Nestle Waters North America

I have been dealing with a division of this company for over twenty years and I have had to terminate my relationship because, for the third time, they have double-billed meI am trying to get the matter resolved but I anticipate I will have a difficult time

To whom it may concern,I have left a voicemail with my contact informationCustomer has been in touch with our Customer Service Center to arrange to cancel serviceI will follow up to ensure any refund due is processed and hope to speak with [redacted] to further discuss her concerns. Thank you, [redacted] ***Nestlé Waters North America

I have been a customer with this company for about 6+ monthsMy first few deliveries were on timeAfter maybe the third delivery, EVERY SINGLE DELIVERY since has been delayed with no explanation and ABSOLUTELY NO resolution from customer serviceNO WAY of speaking to a manager or supervisor and NOT ONE person willing to help do anything but tell me more of the sameEvery morning I receive a text message that states 'We are unable to deliver you Readyrefresh order as scheduled and have rescheduled it for XX/XX/XXXX'EVERY SINGLE DAY FOR THE LAST THREE WEEKS I have been receiving this same exact message and still NO DELIVERY! I have reached out through email and through the provided customer service lineGuess what? The response through email and over the phone with a customer service rep only REPEATS the exact same thing the text message saysTOMORROW, TOMORROW, TOMORROW! I have honestly never been this outraged by how a company handles an issue I've raised, but this is HORRIBLE

To whom it may concern,I have left voicemails on occasions and provided my direct contact information with no replyI have authorized a refund for the case that is the subject of this complaint, to be sent to the billing address.Regards, [redacted] ***Nestle Waters North America

To whom it may concern:I have spoken with [redacted] and we have agreed to the total refund for full bottles returned as well as the account deposit.The account is closed with no balance, all equipment returned and payment information has been removed. Thank You,Jennifer J***Nestlé Waters North America

To whom it may concern:We spoke with [redacted] and he indicated that his issues were addressed by the local servicing branch management and that no action was necessary at this time. [redacted] ***Nestle Waters North America

Thanks to Nestle and to the Revdex.com for resolving this. I am very happy with the support everyone has provided to fix this. Stu Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005578, and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern,I have spoken with [redacted] and we have agreed to keep her account closed for nowThe charges for the last delivery have been waived and I have provided my contact information should the situation change. Thank you,Jennifer J***Nestlé Waters North America

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Called Monday 07/for a new water cooler; promised to receive it on 07/26, which was not received; called on 07/and told will receive it on between am thru 5pm; called on 07/and was informed delivery was changed to Monday 07/ Customer Service representatives are *** and very NASTY to the Customer Tried twice to speak to a supervisor - that was unsuccessful Called the Corporate Office and asked for the Presidents office Filed complaint with the Presidents office They claim to be looking into the Customer Service issues and the Delivery issues.i

I have been a good paying customer for more than yearsMy complain with this company is their refusal to give credit to the $payment my bank send to them electronically on July 23, I have faxed them a proof of payment ( [redacted] statement) and they said they received the faxHowever no adjustment is done in my account to show the paymentThey still email me a bill two days in a row although payment was paid days agoI also requested them to cancel my account as of August 10,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have promised me that they will settle my account and remove all unreasonable chargesThe new bill was going to be generated on Aug 24, 2016, but I haven't received it yet on the online portalSo, I am not sure if the matter is completely resolved yet Sincerely, [redacted]

Customer Experience Specialist, [redacted] spoke with [redacted] about ongoing service issues he has experienced Mr [redacted] stated that on three different occasions his water delivery has been missed and each time, he received no notification Mr [redacted] states that they have to take time off from work to ensure the delivery is brought in and that the June 9th delivery was made when no one was home [redacted] apologized for the inconvenience and agreed that a phone call would have created a better experience [redacted] offered an adjustment of $as compensation for the inconvenience of the missed deliveries and informed Mr [redacted] that there will be no balance owed on his June invoice [redacted] has provided his contact information to Mr [redacted] should he have any further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this timeThe supervisors have always been nice when speaking to me, and have made promises beforeI will not consider this issue resolved until I see a consistent change in the delivery serviceThank you Sincerely, [redacted]

