Dear Customer,
We are extremely sorry for the delay. However, please know that we have recently
refunded you, fully, the amount of $199.57 to transaction [redacted]. Feel
free to use this transaction ID to check with your bank. Rest assured that the
refund has been processed from our end. It may take the bank a few business
days to process the transaction for it to show up. Thank you so very much for your patience and cooperation.
We sincerely hope this issue is now resolved.
The 10% courtesy discount on your future order still stands.
Best regards,
24HourWristbands.com.
My total came up to $45.02 at checkout but they somehow to charge me $68. Upon calling to inquire what happened. I have now been placed on hold for over 20mins and counting! They better refund my money and immediately
Hello, we are issuing a refund of $14.37 for the tax/customs/handling
on your order. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands....
We clearly state this information during the ordering process as well as on the company info on the Revdex.com website. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You are more than welcome to pay for shipping upfront in whatever manner you choose. We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy. Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service. Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved.
Regards,
[redacted]
Hello, a combined refund in the amount of $273.00 was issued as of today. You should see 3 different refunds sent to you in the amounts of:
$92.91
$120.09
$60.00
We apologize for any confusion and/or inconvenience. Please confirm once you get these refunds. Thanks.
The absolute worst customer service experience I can think of in my life. I'm not one to review anything, but I want to spare anyone grief especially if you are looking to use this company for an important event. I mistakenly decided to use them to print wedding programs. I place my order mid May. I approved a proof to be printed. I received the order the first week of June. My name was spelled wrong on all 300 programs. They clearly didn't print from the proofs or check the package before shipping. I called and emailed a photo of the program before I left town to be sure I'd have my programs reprinted at least a month before my wedding. It was determined by this company that my photo of several wrongly printed programs wasn't good enough bc it only showed a few programs, not all 300. I was told I needed to get 1 photo of all programs for them to be able to reprocess my order. I cut my trip short, drove 2 hours, spread the wrongly printed programs across my floor and took a single photo of and many programs as I could fit in one frame, per their request. I felt I had no choice bc I needed the programs. Almost 3 weeks go by, I finally get the reprinted order and unbelievably...they spell ceremony wrong! I'm only a few weeks away from my wedding and I have botched programs...AGAIN. They offered to refund me 10% of my order. Huge insult! I requested a full refund so I can at least try to get another company to hopefully print in time. This company said I'd need to print their shipping label, box the wrongly printed product, take it to a shipping company like [redacted], wait for them to receive the wrongly printed programs, (what are they going to do with wrongly printed programs with my specifics on there), only then would they consider a refund. By then, I'll be married with no programs. Truly, a nightmare to work with this company. Run fast. It isn't worth the headache or stress.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee."
I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Dear Customer,
We are extremely sorry for any confusion or hassle this
order may have caused you. Please know that our representative was only trying
to inform you that a charge of $15 applies for our promotional extra 100 bands.
Please note that this information is clearly stated on our ordering site, right
below the comments. For your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site.
Note:
** 100 free wristbands are available to orders of 100 silicone wristbands or
more. However, a handling fee of $15 (for ¼ inch, ½ inch, and ¾ inch
wristbands) or $20 (for 1 inch, 1.5 inch, and 2 inch wristbands) will apply.
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected options. If the original order
contains multiple colors, then your 100 free bands will be made in one of those
colors, chosen at random. If you have a color preference, please let us know
and we will try to accommodate you. Additional colors, options, and rush
services that are not included in your original order will require a surcharge.
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the order. This information is noted right below the order subtotal.
It states:Subtotal does not include tax (if applicable)Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support tickets. Please note that
responses are expected to be received within 24 business hours. You opened a
ticket [redacted] on 4/18 at 14:07, to which we responded on 4/19 on 2:28. We have responded explaining all the allocated charges
to you. We sincerely hope that any confusion you may have had has been
resolved.
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing system. Rest assured that a full
refund shall be issued upon cancellation.
