Hello, we just wanted to inform you that a refund for $was approved as you requestedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questions regarding this orderWe thank you for your patience and cooperation with this matterThank you
Hello ***, We are sorry that you are not pleased with your product, but we still have to follow our claims process in order to get a refund or a remakeThe product needs to be sent back to us in full and we will gladly review the order and make the appropriate decisionYou have mentioned to your reps that you will "urinate" in the box of t shirts and send the product back to usYou have also said you will burn the shirtsNeither option is something we find to be appropriate nor fair if you are trying to receive a refundWe ask that the product has to be shipped back without being damaged or used if a refund or remake is to be issuedWe would appreciate your cooperation so we can move forward with this claim Thank you, Claims Team [redacted]
Dear [redacted] ,We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that you choseRush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate timesNonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a companySince you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issuePlease give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your orderWe hope to hear from you soonThank you.Sincerely,24HourWristbands.com
Hello, a combined refund in the amount of $was issued as of todayYou should see different refunds sent to you in the amounts of: $$$We apologize for any confusion and/or inconveniencePlease confirm once you get these refundsThanks
Hello, we are issuing a refund of $for the tax/customs/handling on your orderThe refund will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbands We clearly state this information during the ordering process as well as on the company info on the Revdex.com website Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our companyThe order shipped via Fed Ex [redacted] and although we did fulfill our part of the order we will still issue a full refund after filing a claim with Fed Ex for losing the packageWe apologize for any inconvenience and if you have any other questions please contact us at anytimeThanks
Hello [redacted] We apologize sincerely for any unprofessional conduct from our partRest assured that strong actions will be taken to maintain good customer service from our endWe take opinions from our clients very seriously and try our best to resolve their issues so that they can leave satisfied We would like to additionally apologize for any inconvenience you faced regarding your orderPlease note that you chose your order to be customized in ChinaWe had the items produced and shipped but please understand that there was a slight hiat customsWe sincerely hope you understand that it is completely our control and is something that cannot be foreseen for all orders Nonetheless, you have mentioned your deadline to be April 4th As per both the [redacted] for your order, it shows: Actual delivery: Thu 3/31/10:am KEARNEY,, NE US Signed for by: [redacted] Again, we would like to sincerely apologize for any distress this may have caused you We hope this issue is resolved as the order did reach you within your extended deadline of 4/ Please feel free to open a ticket if you have any queries Thank you Best Regards, [redacted]
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with usPlease know that, as stated in ticket # [redacted] , we have fully refunded you $to transaction [redacted] The refund has already been processed from our endIt may take the bank a few business days to process the transaction for it to show up in your cardPlease note that we only receive a transaction ID for the refund once the refund has already been issuedWe thus request you to not be distressed over this as the transaction has been processed from our endYour patience and cooperation will be highly appreciatedThank you.Warmest regards,24hourwristbands.com
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [# [redacted] ] with usPlease know that we shipped your order in separate shipments via FedEx Tracking # [redacted] & FedEx Tracking # Label"> [redacted] , which should contain all yard signs along with the stands.However, as you claim to not have received them, we are currently investigating with our shipping department regarding this matter and we are expecting a response soonApologies for this inconvenience, however, kindly understand that this is a protocol that must be followed from our endFurthermore, please know that, should your claim be found legitimate, we will promptly ship you the wire stands as soon as possible to the shipping address you provided.Note that it will not be possible for us to meet your deadline of 9/14, since as per our terms, any and all corrected orders will ship via ground shipping unless expedited charges are paid forKindly provide an extended deadline if you have oneWe will try our best to provide you with a resolution that will suit you best.Again, we would like to sincerely apologize for the hassle and we earnestly request you to bear with us until we get a responseOnce we do, we shall get back to you via the ticketing systemThank you very much for your patience & consideration.Best regards,Imprint.com
[redacted] We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakesWe hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwillPlease contact us for any further queriesThank you.Sincerely, [redacted]
Hello, we are issuing a refund for the tax/customs/handling on your orderThe refund of $will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbands Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, thanks for contacting usWe reviewed your order and saw that the order was shipped via [redacted] ** [redacted] on 6/5/as requested by the customerWe also went ahead and issued a courtesy 15% refund for this order since you were not fully satisfied with the orderThe refund will reflect on your account within 1-business daysWe appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer servicePlease let us know if you have any other questions regarding this orderThanks
[redacted] ***We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be [redacted] or for it to be individually wrapped according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customerAlso the charges that come with your order being [redacted] and individually wrapped were not added to your total charge as wellThe customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as wellFurthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time aroundWe have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards, [redacted]
[redacted] Netbrands Media...whoever this company is....located not in Houston TX but only God knows where, is disreputable and dishonest All of the customer service representatives claim to live in Texas Very hard to believe anything they say I would like the Revdex.com to investigate if the even make their products in the US as they claim Highly unlikely, otherwise why are there so many Revdex.com complaints about delivery service? DO NOT USE THIS COMPANY FOR ANY REASON WHATSOEVER!!!
