Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with usAs per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order
via *** ***The shipment should contain the following:Remake of line item with proper font and font color; 2. card inserts, &remaining bands of line item Scheduled delivery:
Tue 7/05/by 8:pm
Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with youIf you have any queries, kindly call us at our customer service number directlyWe encourage our customers to always contact us directly when issues are faced with an orderThat way we can effectively and efficiently solve any those problems without any interference from another entityWe would also urge you to revoke any payment disputes you may have made on the transaction of order ***We sincerely hope you will like the productsFeel free to contact us via the ticketing system or call us for any further assistanceOur customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** [mailto:lmott***@gmail.com]
Sent: Wednesday, December 16, 9:AMTo: drteamSubject: #*** Hello, This matter was closed yesterday due to my lack of responseI was still waiting for resolution, which I finally received at 11:pm last nightPlease revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them againSincerely, *** ***
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has
received the
order and has not contacted us with any issues regarding the product they receivedone of your orders was shipped via *** ** *** and the other order should be shipping out in the next couple of daysIf you were in a rush for a product we recommend both our debossed and printed wristbands to our customersWe apologize for any inconvenience, but this order was made on timePlease let us know if you have any other questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The refund has yet to post to my accountThe shipping promises that were made have not been addressed
Regards,
Hello, we informed the customer that the claim was denied and the order will not be remadeShe is comparing her order to an order from years ago, but we clearly explained that reorders will not look the same as the previous
orderThese are customized products which do have minor differences from order to order because no mold/screen is saved due to costs and storage issuesWe offered the customer a 10% courtesy refund, but this was not acceptedThe most we can offer is 15% for an order that was produced and delivered according to specificationsPlease advise how you would like to move forwardThanks
I have never been treated the way I just was by one of hour wristbands "customer service" agentsWhen I called to question charges added to my bill after my online purchase, the woman started laughing at me because I asked the question for separate ordersIt went downhill from there and ended with her refusing to give me her name, connect me to a manager and hanging up on meAs a repeat customer who had to wait a combined minutes to speak to this "customer service agent", I am flooredIf you want to look up who handled the call you can do so through my order numbers #*** #***
Thank you so much for your patience and I do apologize for the delay and any inconveniences we have caused youI will refund you the total amount you paid in the promo and taxes which is $you will see that credit back to your account in to business daysYour order is also in transit with DHLYour tracking number is ***Thank you so much and have a great day!
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the
promotional wristbands, which we clearly state during your ordering processThese charges are not hidden and are only added once you approve the Terms and Conditions and order detailsYour order is being sent to productionPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money. As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentionalPlease accept our
sincerest apologiesAdditionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/For your convenience, we shall also provide it here: Refunded $to *** *** Please check with your bankThus please note that the credit has already been processed from our endWe hope that this resolves the issue and we truly hope that this will not tarnish our relationship with youWe hope that you will continue to order from us again in the futureBest Regards,***
I am writing to inform you that a refund has been
issued in the amount of $to transaction #***All refunds are processed in the order
received by the Finance
DepartmentThe refund should be reflected on your accountIf you have any further questions please contact our
customer service departmentThank you and have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
When I originally received the email to approve the proof, I had called and talked to a young lady about my concern regarding the HOT PINK font seeming so light when I printed out the proof verses what *** proof looked like on their web-site. She assured me it would be OK with the glow-in-the-dark green bracelet. The contrast to the proof on their web-site verses the actual item IS NOT a slight difference, it's a MAJOR difference, as you can see by the pictures I've attachedAnd their reply to me returning the wristbands for a 75% refund, at my expense to shipping none the less, is in my opinion unjust and VERY insensitve considering the reason why I ordered these in the first placeIn my 25+ years as a career woman, in my opinion, *** has delivered some of the poorest customer service I have EVER encountered!
