Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both *** & the company
Themselves have indicated that the custom as work was not attached to ship to Canada and had to be returned to companyIt was signed for by companyThe company issued me a message saying they misplaced the returned item because it was nt handled and filed correctlyThey indicated they would ship me out new products hours afterThat was approx hours ago and they have failed to do so nor are they answering my oleas for a tracking number
Regards,***
Dear
*** ***
You
have our most sincere apologies for the inconvenience you faced regarding this
order
Your
order *** was delivered on Saturday, December 26,
As per our terms and conditions, we do not initiate/process any claim after
days of receiptOur representatives were thus following the company protocolPlease
know that we bear no responsibility once the item has been delivered and that
it is in no way our liability that you could not attend to your delivered package
immediately or on time
Nonetheless, a ticket was opened by one of our
representatives on 2016-01-to initiate the claimsEven though it was long past the timeline
for the initiation and processing claims, we requested claims images from you via
that very ticket [#***] to which you did not respond
Our
records show that you contacted us again at the beginning of February regarding
the claims, but it was way past the official timeline for the claims process
Please recall that we did indeed try to initiate a claim, as courtesy, even
after the timeline had passed to which you did not respond
However,
as customer satisfaction is highly prioritized by us, we are willing to re-open
the claims processNote that we require images for verification so that a
proper resolution can be reached
A
customer service representative shall get in touch with you via the ticketing system
Please provide us with several images of the productWe hope that you will
cooperate with us so that this issue can be resolved.
Thank you
The information below has been posted for reference purposes: --------------------------------------------------------------------------------...⇄ />
TERMS & CONDITION
CLAIMS AND REDO ORDERS
Please check your order immediately upon
receiptAll claims must be reported within calendar days upon receipt of
goods
RETURN & REFUND POLICY
If you receive merchandise that you believe
is defective or of unacceptable print quality, you can use our online ticketing
system to send us at least three
pictures or more of the product within
days of deliveryPlease provide pictures from different angles for a
clear verification
Any
requests for a remake or refund past days after delivery will be denied --------------------------------------------------------------------------------...⇄
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
I will accept refund of but will not pay shipping
Hello, we spoke to the customer after the order was shippedWe informed him that if he no longer want the order he can refuse the package for a full refund or he can keep wit with a 45% refund ($337.00), but he
refusedSo we then told him that most we can do is a 50% since the order is late ($375.00) and he agreedWe issued a refund for the amount of $on *** and it should have reflected on their account by nowWe do not feel a full refund should be issuedThank you
Hello, this order was late and the
customer will be refunded in fullThe order seems to have been lost in our
system thus creating a delay in productionWe apologize for any
inconvenience
this has caused the customerWe can confirm that the order did ship via DHL ***. The full refund will reflect on your account within 1-business daysThanks
for your patience with this matterPlease let us know if you have any other
questionsThanks
Hello, we can confim this order was shipped via *** ** ***
sans-serif;">We also see that you spoke to one of our representatives who issued you a courtesy 15% refund for the amount of $We hope this has resolved the issue and we can close this claimPlease
let us know if you have any other questionsThanks
Hello, we already issued a refund for the tax/customs/handling
on your order on 8/14/The refund should have reflected on your account by nowWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands which
you receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintIt has been weeks and we have still not received the difference in a refund on our credit cardThis also does not address the second issue of the wristbands that arrived with the incorrect wordsThe company acknowledged on my ticket that it was their company's errorI understand that things like this happen, but we should not have been charged for wristbands with the wrong message on themOriginally I was told new wristbands would arrive in time for our event and they were over a week lateI repeatedly called and opened tickets to cancel the order and get a refund but did not get a responseWe paid $for the defective merchandise and we would like that refunded because of the company's errorI have supplied pictures multiple times on the ticket but can send moreI have spent hours trying to getting a straight answer/response from the company and have come up with nothingA few days ago they agreed to give a "full refund" on my ticket on their system - I keep following up and they tell me they're waiting for approvalThere has been no refund into our credit card yet.Thank you for your consideration,
***
Dear Customer,First of all, let us sincerely apologize for any inconvenience you may have faced regarding your order with usIt is indeed very disappointing for us to know that you were not satisfied with Line Item of your second order *** *** We have gone through the records of
your order and it seems that our representative requested you to provide a few clear images of the products our received which you have not yet provided us withWe understand that you may be busy, but please note that our representative was only following protocol as submission of images is mandatory to process any claim of defect/dissatisfactionPlease understand that without the images we cannot verify your claimFurthermore, in accordance to our terms and conditions:REPEAT ORDERS OR RE-ORDERSA repeat order (or "re-order") may not bear the exact band color,
font size or ink color as in the "original" orderThe engraved size of a
re-order may also not match the engraved size of the original order
This is do to each order having a new mold each time, we do not keep
molds on handRepeat or re-orders also fall under the Color Matching
section of the policyPrices may change between redo-----
As each order is handled separately and a separate mold is created every time for an order, exact match or consistency cannot be guaranteed
NOTE: There was no proof of defect with this order as no images were providedFurthermore, per our terms, which all customers must agree to upon submitting each order, a re-order will not bear the exact same outcome
As for the issue with the ink rubbing off, we require a few [at least 3] images of multiple lanyards displaying that effect to verify your claimKindly open a ticket or call us to have a representative open a ticket for you.Thank you.Regards,***
Dear *** ***,
We are extremely sorry for the inconvenience this may have caused youAs per
our records, we have already processed it and have notified you via ticket [***]
and via ***Please check
As informed in ticket [***], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [***] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction ***Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket ***, if you have any queries, as the other
ticket [***] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, ***
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The $was immediately refunded because we are a nonprofit organizationit was the tax and insurance fee and the company removed it because of our non-profit status immediately after we initially placed the orderIt should not be included in the $refund.
The refund should be $for the defective wristbands and $for the change from ink-injected to printed for a total refund of $(over and above that $that was immediately removed due to our non-profit status)Please review my initial message for a breakdown of the charges and the situation
Regards,
***
Dear Makenna ***We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilitiesWe did indeed try expediting your order to meet
your required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $to transaction *** and you do not have to send the products backPlease keep them as a token of our apology and we hope this mishap will not tarnish our relationshipPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
I will never purchase anything from this company again I ordered lanyards for a school fundraiser and the lanyards looked horrible You couldn't read the image that was printed on the lanyards at all They would not refund me because I approved the image The image that I approved you could clearly read The employees are very disrespectful and unprofessional I'm embarrassed to sell these lanyards and on top of that on half of the lanyard the image was upside down
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund of $will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands,
but we included that in the refundYour order was shipped and should be arriving to you soonThe tracking number is *** ** ***. Please let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
I don't usually post good reviewsThis company really delivered a great productNot sure wat all the negative reviews are aboutI guess people usually only write bad reviewsHope this helps!
