Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organizationI will be more than happy to assist you with coming to a fast resolution on your orderAfter reviewing your order and the bands that were sent back to the companyThat is the correct color shade of olive green bands that you receivedI do apologize for any delays or inconveniences we have caused youI will be more than happy to discount 50% off on the order which is $Also the bands are in transit with FedExYour tracking number is [redacted] Thank you and have a great day!
Dear Customer, Firstly we would sincerely like to apologize for the error in the printingOur claims department has viewed the images you provided and have verified your claim to be legitimateSecondly we would like to apologize for the delay in getting the order remade For convenience, we shall have a customer service representative get in touch with you via the ticketing system [Ticket # [redacted] ] about the remakeAs the remake was requested some time ago, and as customers may need the remade products within a particular time-frame, the representative shall contact you regarding whether or not you still wish for the remake or if you would like to opt for a refund If you still wish for the remake, please confirm so via that ticket and the representative shall issue one for you immediatelyWe advise you to kindly refer to the following sections of our terms and conditions below: CLAIMS AND REDO ORDERS If misspelling is the issue we will first examine the order Redo order will ship ground unless expedite shipping request at an additional charge RETURN & REFUND POLICY We will have a Claims Representative to review the issue and, upon verification of the mistake, we will remake the product for youStandard Production and Standard Shipping are only estimated schedules and are not guaranteed to meet deadlines --------------------------------------------------------------------------------...⇄ If you do opt for a remake, please be notified that it will follow time-frames of standard production and ground shipping Please let us know via the ticket [# [redacted] ] regarding how you would like for us to proceed We await your response Warmest regards, 24hourwristbands
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via [redacted] ** [redacted] Thanks for your patience with this matterPlease let us know if you have any other questionsThanks
Dear [redacted] , Please accept our most sincere apologies for all the hassle you have had to go through regarding your orders [ [redacted] ] Please note that for order # [redacted] , your complaint was that the color grey came out blueUpon reviewing your claim we informed you that the ‘grey’ seemed blue because you chose PMS 5445, which falls in the range of blue colors in the PMS chartWe shall also attach the image of that portion of the chart containing PMS to clarify any further confusion We deeply acknowledge and appreciate you having enough faith in us to place another order since the first one did not come out exactly as you wanted, even though it was made as per your specifications As for Order # [redacted] , we have accepted your claim upon reviewing and offered to partially refund you for the order which you acceptedThe refund was issued via transaction [redacted] However, we understand that this must have been a very sentimental and deeply emotional purchase for you for the message it conveyed: grey indicating brain cancer of a father and pink indicating breast cancer of a motherDue to the sensitivity of the situation, we shall gladly issue a full remake of your order for youPlease accept this as a token of apology and goodwill towards our customers One of our customer service representatives shall immediately get in touch with you via the ticketing system to inform you of the remake order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience and our deepest condolences and sympathies to the families of the ones who are suffering or have suffered Warmest regards,24hourwristbands.com
Dear [redacted] ***,We would first like to apologize for all the inconvenience you had to face with your order, we understand your disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed you and apologized for before, through our ticketing systemAs you did choose day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically business daysStandard Production time is "estimated" and your order will not be considered late if production has exceeded business days If for any reason, the order was placed during one of our Chinese Holiday Production breaks, Standard Production can be delayed up to an additional business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($to transaction [redacted] ) and now we are offering another 25% discount more which brings your discount to 30% on your orderPlease contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeasedWe hope to serve you better in the future if you give us another chance Sincerely, 24hourwristbands.com
[redacted] First of all, we would like to sincerely apologize for all the inconveniences you have faced regarding this orderHowever, please know that we were not in denial when we mentioned that we did not receive any tickets from youWe did, in fact, have no records of any tickets from you other than the ticket [redacted] which we responded toAdditionally, please know that we looked through all recent [redacted] messages under the names [redacted] We sincerely apologize for the delay you faced in the order Please know that it was completely unforeseen and unintentional Due to all the inconveniences you faced regarding this order, we feel your request for a full refund in more than fair and we would be more than happy to comply Please know that a full refund has already been issued and processed via transaction ID [redacted] We have already processed the refund from our endIt may take a