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
100 promotional bands as well as the tax amount on your order. The total
refund would then be $25.70.
Please let us know how you wish to proceed. A representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message.
We are awaiting your response. Thank you.
Warmest regards,
24hourwristbands.
I placed an order of Sept 7th. They charged my credit card but printed and sent my order. When I contacted the company, they said there was an issue with the artwork but it was the first I had heard. The order was for an event. We have to cancel the order and did not have the marketing piece for the event as planned. Very disappointing communication and customer service.
I cannot seem to get any help with this company. I have placed an order for 50 tote bags at the beginning of April and still do not have my product (in July). I have contacted them several times and each time I do they say that there is an artwork issue and that they cannot use the same color ink on the same color bag. I told them that our logo was 4 colors, including that color but also had a white background, so it shouldn't be a problem. They charged us for the 4th color and that should have taken care of that. That's been at least 6 weeks now and there is still an issue and I cannot get it resolved. I have spoken to an employee in the sales department who has only been there for two weeks and he wouldn't transfer me to speak to his manager or transfer me to customer service. He didn't want to tie up the sales line. I just want my 50 bags that were promised months ago and be done with it. This is very frustrating and every time I call customer service there is at least 17 people ahead of me in queue and it's been taking over 20 minutes to wait to speak to a real person. I highly urge people NOT to use this company for their printing needs.
While the finished product was acceptable I would never order from 24Hourwritbands again. From order submission to delivery took over 5 weeks. During that time I called customer service frequently. The reps lied to me saying my order had shipped when it had not. Many were rude. While they might have been cheaper I prefer to pay more for a truthful company that provides accurate information.
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with us. Please know that, as stated in ticket #[redacted], we have fully refunded you $154.26 to transaction [redacted]. The refund has already been processed from our end. It may take the bank a...
few business days to process the transaction for it to show up in your card. Please note that we only receive a transaction ID for the refund once the refund has already been issued. We thus request you to not be distressed over this as the transaction has been processed from our end. Your patience and cooperation will be highly appreciated. Thank you.Warmest regards,24hourwristbands.com.
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn.
If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done.
We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.
Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.
Have a good day
[redacted]We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $151.82 to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized...
our customers over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakes. We hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwill. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, thanks for contacting us. After reviewing your order, we noticed that there weren't any hidden charges. We put an asterisk next to the promotional wristbands and we then state that
51); line-height: 22.8571px; background-color: rgb(255, 255, 255);">** 100 Free Wristbands are available to order of 100 silicone wristbands with a handling fee applies ($15 for 1/4 inch, 1/2 inch and 3/4 inch wristbands / $20 for 1 inch, 1.5 inch and 2 inch wristbands) and will be produced with Standard Production and Regular Shipping only. The Free Wristbands must have identical size and messages (including fonts and artworks) with the original order. Additional colors, options and rush services cost extra. Offer valid while supplies last."
Now we definitely have no issue refunding the $14.05 for the tax/customs/handling which will reflect on your account within 1-3 business days. The $15.00 for the promotional wristbands is much cheaper than you would pay for 100 wristbands. If you want us to refund the $15.00 we can remove the additional 100 wristbands. Please let us know how you would like to move forward. Thank you.
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [#[redacted]] with us. Please know that we shipped your order in 2 separate shipments via FedEx Tracking #[redacted] & FedEx Tracking #
Label">[redacted], which should contain all 12 yard signs along with the stands.However,
as you claim to not have received them, we are currently investigating
with our shipping department regarding this matter and we are expecting a
response soon. Apologies for this inconvenience, however, kindly
understand that this is a protocol that must be followed from our end. Furthermore,
please know that, should your claim be found legitimate, we will
promptly ship you the wire stands as soon as possible to the shipping
address you provided.Note that it will not be possible for us to
meet your deadline of 9/14, since as per our terms, any and all
corrected orders will ship via ground shipping unless expedited charges
are paid for. Kindly provide an extended deadline if you have one. We
will try our best to provide you with a resolution that will suit you
best.Again, we would like to sincerely apologize for the hassle
and we earnestly request you to bear with us until we get a response. Once we do, we shall get back to you via the ticketing system. Thank you very much for your patience & consideration.Best regards,Imprint.com.
