America

To Whom It May Concern,? Elyse B [redacted] , a Customer Experience Specialist spoke with [redacted] on October 12th, regarding her delivery concerns.? In order to resolve the delivery issues she has experienced, Elyse has agreed to personally follow up on the account before deliveries to review delivery instructions with the branch and request the account is prioritized for delivery on the? dates scheduled.? Due to unforseen circumstances, it is possible the delivery may not always arrive as scheduled.? Elyse will do everything she can to avoid this from happening by proactively communicating with the local service branch to adhere to the schedule as well as possible.? Thank you,? Jessica S [redacted] Customer Service SpecialistReadyRefresh by Nestle

This is regarding water delivery service I was due to receive a delivery on 7/6/ I received a text message at 8:59pm the night before that it had been rescheduled for 7/9/ I called to advise I could not be available for a delivery on that dateThe delivery was rescheduled for 7/13/ On the afternoon of 7/12/I received another text message advising my delivery had been rescheduled again for 7/16/ I called immediately to cancel my service I scheduled for their equipment (hot/cold water dispenser) and five empty 5-gallon water jugs to be picked up on 7/18/ Due to the cost of the equipment, someone needed to be home for the person coming to pick it up I took vacation hours from work to be available Around 8:45am on 7/18/18, I called to see if I could get an estimated time of pickup Go to find out, my pickup had been rescheduled for 7/19/without any notificationI called once again I took off work to be home for the pickup I have now been storing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and confirm that I have received the refund.? Sincerely, [redacted] ***

To whom it may concern,The daytime phone # provided just rings and there is no voicemail optionI have notified the agency to remove this account from collectionsThe disputed charges were previously adjusted for this customerThe account will remain closed with a zero balance.Thank you,Jennifer J***Nestlé Waters North America

I contacted Nestle in September to cancel my water delivery service All of the equipment/bottles were picked up by the driver that same month In November I was issued a check ($8.12) for a credit balance on my account Since then, I continue to receive a monthly invoice emailed to me I have reached out to the company multiple times and asked that my account be completely closed so that I do not continue to receive emailed invoices for services and products I am no longer receiving Yesterday, I received yet another invoice from the company This has to stop

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work directly with [redacted] in order to resolve her concerns.We attempted to reach [redacted] in regards to her concerns but have not yet had the chance to speak with her.? After reviewing the billing history of the account, we found that there was one outstanding invoice in the amount of $for which we did not receive payment.? This invoice is what generated further late fee charges and eventually resulted in the account being written off to a third party collections agency.After waiving all fees, [redacted] ***n is left with a balance of $11.91, which we will remove as a courtesy to resolve this matter.? The balance has been removed from the collection agency, and there will be no further activity.If there are any further questions or concerns, we hope [redacted] will call us directly at the phone number provided in our voicemail.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

We subscribed to Nestle water Delivery ServiceThey have not delivered our water according to the date on our contract everWe were promised water delivery on a certain date and they've continuously failed to abide by their contractThis last incident- we NEVER did get our delivery and yet they keep charging our credit cardThey said they would remove the charges and they failed to do soI've contacted customer service times about this issue