Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The business simply asked for my order number which I assumed they had since I listed it on the original complaint filed with you They did not try to solve my complaint in any wayCan you please pass the order number onto them so we can solve this situation? My order number with imprint/24hourwristbands was ***
Regards,
*** ***
***,
As our policy states our orders do not go into production until the next business day and yes our shipping does state business days, but we also inform our customers that ground shipping is not guaranteedWe are not the carrier service so any delays that may occur due to weather or any other reasons are not our responsibilityWe do apologize that you were not fully satisfied with your order because we want all of our customers to leave with an excellent experienceWe will issue the 15% refund today and it will reflect on your account within 1-business daysThank you
*** *** * ***We apologize for any inconvenience that you may have faced with your order, please know that we shipped out your order as soon as possible when you gave an extended deadline of 09/and according to *** *** *** *** it was delivered on Tue
9/27/7:pmWe have always prioritized our customers and have done the most we can with the best of our abilities to satisfy them but there are still times where things go wrong but we do all we can to rectify any issues from our behalf which is why we would like to offer you a 10% discount on a future order if you choose as a token of our apology and in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
I needed to contact customer service by phone as your online support was uselessMy clients did not receive the bracelets in time as stated in my customer service requestsYou were given ample time to correct this issue and did notI as the customer needed to place a phone call and follow up as your support team did not respondPlease refund me for my order in the amount of $for my order that was placed on May 26,which you were unable to complete and fill based on your days processing and days deliveryYou clearly state that it was you mistake in the customer service log
Regards,
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund should have reflected on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for
the promotional wristbandsPlease let us know
if there is anything else we can assist you withWe can't refund the $because those wristbands were produced and shipped out via *** ** ***. Thanks for contacting us
Have a nice day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we So being the space it was taking up we discarted them as told to do so by Joslyn We re now out and no koozies We keep getting told that managment is on vactation and also keep getting hung up on If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action. [Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received a full refund and I appreciate your attention to this matterSincerely,*** ***
Customer called to cancel order so we are issuing a refund for $because the order is lateThe refund will reflect on your account within 1-business daysThank you
Hello ***
The check has been sent out today and you should expect to receive the check to the address below in the next couple of daysThe amount of the check is $which is 75% of the orderThank you*** *** *** *** *** ***
*** *** *** ***
*** * ** ***United States
Dear *** ***,We apologize for all the inconvenience that you may have faced with your order with us, we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased but please know that we only asked for multiple artwork because we did
not want to go ahead and print your products with an insufficient imageYour order has already been cancelled according to our records and a full refund has been issued, it usually takes 5-business days for a refund to be transacted but as you require it be to be credited back as soon as possible we will push your refund by tomorrow and provide you with a transaction numberWe hope this mishap does not tarnish our relationship and prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apologyThank you.Sincerely,24HourWristbands.com
I see that you have an issue with an order you have
received, which I apologize for any and all inconveniences this has caused you
and I can assure you that we will take the correct steps to rectifying the
matter within the policy and to the best of our abilitiesFor the
claims
process, we will need visual verification on this issue, so please, upload a
few photographs of the products you have receivedBe aware, the better quality
the photos, the better your case can be presented to insure you receive an appropriate
final claim decisionThe quality must be valid, in focus, clear, close up,
well light, large size, as well as multiple products showing multiple
presentations or previews of your concernsFront/Back, each side, and even
possibly the packaging they have arrived in to start your caseYou may upload
them to this ticket by using the attachment browse option down below, leaving
it to our claims department on the final ultimate decision of determining if
the order is defective and just for confirmation, claims is dealt with strictly
through the ticketing system and they do not speak via telephone in the claims
department, upon confirmation of defect then we will be able to have the order
remade or refundedIf there is no defect found in the product then we will
have it shipped back to you accordinglyIf you have any other questions please
feel free to contact us, Mon-Fri 8am-6pm Central Standard time, and Thank you
for your cooperation and have a great day!