Dear [redacted]We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $40 cancellation fee because your order had already left for production by the...
time you informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $177.80 [redacted] as you were informed by our customer service representatives through our ticketing system according to our records. We really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for any further inquiries, thank you.Sincerely,
[redacted]
We are extremely sorry for the inconvenience. Please know that the
yellow koozies you selected were the standard industrial yellow. Any specific
yellow would require a particular PMS color for that particular shade that
customer may require. Nonetheless, we are extremely sorry that you were not
satisfied with the product color.
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/25 at 2:28:39, to which you
agreed on 2/25 at 12:04:15. Please know that the refund has already been issued
and allow 3-5 business days for it to reflect upon your credit card. Please know that customer satisfaction is a top priority to us. Thus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with us. To opt for the discount, simply open a ticket under the new
order and refer to this order number. A customer service representative shall
promptly process the discount to your card.
Again, we would
like to sincerely apologize for the inconvenience. We hope this issue is resolved. Please feel free to write in
the ticket for any queries. Warmest regards,
[redacted]
Hello [redacted],
We are sorry that you are not pleased with your product, but we still have to follow our claims process in order to get a refund or a remake. The product needs to be sent back to us in full and we will gladly review the order and make the appropriate decision. You...
have mentioned to your reps that you will "urinate" in the box of t shirts and send the product back to us. You have also said you will burn the shirts. Neither option is something we find to be appropriate nor fair if you are trying to receive a refund. We ask that the product has to be shipped back without being damaged or used if a refund or remake is to be issued. We would appreciate your cooperation so we can move forward with this claim.
Thank you,
Claims Team
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this
solution because THIS solution should have been offered to me at the time of my
first complaint. Since they did not offer this solution to me EVER, I was
forced to print the wristbands with another online vendor because I was in a
time sensitive situation with my client. 24hourwristbands.com was aware of this
since I paid an additional $25.00 to expedite the shipping. I will return
the merchandise they originally sent to me since they serve no purpose to me. I
plan to dispute the charges through my credit card company. I stand by my review of this company. They are
terrible to deal with and their customer service department is garbage and I
hope anyone who does business with them does there research.
Regards,
[redacted] Executive Printers of Florida
Dear Customer,
We are extremely sorry for the delay. However, please know that we have recently
refunded you, fully, the amount of $199.57 to transaction [redacted]. Feel
free to use this transaction ID to check with your bank. Rest assured that the
refund has been processed from our end. It may take the bank a few business
days to process the transaction for it to show up. Thank you so very much for your patience and cooperation.
We sincerely hope this issue is now resolved.
The 10% courtesy discount on your future order still stands.
Best regards,
24HourWristbands.com.
My total came up to $45.02 at checkout but they somehow to charge me $68. Upon calling to inquire what happened. I have now been placed on hold for over 20mins and counting! They better refund my money and immediately
Hello, we are issuing a refund of $14.37 for the tax/customs/handling
on your order. The refund will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands....
We clearly state this information during the ordering process as well as on the company info on the Revdex.com website. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You are more than welcome to pay for shipping upfront in whatever manner you choose. We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy. Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service. Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved.
Regards,
[redacted]
Hello, a combined refund in the amount of $273.00 was issued as of today. You should see 3 different refunds sent to you in the amounts of:
$92.91
$120.09
$60.00
We apologize for any confusion and/or inconvenience. Please confirm once you get these refunds. Thanks.