Hello, we apologize for any inconvenience but we can confirm
that this order has shipped via *** ** *** and will be arriving to you
on Friday 4/As a courtesy we have issued
a 25% refund for the delays on
this order due to the individual bagging taking longer than usualThe refund of $will reflect on your account within 1-
business daysIf you have no use for the product you can reject the product and once it arrives back to our offices we will issue a refund for the remainder of the orderPlease let us know if you have any other questionsThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
While I still think that the refund they provided should've been for the full amount of the koozies that I was unsatisfied with ($42.00), I will resolve it because they're refunding around 71% of the amount ($30.00), and because I'm ready to move on from dealing with themI still will not ever use their company again, and I'm still frustrated that I had to go through so much to get more than an $refundI do not believe, for a moment, that customer satisfaction is their top priority, because they would've rather I had just accepted an $refund and sat quietly unsatisfiedInstead, I opened a case through *** and rated them on *** * ***, as well - once all that was done was when they offered more of a refundYou don't force your customers to go through *** if customer satisfaction is your top priorityThank you for helping with my case, ***I appreciate it!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I appreciate your gesture of 25% refund, but at this time I
don’t think that is sufficient for the time and issues I had to endureCustomer
services were very rude not once but twice and treated me like they really didn’t
care about what issues I was havingTime was a big issueI had to take hours
out of my busy schedule to deal with this matterA 50% refund would be accepted
the product was really not the way I wanted it but was deceived into believing
that the lobster claws were unavailable
thanks
Regards,
"border-bottom-width: 1px; border-bottom-style: solid; border-bottom- padding: 4px;" align="center">2015-06-14:34:IN PRODUCTION
order is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER [redacted]
2015-06-08:30:Remake order created by [redacted]New order id is [redacted]
Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you
Hello, we can confirm that this order was shipped via [redacted]
"">The order was delivered on January 29, so it was ahead of the in hands date you requested from usPlease
let us know if you have any other questionsThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both *** & the company
Themselves have indicated that the custom as work was not attached to ship to Canada and had to be returned to companyIt was signed for by companyThe company issued me a message saying they misplaced the returned item because it was nt handled and filed correctlyThey indicated they would ship me out new products hours afterThat was approx hours ago and they have failed to do so nor are they answering my oleas for a tracking number
Regards,***
Dear
*** ***
You
have our most sincere apologies for the inconvenience you faced regarding this
order
Your
order *** was delivered on Saturday, December 26,
As per our terms and conditions, we do not initiate/process any claim after
days of receiptOur representatives were thus following the company protocolPlease
know that we bear no responsibility once the item has been delivered and that
it is in no way our liability that you could not attend to your delivered package
immediately or on time
Nonetheless, a ticket was opened by one of our
representatives on 2016-01-to initiate the claimsEven though it was long past the timeline
for the initiation and processing claims, we requested claims images from you via
that very ticket [#***] to which you did not respond
Our
records show that you contacted us again at the beginning of February regarding
the claims, but it was way past the official timeline for the claims process
Please recall that we did indeed try to initiate a claim, as courtesy, even
after the timeline had passed to which you did not respond
However,
as customer satisfaction is highly prioritized by us, we are willing to re-open
the claims processNote that we require images for verification so that a
proper resolution can be reached
A
customer service representative shall get in touch with you via the ticketing system
Please provide us with several images of the productWe hope that you will
cooperate with us so that this issue can be resolved.
Thank you
The information below has been posted for reference purposes:
--------------------------------------------------------------------------------...⇄ /> TERMS & CONDITION
CLAIMS AND REDO ORDERS
Please check your order immediately upon
receiptAll claims must be reported within calendar days upon receipt of
goods
RETURN & REFUND POLICY
If you receive merchandise that you believe
is defective or of unacceptable print quality, you can use our online ticketing
system to send us at least three
pictures or more of the product within
days of deliveryPlease provide pictures from different angles for a
clear verification
Any
requests for a remake or refund past days after delivery will be denied
--------------------------------------------------------------------------------...⇄
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
I will accept refund of but will not pay shipping
Hello, we spoke to the customer after the order was shippedWe informed him that if he no longer want the order he can refuse the package for a full refund or he can keep wit with a 45% refund ($337.00), but he
