We are extremely sorry for the inconvenience. Please know that the
yellow koozies you selected were the standard industrial yellow. Any specific
yellow would require a particular PMS color for that particular shade that
customer may require. Nonetheless, we are extremely sorry that you were not
satisfied with the product color.
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/25 at 2:28:39, to which you
agreed on 2/25 at 12:04:15. Please know that the refund has already been issued
and allow 3-5 business days for it to reflect upon your credit card. Please know that customer satisfaction is a top priority to us. Thus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with us. To opt for the discount, simply open a ticket under the new
order and refer to this order number. A customer service representative shall
promptly process the discount to your card.
Again, we would
like to sincerely apologize for the inconvenience. We hope this issue is resolved. Please feel free to write in
the ticket for any queries. Warmest regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,I've contacted your company multiple times and I said I received remake. That's not this issue at hand. The remark size and original size of logos are totally different. The remake wa how I wanted the originals printed. Your company never gave me a proof.
I've attracted photos. Left is reprint and right is original print.
Dear [redacted],We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping...
specifications that you chose. Rush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate times. Nonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a company. Since you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issue. Please give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your order. We hope to hear from you soon. Thank you.Sincerely,24HourWristbands.com
Dear Customer,
Firstly we would sincerely like to
apologize for the error in the printing. Our claims department has viewed the
images you provided and have verified your claim to be legitimate. Secondly we
would like to apologize for the delay in getting the order remade.
For convenience, we shall have a
customer service representative get in touch with you via the ticketing system
[Ticket # [redacted]] about the remake. As the remake was
requested some time ago, and as customers may need the remade products within a
particular time-frame, the representative shall contact you regarding whether
or not you still wish for the remake or if you would like to opt for a refund.
If you still wish for
the remake, please confirm so via that ticket and the representative shall
issue one for you immediately. We advise you to kindly refer to the following
sections of our terms and conditions below:
CLAIMS AND REDO ORDERS
If
misspelling is the issue we will first examine the order.
Redo
order will ship ground unless expedite shipping request at an additional
charge.
RETURN & REFUND POLICY
We
will have a Claims Representative to review the issue and, upon verification of
the mistake, we will remake the product for you. Standard Production and
Standard Shipping are only estimated schedules and are not guaranteed to meet
deadlines. --------------------------------------------------------------------------------...⇄ />
If you do opt for a remake, please be notified that it will follow time-frames
of standard production and ground shipping.
Please
let us know via the ticket [#[redacted]] regarding how you would like for us to proceed.
We await your response.
Warmest
regards,
24hourwristbands.
Dear [redacted],We would first like to apologize for all the inconvenience you had to face with your order, we understand your...
disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed you and apologized for before, through our ticketing system. As you did choose 6 day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically 7
business days. Standard Production time is "estimated" and your order
will not be considered late if production has exceeded 7 business days.
If for any reason, the order was placed during one of our Chinese
Holiday Production breaks, Standard Production can be delayed up to an
additional 7 business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($26.58 to transaction [redacted]) and now we are offering another 25% discount more which brings your discount to 30% on your order. Please contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly.
We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeased. We hope to serve you better in the future if you give us another chance.
Sincerely,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My complaint isn't about a refund or the money, it's about the lack of decent customer service. Someone sent a message, asking for a different color, I gave one, they said they would process the order with the original color that they found in stock. The next day I asked if everything was on track, and that same ticket reflected that it was indeed still on track. The following day, I got a phone call saying to check my messages, I did, and there I come to find out that nothing had been done. I tried calling, was hung up on twice by your automated messages. I got a hold of someone who transfered me to the same extension that hung up on me. Then finally I got a human being's voice by calling your order line (I should never have to call that many times to talk to someone about that) who said nothing had been done because I never selected a color. The bands were supposed to be in the next day for a fund raiser. So not only did I think I had done everything right (and according to the open tickets, I did do everything right), but my club missed out a fundraiser that they needed to have in order to pay for their graduation site. That made me incredibly sad and frustrated. THAT is what needs to be fixed. HUMAN CONTACT and smart human contact. No one should EVER get the run around especially when they are paying extra to make sure things get done ON TIME.
Regards, [redacted]
Hello, our website as well as the Revdex.com site both explain that Standard
Production time is "estimated" and your order will not be considered
late if production has exceeded 7 business days. Standard Production can be
delayed up to an...
additional 7 business days. Once the order is out of production it will ship ground,
which is 3-7 business days depending on your area. The standard turnaround time
is 3-4 weeks before you received the order. If you have any further questions
please contact our customer service department. The 25% courtesy refund will be issued today and it will reflect on your account within 1-3 business days. Thank you and have a nice day!