Thank you for choosing Imprint
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is under the standard
production time frame of 7-business daysThe customer has received the
order and
has not contacted us with any issues regarding the product they
receivedOrder was shipped and delivered via *** ** ***If the customer does not want
the product, we ask that they return it in full for a refundThank you
I am writing to inform you that a refund has been
issued in the amount of $to transaction #***All refunds are processed in the order
received by the Finance
DepartmentSince it has been approved it takes 3-business days to
post to your accountIf you have any further questions please contact our
customer service departmentThank you and have a nice day!
Hello,
Thank you for your postWe have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issuedWe apologize for any confusion, but some of our reps must not have noticed
thatThanks for your patience and cooperation with this matterI just issued a refund and it should reflect on your account within 1-business daysHave a great weekend!
Dear *** ***,We would like to sincerely apologize for all the inconvenience that you had to face with your orderPlease know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to
you.It seems we have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not usePlease note that refunds may take from 5-business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future eventsPlease contact us through our online ticketing system if you require any further assistance or information about your refundWe hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I will b returning the merchandise for a full refund In the event the refund isn't honored, I will contact Revdex.com again Thanks for facilitating this.
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint As I have stated I was never contacted after numerous callsI was also hung up on twiceI was told also that it would be weeks to get them and we missed our deadlineThe font was also too small and we can not sell these for Cancer ResearchI could never speak to anyone in managementThe company deflected for weeksI have no ther recourse on orderI sent you a copy where no one would call meI asked in the order process about proofing and the girl said send them back if they were wrongThey were wrong
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
I am satisfied with the refund as I never received product and that Should be done without question.....I am not satisfied with the fact that this company does not give realistic delivery times for product, as they say days on delivery within process date and they DO NOT ship in days, that is advertising!.
This is a business creating customized products for significant and special occasions that occur on a SPECIFIC dateIt is not appropriate to be in such a business if you cannot fairly represent yourself to the general public on expectations on delivery timeI would hate to see more people get duped and disappointed because this company cannot deliver This company does not offer honest feedback through their customer service dept to give the public the option to cancel their order and place an order with another company that CAN deliver in a timely manner.
My husband turned on a specific date (obviously) and I can not have a do-over on that ....I was not able to provide the special party favors to our guests because of this company!!!! If they had been honest and upfront with delivery times from the start that they could NOT meet my expectations prior to the party I would have cancelled my order weeks prior and purchased through another vendor
Hello, this order was placed with our company through our
*** ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 6-business days as stated in our
terms and conditions as well as the ordering pageThe customer has received the
order and has not contacted us with any issues regarding the product they received
Order was shipped via *** ** *** We do apologize for not shipping the order with the expedited option selected, but we did reimburse the customer for those rush shipping chargesIf the customer does not want the
product, we ask that they return it in full for a refundWe have already issued the refund of $and it should have reflected on the customer's accountThank you
It has taken days to get a sketchy promise of receiving the items I paid for Original were not imprinted with a picture and no text making it useless as an advertising give away In a nut shell, I've experienced a few polite "Let me see what I can do" responses but overall ineffectual customer service interactions, slow inaccurate production and shipping, sales people and customer service reps who have no authority to do anything but "fill out a ticket" (their version of "write an email and send it to someone), alleged-managers who have no authority to do anything more than 'write another ticket' And requesting a refund - forget it Requires another 'ticket' that may or may not be answered Steer clear Better yet, find a local business with whom you can do face-to-face business; This web-based business takes no accountability and has not professional processes in place that I - after phone calls and 10+ "tickets" - can ascertain
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The business simply asked for my order number which I assumed they had since I listed it on the original complaint filed with you They did not try to solve my complaint in any wayCan you please pass the order number onto them so we can solve this situation? My order number with imprint/24hourwristbands was ***