refusedSo we then told him that most we can do is a 50% since the order is late ($375.00) and he agreedWe issued a refund for the amount of $on *** and it should have reflected on their account by nowWe do not feel a full refund should be issuedThank you
Hello, this order was late and the
customer will be refunded in fullThe order seems to have been lost in our
system thus creating a delay in productionWe apologize for any
inconvenience
this has caused the customerWe can confirm that the order did ship via DHL ***. The full refund will reflect on your account within 1-business daysThanks
for your patience with this matterPlease let us know if you have any other
questionsThanks
Hello, we can confim this order was shipped via *** ** ***
sans-serif;">We also see that you spoke to one of our representatives who issued you a courtesy 15% refund for the amount of $We hope this has resolved the issue and we can close this claimPlease
let us know if you have any other questionsThanks
Hello, we already issued a refund for the tax/customs/handling
on your order on 8/14/The refund should have reflected on your account by nowWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands which
you receivedPlease let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintIt has been weeks and we have still not received the difference in a refund on our credit cardThis also does not address the second issue of the wristbands that arrived with the incorrect wordsThe company acknowledged on my ticket that it was their company's errorI understand that things like this happen, but we should not have been charged for wristbands with the wrong message on themOriginally I was told new wristbands would arrive in time for our event and they were over a week lateI repeatedly called and opened tickets to cancel the order and get a refund but did not get a responseWe paid $for the defective merchandise and we would like that refunded because of the company's errorI have supplied pictures multiple times on the ticket but can send moreI have spent hours trying to getting a straight answer/response from the company and have come up with nothingA few days ago they agreed to give a "full refund" on my ticket on their system - I keep following up and they tell me they're waiting for approvalThere has been no refund into our credit card yet.Thank you for your consideration,
***
Dear Customer,First of all, let us sincerely apologize for any inconvenience you may have faced regarding your order with usIt is indeed very disappointing for us to know that you were not satisfied with Line Item of your second order *** *** We have gone through the records of
your order and it seems that our representative requested you to provide a few clear images of the products our received which you have not yet provided us withWe understand that you may be busy, but please note that our representative was only following protocol as submission of images is mandatory to process any claim of defect/dissatisfactionPlease understand that without the images we cannot verify your claimFurthermore, in accordance to our terms and conditions:REPEAT ORDERS OR RE-ORDERSA repeat order (or "re-order") may not bear the exact band color,
font size or ink color as in the "original" orderThe engraved size of a
re-order may also not match the engraved size of the original order
This is do to each order having a new mold each time, we do not keep
molds on handRepeat or re-orders also fall under the Color Matching
section of the policyPrices may change between redo-----
As each order is handled separately and a separate mold is created every time for an order, exact match or consistency cannot be guaranteed
NOTE: There was no proof of defect with this order as no images were providedFurthermore, per our terms, which all customers must agree to upon submitting each order, a re-order will not bear the exact same outcome
As for the issue with the ink rubbing off, we require a few [at least 3] images of multiple lanyards displaying that effect to verify your claimKindly open a ticket or call us to have a representative open a ticket for you.Thank you.Regards,***
Dear *** ***,
We are extremely sorry for the inconvenience this may have caused youAs per
our records, we have already processed it and have notified you via ticket [***]
and via ***Please check
As informed in ticket [***], you requested a cancellation
and one of our representatives responded to both your tickets informing you
that the order was cancelled and a refund has been requestedWe would like for
you to know that the pending refund request is reviewed by a manager within the
next 5-business days and the refund is then issuedUnfortunately, there was
a delay in processing the refund
Please know that due to a system glitch, your response via
the ticket [***] did not reach usThus we could not respond to it
Please know that a full refund of $has been refunded
to transaction ***Please check with your bankIt may take a while for
the bank to process the transaction but rest assured that it will definitely
reach you
Please respond back to ticket ***, if you have any queries, as the other
ticket [***] is not working properly and has been closed to avoid any
confusion
We are so very sorry if this caused you any distress, ***
We hope this issue is resolved now and we hope you will not think ill of usWe
trust that our relationship with you is not tarnished and that you will
consider us again for your next order
Have a nice day!
Warmest regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The $was immediately refunded because we are a nonprofit organizationit was the tax and insurance fee and the company removed it because of our non-profit status immediately after we initially placed the orderIt should not be included in the $refund.
