Nestle Waters North America

To Whom it May Concern:We spoke with [redacted] on 4/14/regarding her concerns. We reviewed our billing processes and as a courtesy agreed to waive the late fees that had been charged to the account. We are truly sorry for any negative experience that she may have had with our Customer Service Representatives, and appreciate the opportunity to work with her directly to address and resolve her concerns.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern,I spoke with [redacted] and every effort is being made to resolve her payment issueI will be contacting her again Thursday to arrange a partial payment and hopefully a remedy for the late fees being assessed. I expect a satisfactory outcome Thursday.Thank you,Jennifer J***Nestlé Waters North America

I want to cancel the service but they won't pick up the bottles/dispenserThey always change the date of pick up without notification and since someone has to be home for pick up, I really need to know when they gonna be hereI asked for half day off from my work just to accommodate them, but then they changed the date again Also, there is no way to contact them because they are always experiencing "unusual volume" of calls

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very satisfactory to me.? Thank you so much for speaking with me Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern,I spoke with [redacted] today after having left voicemails last weekI will be following up with her on her future deliveries to help ensure they stay on time and if not, the notifications will be accurate and the delays will be minimized(She did receive her May delivery 5/24)Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I left a voicemail with my direct line should [redacted] have reason to contact meIn review of his account, it is closed, the credit card has been deleted and the refund has been issued.Thank You,Jennifer J***Nestle Waters North America

To whom it may concern:We have contacted [redacted] , adjusted the pricing and documented purchase price quoteA credit has been issued for the rent overcharge/increase.Thank you,Jennifer J***Nestlé Waters North America

Complaint: [redacted] I am rejecting this response because: There was an e-mail communication with a list of issues that I requested a specific response, and I have not received that response. Adding to that: There was a $promotion per case of the [redacted] brand cases of teas that I would like the $promotion price applied. I am not satisfied with the rate and frequency of errors of the Ready Refresh company. When a company makes its mistakes, it costs the other party in time, money, and peace--those are the three most value things I own in my life. Mistakes are not acceptable, and they should never happen to begin with. I also asked for a Senior Citizen discount, which there has been no feedback on that issue. The e-mail services response system is deficient. A communication will be sent, and no reply is received or a substandard non-disclosure reply is provided after three weeks. That needs to be corrected and be more professional. My issues were listed as items to be addressed. The issues stated are not resolved. We have, in this family, limited supplies of time, limited supplies of money, limited supplies of energy. The company that wants our business needs to behave like they want the business, and understand that we need to save in this difficult economy--we need our dollars to stretch--we need lots of savings and quality. Most thoughtful consumers in this environment, demand the same. Any billing mistake, any subjecting of random fees, and overcharging on the past series of bills needs to be scrutinized and returned to the proper owners. I can be replied at: [redacted] I don't want to discuss this situation because I get angry. I don't need the hassle, and I'll just drink water if that's why I need to do to survive [redacted] Sincerely, [redacted]

To whom it may concern,I spoke with [redacted] * and explained our policy as it pertains to rental agreements and pricingWe agreed to a reduced rental rate through March and a one time credit of $for customer appreciationI have provided my contact information.Thank you,Jennifer J***Nestlé Waters North America

I used [redacted] water service around years ago After stop their service, I've never heard from [redacted] since then But when I tried to lease a car and dealership checked my credit score recently, my credit score dropped points And then I was rejected by the dealership and could not lease a car After further research, I found [redacted] reported my SSN to collection agency that I owed them $ I was so surprised and called [redacted] immediately A lady, Jessica, answered my phone call She politely apologized to me, but [redacted] is a huge companyWhy do they report a client who has no business with them for years? I need [redacted] to clear the record and compensate my time and my stress due to this issue

So I placed an order to get cases of water from zephyrhills delivery.comThe company that delivers the water and has taken over the zephyrhillsdelivery.com site is ReadyRefresh by NestleWe have Hurricane Irma headed toward Florida and I was given a confirmation code with the date that it'd be delivered on THURSDAY THE 7thWhich would be today Tried to call their customer service after receiving a call from them at 6pm EST stating my delay for Friday's delivery was pushed backNo date givenNothingWhen I tried to call back, their phones were oh so conveniently downWorried, I logged into my account for readyrefresh and my order is now showing the 13th!'!? Days after a horrible hurricane is going to hit! They did not give any ample notice to their customers and didn't even notify me in a more convenient time and just pushed my date back as if that was just okIt wasn't and isn't ok!!! That is highly unacceptable!!! Me, my dog, my roommate and his dog and his 80+ year ol

I have been with this company for quite a few years last week delivery scheduled for the 4th every day after receiving an email putting off till the following day now they tell me that they're are coming on SaturdayI told him yesterday to get someone here on Friday or I'm going to cancel I'm not home on Saturday I don't believe they're ever coming againinstead of rectifying and having someone come they prefer to cancel I've been out of water and no one seems to carethey get their money on automatic payment this is no way to run a businessThe girls in the office can't seem to manage the deliveriesWould rather cancel my account than rectify and get someone here immediately or even the following day They must have changed management over the years it was never like this before and I definitely do not recommend this company