Regards,
*** ***
***,
As our policy states our orders do not go into production until the next business day and yes our shipping does state business days, but we also inform our customers that ground shipping is not guaranteedWe are not the carrier service so any delays that may occur due to weather or any other reasons are not our responsibilityWe do apologize that you were not fully satisfied with your order because we want all of our customers to leave with an excellent experienceWe will issue the 15% refund today and it will reflect on your account within 1-business daysThank you
*** *** * ***We apologize for any inconvenience that you may have faced with your order, please know that we shipped out your order as soon as possible when you gave an extended deadline of 09/and according to *** *** *** *** it was delivered on Tue
9/27/7:pmWe have always prioritized our customers and have done the most we can with the best of our abilities to satisfy them but there are still times where things go wrong but we do all we can to rectify any issues from our behalf which is why we would like to offer you a 10% discount on a future order if you choose as a token of our apology and in hopes that this mishap will not tarnish our relationship and prevent us from doing future businessPlease contact us for any further inquiries, thank you.Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
I needed to contact customer service by phone as your online support was uselessMy clients did not receive the bracelets in time as stated in my customer service requestsYou were given ample time to correct this issue and did notI as the customer needed to place a phone call and follow up as your support team did not respondPlease refund me for my order in the amount of $for my order that was placed on May 26,which you were unable to complete and fill based on your days processing and days deliveryYou clearly state that it was you mistake in the customer service log
Regards,
Hello, we have already issued a refund for the tax/customs/handling
on your order in the amount of $The refund should have reflected on your account within 1-business
daysWe apologize for any confusionThe additional $is for the
processing/handling fee for
the promotional wristbandsPlease let us know
if there is anything else we can assist you withWe can't refund the $because those wristbands were produced and shipped out via *** ** ***. Thanks for contacting us
Have a nice day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we So being the space it was taking up we discarted them as told to do so by Joslyn We re now out and no koozies We keep getting told that managment is on vactation and also keep getting hung up on If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action. [Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received a full refund and I appreciate your attention to this matterSincerely,*** ***
Customer called to cancel order so we are issuing a refund for $because the order is lateThe refund will reflect on your account within 1-business daysThank you
Hello ***
The check has been sent out today and you should expect to receive the check to the address below in the next couple of daysThe amount of the check is $which is 75% of the orderThank you*** *** *** *** *** ***
*** *** *** ***
*** * ** ***United States
Dear *** ***,We apologize for all the inconvenience that you may have faced with your order with us, we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased but please know that we only asked for multiple artwork because we did
not want to go ahead and print your products with an insufficient imageYour order has already been cancelled according to our records and a full refund has been issued, it usually takes 5-business days for a refund to be transacted but as you require it be to be credited back as soon as possible we will push your refund by tomorrow and provide you with a transaction numberWe hope this mishap does not tarnish our relationship and prevent us from doing future businessWe are offering a 10% discount on a future order if you choose as a token of apologyThank you.Sincerely,24HourWristbands.com
I see that you have an issue with an order you have
received, which I apologize for any and all inconveniences this has caused you
and I can assure you that we will take the correct steps to rectifying the
matter within the policy and to the best of our abilitiesFor the
claims
process, we will need visual verification on this issue, so please, upload a
few photographs of the products you have receivedBe aware, the better quality
the photos, the better your case can be presented to insure you receive an appropriate
final claim decisionThe quality must be valid, in focus, clear, close up,
well light, large size, as well as multiple products showing multiple
presentations or previews of your concernsFront/Back, each side, and even
possibly the packaging they have arrived in to start your caseYou may upload
them to this ticket by using the attachment browse option down below, leaving
it to our claims department on the final ultimate decision of determining if
the order is defective and just for confirmation, claims is dealt with strictly
through the ticketing system and they do not speak via telephone in the claims
department, upon confirmation of defect then we will be able to have the order
remade or refundedIf there is no defect found in the product then we will
have it shipped back to you accordinglyIf you have any other questions please
feel free to contact us, Mon-Fri 8am-6pm Central Standard time, and Thank you
for your cooperation and have a great day!