We would like to sincerely apologize for any inconvenience
you have had to face regarding this order and are deeply concerned about your
dissatisfaction regarding it.
We have looked into the claims image, the artwork you
provided and the proof you have approved for the order. Please understand that the
artwork was slightly zoomed out before production in order to maximize fitness
of the lengthy artwork you provided us with for the order. This was done because
a zoomed in version may not have displayed the entirety of the lengthy artwork
or might have cropped out a corner. Sometimes these effects cannot be
controlled and thus the artwork was shrunk to reduce all likelihood of that
happening.
Additionally, our terms and conditions state: A proof enables
you to preview and approve a product, but it will not depict the final product exactly, as it is merely a
computer-generated image. A proof is an approximate preview and does not guarantee an exact match.
These effects are acceptable within industry standards and
your order cannot thus be termed as defective.
However, as customer satisfaction is of utmost importance to
us, we are willing to remake the entire order for you, free of cost. If you
wish to opt for the remake, please let us know. We shall then check with our
production and design teams to ensure that the results you want are possible
for us to produce exactly.
If you do not wish for a remake, we can partially refund you
for the order. Please know that a full refund is not possible as we have
incurred costs of production of items that cannot be termed defective, as
explained above. Nonetheless, we are still willing to give you a refund of 30%
off the entire order to compensate for the dissatisfaction you encountered.
We shall have a customer service representative reach out to
you via our ticketing system. Please respond to the ticket so that this issue
can be promptly dealt with.
Thank you for your cooperation and patience.
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any...
inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, we have issued a full refund for this order since the customer was not fully satisfied with the product they received. This order was made according to the specifications the customer submitted, but the customer does not want a remake at this time. The refund will take 1-3 business days to...
Dear Customer,
We are extremely sorry for the inconvenience you have faced
regarding this order. Please understand that it was in no way our intention to have
you displeased in any way.
However, kindly note that our representatives were only
trying to clarify that it is indeed mentioned in our ordering site that inside
messages will be embossed. Embossed bands do not have ink. The homepage of our website has clear images
of the types of bands we offer. The images
of Embossed band [ that are simply raised, showing no color] and embossed
printed band [that have raised text with ink] are there displaying how
each looks like. They are there beside the color-coat wristbands that you clicked on to order. An image of that portion of the website has been attached for further clarification.
Please understand that there was no way for us to know that it
was your assumption that embossed bands would have ink. The proof merely
displayed what [text/artwork/clipart] would be on the inside message, which
will be embossed [raised].
Generally embossed/debossed bands have less visibility than those with ink;
however, it is what was selected for the order and what we produced exactly.
Thus please understand that the products cannot be termed defective due to
which the recipient was not eligible for any refunds/remake. We did, however,
offered a partial, courtesy refund for your dissatisfaction.
Additionally, please know that, as per our terms, customized
items cannot be returned as they cannot be restocked. So returning them will
have no use. However, as you are dissatisfied with the inside message, which
you paid $0.10 extra/band for 100 bands, we are willing to refund you the
amount for the inside message.
Our terms also state that the proof charge is
non-refundable, even if the order has been cancelled. However, as an extended courtesy,
we are willing to offer you a refund for the $10 you paid for the proof as
well. Please understand that this is the most we are willing to offer
considering the products cannot be deemed defective. Please understand that
this refund is offered solely a token of courtesy for your dissatisfaction.
A ticket shall also be opened to convey this message to you.
Kindly respond to it.
Thank you.
Warmest regards,
24hourwristbands.
Customer service department sucks. I bought from them because they had good online reviews.
I placed an order with the company and did not get a confirmation for the order after inputting my cc#. I never received anything in regards to my order, so I placed another order thinking the first one was not received. With my second order, I received several emails so I knew this order went thru. To my surprise, I was shipped both orders. Customer service was no help at all!
Thank you for the update. But not all the bands will look exactly to the color shade or might be made from different molds if you look under our terms and conditions page its all listed there. At this time we would only br able to offer you 50% discount on the order. This is the final offer. I do apologize for the inconvenience.