2015-06-14:34:IN PRODUCTION order is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER [redacted] 2015-06-08:30:Remake order created by [redacted] New order id is [redacted] Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decisionThe refund for $was issued yesterday and should reflect on the customer's account within 1-business daysWe are not sure why they opened a claim with the Revdex.com when we were fully complaint with their request and assisted them in a timely mannerThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the following resolution would be satisfactory Of the two choices offered by the business we accept the offer for the 75% refund, as long as that is 75% of the purchase price of $495, as I am not quite sure what "a policy refund" meansWe still expect this refund to be in the form of a check, and not a store credit.Thank you for your assistance with this matter
Hello, we have already provided tracking information for this order which showed the order was made on timeNot one attempted to contact our company was made by the customerWe allow up to days upon receiving the product for a customer to file a claim with our customer service teamYour order was placed on 5/4/and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/via [redacted] ** [redacted] and it was delivered the next business dayIf we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did not occur and we have no reason to believe the customer was not fully satisfied with the orderThey have either used or distributed the product
I ordered blue coffee mugs with imprintingThe mugs arrived on timeBut, the very first mug I pulled out of the box the imprinting was smearedAs I dug through the boxes, exactly 50% were scratched, smudged and unusableFurther, these mugs were advertised as dishwasher safeAccording to their website: "The mugs are dishwasher and microwave safe, and the ink we use are non-metallicIn short, these are one of the finest C-Handle 11oz Mugs in the market and they come with customizable options." Well, I put two in the dishwasher and unsurprisingly the ink partially washed awayAfter this I contacted 24hourwristbands.com for a refundThrough their ticket system I sent picturesTheir reply asked me to send more pictures, with "atleast mugs" in the pictureSo I sent a picture with mugsTheir response was a 35% refund on the mugs pictured, about $on an order of $I informed them the amount was unacceptableAs of this writing, they have offered a $refund and 10% off my next order, as if I would ever order from them againLater, Hour Wristbands did offer a refund on the mugs that were in the pictures I sentNot perfect, but I accepted it to put this issue behind meHowever, after days, I still have not received itAt the time of this review, I am beginning to think the offer of a refund was just to make me go awayKeep in mind, all mugs had poor print qualityI HAND WASHED all mugs in a sink with hot water and Dawn, and the imprinting on all mugs washed off in the sink! That is very poor quality for something that is supposed to be "dishwasher and microwave safe." I'm sure the mugs are dishwasher safe, but not the imprintIntentionally misleading in my opinion
Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them toAllow us to clarify the situationOur website offers [redacted] s (made from Eco-Friendly Polyester), the type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finishNote that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylonThis is where the confusion may have occurred as there might have been a possible mwith the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received productPlease accept our sincerest apologiesWe process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectlyThus it is very disappointing for us to have been in error with your orderWe would love to remake the entire order of the Polyester lanyards for youHowever, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $- $(the previous [redacted] discount) = $146.61, that you paid for the lanyards.The refund will take 5-business days to be credited to your accountFeel free to contact us if you require a transaction IDWe have had no reported issues from you regarding the sunglasses that we shipped to youYou may return us the lanyards for proper disposalIn that case, we can send you a prepaid shipping labelWe have also conveyed the information above via the on-going ticket [redacted] We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the futureWe hope we were able to properly clarify the situationFor any further queries, please contact us via the ticketing systemWarmest regards,24hourwristbands.com
Hello, we just wanted to inform you that a refund for $was approved as you requestedThe refund will reflect on your account within 1-business daysPlease let us know if you have any other questions regarding this orderWe thank you for your patience and cooperation with this matterThank you
Hello ***, We are sorry that you are not pleased with your product, but we still have to follow our claims process in order to get a refund or a remakeThe product needs to be sent back to us in full and we will gladly review the order and make the appropriate decisionYou have mentioned to your reps that you will "urinate" in the box of t shirts and send the product back to usYou have also said you will burn the shirtsNeither option is something we find to be appropriate nor fair if you are trying to receive a refundWe ask that the product has to be shipped back without being damaged or used if a refund or remake is to be issuedWe would appreciate your cooperation so we can move forward with this claim Thank you, Claims Team [redacted]
Dear [redacted] ,We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that you choseRush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate timesNonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a companySince you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issuePlease give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your orderWe hope to hear from you soonThank you.Sincerely,24HourWristbands.com