The absolute worst customer service experience I can think of in my life. I'm not one to review anything, but I want to spare anyone grief especially if you are looking to use this company for an important event. I mistakenly decided to use them to print wedding programs. I place my order mid May. I approved a proof to be printed. I received the order the first week of June. My name was spelled wrong on all 300 programs. They clearly didn't print from the proofs or check the package before shipping. I called and emailed a photo of the program before I left town to be sure I'd have my programs reprinted at least a month before my wedding. It was determined by this company that my photo of several wrongly printed programs wasn't good enough bc it only showed a few programs, not all 300. I was told I needed to get 1 photo of all programs for them to be able to reprocess my order. I cut my trip short, drove 2 hours, spread the wrongly printed programs across my floor and took a single photo of and many programs as I could fit in one frame, per their request. I felt I had no choice bc I needed the programs. Almost 3 weeks go by, I finally get the reprinted order and unbelievably...they spell ceremony wrong! I'm only a few weeks away from my wedding and I have botched programs...AGAIN. They offered to refund me 10% of my order. Huge insult! I requested a full refund so I can at least try to get another company to hopefully print in time. This company said I'd need to print their shipping label, box the wrongly printed product, take it to a shipping company like [redacted], wait for them to receive the wrongly printed programs, (what are they going to do with wrongly printed programs with my specifics on there), only then would they consider a refund. By then, I'll be married with no programs. Truly, a nightmare to work with this company. Run fast. It isn't worth the headache or stress.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I ordered 300 wristbands on May 12, 2016. I selected a 7 day production time and 6 day delivery time. As of today, June 7, 2016 I HAVE NOT received these wristbands. This was purchased for an event that we had for June 2-4, 2016. We no longer are able nor do we want these wristbands. When I called last Wednesday, June 1, 2016 I asked for a shipping update and they told be they would DEFINITELY be in on Thursday, June 2, 2016. As stated, we still have not received these wristbands. The tracking number they gave me is not working and the last status update we received via [redacted] was on May 27, 2016. I made a much larger order of 900 wristbands on May 11, 2016 that we received in plenty of time. I also received an e-mail on May 13, 2016 that BOTH of my orders we ready for production. When asked why we did not receive the smaller order [redacted] but received the larger order [redacted] there was no explanation and I was told there was "no guarantee for delivery." I find it extremely unacceptable that after 2 orders, one order was delivered in the allotted time, but another order was given no explanation on failed delivery and I was simply told there was "no guarantee."
I would like a refund for the order that I have yet to receive. The order # is [redacted] The total for this order was $264.18. I am not able to use these wristbands anymore because the event is over.
Regards,
Dear Customer,
We are extremely sorry for any confusion or hassle this
order may have caused you. Please know that our representative was only trying
to inform you that a charge of $15 applies for our promotional extra 100 bands.
Please note that this information is clearly stated on our ordering site, right
below the comments. For your convenience, I shall post the details here as well
as attach a screenshot of that portion of the ordering site.
Note:
** 100 free wristbands are available to orders of 100 silicone wristbands or
more. However, a handling fee of $15 (for ¼ inch, ½ inch, and ¾ inch
wristbands) or $20 (for 1 inch, 1.5 inch, and 2 inch wristbands) will apply.
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected options. If the original order
contains multiple colors, then your 100 free bands will be made in one of those
colors, chosen at random. If you have a color preference, please let us know
and we will try to accommodate you. Additional colors, options, and rush
services that are not included in your original order will require a surcharge.
Additionally, please know that additional charges such as tax, customs, etc are
applicable on the order. This information is noted right below the order subtotal.
It states:Subtotal does not include tax (if applicable)Please Note: The cut off time for Rush Production Order is 10AM CST
Our representative did respond to both your support tickets. Please note that
responses are expected to be received within 24 business hours. You opened a
ticket [redacted] on 4/18 at 14:07, to which we responded on 4/19 on 2:28. We have responded explaining all the allocated charges
to you. We sincerely hope that any confusion you may have had has been
resolved.
Nonetheless, if you still wish to cancel, we request you to
kindly confirm cancellation via the ticketing system. Rest assured that a full
refund shall be issued upon cancellation.