few business days for the bank to process it and the credit to reflect upon your card Again, we would like to sincerely apologize for everythingWe hope this will not tarnish our relationship with you and we hope you will give us another chance to serve you betterPlease know that we process thousands of orders everyday and most of our customers leave happyOnly a few fall through the gaps and regrettably, this case was one of them Additionally, as a token of goodwill towards you, we would like to offer you a 10% discount on your next order, should you choose to have one with us Warmest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, May 11, 7:AMTo: drteamSubject: Complaint # [redacted] I know that I accepted the resolution provided for this claim, but have yet to receive the monetary compensation Is there is time limit involved in resolving and finalizing payment? I stipulated in my acceptance that we would accept a 75% refund as long as it was a check reimbursement to the organizationI haven’t received it to date Please adviseThank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI would accept the and you pay the shipping This was due to poor communication on your partPlease refund the [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You are more than welcome to pay for shipping upfront in whatever manner you choose We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved Regards, [redacted] ***
Dear Customer, We are extremely sorry that you were not happy with your productPlease understand that minor visual imperfections may exist on custom printed productsHowever, these effects are acceptable within industry standards and the products cannot really be considered defective Nonetheless, please know that customer satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not possible as some non-refundable finances/services & non-reusable resources have already been invested on this orderHowever, due to your immense dissatisfaction on the products, we are willing to accept your request of 75% refund Please note: You paid a total of $for this order 75% of $= $ Please know that we have already refunded you $earlier Charged Amount $ Refunded Amount $ Remaining Balance $ $ - $25.12= $ We have reimbursed the remaining amount of $back to your cardRefund of $to transaction [redacted] Feel free check with your bankPlease note that it may take the bank a few business days to process the transaction and for the credit to reflect on your statement A customer service representative shall also get in touch with you via the ticketing system to inform you of the aboveWe hope this issue is resolved Warmest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, October 31, 4:PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] This is laughableCheck your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $TO ENSURE PRODUCTION WAS COMPLETEDI chose/paid for 1-day production and after days it WASN'T completedAnd furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" orderOnly thing I could do was fork over an extra $In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored
Dear Customer, We are sincerely sorry for any confusion or inconvenience our ordering system may have caused youPlease note that it is stated clearly, right below the ‘add to cart’ button that: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST We see that you ordered printed wristbands and opted for the Promotion: Free Wristbands - Shipping & Handling [+15.00]Please know that this promotional offer has a shipping and handling charge of $as stated in our website Further below the order-submit button, right under the displayed reviews, we provide some information regarding the bandsOne of those states: **free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, kindly note that it is mentioned in our terms and conditions that additional charges such as tax, customs, etc may be applicable to order sub-total which is what is shown initiallyNonetheless, we are extremely sorry for the inconvenience The allocation of the charges are as follows: SubTotal: $ Coupon Discount: - $ Tax Total: $ Total: $ [Note: Subtotal also includes the $shipping and handling fee for the promotional bands and the shipping charges which is $34.69.] We are sorry for the delayPlease know that it took a little more time than anticipated to process the refundBut rest assured that the refund has been fully processed We have refunded you, in full, $to transaction [redacted] on 4/Please check with your bankIt may take the bank a few business days to process the transaction in order for it to show up in your statement As your desired settlement has been met, we hope and consider this issue to be resolvedFeel free to contact us via the ticketing system if you have any queries and a representative shall respond to your query within business hours Again, apologies for any inconvenienceWe hope our relationship will not be tarnished and we hope this will not prevent you from ordering from us again Have a good day ahead Warmest regards, 24hourwristbands
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $Thanks for your patience with this matterThe refund will reflect on your account within 1-business daysThanks
Hello, we can confirm that the customer was refunded in fullWe apologize for any inconvenience this has caused the customerWe can confirm that the order did not ship Thanks for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other questionsThanks
I placed an order of Sept 7th They charged my credit card but printed and sent my order When I contacted the company, they said there was an issue with the artwork but it was the first I had heard The order was for an event We have to cancel the order and did not have the marketing piece for the event as planned Very disappointing communication and customer service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completedNor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered toNor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR MarchSo issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is anotherThey need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples businessUNACCEPTABLEThis cannot just be brushed under the rug! [redacted]