To whom it may concern,This customer contacted our customer service center and was able to speak with a representativeIt appears the issue has been resolvedI have left a voicemail with my contact information should additional assistance be required.Thank you,Jennifer J***Nestlé Waters North America

Been a customer since when I moved to **Last three deliveries have been problemsFirst, delivery was left down the street at the wrong addressI’ve been at this address for years and not before has it been a problemSecond to most recent delivery was RESCHEDULED INVOLUNTARILY 3XThe current delivery I’m waiting on is also involuntarily rescheduled for Monday, so I’ve got to wait over the weekendI have an infant, so it’s even more important than ever that I have clean waterAfter the first issue, the manager said they had a new driverWhoever it was came back and redelivered the water to my garageEven if there is a new delivery driver, they should have figured it out by now since it’s been a month an halfVery poor serviceVery disappointedI’m canceling service after the delivery I’m currently waiting onI’ll order from [redacted] or somewhere elseUNRELIABLEThey don’t deliver well or on timeSadly they were good a service at one point, but no longerI hope they figure out their issue before they loose more customers

We arranged for an employee to be present at [redacted] *** on Wednesday, December 20, between a.mand p.mESTso that [redacted]  Nestle employees could pick up their water cooler and empty bottle for account number [redacted] No one is at that site anymore, so we took time out of our production manager's day to send her down there to be present for the pick up and gave them phone number ###-###-#### which rolls over to our [redacted] office We have no missed calls from 9:a.m., the time they said their driver showed up The door was unlocked until 10:a.m., a full hour later, and briefly, when our production manager took a break to use the restroom At around p.m., I was told that no one had come or knocked to collect the supplies I called their ###-###-#### to explain that no one had come by They said that a driver stopped by at 9:a.mand tried to call and open the door, but it was locked This is a li

To Whom It May Concern, Elyse B [redacted] , a Customer Experience Specialist spoke with [redacted] on October 12th, regarding her delivery concerns In order to resolve the delivery issues she has experienced, Elyse has agreed to personally follow up on the account before deliveries to review delivery instructions with the branch and request the account is prioritized for delivery on the dates scheduled Due to unforseen circumstances, it is possible the delivery may not always arrive as scheduled Elyse will do everything she can to avoid this from happening by proactively communicating with the local service branch to adhere to the schedule as well as possible Thank you, Jessica S [redacted] Customer Service Specialist ReadyRefresh by Nestle

I signed up for home delivery services two weeks agoI was given a delivery date of 6/30/from 9am-1pm and took the day of delivery off workI received a text notification the following day at 4pm stating it was rescheduled for 7/from 7am-5pm and my husband took the day off to be home for deliveryNever received delivery of water 7/and this time received no notification of reschedulingCalled and was told the location is running behind in scheduling and that their communication system isn’t working so we go no noticeSaid it was reset for 7/and shouldn’t be rescheduled againTook the day off for the 5th and again no delivery and ZERO notice to usCalled 7/and rep said she would put me on hold and call the dept that handles scheduling to ensure I would not be rescheduled againWas told they will for sure arrive 7/between 9am-1pmTook the day off and here we are at 3pm and no deliveryCalled and once again it was rescheduled and we were given zero noticeCalled and

On Jan 19, 2018, I contacted the company to close our account via their online Customer Service portalReceived confirmation that the request was received and they would contact meOn Jan 22, 2018, I received an email that they were "sorry to see me go", and wanted me to call themI've tried calling and for some strange stroke of luck, can't seem to reach themOn April 10, 2018, I received an email regarding an invoice, at this point the account was paid in full and they are charging late fees, on top of late fees on an account that we no longer needCommunicated with them again the same day via their online portal letting them know that this account was closedI received a response, "In order to assist you in this regard, a Customer Service Representative will contact you within business days"Two days later and no phone call or contactThey finally got back to me on April 24, 2018, pretty much saying that I have to call to cancel this account because they will not do it via