[redacted]
We apologize for any and all inconvenience that you have had to face regarding your order with us but please know that we would have remade or refunded you for this issue only if you had contacted us within the time frame eligible for a claim which seems was explained to...
you through our ticketing system. We only allow a claim to be made within 7 business days of receiving a product as a company policy which I am sure you will understand as we understand your disappointment which is why we are willing to offer a 50% refund on your order for this mishap even though we are not supposed to. We have always prioritized our customer over all aspects as they play the most vital role in our business, we hope this will not tarnish our relationship and prevent us from doing future business. Please know that the refund we offered is purely out of courtesy and sincerity for you as we always try to do the best we can with most of our abilities for our customers. Please contact us for any further inquiries. Sincerely,[redacted]
Hello, we just wanted to inform you that a refund for $75.00 was approved as you requested. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions regarding this order. We...
thank you for your patience and cooperation with this matter. Thank you.
[redacted]We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every order. We do...
understand your disappointment but we would also like to clarify that the order is not totally different. The printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were charged. We would also like to clarify that the lanyards we use are bought separately, we do not manufacture them. We just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their back. We apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matter. Please let us know how would you like to proceed in resolving this issue and we will follow through accordingly. Thank you.Regards,24HourWristbands.Com
Hello, we are canceling and refunding the entire order since the customer was not pleased with the amount of time for the order to be produced. We apologize for any inconvenience and you can go ahead and keep those wristbands at no costs. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completed. Nor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered to. Nor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR March. So issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is another. They need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples business. UNACCEPTABLE. This cannot just be brushed under the rug![redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not...
produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Wednesday, October 26, 2016 10:10 AM[redacted]Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
My order # was [redacted]
The order was NOT produced exactly how I chose. I chose 1 day production and after 2-3 days of email updates, I heard nothing. When I called to check on the order and see why IT HADN'T BEEN produced after 3 days, I was told by your customer service agent that he couldn't check on the status at all (and the status check on your website didn't work either) because it wasn't a "rush" order.
Furthermore, if the shipping time is not guaranteed and is just an estimate, why would I be presented with a list of choices AND PAY MORE for the faster choice that's not guaranteed??? It's false advertising.
Dear [redacted]
We are extremely sorry for the inconvenience. Please know that the
yellow koozies you selected were the standard industrial yellow. Any specific
yellow would require a particular PMS color for that particular shade that
customer may require. Nonetheless, we are extremely sorry that you were not
satisfied with the product color.
As per our records, we have further discussed the issue in the
ongoing ticket [redacted], where we have already offered you
with an extended refund for the koozies on 02/25 at 2:28:39, to which you
agreed on 2/25 at 12:04:15. Please know that the refund has already been issued
and allow 3-5 business days for it to reflect upon your credit card. Please know that customer satisfaction is a top priority to us. Thus, as an added courtesy, we would
like to offer you a 10% courtesy discount on a future order, should you choose
to have one with us. To opt for the discount, simply open a ticket under the new
order and refer to this order number. A customer service representative shall
promptly process the discount to your card.
Again, we would
like to sincerely apologize for the inconvenience. We hope this issue is resolved. Please feel free to write in
the ticket for any queries. Warmest regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,I've contacted your company multiple times and I said I received remake. That's not this issue at hand. The remark size and original size of logos are totally different. The remake wa how I wanted the originals printed. Your company never gave me a proof.
I've attracted photos. Left is reprint and right is original print.
Dear [redacted],We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping...
specifications that you chose. Rush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate times. Nonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a company. Since you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issue. Please give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your order. We hope to hear from you soon. Thank you.Sincerely,24HourWristbands.com
Dear Customer,
Firstly we would sincerely like to
apologize for the error in the printing. Our claims department has viewed the
images you provided and have verified your claim to be legitimate. Secondly we
would like to apologize for the delay in getting the order remade.
For convenience, we shall have a
customer service representative get in touch with you via the ticketing system
[Ticket # [redacted]] about the remake. As the remake was
requested some time ago, and as customers may need the remade products within a
particular time-frame, the representative shall contact you regarding whether
or not you still wish for the remake or if you would like to opt for a refund.
If you still wish for
the remake, please confirm so via that ticket and the representative shall
issue one for you immediately. We advise you to kindly refer to the following
sections of our terms and conditions below:
CLAIMS AND REDO ORDERS
If
misspelling is the issue we will first examine the order.
Redo
order will ship ground unless expedite shipping request at an additional
charge.
RETURN & REFUND POLICY
We
will have a Claims Representative to review the issue and, upon verification of
the mistake, we will remake the product for you. Standard Production and
Standard Shipping are only estimated schedules and are not guaranteed to meet
deadlines.
--------------------------------------------------------------------------------...⇄ /> If you do opt for a remake, please be notified that it will follow time-frames
of standard production and ground shipping.
