Hello, we can confirm that the
customer was refunded in fullWe apologize for any inconvenience
this has caused the customerWe can confirm that the order did not ship
" line-height: 115%"> Thanks
for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other
questionsThanks
This company should not be in business. After paying for a rush order ($50) and shipping they guaranteed me a certain delivery date. After calling to see where the shipment was they informed me they cant do the font I chose which I picked from their website. I never received a phone call or an email stating this issue and I need the products in 24 hours. The people on the phone are rude and not helpful at all. Their address says they are in Houston but after speaking with them it is very clear that they are not and it is a fake address for them to use. DO NOT USE THIS COMPANY!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You over charged me to begin with which is WHY the original $15 was refunded. Refund me the $25 you promised and the dispute will be closed. Until then, no. Your business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shameful. I am ashamed FOR you, because obviously you have none yourself.Regards,
Dear[redacted]
We apologize for all and any inconvenience that you had to face with your order but as of now a full remake of all 7500 koozies have been issued, the order numbers for the remake orders are [redacted] and we are trying our best to have it delivered within...
27th which is your requested deadline. Your remake for the 1500 koozies seems to have already been shipped and delivered, here is the Tracking Number: [redacted] and the 6000 koozie remake is in production at the moment and will ship out soon. Please contact us for any further inquiries about your remake order. Thank you.Sincerely,[redacted]
Hello, after receiving this order the customer states that the lanyards are nothing like the proof. We informed the customer to send images to the ticket that was created. The customer had their claim reviewed and were offered a...
25% refund to keep the product which they accepted. We issued a refund of $315.00 to the transaction charged and the customer still has the product. We do not feel any additional steps need to be taken since this claim was closed since an agreement was met. Please let us know what else we can do. Thanks.
Dear [redacted],
We would like to sincerely apologize on behalf
of the representative who you claim was rude to you. Please know that necessary
actions will be taken to rectify this matter as we take customer service issues
very seriously and we consider customer satisfaction as a top priority. Thus,
having you displeased is very disappointing for us.
We have looked into your claim and
have already issued a full remake of your order, completely free of cost. You
are not required to pay for the shipping of the remake order as the error on
the initial order was from our end and we genuinely apologize for that.
We produce hundreds of orders everyday
and try our best to satisfy our customers. Unfortunately, some fall through the
cracks. Please, note that when we do make an error, we accept it upon verification and try our
best to rectify the situation. We thus hope that you will not hold anything
against us and we hope that this will not tarnish our relationship with you.
We consider this issue resolved and earnestly
hope that you will be satisfied with the product.
Your remake order number is: [redacted]. For
any queries, feel free to open a ticket under this order number.
Warmest Regards,
24hourwristbands.
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via Fed Ex [redacted] and although we did...
fulfill our part of the order we will still issue a full refund after filing a claim with Fed Ex for losing the package. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Dear Jana S [redacted]We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong,...
that is what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurred. Even though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time around. Please let us know how would you like to be reimbursed and we will act accordingly. We hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspects. We would also like to offer a 10% discount on a future order if you choose as a token of apology. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello [redacted]
We apologize sincerely for any...
unprofessional conduct from
our part. Rest assured that strong actions will be taken to maintain good
customer service from our end. We take opinions from our clients very seriously
and try our best to resolve their issues so that they can leave satisfied.
We would like to additionally apologize for any inconvenience
you faced regarding your order. Please note that you chose your order to be
customized in China. We had the items produced and shipped but please understand
that there was a slight hick-up at customs. We sincerely hope you understand
that it is completely our control and is something that cannot be foreseen for
all orders.
Nonetheless, you have mentioned your deadline to be April 4th.
As per both the [redacted] for your order, it shows:
Actual delivery:
Thu 3/31/2016 10:53 am
KEARNEY,, NE US
Signed for by: [redacted]
Again, we would like to sincerely apologize for any distress this may have caused you.
We hope this issue is resolved as the order did reach you within your extended
deadline of 4/4.
Please feel free to open a ticket if you have any queries.
Thank you.
Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organization. I will be more than happy to assist you with coming to a fast resolution on your order. After reviewing your order with the company the order was made correctly according to the...
order invoice so at this time we wouldn't be able to cover the cost of the return shipping or process a full refund. I do apologize you was misinformed by the representatives and they have already been dealt with. I can process a 30% refund ($78.94). Please respond and thank you for your patience and have a wonderful day!
Again we apologize for this error. We do have instances when some orders are late and clearly we accepted responsibility for this mistake. Thanks for sharing your concerns. We will definitely continue to improve our production and customer service methods. Thanks.
I recently ordered RED lanyards and was sent Orange or salmon colored. After submitting several pictures I am being told that this IS their red. The lanyards match the pumpkins I have out for fall right now. They are definitely not red. I have gotten no where with this company.
Hello, we are issuing a refund for the tax/customs/handling
on your order of $10.24. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. We have also refunded the additional $15.00 is for the
processing/handling fee for the...
promotional 100 wristbands. Please let us know
if there is anything else we can assist you with. Your order was also shipped and delivered via [redacted]. Thanks for contacting us.
Have a nice day.
Dear [redacted],
Please accept our most sincere apologies for all the hassle you
have had to go through regarding your orders [[redacted] [redacted] [redacted]].
Please note that for order # [redacted], your complaint was that the color grey
came out blue. Upon reviewing your claim we informed you that the ‘grey’ seemed
blue because you chose PMS 5445, which falls in the range of blue colors in the
PMS chart. We shall also attach the image of that portion of the chart containing
PMS 5445 to clarify any further confusion.
We deeply acknowledge and appreciate you having enough faith in us
to place another order since the first one did not come out exactly as you
wanted, even though it was made as per your specifications.
As for Order #[redacted], we have accepted your claim upon reviewing and offered to
partially refund you for the order which you accepted. The refund was issued
via transaction [redacted]
However, we understand that this must have been a very
sentimental and deeply emotional purchase for you for the message it conveyed:
grey indicating brain cancer of a father and pink indicating breast cancer of a
mother. Due to the sensitivity of the situation, we shall gladly issue a full
remake of your order for you. Please
accept this as a token of apology and goodwill towards our customers.
One of our customer service representatives shall immediately get
in touch with you via the ticketing system to inform you of the remake order.
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order.
We would like to sincerely apologize again for all the inconvenience
and our deepest condolences and sympathies to the families of the ones who are suffering
or have suffered.
Warmest regards,24hourwristbands.com.
Thank you so much for your patience. A refund has been requested in the amount of...
$15.00. All refunds are processed in the order received by the Finance Department. Once approved it takes 3-5 business days to post to your account. If you have any further questions please contact our customer service department. Thank you and have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would accept the 285.00 and you pay the shipping . This was due to poor communication on your part. Please refund the 285.00 [Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account...
within 1-3 business days. We are not sure why they opened a claim with the Revdex.com when we were fully complaint with their request and assisted them in a timely manner. Thanks.
Hello, we have already provided tracking information for
this order which showed the order was made on time. Not one attempted to contact
our company was made by the customer. We allow up to 7 days upon receiving the
product for a customer to file a claim with our customer...
service team. Your order was placed on 5/4/15 and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/15 via [redacted] and it was delivered the next business day. If we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did
not occur and we have no reason to believe the customer was not fully satisfied
with the order. They have either used or distributed the product.
The resolution is still not what I had hoped to receive considering the fee...
changes that kept taking place and due to the time and effort that has been put into settling this issue.
I will close the account and call it resolved once the 30% refund is received. I do believe (based on the fact that my credit card had fraudulent activity on it) that if you tried to refund the amount to my credit card, it would not have gone through.... Please send a paper check and once I receive and it has cleared I will "resolve" this complaint.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, we see that you had a customer service representative contact you and get a new order placed for you and shipped overnight via [redacted] and delivered the next day. We hope that your request was fulfilled...
and that we can close this claim. Please let us know if you have any other questions or concerns at this time. Thanks.