Thank you for choosing Imprint
Hello, this order was placed with our company through our
online ordering systemThe customer approved the order and it was produced
within business days which is under the standard
production time frame of 7-business daysThe customer has received the
order and
has not contacted us with any issues regarding the product they
receivedOrder was shipped and delivered via *** ** ***If the customer does not want
the product, we ask that they return it in full for a refundThank you
I am writing to inform you that a refund has been
issued in the amount of $to transaction #***All refunds are processed in the order
received by the Finance
DepartmentSince it has been approved it takes 3-business days to
post to your accountIf you have any further questions please contact our
customer service departmentThank you and have a nice day!
Hello,
Thank you for your postWe have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issuedWe apologize for any confusion, but some of our reps must not have noticed
thatThanks for your patience and cooperation with this matterI just issued a refund and it should reflect on your account within 1-business daysHave a great weekend!
Dear *** ***,We would like to sincerely apologize for all the inconvenience that you had to face with your orderPlease know customer satisfaction is of utmost importance to us so delivering the product with a typographical error is also as embarrassing to us as it was to
you.It seems we have looked into both your orders and have issued a full and complete refund including shipping as we do believe you should not have to pay for the shipping of an order that you could not usePlease note that refunds may take from 5-business days to transact, we hope this mishap does not tarnish our image as a company for you to not give us another chance for any future orders.We look forward to provide better service and attention to your order if you do choose us for any future eventsPlease contact us through our online ticketing system if you require any further assistance or information about your refundWe hope this issue is resolved, thank you.Warmest Regards, 24hourwristbands.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I will b returning the merchandise for a full refund In the event the refund isn't honored, I will contact Revdex.com again Thanks for facilitating this.
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint As I have stated I was never contacted after numerous callsI was also hung up on twiceI was told also that it would be weeks to get them and we missed our deadlineThe font was also too small and we can not sell these for Cancer ResearchI could never speak to anyone in managementThe company deflected for weeksI have no ther recourse on orderI sent you a copy where no one would call meI asked in the order process about proofing and the girl said send them back if they were wrongThey were wrong
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
I am satisfied with the refund as I never received product and that Should be done without question.....I am not satisfied with the fact that this company does not give realistic delivery times for product, as they say days on delivery within process date and they DO NOT ship in days, that is advertising!.
This is a business creating customized products for significant and special occasions that occur on a SPECIFIC dateIt is not appropriate to be in such a business if you cannot fairly represent yourself to the general public on expectations on delivery timeI would hate to see more people get duped and disappointed because this company cannot deliver This company does not offer honest feedback through their customer service dept to give the public the option to cancel their order and place an order with another company that CAN deliver in a timely manner.
My husband turned on a specific date (obviously) and I can not have a do-over on that ....I was not able to provide the special party favors to our guests because of this company!!!! If they had been honest and upfront with delivery times from the start that they could NOT meet my expectations prior to the party I would have cancelled my order weeks prior and purchased through another vendor
Hello, this order was placed with our company through our
*** ordering systemThe customer approved the order and it was produced
within business days which is the maximum amount of days under the standard
production time frame of 6-business days as stated in our
terms and conditions as well as the ordering pageThe customer has received the
order and has not contacted us with any issues regarding the product they received
Order was shipped via *** ** *** We do apologize for not shipping the order with the expedited option selected, but we did reimburse the customer for those rush shipping chargesIf the customer does not want the
product, we ask that they return it in full for a refundWe have already issued the refund of $and it should have reflected on the customer's accountThank you
It has taken days to get a sketchy promise of receiving the items I paid for Original were not imprinted with a picture and no text making it useless as an advertising give away In a nut shell, I've experienced a few polite "Let me see what I can do" responses but overall ineffectual customer service interactions, slow inaccurate production and shipping, sales people and customer service reps who have no authority to do anything but "fill out a ticket" (their version of "write an email and send it to someone), alleged-managers who have no authority to do anything more than 'write another ticket' And requesting a refund - forget it Requires another 'ticket' that may or may not be answered Steer clear Better yet, find a local business with whom you can do face-to-face business; This web-based business takes no accountability and has not professional processes in place that I - after phone calls and 10+ "tickets" - can ascertain