The refund should be $for the defective wristbands and $for the change from ink-injected to printed for a total refund of $(over and above that $that was immediately removed due to our non-profit status)Please review my initial message for a breakdown of the charges and the situation
Regards,
***
Dear Makenna ***We apologize for any and all inconvenience that you have had to face with your order, please know that we have always prioritized our customers over all aspects and always do the most we can with the best of our abilitiesWe did indeed try expediting your order to meet
your required deadline but sometimes even after all our efforts things still does go wrong sometimes, we are very disappointed to have you displeased so we have already issued a full refund of $to transaction *** and you do not have to send the products backPlease keep them as a token of our apology and we hope this mishap will not tarnish our relationshipPlease contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
I will never purchase anything from this company again I ordered lanyards for a school fundraiser and the lanyards looked horrible You couldn't read the image that was printed on the lanyards at all They would not refund me because I approved the image The image that I approved you could clearly read The employees are very disrespectful and unprofessional I'm embarrassed to sell these lanyards and on top of that on half of the lanyard the image was upside down
Hello, we are issuing a refund for the tax/customs/handling
on your orderThe refund of $will reflect on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for the promotional wristbands,
but we included that in the refundYour order was shipped and should be arriving to you soonThe tracking number is *** ** ***. Please let us know
if there is anything else we can assist you withThanks for contacting us
Have a nice day
I don't usually post good reviewsThis company really delivered a great productNot sure wat all the negative reviews are aboutI guess people usually only write bad reviewsHope this helps!
Hello, we apologize for any inconvenience but we can confirm
that this order has shipped via *** ** *** and will be arriving to you
on Friday 4/As a courtesy we have issued
a 25% refund for the delays on
this order due to the individual bagging taking longer than usualThe refund of $will reflect on your account within 1-
business daysIf you have no use for the product you can reject the product and once it arrives back to our offices we will issue a refund for the remainder of the orderPlease let us know if you have any other questionsThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
While I still think that the refund they provided should've been for the full amount of the koozies that I was unsatisfied with ($42.00), I will resolve it because they're refunding around 71% of the amount ($30.00), and because I'm ready to move on from dealing with themI still will not ever use their company again, and I'm still frustrated that I had to go through so much to get more than an $refundI do not believe, for a moment, that customer satisfaction is their top priority, because they would've rather I had just accepted an $refund and sat quietly unsatisfiedInstead, I opened a case through *** and rated them on *** * ***, as well - once all that was done was when they offered more of a refundYou don't force your customers to go through *** if customer satisfaction is your top priorityThank you for helping with my case, ***I appreciate it!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I appreciate your gesture of 25% refund, but at this time I
don’t think that is sufficient for the time and issues I had to endureCustomer
services were very rude not once but twice and treated me like they really didn’t
care about what issues I was havingTime was a big issueI had to take hours
out of my busy schedule to deal with this matterA 50% refund would be accepted
the product was really not the way I wanted it but was deceived into believing
that the lobster claws were unavailable
thanks
Regards,
"border-bottom-width: 1px; border-bottom-style: solid; border-bottom- padding: 4px;" align="center">2015-06-14:34:IN PRODUCTION
order is defective - customer wants a remake - NEW FONT SELECTED - - ARIAL BOLD - OFFERED A 10% OFF ORDER AS A COURTESY - THE CUSTOMER COLORS SELECTED WERE BOTH (PURPLE COLORS ) AND THE BAND PREVIEW SHOWS ORANGE - REFUND CUSTOMER [redacted]
2015-06-08:30:Remake order created by [redacted]New order id is [redacted]
Hello, this order was handled by our customer service team and the customer approved a remake orderWe do not feel a refund should be issued since they preferred a remake insteadWe always give our customers both options and this is what they selected so we will move forward with the remakeThank you
Hello, we can confirm that this order was shipped via [redacted]
"">The order was delivered on January 29, so it was ahead of the in hands date you requested from usPlease
let us know if you have any other questionsThanks