Hello, a combined refund in the amount of $was issued as of todayYou should see different refunds sent to you in the amounts of: $$$We apologize for any confusion and/or inconveniencePlease confirm once you get these refundsThanks
Hello, we are issuing a refund of $for the tax/customs/handling on your orderThe refund will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbands We clearly state this information during the ordering process as well as on the company info on the Revdex.com website Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our companyThe order shipped via Fed Ex [redacted] and although we did fulfill our part of the order we will still issue a full refund after filing a claim with Fed Ex for losing the packageWe apologize for any inconvenience and if you have any other questions please contact us at anytimeThanks
Hello [redacted] We apologize sincerely for any unprofessional conduct from our partRest assured that strong actions will be taken to maintain good customer service from our endWe take opinions from our clients very seriously and try our best to resolve their issues so that they can leave satisfied We would like to additionally apologize for any inconvenience you faced regarding your orderPlease note that you chose your order to be customized in ChinaWe had the items produced and shipped but please understand that there was a slight hiat customsWe sincerely hope you understand that it is completely our control and is something that cannot be foreseen for all orders Nonetheless, you have mentioned your deadline to be April 4th As per both the [redacted] for your order, it shows: Actual delivery: Thu 3/31/10:am KEARNEY,, NE US Signed for by: [redacted] Again, we would like to sincerely apologize for any distress this may have caused you We hope this issue is resolved as the order did reach you within your extended deadline of 4/ Please feel free to open a ticket if you have any queries Thank you Best Regards, [redacted]
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with usPlease know that, as stated in ticket # [redacted] , we have fully refunded you $to transaction [redacted] The refund has already been processed from our endIt may take the bank a few business days to process the transaction for it to show up in your cardPlease note that we only receive a transaction ID for the refund once the refund has already been issuedWe thus request you to not be distressed over this as the transaction has been processed from our endYour patience and cooperation will be highly appreciatedThank you.Warmest regards,24hourwristbands.com
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [# [redacted] ] with usPlease know that we shipped your order in separate shipments via FedEx Tracking # [redacted] & FedEx Tracking # Label"> [redacted] , which should contain all yard signs along with the stands.However, as you claim to not have received them, we are currently investigating with our shipping department regarding this matter and we are expecting a response soonApologies for this inconvenience, however, kindly understand that this is a protocol that must be followed from our endFurthermore, please know that, should your claim be found legitimate, we will promptly ship you the wire stands as soon as possible to the shipping address you provided.Note that it will not be possible for us to meet your deadline of 9/14, since as per our terms, any and all corrected orders will ship via ground shipping unless expedited charges are paid forKindly provide an extended deadline if you have oneWe will try our best to provide you with a resolution that will suit you best.Again, we would like to sincerely apologize for the hassle and we earnestly request you to bear with us until we get a responseOnce we do, we shall get back to you via the ticketing systemThank you very much for your patience & consideration.Best regards,Imprint.com
[redacted] We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakesWe hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwillPlease contact us for any further queriesThank you.Sincerely, [redacted]
Hello, we are issuing a refund for the tax/customs/handling on your orderThe refund of $will reflect on your account within 1-business daysWe apologize for any confusionThe additional $is for the processing/handling fee for the promotional wristbands Please let us know if there is anything else we can assist you withThanks for contacting us Have a nice day
Hello, thanks for contacting usWe reviewed your order and saw that the order was shipped via [redacted] ** [redacted] on 6/5/as requested by the customerWe also went ahead and issued a courtesy 15% refund for this order since you were not fully satisfied with the orderThe refund will reflect on your account within 1-business daysWe appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer servicePlease let us know if you have any other questions regarding this orderThanks
[redacted] ***We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be [redacted] or for it to be individually wrapped according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customerAlso the charges that come with your order being [redacted] and individually wrapped were not added to your total charge as wellThe customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as wellFurthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time aroundWe have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards, [redacted]
[redacted] Netbrands Media...whoever this company is....located not in Houston TX but only God knows where, is disreputable and dishonest All of the customer service representatives claim to live in Texas Very hard to believe anything they say I would like the Revdex.com to investigate if the even make their products in the US as they claim Highly unlikely, otherwise why are there so many Revdex.com complaints about delivery service? DO NOT USE THIS COMPANY FOR ANY REASON WHATSOEVER!!!
