Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them to. Allow us to clarify the situation. Our website offers [redacted]s (made from Eco-Friendly...
Polyester), the type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finish. Note that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylon. This is where the confusion may have occurred as there might have been a possible mix-up with the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received product. Please accept our sincerest apologies. We process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectly. Thus it is very disappointing for us to have been in error with your order. We would love to remake the entire order of the Polyester lanyards for you. However, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $162.90 - $16.29 (the previous [redacted] discount) = $146.61, that you paid for the lanyards.The refund will take 5-7 business days to be credited to your account. Feel free to contact us if you require a transaction ID. We have had no reported issues from you regarding the sunglasses that we shipped to you. You may return us the lanyards for proper disposal. In that case, we can send you a prepaid shipping label. We have also conveyed the information above via the on-going ticket [redacted] We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the future. We hope we were able to properly clarify the situation. For any further queries, please contact us via the ticketing system. Warmest regards,24hourwristbands.com.
Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organization. I will be more than happy to assist you with coming to a fast resolution on your order. After reviewing your order and the bands that were sent back to the company. That is the...
correct color shade of olive green bands that you received. I do apologize for any delays or inconveniences we have caused you. I will be more than happy to discount 50% off on the order which is $68.10. Also the bands are in transit with FedEx. Your tracking number is [redacted]. Thank you and have a great day!
Hello, this order was refunded in full yesterday since we were not able to make the order to your specifications. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thank you.
[redacted]
First of all, we would like to sincerely apologize for all...
the
inconveniences you have faced regarding this order. However, please know that
we were not in denial when we mentioned that we did not receive any tickets
from you. We did, in fact, have no records of any tickets from you other than
the ticket [redacted] which we responded to. Additionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order.
Please know that it was completely unforeseen and unintentional.
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply.
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our end. It may take a few business days for the bank to process it and
the credit to reflect upon your card.
Again, we would like to sincerely apologize for everything. We hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you better. Please know that we process thousands of orders
everyday and most of our customers leave happy. Only a few fall through the
gaps and regrettably, this case was one of them.
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us.
Warmest regards,
[redacted]
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACE. THERE IS NO WAY WE CAN SAY ALL 12000 PIECES ARE WRONG BASED OFF THE 6 OR 7 COOLIES THAT THEY SHOW US IN THE PICTURES.. OUR CUSTOMER...
SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS AT THIS TIME. AND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERE. THANK YOU.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records,...
you have also contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.
Hello, we can confirm that a new order was shipped out for the customer via [redacted] and we are not sure what the issue is at this time. We thought the new color choice was a great alternate and we hope the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Your CSR stated it was refunded on the 13th. That was a lie. You did not refund my money when I asked, again a lie you have told. You did not refund my money until I reached out to the Revdex.com.
Regards,
So you would like us to issue a refund of $75.00 and you will keep the product? We are not sure what you are looking to receive. You will be reimbursed for shipping the product back to us if the refund is approved. Thanks.
Dear [redacted],We apologize for any inconvenience that you had to face with your order, please know that we cannot actually cancel an order once it is scheduled...
for production but if it can indeed be cancelled rest assured that we will do everything we can to cancel it. Please provide your order number so we can look into your order and figure out a resolution for this issue. We have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased, please provide your order number so we can have this issue resolved as soon as possible.Sincerely,24HourWristbands.com
Hello, we have already spoken to this customer and explained our policies to him: They are below:
12.8000001907349px;">"Segmented bands will have two or more sections of the band in solid colors. In some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colors. For example: Red and White segmented bands might have a hint of Pink in the location the two colors meet. This effect can not be controlled and is not considered to be defective. Locations for the message can not be guaranteed but can be attempted.
The pattern for the colors for segmented bands will be random for any order with more than two colors. We can not promise an exact match of color sequence."
This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this information. We try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another. I do see that we offered a courtesy refund of 15% which you accepted in the amount of $46.30 which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issue. If you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the order. Please let us know how you would like to move forward. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, October 31, 2016 4:04 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]
This is laughable. Check your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $25 TO ENSURE PRODUCTION WAS COMPLETED. I chose/paid for 1-day production and after 3 days it WASN'T completed. And furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" order. Only thing I could do was fork over an extra $25. In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored.
Thank you so much for voicing your concern about the the recent transaction with the company. Could you please send me your order number so I can assist you. Thank you for your patience and I will wait for your update.
