Nestle Waters North America

To whom it may concern:I have spoken with [redacted] and have agreed to partially credit her account for bottles purchased from retail outlets for which she could not redeem depositsI have offered bottles at no charge on her next delivery and will be continually monitoring her account until service is back to reliable status.? Thank you,Jennifer J***Nestlé Waters North America

I've been a customer since before Nestle bought Poland SpringFor the past to months my deliveries have been *constantly [redacted] rescheduledI am always running out of waterThis began very suddenly and I feel that a very senior-level person needs to be fired for allowing this to occur for so longSince this has been going on for nearly a year I've finally reached a breaking point & cancelling the serviceDon't waste your time with this horrible company

To whom it may concern,I was unable to make phone contact with this customer but was able to determine that the account has been paid in full, $in late fees were waived and the remaining credit due customer ($9.14) has been refunded to the card on file on the account.Thank you,Jennifer J***Nestle Waters North America

I ordered a delivery for cases of water on September 5th, due to the expected arrival of Hurricane Irma, and received a confirmation for delivery on September 7thOn September 6th, I contacted the company and spoke with Jasmin who confirmed I would be receiving the order on September 7thI again called on September 7th in order to track my order only to be told that my order was pushed out because of the large demandCustomer service could not explain why my order was confirmed online and on the phoneThey failed miserably during a very crucial timeWill never recommend nor order again

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work with [redacted] ***e in order to resolve this issue.While we were unable to speak with [redacted] directly, we did leave several messages for each other and were able to resolve this matter through them We are sorry to learn of [redacted] experience and for the way this issue was handled Since the matter with the water cooler happened some time ago, and because it seems as though our representative provided some incorrect information in regards to leaving out the cooler, we have waived the charge for the missing unit, leaving the account closed with a zero balance There will be no further charges on the account.Thank you, [redacted] ReadyRefresh by Nestle/Nestle Waters North America

I initially contacted a customer service rep on 1/18/and spoke to [redacted] stating that I wanted to return the cooler (rented) and cancel my accountShe provided a schedule for pick up on 1/31/between 8AM-12PM which I have agreed since someone will be homeNo one came and I called again on 2/3/and spoke to [redacted] apologizing to me for not been able to pick it upHe did not say any reason and I did not ask since maybe they just miss itAnyway, [redacted] rescheduled to pick the cooler up on 2/6/between 8AM-12PMI was waiting the whole day, which I have to move my appointment for my MD so this can be over (the cooler occupying a good amount of space in my apartment which I could use it to put my mom's medical equipment,oxygen tank etc)Come noon, no one came and I called to clarify itSpoke to [redacted] who said it will be picked up by 1:30PMAgain, by missing my appointment because of this, I waitedNO ONE CAME!!! I made a call today, 2/11/2017, cause I was sick and ha

To Whom it May Concern, Elyse B [redacted] , Customer Experience Representative, spoke with [redacted] regarding rescheduled deliveriesElyse discussed the rescheduled deliveries and our plans to correct thisElyse offered to waive the May delivery in the amount of $as well as deliver out of the bottles ordered for July 6th delivery at no charge [redacted] has Elyse’s direct contact information should she have any additional questions or concerns Thank you, Tami M [redacted] | Customer Experience Leader Nestlé Waters North America

To whom it may concern,I have been unable to make contact, left voicemails and provided my direct #I will continue to monitor account activity for the next few months.? Thank You,Jennifer J***Nestlé Waters North America

To Whom it May Concern: We attempted to reach [redacted] on 7/7/15, 7/8/and 7/14/in regards to his concerns at the number included with his complaint: [redacted] Customer Experience Specialist [redacted] left messages with her direct contact informationWe look forward to speaking with Mr [redacted] at his earliest convenience in order to review his account and resolve any outstanding issues Thank you, [redacted]

I contacted Poland Springs letting them know that there was a problem with two of the cases of water that I received that they had a strange taste to them. They offered to replace the two cases. Before they delivered I opened the last remaining case and it too had a strange taste to the bottled water. Three cases were fine, three were not. When delivery came he brought only two cases and said they would deliver another case later in the week. I contacted [redacted] to let them know I would not be home to receive delivery and changed my delivery date to Saturday June 3. I received a confirmation from the company. On Saturday June 3rd, I waited the entire day, finally calling their customer service number just before closing because there was no deliver. I was told that it's quitting time for them and they would deliver on Monday. I told her to cancel, because I was not going to be home on Monday and that I was now fed up with the treatment from this company. I have

