Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,The business only said a refund has been requested for $ The major issue here is how they are doing business and what they will be doing in the future in order to minimize or eliminate the issues I went through My primary issue isn't about money I want to make it easier for future customers who order from hour wristbands, ESPECIALLY the ones who search and see that they have an A+ Rating with the Revdex.com I, as a business owner, have an obligation to reply to a customer complaint IN DETAIL and let them know what I am going to do to fix the problems they encountered I expect the same amount of service when I submit a complaint about a business I have not bashed the business nor have I been overly biased I have only stated my issues and they have yet to explain to me what happened or what they are going to do to fix it other than "request" a $refund
Hello, I can see that his order was shipped via [redacted] ** [redacted] and we will issue a courtesy 15% refund for the delay you had to deal with on this orderSorry for any inconvenienceThank you
Hello, this order was late and the customer will be refunded in fullThe order was not produced according to the customer's specifications and we approve the refund which was issued todayIt will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we apologize for the delay in your orderIt looks as though your order was produced during the [redacted] holiday which caused delays to your orderThe order did take longer than usual, but since you have the product we can either offer a policy refund of 75% or you can return the product in full for a full refundPlease let us know how you would like to move forward so we can reach a resolution on this issueThanks
Dear [redacted] We are extremely sorry for the delay and the inconvenience you faced with the orderPlease understand that we were indeed out of stock on orange small tote bagsAs per our records, you placed the order on September 30, and opted for the proof requestWe sent you a proof on 10/and opened tickets to inform you about the proof which was approved on 10/Please understand that orders only go into production once the proof has been approved Thus even though we had the items in stock at the time of order, by the time the proof was approved, we had unfortunately run out of stock Regrettably, this particular item was out of stock indefinitely and please know that it was unforeseen that the inventory will take as long to come back in stock and we apologize sincerely for thatHowever, we did inform you of this by opening tickets which forwarded calls to you regarding the out-of-stock issue in addition to offering you other similar-styled orange bags as alternativesIf you chose any other alternatives we would have proceeded with them or if you had cancelled the order, we would have done so in addition to reimbursing you the full amount of your moneyBut as you requested to keep the order as is we could not, unfortunately, proceed with itPlease note that we did call you back when the call was dropped while on hold, as no one picked up, a voicemail was sent Nonetheless, as per your conversation with our representative on 3/we have proceeded with your order as the items were back in stock and your order has already been produced and shipped via [redacted] Please note that you chose Ground Shipping which usually takes up to business daysHowever, due to the inconveniences you have faced and as a token of goodwill, we have shipped your package by [redacted] which is scheduled to deliver your package to you today on March 17, at approximately pm Again, we would like to sincerely apologize for the delay and the inconveniences you have facedWe process and deliver thousands of orders everyday and we hope you do not think of us as a fraudulent company Additionally, as a token of apology and gratitude for your continuing patience with this order, we are willing to offer you a 10% discount on your next order with usWe hope this issue is resolvedFeel free to contact us via our ticketing system for any further assistance Thank you Warmest regards, [redacted]
[redacted] We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every orderWe do understand your disappointment but we would also like to clarify that the order is not totally differentThe printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were chargedWe would also like to clarify that the lanyards we use are bought separately, we do not manufacture themWe just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their backWe apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matterPlease let us know how would you like to proceed in resolving this issue and we will follow through accordinglyThank you.Regards,24HourWristbands.Com
[redacted] We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our websiteAs this was an online order and not a phone order we processed your product exactly like it was placedHence, there was no mistake made from our side as the order was made exactly according to the invoiceWe understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristbandWe regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitudeWe hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further informationThank you.Regards, [redacted]