Please
let us know via the ticket [#[redacted]] regarding how you would like for us to proceed.
We await your response.
Warmest
regards,
24hourwristbands.
Dear [redacted],We would first like to apologize for all the inconvenience you had to face with your order, we understand your...
disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed you and apologized for before, through our ticketing system. As you did choose 6 day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically 7
business days. Standard Production time is "estimated" and your order
will not be considered late if production has exceeded 7 business days.
If for any reason, the order was placed during one of our Chinese
Holiday Production breaks, Standard Production can be delayed up to an
additional 7 business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($26.58 to transaction [redacted]) and now we are offering another 25% discount more which brings your discount to 30% on your order. Please contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly.
We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeased. We hope to serve you better in the future if you give us another chance.
Sincerely,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
My complaint isn't about a refund or the money, it's about the lack of decent customer service. Someone sent a message, asking for a different color, I gave one, they said they would process the order with the original color that they found in stock. The next day I asked if everything was on track, and that same ticket reflected that it was indeed still on track. The following day, I got a phone call saying to check my messages, I did, and there I come to find out that nothing had been done. I tried calling, was hung up on twice by your automated messages. I got a hold of someone who transfered me to the same extension that hung up on me. Then finally I got a human being's voice by calling your order line (I should never have to call that many times to talk to someone about that) who said nothing had been done because I never selected a color. The bands were supposed to be in the next day for a fund raiser. So not only did I think I had done everything right (and according to the open tickets, I did do everything right), but my club missed out a fundraiser that they needed to have in order to pay for their graduation site. That made me incredibly sad and frustrated. THAT is what needs to be fixed. HUMAN CONTACT and smart human contact. No one should EVER get the run around especially when they are paying extra to make sure things get done ON TIME.
Regards, [redacted]
Hello, our website as well as the Revdex.com site both explain that Standard
Production time is "estimated" and your order will not be considered
late if production has exceeded 7 business days. Standard Production can be
delayed up to an...
additional 7 business days. Once the order is out of production it will ship ground,
which is 3-7 business days depending on your area. The standard turnaround time
is 3-4 weeks before you received the order. If you have any further questions
please contact our customer service department. The 25% courtesy refund will be issued today and it will reflect on your account within 1-3 business days. Thank you and have a nice day!
Dear [redacted],
We would like to sincerely apologize for any inconvenience
you have had to face regarding this order and are deeply concerned about your
dissatisfaction regarding it.
We have looked into the claims image, the artwork you
provided and the proof you have approved for the order. Please understand that the
artwork was slightly zoomed out before production in order to maximize fitness
of the lengthy artwork you provided us with for the order. This was done because
a zoomed in version may not have displayed the entirety of the lengthy artwork
or might have cropped out a corner. Sometimes these effects cannot be
controlled and thus the artwork was shrunk to reduce all likelihood of that
happening.
Additionally, our terms and conditions state: A proof enables
you to preview and approve a product, but it will not depict the final product exactly, as it is merely a
computer-generated image. A proof is an approximate preview and does not guarantee an exact match.
These effects are acceptable within industry standards and
your order cannot thus be termed as defective.
However, as customer satisfaction is of utmost importance to
us, we are willing to remake the entire order for you, free of cost. If you
wish to opt for the remake, please let us know. We shall then check with our
production and design teams to ensure that the results you want are possible
for us to produce exactly.
If you do not wish for a remake, we can partially refund you
for the order. Please know that a full refund is not possible as we have
incurred costs of production of items that cannot be termed defective, as
explained above. Nonetheless, we are still willing to give you a refund of 30%
off the entire order to compensate for the dissatisfaction you encountered.
We shall have a customer service representative reach out to
you via our ticketing system. Please respond to the ticket so that this issue
can be promptly dealt with.
Thank you for your cooperation and patience.
Warmest Regards,
24hourwristbands.com
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any...
inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, we have issued a full refund for this order since the customer was not fully satisfied with the product they received. This order was made according to the specifications the customer submitted, but the customer does not want a remake at this time. The refund will take 1-3 business days to...
reflect on your account. Thank you.
Dear Customer,
We are extremely sorry for the inconvenience you have faced
regarding this order. Please understand that it was in no way our intention to have
you displeased in any way.
However, kindly note that our representatives were only
trying to clarify that it is indeed mentioned in our ordering site that inside
messages will be embossed. Embossed bands do not have ink. The homepage of our website has clear images
of the types of bands we offer. The images
of Embossed band [ that are simply raised, showing no color] and embossed
printed band [that have raised text with ink] are there displaying how
each looks like. They are there beside the color-coat wristbands that you clicked on to order. An image of that portion of the website has been attached for further clarification.