Dear [redacted] ,We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you receivedPlease know that we do not produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standardsWe understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provideIt is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourselfIt seems you were offered a $refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $refund but that is the most we are allowed to give as we have provided your order exactly as it was placedWe would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy themPlease contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I ordered wristbands on May 12, I selected a day production time and day delivery timeAs of today, June 7, I HAVE NOT received these wristbandsThis was purchased for an event that we had for June 2-4, We no longer are able nor do we want these wristbandsWhen I called last Wednesday, June 1, I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, As stated, we still have not received these wristbandsThe tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, I made a much larger order of wristbands on May 11, that we received in plenty of timeI also received an e-mail on May 13, that BOTH of my orders we ready for productionWhen asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receiveThe order # is [redacted] The total for this order was $I am not able to use these wristbands anymore because the event is over Regards,
So you would like us to issue a refund of $and you will keep the product? We are not sure what you are looking to receiveYou will be reimbursed for shipping the product back to us if the refund is approvedThanks
I am writing to inform you that a refund has been issued in the amount of $292.70 to transaction # 255);"> [redacted] . All refunds are processed in the order received by the Finance Department. The refund should be reflected on your account by now. If you have any further questions please contact our customer service department. Thank you and have a nice day!
Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organizationI will be more than happy to assist you with coming to a fast resolution on your orderAfter reviewing your order and the bands that were sent back to the companyThat is the correct color shade of olive green bands that you receivedI do apologize for any delays or inconveniences we have caused youI will be more than happy to discount 50% off on the order which is $Also the bands are in transit with FedExYour tracking number is [redacted] Thank you and have a great day!
Dear Customer, Firstly we would sincerely like to apologize for the error in the printingOur claims department has viewed the images you provided and have verified your claim to be legitimateSecondly we would like to apologize for the delay in getting the order remade For convenience, we shall have a customer service representative get in touch with you via the ticketing system [Ticket # [redacted] ] about the remakeAs the remake was requested some time ago, and as customers may need the remade products within a particular time-frame, the representative shall contact you regarding whether or not you still wish for the remake or if you would like to opt for a refund If you still wish for the remake, please confirm so via that ticket and the representative shall issue one for you immediatelyWe advise you to kindly refer to the following sections of our terms and conditions below: CLAIMS AND REDO ORDERS If misspelling is the issue we will first examine the order Redo order will ship ground unless expedite shipping request at an additional charge RETURN & REFUND POLICY We will have a Claims Representative to review the issue and, upon verification of the mistake, we will remake the product for youStandard Production and Standard Shipping are only estimated schedules and are not guaranteed to meet deadlines --------------------------------------------------------------------------------...⇄ If you do opt for a remake, please be notified that it will follow time-frames of standard production and ground shipping Please let us know via the ticket [# [redacted] ] regarding how you would like for us to proceed We await your response Warmest regards, 24hourwristbands
Hello, this order was late and the customer will be refunded in fullThe order seems to have been lost in our system thus creating a delay in productionWe apologize for any inconvenience this has caused the customerWe can confirm that the order did ship via [redacted] ** [redacted] Thanks for your patience with this matterPlease let us know if you have any other questionsThanks
Dear [redacted] , Please accept our most sincere apologies for all the hassle you have had to go through regarding your orders [ [redacted] ] Please note that for order # [redacted] , your complaint was that the color grey came out blueUpon reviewing your claim we informed you that the ‘grey’ seemed blue because you chose PMS 5445, which falls in the range of blue colors in the PMS chartWe shall also attach the image of that portion of the chart containing PMS to clarify any further confusion We deeply acknowledge and appreciate you having enough faith in us to place another order since the first one did not come out exactly as you wanted, even though it was made as per your specifications As for Order # [redacted] , we have accepted your claim upon reviewing and offered to partially refund you for the order which you acceptedThe refund was issued via transaction [redacted] However, we understand that this must have been a very sentimental and deeply emotional purchase for you for the message it conveyed: grey indicating brain cancer of a father and pink indicating breast cancer of a motherDue to the sensitivity of the situation, we shall gladly issue a full remake of your order for youPlease accept this as a token of apology and goodwill towards our customers One of our customer service representatives shall immediately get in touch with you via the ticketing system to inform you of the remake order Please respond to us via that ticket regarding any queries or assistance that you may require with the order We would like to sincerely apologize again for all the inconvenience and our deepest condolences and sympathies to the families of the ones who are suffering or have suffered Warmest regards,24hourwristbands.com