Dear [redacted] , Our most sincere apologies for the inconvenience you faced regarding this order and rest assured that we will take steps to ensure your satisfaction with this order as you had with all your previous orders with us As per your history with us, you have had several orders [redacted] to name a few] where we delivered you with products and services which you were satisfied with We apologize that you received ½” bands instead of ¾” on your phone order [redacted] Phone orders require invoice approval from customers, and as per our terms, the invoices have the final sayThis is done so that any inconsistencies with the customer’s requirements with the invoice specifications can be checked and corrected if necessary ------------------------------------------------------------------------- Terms & Conditions PHONE ORDER APPROVAL You will receive an order confirmation / sales invoice via email shortly after an order is placed over the phoneThis is an automated email systemBy approval, the customer agrees to the order that all the information is correct and accurate Upon the customer's approval, the order will be processed immediately "AS IS" and cannot be modified -------------------------------------------------------------------------- Thus please understand that our phone representative was only following protocol and we hope that you will not hold that against usOur invoices almost always contain all specifications of ordersMost unfortunately, a specification was overlooked while issuing and approving the invoice, by both partiesHowever, we do not feel that our customers should have to settle for anything less than what they will be satisfied with As per your request of the desired settlement, we would be more than happy to grant you a store credit of 50% of the order total $1494.32, equating to $Additionally, to express your importance to us, we would like to offer you an additional 10% courtesy discount on a future orderYou do not require a code to avail for the courtesy discount, simply mention this phone order number [redacted] , and the representative will look it up and have the credit/discount issued A customer service representative shall get in contact with you via our ticketing system to inform you of the aforementioned information We hope that this one experience will not tarnish the many good ones you have had with us If you have any further queries, feel free to respond back to that ticket Warmest regards, [redacted]
Dear Cassie [redacted] We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/which was your desired deadlineWe hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurredPlease let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future businessThank you.Sincerely,24HourWristbands.Com
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intendedHowever, please allow us to clarify certain aspects of the orderAs stated by our representatives, exact color matches are indeed not possibleFor reference, we shall post the color matching section of our terms below:COLOR MATCHING Exact PMS color matches are not availableWe try to match your color selections as closely as possible using PMS numbers as a reference onlyAn exact match cannot be guaranteed for silicone wristbands, lanyards or can coolersIn stock colors will also not be an exact match from a past order but we will still do our best to match itWhen a difference of color occurs, no grounds for a remake, redo or refund will be given.-------However, we did view the images you provided of the productsAlthough the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centeredWe shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise [redacted] at your own costOnce you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the orderA ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing systemHave a good day!Best Regards, [redacted]
Dear [redacted] We apologize if the products are not exactly what you expected them to beBut please note that we produced the product using the exact colors you chosePlease understand that the only reason the products are not exactly the same as the website image is because the latter is merely a digital representation, and will thus vary from the product itself Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ WEBSITE IMAGES All website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed Based on the terms and conditions above, our representative denied the claimNonetheless, for you inconvenience, you were offered a courtesy refund of 10% on the order even though the order cannot be termed defective as we sent you the order with the exact specifications you asked for However, as you are displeased with the order, we shall have one of our customer service representatives contact you via our ticketing system to address your dissatisfaction and provide you with other alternatives We hope that you will cooperate with us Thank you Regards,Netbrands Media Corporation
Dear [redacted] , We are extremely sorry to hear that of the banners did not turn out as your ordered themPer our records for your order [Order # [redacted] ], you were also dissatisfied with the yard signs, which you reported within days of receiptWe have duly resolved the issue by remaking the entire order of the yard signs for youHowever, please understand that our representatives were only following protocol when they denied your claim for the banners as you received the order on May via [redacted] Tracking Number: [redacted] , but opened a claim on August 20, almost months after receipt of the productsAs per our terms, all claims of defect must be reported within days of receipt of the productsThis is because the products we sell are for promotional purposes and some may be prone to wearing and tearing over time which is why we do not process claims that are more than days old Nonetheless, we completely understand your situation and after reconsidering the importance of this event for you, we are willing to allow a one-time exception and process your claimYou paid a total of $for bannersAs you had issues with banners, we are willing to give you a store credit for the amount of the banners which is $Please respond back to us so we an issue this store credit for youWe hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice dayRegards, Imprint.com
This company is horribleThey advertise cent koozies but when you get to their site they only have cent kooziesThey consistently use advertising to drive consumers to their websiteThis is horribleDon't buy! Don't Buy!