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/14 as...
requested. We apologize for any confusion and we are extending a 10% courtesy refund on this order. Please
let us know if you have any other questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
Accepting full responsibility would be giving me a complete refund, or replacing the defective items free of charge..not making your consumer pay for your mistake/ horrible quality.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
This company is horrible. They advertise .14 cent koozies but when you get to their site they only have .20 cent koozies. They consistently use false advertising to drive consumers to their website. This is horrible. Don't buy! Don't Buy!
I am writing to inform you that a refund has been
issued in the amount of $292.70 to transaction #
255);">[redacted]. All refunds are processed in the order
received by the Finance Department. The refund should be reflected on your account by now. If you have any further questions please contact our
customer service department. Thank you and have a nice day!
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $87.28. Thanks for your patience with this matter. The refund will reflect on your account within 1-3 business days. Thanks.
Dear Sarah,We are extremely sorry for any inconvenience you may have faced regarding you order with us and the fact that your product did not turn out the way you expected them to. Allow us to clarify the situation. Our website offers [redacted]s (made from Eco-Friendly...
Polyester), the type which you ordered, and Full Color Custom Lanyards that cost slightly more & is made from Satin Polyester that has a smoother finish. Note that these are both different types of polyester and not nylon, although one has a satin/silky finish that may be mistaken as nylon. This is where the confusion may have occurred as there might have been a possible mix-up with the lanyard type and the order was printed on the Full Color Lanyards, which have a satin finish as per your description of the received product. Please accept our sincerest apologies. We process over a thousand different orders on a daily basis and we try our best to produce every one of them perfectly. Thus it is very disappointing for us to have been in error with your order. We would love to remake the entire order of the Polyester lanyards for you. However, as your deadline has already passed we are going to rectify this situation by issuing you a full refund for the amount, $162.90 - $16.29 (the previous [redacted] discount) = $146.61, that you paid for the lanyards.The refund will take 5-7 business days to be credited to your account. Feel free to contact us if you require a transaction ID. We have had no reported issues from you regarding the sunglasses that we shipped to you. You may return us the lanyards for proper disposal. In that case, we can send you a prepaid shipping label. We have also conveyed the information above via the on-going ticket [redacted] We would like to heartily apologize again for the entire experience and sincerely hope you will give us a chance to serve you better in the future. We hope we were able to properly clarify the situation. For any further queries, please contact us via the ticketing system. Warmest regards,24hourwristbands.com.
Thank you so much for voicing your concern and notifying us about the recent transaction you had with the organization. I will be more than happy to assist you with coming to a fast resolution on your order. After reviewing your order and the bands that were sent back to the company. That is the...
correct color shade of olive green bands that you received. I do apologize for any delays or inconveniences we have caused you. I will be more than happy to discount 50% off on the order which is $68.10. Also the bands are in transit with FedEx. Your tracking number is [redacted]. Thank you and have a great day!
Hello, this order was refunded in full yesterday since we were not able to make the order to your specifications. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thank you.
[redacted]
First of all, we would like to sincerely apologize for all...
the
inconveniences you have faced regarding this order. However, please know that
we were not in denial when we mentioned that we did not receive any tickets
from you. We did, in fact, have no records of any tickets from you other than
the ticket [redacted] which we responded to. Additionally,
please know that we looked through all recent [redacted] messages under the names
[redacted] [redacted]
We sincerely apologize for the delay you faced in the order.
Please know that it was completely unforeseen and unintentional.
Due to all the inconveniences you faced regarding this
order, we feel your request for a full refund in more than fair and we would be
more than happy to comply.
Please know that a full refund has already been issued and
processed via transaction ID [redacted] We have already processed the refund
from our end. It may take a few business days for the bank to process it and
the credit to reflect upon your card.
Again, we would like to sincerely apologize for everything. We hope this will
not tarnish our relationship with you and we hope you will give us another
chance to serve you better. Please know that we process thousands of orders
everyday and most of our customers leave happy. Only a few fall through the
gaps and regrettably, this case was one of them.
Additionally, as a token of goodwill towards you, we would like to offer you a
10% discount on your next order, should you choose to have one with us.
Warmest regards,
[redacted]
HELLO, THIS ORDER SHOULD HAVE NEVER BEEN RULED DEFECTIVE IN THE FIRST PLACE. THERE IS NO WAY WE CAN SAY ALL 12000 PIECES ARE WRONG BASED OFF THE 6 OR 7 COOLIES THAT THEY SHOW US IN THE PICTURES.. OUR CUSTOMER...