Hello, we can confirm that the
customer was refunded in fullWe apologize for any inconvenience
this has caused the customerWe can confirm that the order did not ship
" line-height: 115%"> Thanks
for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other
questionsThanks
This company should not be in business. After paying for a rush order ($50) and shipping they guaranteed me a certain delivery date. After calling to see where the shipment was they informed me they cant do the font I chose which I picked from their website. I never received a phone call or an email stating this issue and I need the products in 24 hours. The people on the phone are rude and not helpful at all. Their address says they are in Houston but after speaking with them it is very clear that they are not and it is a fake address for them to use. DO NOT USE THIS COMPANY!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You over charged me to begin with which is WHY the original $15 was refunded. Refund me the $25 you promised and the dispute will be closed. Until then, no. Your business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shameful. I am ashamed FOR you, because obviously you have none yourself.Regards,
Dear[redacted]
We apologize for all and any inconvenience that you had to face with your order but as of now a full remake of all 7500 koozies have been issued, the order numbers for the remake orders are [redacted] and we are trying our best to have it delivered within...
27th which is your requested deadline. Your remake for the 1500 koozies seems to have already been shipped and delivered, here is the Tracking Number: [redacted] and the 6000 koozie remake is in production at the moment and will ship out soon. Please contact us for any further inquiries about your remake order. Thank you.Sincerely,[redacted]
Hello, after receiving this order the customer states that the lanyards are nothing like the proof. We informed the customer to send images to the ticket that was created. The customer had their claim reviewed and were offered a...
25% refund to keep the product which they accepted. We issued a refund of $315.00 to the transaction charged and the customer still has the product. We do not feel any additional steps need to be taken since this claim was closed since an agreement was met. Please let us know what else we can do. Thanks.
Dear [redacted],
We would like to sincerely apologize on behalf
of the representative who you claim was rude to you. Please know that necessary
actions will be taken to rectify this matter as we take customer service issues
very seriously and we consider customer satisfaction as a top priority. Thus,
having you displeased is very disappointing for us.
We have looked into your claim and
have already issued a full remake of your order, completely free of cost. You
are not required to pay for the shipping of the remake order as the error on
the initial order was from our end and we genuinely apologize for that.
We produce hundreds of orders everyday
and try our best to satisfy our customers. Unfortunately, some fall through the
cracks. Please, note that when we do make an error, we accept it upon verification and try our
best to rectify the situation. We thus hope that you will not hold anything
against us and we hope that this will not tarnish our relationship with you.
We consider this issue resolved and earnestly
hope that you will be satisfied with the product.
Your remake order number is: [redacted]. For
any queries, feel free to open a ticket under this order number.
Warmest Regards,
24hourwristbands.
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via Fed Ex [redacted] and although we did...
fulfill our part of the order we will still issue a full refund after filing a claim with Fed Ex for losing the package. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Dear Jana S [redacted]We apologize for all and any inconvenience that you have had to face with your order, please know that we always try and do the most we can within our capabilities to satisfy our customers but there are some instances were even after all our efforts things still go wrong,...
that is what seemed to have happened with your order because we did try and expedite your order to meet your desired deadline but production ended up taking a bit more time than it was supposed to and hence this mishap occurred. Even though we completed production on your order we have nonetheless agreed to cancel shipping and issue a full refund as your deadline has already passed but because of transaction errors your refund could not be processed so we have to reimburse you through either a check or a store credit if you choose to place another order and we promise to serve you better this time around. Please let us know how would you like to be reimbursed and we will act accordingly. We hope this mishap does not tarnish our relationship as we have always prioritized our customers over all aspects. We would also like to offer a 10% discount on a future order if you choose as a token of apology. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello [redacted]
We apologize sincerely for any...
unprofessional conduct from
our part. Rest assured that strong actions will be taken to maintain good
customer service from our end. We take opinions from our clients very seriously
and try our best to resolve their issues so that they can leave satisfied.
We would like to additionally apologize for any inconvenience
you faced regarding your order. Please note that you chose your order to be
customized in China. We had the items produced and shipped but please understand
that there was a slight hick-up at customs. We sincerely hope you understand
that it is completely our control and is something that cannot be foreseen for
all orders.
Nonetheless, you have mentioned your deadline to be April 4th.
As per both the [redacted] for your order, it shows:
Actual delivery:
Thu 3/31/2016 10:53 am
KEARNEY,, NE US
Signed for by: [redacted]
Again, we would like to sincerely apologize for any distress this may have caused you.
We hope this issue is resolved as the order did reach you within your extended
deadline of 4/4.
Please feel free to open a ticket if you have any queries.