Hello, we can confirm that a new order was shipped out for the customer via [redacted] ** [redacted] and we are not sure what the issue is at this timeWe thought the new color choice was a great alternate and we hope the customer was satisfiedThanks
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
Thank you for taking the time to acknowledge and respond I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product This will occur when product is worn If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard I am not a person that habitually returns items, which is why I was not hasty to file a complaint As time went on and more and more bracelets out of the we purchased changed color, the more it burdened my heart to speak up and desire something be done We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of othersThank you for your patience with me in this process as well I am satisfied at this point that I have been heard and you understand You need not do anything furtherHave a good day
Hello, thank you for your postIt looks as though we spoke to you and even agreed to issue a remake for the t shirts you were not satisfied withThe new shirts shipped out via [redacted] ** [redacted] and were made according to the approved invoiceWe hope that we were able to rectify this issue and we can move forward by closing this claimPlease adviseThanks
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACE. THERE IS NO WAY WE CAN SAY ALL 12000 PIECES ARE WRONG BASED OFF THE 6 OR 7 COOLIES THAT THEY SHOW US IN THE PICTURES.. OUR CUSTOMER... SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS AT THIS TIME. AND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERE. THANK YOU.
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with usThank youBelow is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product.
*** ***
IN TRANSIT
*** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** ***
Jessica Luque
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe order was produced on time and shipped via Fed Ex *** and it looks as though there were no
complaints with the product receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,The business only said a refund has been requested for $ The major issue here is how they are doing business and what they will be doing in the future in order to minimize or eliminate the issues I went through My primary issue isn't about money I want to make it easier for future customers who order from hour wristbands, ESPECIALLY the ones who search and see that they have an A+ Rating with the Revdex.com I, as a business owner, have an obligation to reply to a customer complaint IN DETAIL and let them know what I am going to do to fix the problems they encountered I expect the same amount of service when I submit a complaint about a business I have not bashed the business nor have I been overly biased I have only stated my issues and they have yet to explain to me what happened or what they are going to do to fix it other than "request" a $refund
Hello, I can see that his order was shipped via [redacted] ** [redacted] and we will issue a courtesy 15% refund for the delay you had to deal with on this orderSorry for any inconvenienceThank you
Hello, this order was late and the customer will be refunded in fullThe order was not produced according to the customer's specifications and we approve the refund which was issued todayIt will reflect on your account within 1-business daysThanks for your patience with this matterPlease let us know if you have any other questionsThanks
Hello, we apologize for the delay in your orderIt looks as though your order was produced during the [redacted] holiday which caused delays to your orderThe order did take longer than usual, but since you have the product we can either offer a policy refund of 75% or you can return the product in full for a full refundPlease let us know how you would like to move forward so we can reach a resolution on this issueThanks
Dear [redacted] We are extremely sorry for the delay and the inconvenience you faced with the orderPlease understand that we were indeed out of stock on orange small tote bagsAs per our records, you placed the order on September 30, and opted for the proof requestWe sent you a proof on 10/and opened tickets to inform you about the proof which was approved on 10/Please understand that orders only go into production once the proof has been approved Thus even though we had the items in stock at the time of order, by the time the proof was approved, we had unfortunately run out of stock Regrettably, this particular item was out of stock indefinitely and please know that it was unforeseen that the inventory will take as long to come back in stock and we apologize sincerely for thatHowever, we did inform you of this by opening tickets which forwarded calls to you regarding the out-of-stock issue in addition to offering you other similar-styled orange bags as alternativesIf you chose any other alternatives we would have proceeded with them or if you had cancelled the order, we would have done so in addition to reimbursing you the full amount of your moneyBut as you requested to keep the order as is we could not, unfortunately, proceed with itPlease note that we did call you back when the call was dropped while on hold, as no one picked up, a voicemail was sent Nonetheless, as per your conversation with our representative on 3/we have proceeded with your order as the items were back in stock and your order has already been produced and shipped via [redacted] Please note that you chose Ground Shipping which usually takes up to business daysHowever, due to the inconveniences you have faced and as a token of goodwill, we have shipped your package by [redacted] which is scheduled to deliver your package to you today on March 17, at approximately pm Again, we would like to sincerely apologize for the delay and the inconveniences you have facedWe process and deliver thousands of orders everyday and we hope you do not think of us as a fraudulent company Additionally, as a token of apology and gratitude for your continuing patience with this order, we are willing to offer you a 10% discount on your next order with usWe hope this issue is resolvedFeel free to contact us via our ticketing system for any further assistance Thank you Warmest regards, [redacted]
