Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company last week so we are not sure why you are
filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
Dear *** ***,
We are extremely sorry for the hassle you have faced
regarding this orderPlease understand that we did try our best to have your
order to you by 3/Initially, you chose standard production and ground
shipping as you have said so yourself and you requested to have the shipping
address changed after the order has been sent to productionPlease note that
usually in such cases, orders or its specifications cannot be changed once
order enters production as vendors are given absolute order informationNonetheless,
after engaging several personnel we could finally alter the shipping address
just so you could have the items at your desired place
Additionally, when you requested the shipping to be
upgraded, we did upgrade the shipping, without charging you additionally for it
even though you offered to pay extra, from ground shipping - Days to rush
shippingWe sent shipment information to *** on 3/*** received it on
3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not
business days, *** did not proceed until Monday 3/Thus your order was
lateWe called *** several times but were informed that there was nothing to
be done about it
Please understand that we did try our best to have the items
to you in time and to the desired locationAdditionally, we also had someone
call you recently, and as you have informed that you no longer require the
products, which could not regrettably be delivered on time due to the reasons
stated above, we are giving you a full refund on your order
Please note that we always stand behind our products and
servicesAs we could not deliver in time, you shall be fully refundedWe have
issued the refund to ***Please check with your bankIt may take a few
business days for the bank to process the credit back to your card
Additionally as a token of goodwill, we are willing to give
you a 5% discount on your next order with us
As we have met your desired settlement, we hope and consider this issue to be
resolvedWe hope our relationship with you is not tarnished and we hope that
you will acknowledge that we did indeed try everything possible to have the
order to you in timeWe hope you will consider us again for your next order
Warmest regards,
24hourwristbands.com
Well...that was misquoted a little I said I wasn't concerned whether I had to send the shirts back or not as I was not looking for a handout and that I would not give away the shirts even if they were free I did state "If I had to keep them I would burn them so no one would think we were happy with the poor and embarrassing quality of the shirts"...or something closely resembling
I am curious though...as you are such sticklers for policy...is it policy to lie to and hang up on customers a half dozen times?
...and yes, I would gladly urinate on your product if it would emphasize my complete and total distaste for a business that appreciates customer relations as much as a stomach ulcer
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint I am not please with the response as nothing was addressed regarding a resolution I have sent all the items back so I expect a refund in full ...you can now burn them if you wishRegards,
***
Hello, this order was placed through our online system which clearly states the customer must place and approve the order on their ownThe best we can do is issue a policy refund of 75% which amounts to $if the product is sent back to us in fullThe customer can also keep the product and receive a courtesy 15% refund for the amount of $The customer still has the product or has used/distributed it so we do not feel a refund should be issued until we receive the product backWe look forward to finding a resolution for this order
Dear Customer,
We are very sorry that you were not pleased with the
productsWe have already contacted you via our ticketing system to address and
resolve the issue and we are issuing a full refund of $which is the full
amount you paid for the cooliesWe refunded the $to transaction ***
Please check with your bankIt may take the bank a few business hours to a few
business days to process the transaction in order for it to show up in your
card
Please accept our earnest apologies for the inconvenienceWe sincerely hope that
this will not hamper our relationship with you and we look forward to your next
order with us
As we have met your desired settlement we hope and consider
this issue to be resolved
Feel free to contact us via the ticketing system for any queries
Warmest regards,
24hourwristbands
Hello, after reviewing this order we have come to the conclusion that the customer should have in put the information online as a front start and back start clip art not a front end or front start....explained to him all of the
information he still don't understand that we did not mess up on his order he didWe then explained to him that had he requested a proof and we didn't send one then we may be able to do a remakeUnfortunately this order was made exactly according to the specifications approved by the customer when they submitted this orderNo refund should be issued for this orderThank you