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have not received the product they "claimed" to have shpped out once I started the complaint processI have requested numerous times for a FULL refund and they have stopped respondingI have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand MediaAs I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this companyI want a FULL refund and will do whatever I need to until I receive itI am attaching copies of the emails I sent them which happens to be th eonly way I can get any response
Regards,
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will accept a 25% refundThe product took over a month and their customer service was horrible but I am no longer interested in going back and forth$of the original purchase price will do
Hello, we can confirm that your refund for 25% was already processed and we reshipped the product out to you via *** ** ***We feel that this claim can now be closedThank you
Hello, thank you for your postAfter reviewing your order, it seems to have been lost in our
system thus creating a delay in productionWe apologize for any inconvenience
this has
caused you and we can confirm that the order will ship out today or tomorrow at the latestWe are also issuing a courtesy refund of 25% for this order for this mistake on our end. Thanks
for your patience with this matterPlease let us know if you have any other
questionsWe look forward to getting your product to you as we will ship it with the overnight optionThanks
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/and assigned ID ***
Sent: Wednesday, April 20, 8:AM Subject: Re: *** complaint
I received the full refund from themI can close the complaint
Jessica L***
Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The below information is unclear and untrue We never asked that the order be canceled We just received awful customer service for over a week, calling every day, asking for status, being told we would get a call back which, of course, we never received We appreciate the refund, but we also wanted the product, which we've requested several times now
Regards,
Hello, your order was placed with us on 10/9/and we inform our customers that your order will go into production the following business day which in this case was 10/12/The order shipped out on 10/24/via *** ** ***
255, 255);"> which is business days from the production startingWe clearly state that standard production is 6-business days depending on our production schedule and capacityYour order was made on time and shipped to the address you provided usSince the order has shipped we do not feel a full refund should be issued, but if you don't need the product anymore you can send it back to our facilities for a policy refundPlease advise how you would like to move forwardThanks
Thank you for voicing your concern about the recent experience you had with the companyI will be more than happy to assist youCould you provide me with your order number pleaseThank you for your patience
Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with usAs per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order
via *** ***The shipment should contain the following:Remake of line item with proper font and font color; 2. card inserts, &remaining bands of line item Scheduled delivery:
Tue 7/05/by 8:pm
Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with youIf you have any queries, kindly call us at our customer service number directlyWe encourage our customers to always contact us directly when issues are faced with an orderThat way we can effectively and efficiently solve any those problems without any interference from another entityWe would also urge you to revoke any payment disputes you may have made on the transaction of order ***We sincerely hope you will like the productsFeel free to contact us via the ticketing system or call us for any further assistanceOur customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** [mailto:lmott***@gmail.com]
Sent: Wednesday, December 16, 9:AMTo: drteamSubject: #*** Hello, This matter was closed yesterday due to my lack of responseI was still waiting for resolution, which I finally received at 11:pm last nightPlease revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them againSincerely, *** ***
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 7-business daysThe customer has
received the
order and has not contacted us with any issues regarding the product they receivedone of your orders was shipped via *** ** *** and the other order should be shipping out in the next couple of daysIf you were in a rush for a product we recommend both our debossed and printed wristbands to our customersWe apologize for any inconvenience, but this order was made on timePlease let us know if you have any other questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The refund has yet to post to my accountThe shipping promises that were made have not been addressed
Regards,
Hello, we informed the customer that the claim was denied and the order will not be remadeShe is comparing her order to an order from years ago, but we clearly explained that reorders will not look the same as the previous
orderThese are customized products which do have minor differences from order to order because no mold/screen is saved due to costs and storage issuesWe offered the customer a 10% courtesy refund, but this was not acceptedThe most we can offer is 15% for an order that was produced and delivered according to specificationsPlease advise how you would like to move forwardThanks
I have never been treated the way I just was by one of hour wristbands "customer service" agentsWhen I called to question charges added to my bill after my online purchase, the woman started laughing at me because I asked the question for separate ordersIt went downhill from there and ended with her refusing to give me her name, connect me to a manager and hanging up on meAs a repeat customer who had to wait a combined minutes to speak to this "customer service agent", I am flooredIf you want to look up who handled the call you can do so through my order numbers #*** #***
Thank you so much for your patience and I do apologize for the delay and any inconveniences we have caused youI will refund you the total amount you paid in the promo and taxes which is $you will see that credit back to your account in to business daysYour order is also in transit with DHLYour tracking number is ***Thank you so much and have a great day!