A month ago (estimated time) I cancelled my water delivery serviceMy new residence has a security door that requires a person to be home to let deliveries inside the buildingI work and therefore would not be home to let in the delivery driversWhen I canceled my service, I took a day off of work on April 19th so I could be home in order to let a delivery driver come in and take the five empty five-gallon water bottles and the water dispenserThere was no call and no one showed from ReadyRefreshI attempted to call the customer service line (###-###-####) but the recording said "Due to high call volume, no calls are acceptedPlease try again later." I emailed and left a message through the website about this situationI received an email in my personal email account saying someone would contact me with "two-days." That never happenedI contacted Customer Service again and was assured that someone would come to pick up the empty bottles and dispenserOnce again, no one called

DON’T WASTE YOUR TIME AND MONEY! I have been a customer for several years Everything was great in the beginning For the past several months every delivery is delayed due to personnel issues, computer problems and scheduling route issuesI have had to call this company more times than any other company I do business with As a business owner myself, I’m very understanding and patience when it comes to these types of issues however this is ridiculous Today I received my THIRD email rescheduling my delivery for this month Funny thing my next door neighbor (who lives feet from me and we have ALWAYS been on the same delivery day) got her rescheduled delivery today but not me When I called and spoke to Andrea all I got was you are scheduled for tomorrow I canceled my delivery and will be scheduling for them to pick up their empty bottles and machine once I use the remaining bottles I have They can charge my credit card each month ON TIME but can’t provide the service I’m paying for and have the worst customer service

Complaint: [redacted] I am rejecting this response because: [redacted] NA still refuses to accept responsibility for the foreign substance that was in the [redacted] water bottle that I drank & still suggests that this occurred after leaving their water plant in [redacted] On May 3, I grabbed a [redacted] water bottle to take out with me on my back deck as I sat outside for an hour with my daughter, [redacted] , to enjoy the nice weather & then we went for a minute walk around our neighborhood & when we got back to the house is when we noticed the floaters in the [redacted] water bottlePlease see attached pictures named [redacted] & [redacted] which show the floaters in the [redacted] water bottleI did not eat anything, or drink anything other than the water, & I did not take any medicine for hours prior to this incident which proves that [redacted] NA allegation of it being backwash is impossibleI did my own testing by putting [redacted] capsule into a [redacted] water bottle, from the same case of water, on Jan 16, for days & it just floated on top & never opened & the ID print on the capsule was still visiblePlease see attached picture named [redacted] which shows capsule floating & ID print is visibleOn Mar I opened the bottle & took out the capsule & it was not mushy or flat like the original floaters on May 3, 2014, so I broke the capsule in half & dropped it back into the water bottle & half of capsule sunk to bottom of water bottle & the other half of capsule floated at the topPlease see attached picture named Floaterswhich shows the capsule in halvesMy testings prove that the [redacted] capsule is not the foreign substance that [redacted] NA claims it to be since the original floaters did not have any ID print on them Sincerely, [redacted]

To whom it may concern:I have spoken with [redacted] ***She has a new service providerThe account with us has been closed, the empty bottles have been picked up and the account balance is $I have agreed to gift the water dispenser to [redacted] which she acceptedThank you,Jennifer J***Nestlé Waters North America

Customer Experience Specialist, [redacted] spoke with [redacted] regarding his billing concern *** [redacted] was frustrated that his account was sent to an outside collections agency without his knowledge [redacted] states that he should not be responsible for the full balance of $because he has been waiting for Arrowhead Direct to retrieve empty bottles and a water dispenser from his previous address [redacted] apologized for the inconvenience and offered to assist [redacted] [redacted] confirmed the address that the water cooler and bottles were located and scheduled a pick up for Wednesday, October [redacted] and [redacted] discussed the open balance and settled on $to satisfy the account [redacted] will inform the outside collections agency of the payment and ensure the account is settled [redacted] has requested to resume service [redacted] provided [redacted] with his direct contact information should he have any further questions

Customer Experience Specialist, [redacted] spoke with Ms [redacted] on April 6th regarding a recent delivery issue Ms [redacted] was scheduled to receive a delivery on March 25th which never arrived When she contacted the customer service center, she was informed that the order had been delivered on March 28th The order was re-entered and was eventually delivered on April 1st Jarod apologized for the inconvenience and confirmed the April 1st order was entered at no charge [redacted] also confirmed that the delivery made on March 28th had been delivered to the wrong address [redacted] offered a Ms [redacted] a $credit on her next delivery which is scheduled for Monday, April 27th [redacted] provided his direct contact information should she have any further questions, or would like to discuss the issue

To Whom it May Concern:We spoke with [redacted] on 4/14/regarding her concerns We reviewed our billing processes and as a courtesy agreed to waive the late fees that had been charged to the account We are truly sorry for any negative experience that she may have had with our Customer Service Representatives, and appreciate the opportunity to work with her directly to address and resolve her concerns.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America