Hello, your order was shipped via Fed Ex *** on 9/21/15, but it looks as though it was lost in transitThe product was supposed to be delivered to the address below:
background-">
*** *** *** *** *** ** ***United States
We are not sure why the order was not delivered, but since you did not receive your product we will issue a full refund in the amount of $and it will reflect on your account within 1-business daysPlease let us know if you have any other questionsThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have now received the refund offered by the company and consider the matter to be resolved to my satisfactionThank you for your assistance with this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint If you are interested in the imprinted bracelets we will certainly send the product back after receiving a prepaid shipping label Once again, our office must be contacted for processing of the refund*** ***
Regards,
*** *** ** *** *** ***
Dear *** ***,
We are very sorry that you had to look elsewhere for a
resolutionPlease know that we process hundreds of orders everyday and more
than 95% of our customers leave satisfied with the products and services they
receive5% may have issues that we try our best to resolve promptly via our
ticketing systems
As for your order, we have previously explained as to why
the artwork was zoomed out slightly to better contain the length of the artwork
you providedCustom products cannot be re-stocked and will thus be less use to
us that it will be to you. We wish for
you to keep the bands and not spend more money to return it back to us
Customer satisfaction is of utmost importance to us and as
you are still unsatisfied, we are willing to give you a 70% refund on the
orderPlease, do understand that a full refund cannot be opted for as
resources have been used to manufacture and handle the products
Additionally, please note that the courtesy discount of 10%
on your next order still stands should you re-consider to order from us againWe hope to resolve this issue as soon as possibleA ticket
will also be opened to convey this message to youPlease be sure to check your
inbox/spam folder
Warmest regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint As I clearly stated, I will accept a 25% refund of the full amountI have no received that refund, so unless you're going to send me a refund of approximately $25, then we will not reach an agreementConsidering the customer service I've received from this company, I am sure they'll come up with some excuse not to honor the original agreement
Regards,
Hello, we have issued a full refund for this order since the customer was not fully satisfied with their orderWe apologize for any inconvenience you experiencedThe refund will reflect on your account within 1-business daysThanks
Dear *** ***,Please accept our most sincere apologies for all the hassle you
have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder
was not the one that was approved on the original orderEven though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for usWe can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwillOne of our customer service representatives shall immediately get
in touch with you via the ticketing system to notify you about the refund or a remake for the order
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order
We would like to sincerely apologize again for all the inconvenience.Warmest regards,24hourwristbands.com
Beware that if you reorder they do not send the same productIt will be different each time They will not always tell you this and they will not give you a refundWe had over a $order after a $orderThe $order was a different material and color I was promised on the phone the exact same product and they sent us something totally different They offered us a $refund after I argued with them for weeks, ridiculous!
The fact that you can’t leave reviews on their *** pages is a bad sign Bad customer service and they make it hard to get anything taken care of if you have problemsI would not do business with them or Hour Wristbands (same company) We will no longer be doing so Hope this is helpful!
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysWe are not sure why your order was sent to
our Chinese facility instead of being produced in our Texas officesWe apologize for the inconveniencePlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, May 14, 9:AMTo: drteamSubject: ID *** Re: Complaint ID *** They said they would refund me money and they never didI would like to re-open this complaint -- *** *** - The Place To Be***
Regards,
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Here is a copy of a response to my order
Order Number: ***
Shipping Information*** *** ** *** *** ** ***
DATE
DESCRIPTION
QTY
ORDER STATUS
08/10/3:AM
Ink Injected Wristbands
Scheduled
If you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/
Important Notes,
Please remember the following as you await your order:
Do not be worried if your items ship in separate packagesFor faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable)To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/
Remember you cannot cancel your order if it has been confirmed
Thank You!