However, if you wish to keep the order, we can excuse the shipping and handling fee on the
100 promotional bands as well as the tax amount on your order. The total
refund would then be $25.70.
Please let us know how you wish to proceed. A representative shall also open a
ticket to inform you of the above mentioned information to ensure that you
receive our message.
We are awaiting your response. Thank you.
Warmest regards,
24hourwristbands.
I placed an order of Sept 7th. They charged my credit card but printed and sent my order. When I contacted the company, they said there was an issue with the artwork but it was the first I had heard. The order was for an event. We have to cancel the order and did not have the marketing piece for the event as planned. Very disappointing communication and customer service.
I cannot seem to get any help with this company. I have placed an order for 50 tote bags at the beginning of April and still do not have my product (in July). I have contacted them several times and each time I do they say that there is an artwork issue and that they cannot use the same color ink on the same color bag. I told them that our logo was 4 colors, including that color but also had a white background, so it shouldn't be a problem. They charged us for the 4th color and that should have taken care of that. That's been at least 6 weeks now and there is still an issue and I cannot get it resolved. I have spoken to an employee in the sales department who has only been there for two weeks and he wouldn't transfer me to speak to his manager or transfer me to customer service. He didn't want to tie up the sales line. I just want my 50 bags that were promised months ago and be done with it. This is very frustrating and every time I call customer service there is at least 17 people ahead of me in queue and it's been taking over 20 minutes to wait to speak to a real person. I highly urge people NOT to use this company for their printing needs.
While the finished product was acceptable I would never order from 24Hourwritbands again. From order submission to delivery took over 5 weeks. During that time I called customer service frequently. The reps lied to me saying my order had shipped when it had not. Many were rude. While they might have been cheaper I prefer to pay more for a truthful company that provides accurate information.
Dear customer,We are very sorry for any and all inconveniences you have faced regarding your order with us. Please know that, as stated in ticket #[redacted], we have fully refunded you $154.26 to transaction [redacted]. The refund has already been processed from our end. It may take the bank a...
few business days to process the transaction for it to show up in your card. Please note that we only receive a transaction ID for the refund once the refund has already been issued. We thus request you to not be distressed over this as the transaction has been processed from our end. Your patience and cooperation will be highly appreciated. Thank you.Warmest regards,24hourwristbands.com.
Thank you for taking the time to acknowledge and respond. I feel at this point I have been adequately heard and hope that this circumstance will help you better assist future customers when they select the metallic color for their product. This will occur when product is worn.
If you havent already had return orders or complaints in addition to mine about this, you most likely will....Unless, like me they wait to long to let their voice be heard. I am not a person that habitually returns items, which is why I was not hasty to file a complaint. As time went on and more and more bracelets out of the 300 we purchased changed color, the more it burdened my heart to speak up and desire something be done.
We give these bracelets away free, as a ministry [redacted] So, it took a while to begin getting the feed back from others...I wear one myself all the time and did not know at first if it was just me or not, until I started hearing of others.
Thank you for your patience with me in this process as well. I am satisfied at this point that I have been heard and you understand. You need not do anything further.
Have a good day
[redacted]We apologize for any inconvenience that you had to face with your order, please know that we have issued a full refund of $151.82 to [redacted] We understand your frustration and apologize for the fact that your order was indeed delayed, we have always prioritized...
our customers over all aspects and have always done the most we can with the best of our abilities to help our customers and resolve their issues but there are some times when orders fall through regardless and we are unable to rectify our mistakes. We hope this mishap will not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order if you choose as a token of apology and goodwill. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, thanks for contacting us. After reviewing your order, we noticed that there weren't any hidden charges. We put an asterisk next to the promotional wristbands and we then state that
51); line-height: 22.8571px; background-color: rgb(255, 255, 255);">** 100 Free Wristbands are available to order of 100 silicone wristbands with a handling fee applies ($15 for 1/4 inch, 1/2 inch and 3/4 inch wristbands / $20 for 1 inch, 1.5 inch and 2 inch wristbands) and will be produced with Standard Production and Regular Shipping only. The Free Wristbands must have identical size and messages (including fonts and artworks) with the original order. Additional colors, options and rush services cost extra. Offer valid while supplies last."