Thank you.
Best Regards,
[redacted]
Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organization. I will be more than happy to assist you with coming to a fast resolution on your order. After reviewing your order with the company the order was made correctly according to the...
order invoice so at this time we wouldn't be able to cover the cost of the return shipping or process a full refund. I do apologize you was misinformed by the representatives and they have already been dealt with. I can process a 30% refund ($78.94). Please respond and thank you for your patience and have a wonderful day!
Again we apologize for this error. We do have instances when some orders are late and clearly we accepted responsibility for this mistake. Thanks for sharing your concerns. We will definitely continue to improve our production and customer service methods. Thanks.
I recently ordered RED lanyards and was sent Orange or salmon colored. After submitting several pictures I am being told that this IS their red. The lanyards match the pumpkins I have out for fall right now. They are definitely not red. I have gotten no where with this company.
Hello, we are issuing a refund for the tax/customs/handling
on your order of $10.24. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. We have also refunded the additional $15.00 is for the
processing/handling fee for the...
promotional 100 wristbands. Please let us know
if there is anything else we can assist you with. Your order was also shipped and delivered via [redacted]. Thanks for contacting us.
Have a nice day.
Dear [redacted],
Please accept our most sincere apologies for all the hassle you
have had to go through regarding your orders [[redacted] [redacted] [redacted]].
Please note that for order # [redacted], your complaint was that the color grey
came out blue. Upon reviewing your claim we informed you that the ‘grey’ seemed
blue because you chose PMS 5445, which falls in the range of blue colors in the
PMS chart. We shall also attach the image of that portion of the chart containing
PMS 5445 to clarify any further confusion.
We deeply acknowledge and appreciate you having enough faith in us
to place another order since the first one did not come out exactly as you
wanted, even though it was made as per your specifications.
As for Order #[redacted], we have accepted your claim upon reviewing and offered to
partially refund you for the order which you accepted. The refund was issued
via transaction [redacted]
However, we understand that this must have been a very
sentimental and deeply emotional purchase for you for the message it conveyed:
grey indicating brain cancer of a father and pink indicating breast cancer of a
mother. Due to the sensitivity of the situation, we shall gladly issue a full
remake of your order for you. Please
accept this as a token of apology and goodwill towards our customers.
One of our customer service representatives shall immediately get
in touch with you via the ticketing system to inform you of the remake order.
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order.
We would like to sincerely apologize again for all the inconvenience
and our deepest condolences and sympathies to the families of the ones who are suffering
or have suffered.
Warmest regards,24hourwristbands.com.
Thank you so much for your patience. A refund has been requested in the amount of...
$15.00. All refunds are processed in the order received by the Finance Department. Once approved it takes 3-5 business days to post to your account. If you have any further questions please contact our customer service department. Thank you and have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I would accept the 285.00 and you pay the shipping . This was due to poor communication on your part. Please refund the 285.00 [Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account...
within 1-3 business days. We are not sure why they opened a claim with the Revdex.com when we were fully complaint with their request and assisted them in a timely manner. Thanks.
Hello, we have already provided tracking information for
this order which showed the order was made on time. Not one attempted to contact
our company was made by the customer. We allow up to 7 days upon receiving the
product for a customer to file a claim with our customer...
service team. Your order was placed on 5/4/15 and we clearly state that all orders will go into production the next business day and we did that as we shipped the order out 5/5/15 via [redacted] and it was delivered the next business day. If we make a mistake and do not ship an order out on time we will always issue a full refund and even let the customer keep the product, but this did
not occur and we have no reason to believe the customer was not fully satisfied
with the order. They have either used or distributed the product.
The resolution is still not what I had hoped to receive considering the fee...
changes that kept taking place and due to the time and effort that has been put into settling this issue.
I will close the account and call it resolved once the 30% refund is received. I do believe (based on the fact that my credit card had fraudulent activity on it) that if you tried to refund the amount to my credit card, it would not have gone through.... Please send a paper check and once I receive and it has cleared I will "resolve" this complaint.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, we see that you had a customer service representative contact you and get a new order placed for you and shipped overnight via [redacted] and delivered the next day. We hope that your request was fulfilled...
and that we can close this claim. Please let us know if you have any other questions or concerns at this time. Thanks.