Hello, this order was placed with our company on 9/8/and produced within our 7-business day time frame for standard productionThe order was shipped via Fed Ex *** on 9/and delivered with day air ship
The customer assumed that the order would be produced in the business days even though we clearly state standard production is a minimum of business daysThe customer now has the product and we do not feel a refund should be issuedIf they would like to return the product we can issue a policy refundPlease let us know how you would like to move forwardThanks
Dear *** ***,We would first like to apologize for all the inconvenience that you have encountered with your order, please know we did in fact offer to refund the total tax that was charged from you which is $through the ticketing system but there was no response from you after
that offer was initiated so the tax charge was never refundedWe also clarified that tax is charged with every order from our automated system but we do refund the tax amount for any non-profit, government or tax exempted organizations or customers accordinglyAs it states in out terms and conditions, all orders will have sales tax, customs tax and order insuranceFor
customers that live in a state without sales tax the amount can be
refundedSales tax can also be removed with a valid tax exemption
numberAll orders that are made in China will have an added amount of
3.50% for customs chargeAll orders also will include an insurance
charge of 4.25%Any customers that wish to remove this insurance can
call us within hours of placing an order to have the amount refunded
Please note: If this insurance is refunded Imprint.com will not remake
or redo an order that is lost in transit, stuck in customs or damaged at
any point after the order leaves our custody.Hence, we would have refunded your tax, insurance and customs charge as your order was not being made in china and since you are from Illinois which has a sales tax of 6.25%We have now refunded your entire tax amount of $as you requestedPlease know it may take 5-business days for a transaction to go through after it is processed, our customer service representatives will contact you with a transaction id once your refund is approvedPlease know customer service is of utmost importance to us so having you displeased is deeply disappointing to usWe hope this will not tarnish your relationship with us as we have done nothing other than follow protocol and produce your order according to your specificationsWe still offer a 10% discount on your future order as a token of apology if you choose.Sincerely,24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I will not argue about your turn-around time, you can find THOUSANDS of people with my exact same issues, despite your claimsYou have one star on ***, and a consumer has even created an entire website called *** to attempt to notify prospect customersUnfortunately I did not find these reviews before making my purchase.
I paid "the price" and did not receive the service you claim to provideI will gladly ship you the wristbands, plesse provide a prepaid shipping label to return them and I will get them on their wayI refuse to pay to ship these back to you on my dollar, none of this is my mistake.
Regards,
Hello, we can confirm that a full refund
in the amount of $was issued this morningYou just spoke and canceled
this order with our company last week so we are not sure why you are
filing a
dispute with the Revdex.comWe assured you that we would handle this matter and we
didClaims like these are a bit premature and unnecessary, but the refund will
reflect on your account within 1-businessdaysThank you
Dear *** ***,
We are extremely sorry for the hassle you have faced
regarding this orderPlease understand that we did try our best to have your
order to you by 3/Initially, you chose standard production and ground
shipping as you have said so yourself and you requested to have the shipping
address changed after the order has been sent to productionPlease note that
usually in such cases, orders or its specifications cannot be changed once
order enters production as vendors are given absolute order informationNonetheless,
after engaging several personnel we could finally alter the shipping address
just so you could have the items at your desired place
Additionally, when you requested the shipping to be
upgraded, we did upgrade the shipping, without charging you additionally for it
even though you offered to pay extra, from ground shipping - Days to rush
shippingWe sent shipment information to *** on 3/*** received it on
3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not
business days, *** did not proceed until Monday 3/Thus your order was
lateWe called *** several times but were informed that there was nothing to
be done about it
Please understand that we did try our best to have the items
to you in time and to the desired locationAdditionally, we also had someone
call you recently, and as you have informed that you no longer require the
products, which could not regrettably be delivered on time due to the reasons
stated above, we are giving you a full refund on your order
Please note that we always stand behind our products and
servicesAs we could not deliver in time, you shall be fully refundedWe have
issued the refund to ***Please check with your bankIt may take a few
business days for the bank to process the credit back to your card
Additionally as a token of goodwill, we are willing to give
you a 5% discount on your next order with us
As we have met your desired settlement, we hope and consider this issue to be
resolvedWe hope our relationship with you is not tarnished and we hope that
you will acknowledge that we did indeed try everything possible to have the
order to you in timeWe hope you will consider us again for your next order
Warmest regards,
24hourwristbands.com
Well...that was misquoted a little I said I wasn't concerned whether I had to send the shirts back or not as I was not looking for a handout and that I would not give away the shirts even if they were free I did state "If I had to keep them I would burn them so no one would think we were happy with the poor and embarrassing quality of the shirts"...or something closely resembling
I am curious though...as you are such sticklers for policy...is it policy to lie to and hang up on customers a half dozen times?