[redacted] We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every orderWe do understand your disappointment but we would also like to clarify that the order is not totally differentThe printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were chargedWe would also like to clarify that the lanyards we use are bought separately, we do not manufacture themWe just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their backWe apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matterPlease let us know how would you like to proceed in resolving this issue and we will follow through accordinglyThank you.Regards,24HourWristbands.Com
[redacted] We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our websiteAs this was an online order and not a phone order we processed your product exactly like it was placedHence, there was no mistake made from our side as the order was made exactly according to the invoiceWe understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristbandWe regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitudeWe hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further informationThank you.Regards, [redacted]
Dear [redacted] , Our most sincere apologies for the inconvenience you faced regarding this order and rest assured that we will take steps to ensure your satisfaction with this order as you had with all your previous orders with us As per your history with us, you have had several orders [redacted] to name a few] where we delivered you with products and services which you were satisfied with We apologize that you received ½” bands instead of ¾” on your phone order [redacted] Phone orders require invoice approval from customers, and as per our terms, the invoices have the final sayThis is done so that any inconsistencies with the customer’s requirements with the invoice specifications can be checked and corrected if necessary ------------------------------------------------------------------------- Terms & Conditions PHONE ORDER APPROVAL You will receive an order confirmation / sales invoice via email shortly after an order is placed over the phoneThis is an automated email systemBy approval, the customer agrees to the order that all the information is correct and accurate Upon the customer's approval, the order will be processed immediately "AS IS" and cannot be modified -------------------------------------------------------------------------- Thus please understand that our phone representative was only following protocol and we hope that you will not hold that against usOur invoices almost always contain all specifications of ordersMost unfortunately, a specification was overlooked while issuing and approving the invoice, by both partiesHowever, we do not feel that our customers should have to settle for anything less than what they will be satisfied with As per your request of the desired settlement, we would be more than happy to grant you a store credit of 50% of the order total $1494.32, equating to $Additionally, to express your importance to us, we would like to offer you an additional 10% courtesy discount on a future orderYou do not require a code to avail for the courtesy discount, simply mention this phone order number [redacted] , and the representative will look it up and have the credit/discount issued A customer service representative shall get in contact with you via our ticketing system to inform you of the aforementioned information We hope that this one experience will not tarnish the many good ones you have had with us If you have any further queries, feel free to respond back to that ticket Warmest regards, [redacted]
Dear Cassie [redacted] We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/which was your desired deadlineWe hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurredPlease let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future businessThank you.Sincerely,24HourWristbands.Com
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intendedHowever, please allow us to clarify certain aspects of the orderAs stated by our representatives, exact color matches are indeed not possibleFor reference, we shall post the color matching section of our terms below:COLOR MATCHING Exact PMS color matches are not availableWe try to match your color selections as closely as possible using PMS numbers as a reference onlyAn exact match cannot be guaranteed for silicone wristbands, lanyards or can coolersIn stock colors will also not be an exact match from a past order but we will still do our best to match itWhen a difference of color occurs, no grounds for a remake, redo or refund will be given.-------However, we did view the images you provided of the productsAlthough the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centeredWe shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise [redacted] at your own costOnce you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the orderA ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing systemHave a good day!Best Regards, [redacted]