Dear [redacted] ***,We would first like to apologize for all the inconvenience you had to face with your order, we understand your disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed you and apologized for before, through our ticketing systemAs you did choose day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically business daysStandard Production time is "estimated" and your order will not be considered late if production has exceeded business days If for any reason, the order was placed during one of our Chinese Holiday Production breaks, Standard Production can be delayed up to an additional business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($to transaction [redacted] ) and now we are offering another 25% discount more which brings your discount to 30% on your orderPlease contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeasedWe hope to serve you better in the future if you give us another chance Sincerely, 24hourwristbands.com
[redacted] First of all, we would like to sincerely apologize for all the inconveniences you have faced regarding this orderHowever, please know that we were not in denial when we mentioned that we did not receive any tickets from youWe did, in fact, have no records of any tickets from you other than the ticket [redacted] which we responded toAdditionally, please know that we looked through all recent [redacted] messages under the names [redacted] We sincerely apologize for the delay you faced in the order Please know that it was completely unforeseen and unintentional Due to all the inconveniences you faced regarding this order, we feel your request for a full refund in more than fair and we would be more than happy to comply Please know that a full refund has already been issued and processed via transaction ID [redacted] We have already processed the refund from our endIt may take a few business days for the bank to process it and the credit to reflect upon your card Again, we would like to sincerely apologize for everythingWe hope this will not tarnish our relationship with you and we hope you will give us another chance to serve you betterPlease know that we process thousands of orders everyday and most of our customers leave happyOnly a few fall through the gaps and regrettably, this case was one of them Additionally, as a token of goodwill towards you, we would like to offer you a 10% discount on your next order, should you choose to have one with us Warmest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, May 11, 7:AMTo: drteamSubject: Complaint # [redacted] I know that I accepted the resolution provided for this claim, but have yet to receive the monetary compensation Is there is time limit involved in resolving and finalizing payment? I stipulated in my acceptance that we would accept a 75% refund as long as it was a check reimbursement to the organizationI haven’t received it to date Please adviseThank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI would accept the and you pay the shipping This was due to poor communication on your partPlease refund the [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You are more than welcome to pay for shipping upfront in whatever manner you choose We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved Regards, [redacted] ***
Dear Customer, We are extremely sorry that you were not happy with your productPlease understand that minor visual imperfections may exist on custom printed productsHowever, these effects are acceptable within industry standards and the products cannot really be considered defective Nonetheless, please know that customer satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not possible as some non-refundable finances/services & non-reusable resources have already been invested on this orderHowever, due to your immense dissatisfaction on the products, we are willing to accept your request of 75% refund Please note: You paid a total of $for this order 75% of $= $ Please know that we have already refunded you $earlier Charged Amount $ Refunded Amount $ Remaining Balance $ $ - $25.12= $ We have reimbursed the remaining amount of $back to your cardRefund of $to transaction [redacted] Feel free check with your bankPlease note that it may take the bank a few business days to process the transaction and for the credit to reflect on your statement A customer service representative shall also get in touch with you via the ticketing system to inform you of the aboveWe hope this issue is resolved Warmest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, October 31, 4:PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] This is laughableCheck your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $TO ENSURE PRODUCTION WAS COMPLETEDI chose/paid for 1-day production and after days it WASN'T completedAnd furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" orderOnly thing I could do was fork over an extra $In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored
Dear Customer, We are sincerely sorry for any confusion or inconvenience our ordering system may have caused youPlease note that it is stated clearly, right below the ‘add to cart’ button that: Subtotal does not include tax (if applicable) Please Note: The cut off time for Rush Production Order is 10AM CST We see that you ordered printed wristbands and opted for the Promotion: Free Wristbands - Shipping & Handling [+15.00]Please know that this promotional offer has a shipping and handling charge of $as stated in our website Further below the order-submit button, right under the displayed reviews, we provide some information regarding the bandsOne of those states: **free wristbands are available to orders of silicone wristbands or moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch wristbands) or $(for inch, inch, and inch wristbands) will apply All free wristbands will be identical to the original order in size, message (including fonts and artwork) and selected optionsIf the original order contains multiple colors, then your free bands will be made in one of those colors, chosen at randomIf you have a color preference, please let us know and we will try to accommodate youAdditional colors, options, and rush services that are not included in your original order will require a surcharge Additionally, kindly note that it is mentioned in our terms and conditions that additional charges such as tax, customs, etc may be applicable to order sub-total which is what is shown initiallyNonetheless, we are extremely sorry for the inconvenience The allocation of the charges are as follows: SubTotal: $ Coupon Discount: - $ Tax Total: $ Total: $ [Note: Subtotal also includes the $shipping and handling fee for the promotional bands and the shipping charges which is $34.69.] We are sorry for the delayPlease know that it took a little more time than anticipated to process the refundBut rest assured that the refund has been fully processed We have refunded you, in full, $to transaction [redacted] on 4/Please check with your bankIt may take the bank a few business days to process the transaction in order for it to show up in your statement As your desired settlement has been met, we hope and consider this issue to be resolvedFeel free to contact us via the ticketing system if you have any queries and a representative shall respond to your query within business hours Again, apologies for any inconvenienceWe hope our relationship will not be tarnished and we hope this will not prevent you from ordering from us again Have a good day ahead Warmest regards, 24hourwristbands
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $Thanks for your patience with this matterThe refund will reflect on your account within 1-business daysThanks
Hello, we can confirm that the customer was refunded in fullWe apologize for any inconvenience this has caused the customerWe can confirm that the order did not ship Thanks for your patience with this matterThe refund should have reflected on your account by nowPlease let us know if you have any other questionsThanks
I placed an order of Sept 7th They charged my credit card but printed and sent my order When I contacted the company, they said there was an issue with the artwork but it was the first I had heard The order was for an event We have to cancel the order and did not have the marketing piece for the event as planned Very disappointing communication and customer service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completedNor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered toNor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR MarchSo issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is anotherThey need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples businessUNACCEPTABLEThis cannot just be brushed under the rug! [redacted]
Dear [redacted] ,We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you receivedPlease know that we do not produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standardsWe understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provideIt is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourselfIt seems you were offered a $refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $refund but that is the most we are allowed to give as we have provided your order exactly as it was placedWe would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy themPlease contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I ordered wristbands on May 12, I selected a day production time and day delivery timeAs of today, June 7, I HAVE NOT received these wristbandsThis was purchased for an event that we had for June 2-4, We no longer are able nor do we want these wristbandsWhen I called last Wednesday, June 1, I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, As stated, we still have not received these wristbandsThe tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, I made a much larger order of wristbands on May 11, that we received in plenty of timeI also received an e-mail on May 13, that BOTH of my orders we ready for productionWhen asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee." I would like a refund for the order that I have yet to receiveThe order # is [redacted] The total for this order was $I am not able to use these wristbands anymore because the event is over Regards,
So you would like us to issue a refund of $and you will keep the product? We are not sure what you are looking to receiveYou will be reimbursed for shipping the product back to us if the refund is approvedThanks
I am writing to inform you that a refund has been issued in the amount of $292.70 to transaction # 255);"> [redacted] . All refunds are processed in the order received by the Finance Department. The refund should be reflected on your account by now. If you have any further questions please contact our customer service department. Thank you and have a nice day!