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the
promotional wristbands, which we clearly state during your ordering processThese charges are not hidden and are only added once you approve the Terms and Conditions and order detailsYour order is being sent to productionPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Dear Customer,We are truly very sorry that it took us longer than anticipated to refund you the money. As you have mentioned previously, you have ordered from us before and we sincerely hope you know that the delay was completely unforeseen and unintentionalPlease accept our
sincerest apologiesAdditionally, per our records, we can see that one of our representatives have already provided you the transaction ID of the entire refund amount on 7/For your convenience, we shall also provide it here: Refunded $to *** *** Please check with your bankThus please note that the credit has already been processed from our endWe hope that this resolves the issue and we truly hope that this will not tarnish our relationship with youWe hope that you will continue to order from us again in the futureBest Regards,***
I am writing to inform you that a refund has been
issued in the amount of $to transaction #***All refunds are processed in the order
received by the Finance
DepartmentThe refund should be reflected on your accountIf you have any further questions please contact our
customer service departmentThank you and have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
When I originally received the email to approve the proof, I had called and talked to a young lady about my concern regarding the HOT PINK font seeming so light when I printed out the proof verses what *** proof looked like on their web-site. She assured me it would be OK with the glow-in-the-dark green bracelet. The contrast to the proof on their web-site verses the actual item IS NOT a slight difference, it's a MAJOR difference, as you can see by the pictures I've attachedAnd their reply to me returning the wristbands for a 75% refund, at my expense to shipping none the less, is in my opinion unjust and VERY insensitve considering the reason why I ordered these in the first placeIn my 25+ years as a career woman, in my opinion, *** has delivered some of the poorest customer service I have EVER encountered!
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have not received the product they "claimed" to have shpped out once I started the complaint processI have requested numerous times for a FULL refund and they have stopped respondingI have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand MediaAs I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this companyI want a FULL refund and will do whatever I need to until I receive itI am attaching copies of the emails I sent them which happens to be th eonly way I can get any response
Regards,
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will accept a 25% refundThe product took over a month and their customer service was horrible but I am no longer interested in going back and forth$of the original purchase price will do
Hello, we can confirm that your refund for 25% was already processed and we reshipped the product out to you via *** ** ***We feel that this claim can now be closedThank you
Hello, thank you for your postAfter reviewing your order, it seems to have been lost in our
system thus creating a delay in productionWe apologize for any inconvenience
this has
caused you and we can confirm that the order will ship out today or tomorrow at the latestWe are also issuing a courtesy refund of 25% for this order for this mistake on our end. Thanks
for your patience with this matterPlease let us know if you have any other
questionsWe look forward to getting your product to you as we will ship it with the overnight optionThanks
This refund was processed on 3/12/and it should reflect on your account by nowWe will not send a check since the card was refunded successfullyThanks
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/4/and assigned ID ***
Sent: Wednesday, April 20, 8:AM Subject: Re: *** complaint
I received the full refund from themI can close the complaint
Jessica L***
Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The below information is unclear and untrue We never asked that the order be canceled We just received awful customer service for over a week, calling every day, asking for status, being told we would get a call back which, of course, we never received We appreciate the refund, but we also wanted the product, which we've requested several times now
Regards,
Hello, your order was placed with us on 10/9/and we inform our customers that your order will go into production the following business day which in this case was 10/12/The order shipped out on 10/24/via *** ** ***
255, 255);"> which is business days from the production startingWe clearly state that standard production is 6-business days depending on our production schedule and capacityYour order was made on time and shipped to the address you provided usSince the order has shipped we do not feel a full refund should be issued, but if you don't need the product anymore you can send it back to our facilities for a policy refundPlease advise how you would like to move forwardThanks
Thank you for voicing your concern about the recent experience you had with the companyI will be more than happy to assist youCould you provide me with your order number pleaseThank you for your patience