...and yes, I would gladly urinate on your product if it would emphasize my complete and total distaste for a business that appreciates customer relations as much as a stomach ulcer
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint I am not please with the response as nothing was addressed regarding a resolution I have sent all the items back so I expect a refund in full ...you can now burn them if you wishRegards,
***
Hello, this order was placed through our online system which clearly states the customer must place and approve the order on their ownThe best we can do is issue a policy refund of 75% which amounts to $if the product is sent back to us in fullThe customer can also keep the product and receive a courtesy 15% refund for the amount of $The customer still has the product or has used/distributed it so we do not feel a refund should be issued until we receive the product backWe look forward to finding a resolution for this order
Dear Customer,
We are very sorry that you were not pleased with the
productsWe have already contacted you via our ticketing system to address and
resolve the issue and we are issuing a full refund of $which is the full
amount you paid for the cooliesWe refunded the $to transaction ***
Please check with your bankIt may take the bank a few business hours to a few
business days to process the transaction in order for it to show up in your
card
Please accept our earnest apologies for the inconvenienceWe sincerely hope that
this will not hamper our relationship with you and we look forward to your next
order with us
As we have met your desired settlement we hope and consider
this issue to be resolved
Feel free to contact us via the ticketing system for any queries
Warmest regards,
24hourwristbands
Hello, after reviewing this order we have come to the conclusion that the customer should have in put the information online as a front start and back start clip art not a front end or front start....explained to him all of the
information he still don't understand that we did not mess up on his order he didWe then explained to him that had he requested a proof and we didn't send one then we may be able to do a remakeUnfortunately this order was made exactly according to the specifications approved by the customer when they submitted this orderNo refund should be issued for this orderThank you
Hello, your order was shipped via Fed Ex *** on 9/21/15, but it looks as though it was lost in transitThe product was supposed to be delivered to the address below:
background-">
*** *** *** *** *** ** ***United States
We are not sure why the order was not delivered, but since you did not receive your product we will issue a full refund in the amount of $and it will reflect on your account within 1-business daysPlease let us know if you have any other questionsThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have now received the refund offered by the company and consider the matter to be resolved to my satisfactionThank you for your assistance with this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint If you are interested in the imprinted bracelets we will certainly send the product back after receiving a prepaid shipping label Once again, our office must be contacted for processing of the refund*** ***
Regards,
*** *** ** *** *** ***
Dear *** ***,
We are very sorry that you had to look elsewhere for a
resolutionPlease know that we process hundreds of orders everyday and more
than 95% of our customers leave satisfied with the products and services they
receive5% may have issues that we try our best to resolve promptly via our
ticketing systems
As for your order, we have previously explained as to why
the artwork was zoomed out slightly to better contain the length of the artwork
you providedCustom products cannot be re-stocked and will thus be less use to
us that it will be to you. We wish for
you to keep the bands and not spend more money to return it back to us
Customer satisfaction is of utmost importance to us and as
you are still unsatisfied, we are willing to give you a 70% refund on the
orderPlease, do understand that a full refund cannot be opted for as
resources have been used to manufacture and handle the products
Additionally, please note that the courtesy discount of 10%
on your next order still stands should you re-consider to order from us againWe hope to resolve this issue as soon as possibleA ticket
will also be opened to convey this message to youPlease be sure to check your
inbox/spam folder
Warmest regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint As I clearly stated, I will accept a 25% refund of the full amountI have no received that refund, so unless you're going to send me a refund of approximately $25, then we will not reach an agreementConsidering the customer service I've received from this company, I am sure they'll come up with some excuse not to honor the original agreement
Regards,
Hello, we have issued a full refund for this order since the customer was not fully satisfied with their orderWe apologize for any inconvenience you experiencedThe refund will reflect on your account within 1-business daysThanks
Dear *** ***,Please accept our most sincere apologies for all the hassle you
have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder
was not the one that was approved on the original orderEven though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for usWe can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwillOne of our customer service representatives shall immediately get
in touch with you via the ticketing system to notify you about the refund or a remake for the order
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order
We would like to sincerely apologize again for all the inconvenience.Warmest regards,24hourwristbands.com
Beware that if you reorder they do not send the same productIt will be different each time They will not always tell you this and they will not give you a refundWe had over a $order after a $orderThe $order was a different material and color I was promised on the phone the exact same product and they sent us something totally different They offered us a $refund after I argued with them for weeks, ridiculous!