SERVICE REPRESENTATIVES WILL CALL THE CUSTOMER BACK AND SEE WHERE THE PRODUCT IS AT THIS TIME. AND IF HE NO LONGER HAS THE ORDER THEN WE WILL ONLY OFFER A 20% REFUND AS A COURTESY BUT IF HE DOES HAVE THE ORDER THE CUSTOMER CAN SEND THE PRODUCT BACK AND WE WILL GO THROUGH THEM AND DETERMINED THE REFUND/REMAKE FROM THERE. THANK YOU.
Dear Gustavo [redacted]We apologize for any inconvenience or confusion you may have had to face regarding you order with us.We have looked into the records of your order. Please note that you were only charged, in the amount $72.90, once via transaction ID [redacted] Per our records,...
you have also contacted us via ticket [redacted] on 9/10 & complained that you were billed $15 more. We duly responded, in less than an hour, with an explanation of the charge stating that:"You were charged $15.00 extra for the Customs/Insurance/Handling of the free 100 wristbands. We can cancel the free wristbands and refund you the amount if you want. Please let us know if we should cancel the free wristbands and refund you the $15.00."Note: Disclosure of the additional charge for the 100 promotional wristbands are clearly provided in our website below the 'Add to Cart' button.Thus kindly note that the charge was not made in error. Additionally please note that as we received no further responses or complaints from you after providing the explanation, we proceeded with the order as is. We have produced your order in exact accordance to your invoice and shipped it on 9/19 via FedEx Tracking [redacted] which delivered on 9/22. We have had no reported issues regarding the products since.We sincerely hope that we were able to clarify the situation. Feel free to contact us via the ticketing system or call us for any further queries. Thank you very much for being with us.Best regards,24hourwristbands.com.
Horrible, Horrible, Horrible, Horrible.
Hello, we can confirm that a new order was shipped out for the customer via [redacted] and we are not sure what the issue is at this time. We thought the new color choice was a great alternate and we hope the...
customer was satisfied. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Your CSR stated it was refunded on the 13th. That was a lie. You did not refund my money when I asked, again a lie you have told. You did not refund my money until I reached out to the Revdex.com.
Regards,
So you would like us to issue a refund of $75.00 and you will keep the product? We are not sure what you are looking to receive. You will be reimbursed for shipping the product back to us if the refund is approved. Thanks.
Dear [redacted],We apologize for any inconvenience that you had to face with your order, please know that we cannot actually cancel an order once it is scheduled...
for production but if it can indeed be cancelled rest assured that we will do everything we can to cancel it. Please provide your order number so we can look into your order and figure out a resolution for this issue. We have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased, please provide your order number so we can have this issue resolved as soon as possible.Sincerely,24HourWristbands.com
Hello, we have already spoken to this customer and explained our policies to him: They are below:
12.8000001907349px;">"Segmented bands will have two or more sections of the band in solid colors. In some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colors. For example: Red and White segmented bands might have a hint of Pink in the location the two colors meet. This effect can not be controlled and is not considered to be defective. Locations for the message can not be guaranteed but can be attempted.
The pattern for the colors for segmented bands will be random for any order with more than two colors. We can not promise an exact match of color sequence."
This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this information. We try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another. I do see that we offered a courtesy refund of 15% which you accepted in the amount of $46.30 which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issue. If you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the order. Please let us know how you would like to move forward. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, October 31, 2016 4:04 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]
This is laughable. Check your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $25 TO ENSURE PRODUCTION WAS COMPLETED. I chose/paid for 1-day production and after 3 days it WASN'T completed. And furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" order. Only thing I could do was fork over an extra $25. In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored.
Thank you so much for voicing your concern about the the recent transaction with the company. Could you please send me your order number so I can assist you. Thank you for your patience and I will wait for your update.
Hello, this order was shipped via Fed Ex [redacted] and delivered on 7/14/14 as...
requested. We apologize for any confusion and we are extending a 10% courtesy refund on this order. Please
let us know if you have any other questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
Accepting full responsibility would be giving me a complete refund, or replacing the defective items free of charge..not making your consumer pay for your mistake/ horrible quality.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
This company is horrible. They advertise .14 cent koozies but when you get to their site they only have .20 cent koozies. They consistently use false advertising to drive consumers to their website. This is horrible. Don't buy! Don't Buy!
I am writing to inform you that a refund has been
issued in the amount of $292.70 to transaction #
255);">[redacted]. All refunds are processed in the order
received by the Finance Department. The refund should be reflected on your account by now. If you have any further questions please contact our
customer service department. Thank you and have a nice day!
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $87.28. Thanks for your patience with this matter. The refund will reflect on your account within 1-3 business days. Thanks.