Dear [redacted] We apologize if the products are not exactly what you expected them to beBut please note that we produced the product using the exact colors you chosePlease understand that the only reason the products are not exactly the same as the website image is because the latter is merely a digital representation, and will thus vary from the product itself Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ WEBSITE IMAGES All website images are animated and made to resemble the productVariations between image and product will happenExact match of website images and product is not guaranteed Based on the terms and conditions above, our representative denied the claimNonetheless, for you inconvenience, you were offered a courtesy refund of 10% on the order even though the order cannot be termed defective as we sent you the order with the exact specifications you asked for However, as you are displeased with the order, we shall have one of our customer service representatives contact you via our ticketing system to address your dissatisfaction and provide you with other alternatives We hope that you will cooperate with us Thank you Regards,Netbrands Media Corporation
Dear [redacted] , We are extremely sorry to hear that of the banners did not turn out as your ordered themPer our records for your order [Order # [redacted] ], you were also dissatisfied with the yard signs, which you reported within days of receiptWe have duly resolved the issue by remaking the entire order of the yard signs for youHowever, please understand that our representatives were only following protocol when they denied your claim for the banners as you received the order on May via [redacted] Tracking Number: [redacted] , but opened a claim on August 20, almost months after receipt of the productsAs per our terms, all claims of defect must be reported within days of receipt of the productsThis is because the products we sell are for promotional purposes and some may be prone to wearing and tearing over time which is why we do not process claims that are more than days old Nonetheless, we completely understand your situation and after reconsidering the importance of this event for you, we are willing to allow a one-time exception and process your claimYou paid a total of $for bannersAs you had issues with banners, we are willing to give you a store credit for the amount of the banners which is $Please respond back to us so we an issue this store credit for youWe hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice dayRegards, Imprint.com
This company is horribleThey advertise cent koozies but when you get to their site they only have cent kooziesThey consistently use advertising to drive consumers to their websiteThis is horribleDon't buy! Don't Buy!
Hello, we can confirm that a new order was shipped out for the customer via [redacted] ** [redacted] and we are not sure what the issue is at this timeWe thought the new color choice was a great alternate and we hope the customer was satisfiedThanks
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
Thank you for taking the time to acknowledge and respond I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product This will occur when product is worn If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard I am not a person that habitually returns items, which is why I was not hasty to file a complaint As time went on and more and more bracelets out of the we purchased changed color, the more it burdened my heart to speak up and desire something be done We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of othersThank you for your patience with me in this process as well I am satisfied at this point that I have been heard and you understand You need not do anything furtherHave a good day
Hello, thank you for your postIt looks as though we spoke to you and even agreed to issue a remake for the t shirts you were not satisfied withThe new shirts shipped out via [redacted] ** [redacted] and were made according to the approved invoiceWe hope that we were able to rectify this issue and we can move forward by closing this claimPlease adviseThanks
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACE. THERE IS NO WAY WE CAN SAY ALL 12000 PIECES ARE WRONG BASED OFF THE 6 OR 7 COOLIES THAT THEY SHOW US IN THE PICTURES.. OUR CUSTOMER... SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS AT THIS TIME. AND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERE. THANK YOU.
Hello, we have contacted the appropriate officials with the Revdex.com to handle this matter at this time since the customer is not cooperating with usThank youBelow is a documented phone call between the customer and one of our reps where the customer clearly wanted a refund and not the product.
*** ***
IN TRANSIT
*** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** ***
Jessica Luque
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund will reflect on your account within 1-business
daysWe apologize for any confusionThe order was produced on time and shipped via Fed Ex *** and it looks as though there were no
complaints with the product receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day