The fact that you can’t leave reviews on their *** pages is a bad sign Bad customer service and they make it hard to get anything taken care of if you have problemsI would not do business with them or Hour Wristbands (same company) We will no longer be doing so Hope this is helpful!
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $Thanks for your
patience with this matterThe refund will reflect on your account within 1-
business daysWe are not sure why your order was sent to
our Chinese facility instead of being produced in our Texas officesWe apologize for the inconveniencePlease let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, May 14, 9:AMTo: drteamSubject: ID *** Re: Complaint ID *** They said they would refund me money and they never didI would like to re-open this complaint -- *** *** - The Place To Be***
Regards,
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Here is a copy of a response to my order
Order Number: ***
Shipping Information*** *** ** *** *** ** ***
DATE
DESCRIPTION
QTY
ORDER STATUS
08/10/3:AM
Ink Injected Wristbands
Scheduled
If you have any questions regarding this or any other order, please feel free to contact us twenty-four hours a day, seven-days-a-week at http://24hourwristbands.com/support-customer-service/
Important Notes,
Please remember the following as you await your order:
Do not be worried if your items ship in separate packagesFor faster delivery, we ship from multiple locations throughout the country and sometimes from overseas (if applicable)To check order status, check tracking, or return an item, please visit http://24hourwristbands.com/login-my-account/
Remember you cannot cancel your order if it has been confirmed
Thank You!
Hello, this order was placed with our company on 9/8/and produced within our 7-business day time frame for standard productionThe order was shipped via Fed Ex *** on 9/and delivered with day air ship
The customer assumed that the order would be produced in the business days even though we clearly state standard production is a minimum of business daysThe customer now has the product and we do not feel a refund should be issuedIf they would like to return the product we can issue a policy refundPlease let us know how you would like to move forwardThanks
Dear *** ***,We would first like to apologize for all the inconvenience that you have encountered with your order, please know we did in fact offer to refund the total tax that was charged from you which is $through the ticketing system but there was no response from you after
that offer was initiated so the tax charge was never refundedWe also clarified that tax is charged with every order from our automated system but we do refund the tax amount for any non-profit, government or tax exempted organizations or customers accordinglyAs it states in out terms and conditions, all orders will have sales tax, customs tax and order insuranceFor
customers that live in a state without sales tax the amount can be
refundedSales tax can also be removed with a valid tax exemption
numberAll orders that are made in China will have an added amount of
3.50% for customs chargeAll orders also will include an insurance
charge of 4.25%Any customers that wish to remove this insurance can
call us within hours of placing an order to have the amount refunded
Please note: If this insurance is refunded Imprint.com will not remake
or redo an order that is lost in transit, stuck in customs or damaged at
any point after the order leaves our custody.Hence, we would have refunded your tax, insurance and customs charge as your order was not being made in china and since you are from Illinois which has a sales tax of 6.25%We have now refunded your entire tax amount of $as you requestedPlease know it may take 5-business days for a transaction to go through after it is processed, our customer service representatives will contact you with a transaction id once your refund is approvedPlease know customer service is of utmost importance to us so having you displeased is deeply disappointing to usWe hope this will not tarnish your relationship with us as we have done nothing other than follow protocol and produce your order according to your specificationsWe still offer a 10% discount on your future order as a token of apology if you choose.Sincerely,24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
I will not argue about your turn-around time, you can find THOUSANDS of people with my exact same issues, despite your claimsYou have one star on ***, and a consumer has even created an entire website called *** to attempt to notify prospect customersUnfortunately I did not find these reviews before making my purchase.
I paid "the price" and did not receive the service you claim to provideI will gladly ship you the wristbands, plesse provide a prepaid shipping label to return them and I will get them on their wayI refuse to pay to ship these back to you on my dollar, none of this is my mistake.
Regards,