I have been with Ready Refresh for yearsI had no issues till last monthMy delivery dates were rescheduled multiple timesI had to escalate it to finally get my deliveryThis month my delivery was scheduled for 05-24-18, got an email that it was rescheduled for 05-26-Placed my empty bottles on my porch and left for workReceived an email at 11:am that morning stating my delivery was rescheduled yet again for 05-29-It's now 05-31-and I have not received my deliveryI have well water so these deliveries are very important to meI finally had it and called Customer Service to cancel my accountThe representative was so nonchalant and went ahead and cancelled my accountFor someone who has been a loyal customer for years, you would think they would try and accommodate the customer anyway possibleI will have to buy water from the store till I find a new water delivery service

To Whom it May Concern, ? Jeff A***, Customer Experience Representative, spoke to [redacted] regarding her dissatisfaction with rescheduled deliveriesJeff discussed the rescheduled deliveries as well as a resolution with [redacted] Jeff confirmed that a delivery was completed successfully on June 22nd [redacted] was provided with Jeff’s email address for any future questionsThis issue has been resolved ? Thank you, ? Tami M [redacted] | Customer Experience Leader Nestlé Waters North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me Sincerely, [redacted]

I received a FINAL NOTICE on a delinquent account on 1/25/stating that I had days to call and make a payment in full or pay online otherwise the account was being sent to collectionsI called the help center for the account after attempting to resolve the issue and pay in full within the days stated as such on the final noticeI was told that a final notice is not really a final notice that it is just a reminder and that the account had been sent to collections and written off well before the days as stated on the letter received from the company on the 25thWhen I asked to have my account taken off collections I was told that there was no way to resolve this issue that I was required to pay through the collection agencyIn my opinion this is falsifying information sent to the consumer and unclear notification of when payment is actually due before going to collections

To Whom It May Concern: We spoke with M [redacted] **e on 9/19/2016 in regards to his concerns with his pricing. We apologized for his pricing and explained the pricing policy. We have reinstated the pricing as requested and credited the difference charged since the change. We... appreciate the feedback and the opportunity to work directly with [redacted] in order to resolve this matter. Thank you, [redacted] D [redacted] Digital Communications Specialist Nestlé Waters North America O [redacted]

To whom it may concern,I have made attempts to contact [redacted] Most recently, she left me a voicemail 5/but we have been unable to connectI have provided her my contact information and assured her I will be willing to assist if there are any future concerns.? Thank You,Jennifer J [redacted] Nestlé Waters North America

To Whom it May Concern: We communicated with Mr [redacted] through email on Friday, December Unfortunately, a system issue resulted in the incorrect delivery and invoices that he received We apologized for these inconveniences and assured him that they have been addressed and resolved He indicated in his response that he is satisfied with this resolution.We appreciate the feedback and the opportunity to work directly with Mr [redacted] in order to resolve his concernsThank you, Kate O [redacted] Customer Experience Specalist ReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We attempted to reach [redacted] *wice in regards to her complaint, leaving voicemails both times at the number included on her complaint, but unfortunately have not been able to reach her Upon investigation into [redacted] s account, we found that these charges were valid Our final delivery to the customer was made on 8/9/16, and she requested to close the account by phone on 8/10/ The total cost of the delivery was $26.42, and because we did not receive payment, late fees were automatically added to the account each month once the balance became more than days old, bringing the account balance to $at the time of the complaint.Though we found these charges to be valid, we appreciate [redacted] s years of business with our company and hope to resolve this complaint to her satisfaction The total balance has been waived, and the account is currently closed with a zero balance If [redacted] has any further concerns or feedback, we hope to have the opportunity to speak with her directly at the phone number left on her voicemail.Thank you for the opportunity to address this feedback[redacted] Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

we canceled services but company keeps charging us and adding late feesWhen I call so they can take my payment the rep says they cannot accept payment and that someone else will call me but they dont yet they keep billing me wrongfully

Customer Experience Specialist, [redacted] spoke with Mr [redacted] on May 1st regarding the status of Mr [redacted] account Mr [redacted] closed his account and paid his balance in full in November At that time, Mr [redacted] requested a piof all his empty bottles and the water dispenser Unfortunately, nothing was retrieved Mr [redacted] attempted to have [redacted] pitheir products three additional times During this process, Mr [redacted] was charged for the bottles and cooler As a result, Mr [redacted] was turned over to an outside collections agency [redacted] apologized for the inconvenience [redacted] confirmed with the local branch that the bottles and cooler had actually been retrieved today [redacted] also spoke with the outside collections agency and advised them of the service issue that had been caused Mr [redacted] account has been closed and removed from the outside collections agency [redacted] confirmed that Mr [redacted] credit will not be negatively impacted by this error [redacted] provided his direct contact information should he have any further questions