Now we definitely have no issue refunding the $14.05 for the tax/customs/handling which will reflect on your account within 1-3 business days. The $15.00 for the promotional wristbands is much cheaper than you would pay for 100 wristbands. If you want us to refund the $15.00 we can remove the additional 100 wristbands. Please let us know how you would like to move forward. Thank you.
Dear Customer,We are extremely sorry for any inconvenience that you may have faced regarding your order [#[redacted]] with us. Please know that we shipped your order in 2 separate shipments via FedEx Tracking #[redacted] & FedEx Tracking #
Label">[redacted], which should contain all 12 yard signs along with the stands.However,
as you claim to not have received them, we are currently investigating
with our shipping department regarding this matter and we are expecting a
response soon. Apologies for this inconvenience, however, kindly
understand that this is a protocol that must be followed from our end. Furthermore,
please know that, should your claim be found legitimate, we will
promptly ship you the wire stands as soon as possible to the shipping
address you provided.Note that it will not be possible for us to
meet your deadline of 9/14, since as per our terms, any and all
corrected orders will ship via ground shipping unless expedited charges
are paid for. Kindly provide an extended deadline if you have one. We
will try our best to provide you with a resolution that will suit you
best.Again, we would like to sincerely apologize for the hassle
and we earnestly request you to bear with us until we get a response. Once we do, we shall get back to you via the ticketing system. Thank you very much for your patience & consideration.Best regards,Imprint.com.
Dear [redacted]We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $40 cancellation fee because your order had already left for production by the...
time you informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $177.80 [redacted] as you were informed by our customer service representatives through our ticketing system according to our records. We really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for any further inquiries, thank you.Sincerely,
[redacted]
Dear [redacted]
We are extremely sorry for the inconvenience. Please know that the
yellow koozies you selected were the standard industrial yellow. Any specific
yellow would require a particular PMS color for that particular shade that
customer may require. Nonetheless, we are extremely sorry that you were not
satisfied with the product color.
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/25 at 2:28:39, to which you
agreed on 2/25 at 12:04:15. Please know that the refund has already been issued
and allow 3-5 business days for it to reflect upon your credit card. Please know that customer satisfaction is a top priority to us. Thus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with us. To opt for the discount, simply open a ticket under the new
order and refer to this order number. A customer service representative shall
promptly process the discount to your card.
Again, we would
like to sincerely apologize for the inconvenience. We hope this issue is resolved. Please feel free to write in
the ticket for any queries. Warmest regards,
[redacted]
Hello [redacted],
We are sorry that you are not pleased with your product, but we still have to follow our claims process in order to get a refund or a remake. The product needs to be sent back to us in full and we will gladly review the order and make the appropriate decision. You...
have mentioned to your reps that you will "urinate" in the box of t shirts and send the product back to us. You have also said you will burn the shirts. Neither option is something we find to be appropriate nor fair if you are trying to receive a refund. We ask that the product has to be shipped back without being damaged or used if a refund or remake is to be issued. We would appreciate your cooperation so we can move forward with this claim.
Thank you,
Claims Team
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this
solution because THIS solution should have been offered to me at the time of my
first complaint. Since they did not offer this solution to me EVER, I was
forced to print the wristbands with another online vendor because I was in a
time sensitive situation with my client. 24hourwristbands.com was aware of this
since I paid an additional $25.00 to expedite the shipping. I will return
the merchandise they originally sent to me since they serve no purpose to me. I
plan to dispute the charges through my credit card company. I stand by my review of this company. They are
terrible to deal with and their customer service department is garbage and I
hope anyone who does business with them does there research.
Regards,
[redacted] Executive Printers of Florida