2015-06-14:34:IN PRODUCTION order is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER [redacted] 2015-06-08:30:Remake order created by [redacted] New order id is [redacted] Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decisionThe refund for $was issued yesterday and should reflect on the customer's account within 1-business daysWe are not sure why they opened a claim with the Revdex.com when we were fully complaint with their request and assisted them in a timely mannerThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the following resolution would be satisfactory Of the two choices offered by the business we accept the offer for the 75% refund, as long as that is 75% of the purchase price of $495, as I am not quite sure what "a policy refund" meansWe still expect this refund to be in the form of a check, and not a store credit.Thank you for your assistance with this matter
Hello, we have already provided tracking information for this order which showed the order was made on timeNot one attempted to contact our company was made by the customerWe allow up to days upon receiving the product for a customer to file a claim with our customer service teamYour order was placed on 5/4/and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/via [redacted] ** [redacted] and it was delivered the next business dayIf we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did not occur and we have no reason to believe the customer was not fully satisfied with the orderThey have either used or distributed the product
I ordered blue coffee mugs with imprintingThe mugs arrived on timeBut, the very first mug I pulled out of the box the imprinting was smearedAs I dug through the boxes, exactly 50% were scratched, smudged and unusableFurther, these mugs were advertised as dishwasher safeAccording to their website: "The mugs are dishwasher and microwave safe, and the ink we use are non-metallicIn short, these are one of the finest C-Handle 11oz Mugs in the market and they come with customizable options." Well, I put two in the dishwasher and unsurprisingly the ink partially washed awayAfter this I contacted 24hourwristbands.com for a refundThrough their ticket system I sent picturesTheir reply asked me to send more pictures, with "atleast mugs" in the pictureSo I sent a picture with mugsTheir response was a 35% refund on the mugs pictured, about $on an order of $I informed them the amount was unacceptableAs of this writing, they have offered a $refund and 10% off my next order, as if I would ever order from them againLater, Hour Wristbands did offer a refund on the mugs that were in the pictures I sentNot perfect, but I accepted it to put this issue behind meHowever, after days, I still have not received itAt the time of this review, I am beginning to think the offer of a refund was just to make me go awayKeep in mind, all mugs had poor print qualityI HAND WASHED all mugs in a sink with hot water and Dawn, and the imprinting on all mugs washed off in the sink! That is very poor quality for something that is supposed to be "dishwasher and microwave safe." I'm sure the mugs are dishwasher safe, but not the imprintIntentionally misleading in my opinion
Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them toAllow us to clarify the situationOur website offers [redacted] s (made from Eco-Friendly Polyester), the type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finishNote that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylonThis is where the confusion may have occurred as there might have been a possible mwith the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received productPlease accept our sincerest apologiesWe process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectlyThus it is very disappointing for us to have been in error with your orderWe would love to remake the entire order of the Polyester lanyards for youHowever, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $- $(the previous [redacted] discount) = $146.61, that you paid for the lanyards.The refund will take 5-business days to be credited to your accountFeel free to contact us if you require a transaction IDWe have had no reported issues from you regarding the sunglasses that we shipped to youYou may return us the lanyards for proper disposalIn that case, we can send you a prepaid shipping labelWe have also conveyed the information above via the on-going ticket [redacted] We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the futureWe hope we were able to properly clarify the situationFor any further queries, please contact us via the ticketing systemWarmest regards,24hourwristbands.com