Please understand that there was no way for us to know that it
was your assumption that embossed bands would have ink. The proof merely
displayed what [text/artwork/clipart] would be on the inside message, which
will be embossed [raised].
Generally embossed/debossed bands have less visibility than those with ink;
however, it is what was selected for the order and what we produced exactly.
Thus please understand that the products cannot be termed defective due to
which the recipient was not eligible for any refunds/remake. We did, however,
offered a partial, courtesy refund for your dissatisfaction.
Additionally, please know that, as per our terms, customized
items cannot be returned as they cannot be restocked. So returning them will
have no use. However, as you are dissatisfied with the inside message, which
you paid $0.10 extra/band for 100 bands, we are willing to refund you the
amount for the inside message.
Our terms also state that the proof charge is
non-refundable, even if the order has been cancelled. However, as an extended courtesy,
we are willing to offer you a refund for the $10 you paid for the proof as
well. Please understand that this is the most we are willing to offer
considering the products cannot be deemed defective. Please understand that
this refund is offered solely a token of courtesy for your dissatisfaction.
A ticket shall also be opened to convey this message to you.
Kindly respond to it.
Thank you.
Warmest regards,
24hourwristbands.
Customer service department sucks. I bought from them because they had good online reviews.
I placed an order with the company and did not get a confirmation for the order after inputting my cc#. I never received anything in regards to my order, so I placed another order thinking the first one was not received. With my second order, I received several emails so I knew this order went thru. To my surprise, I was shipped both orders. Customer service was no help at all!
Thank you for the update. But not all the bands will look exactly to the color shade or might be made from different molds if you look under our terms and conditions page its all listed there. At this time we would only br able to offer you 50% discount on the order. This is the final offer. I do apologize for the inconvenience.
[redacted]
We apologize for any and all inconvenience that you have had to face regarding your order with us but please know that we would have remade or refunded you for this issue only if you had contacted us within the time frame eligible for a claim which seems was explained to...
you through our ticketing system. We only allow a claim to be made within 7 business days of receiving a product as a company policy which I am sure you will understand as we understand your disappointment which is why we are willing to offer a 50% refund on your order for this mishap even though we are not supposed to. We have always prioritized our customer over all aspects as they play the most vital role in our business, we hope this will not tarnish our relationship and prevent us from doing future business. Please know that the refund we offered is purely out of courtesy and sincerity for you as we always try to do the best we can with most of our abilities for our customers. Please contact us for any further inquiries. Sincerely,[redacted]
Hello, we just wanted to inform you that a refund for $75.00 was approved as you requested. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions regarding this order. We...
thank you for your patience and cooperation with this matter. Thank you.
[redacted]We would sincerely like to apologize for all the inconvenience you had to face regarding your order but please know it is very hard for an order to be printed exactly like a previous order as the printing specifications and personnel changes with every order. We do...
understand your disappointment but we would also like to clarify that the order is not totally different. The printing came out a little dark and small but it is not something that can be considered defective but as you are displeased with the product we can offer a refund of 50% of your entire cost if you would like to keep the order or you could send the entire order back to us in which case we will refund the entire amount you were charged. We would also like to clarify that the lanyards we use are bought separately, we do not manufacture them. We just print on them which is why the swivel clips may vary from before but please do not worry as we have always prioritized customer service over all aspects, that is why we always try to rectify a matter to the best of our abilities as we want our customers to be assured of the fact that our company always has their back. We apologize again for this mishap and we would like you to know that we will definitely try our best to provide better service and a better product if you wish to work with us again in the future.We hope this will not tarnish your relationship with us, a customer service representative will contact you via our ticketing system to rectify this matter. Please let us know how would you like to proceed in resolving this issue and we will follow through accordingly. Thank you.Regards,24HourWristbands.Com
Hello, we are canceling and refunding the entire order since the customer was not pleased with the amount of time for the order to be produced. We apologize for any inconvenience and you can go ahead and keep those wristbands at no costs. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completed. Nor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered to. Nor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR March. So issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is another. They need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples business. UNACCEPTABLE. This cannot just be brushed under the rug![redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not...
produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Wednesday, October 26, 2016 10:10 AM[redacted]Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
My order # was [redacted]
The order was NOT produced exactly how I chose. I chose 1 day production and after 2-3 days of email updates, I heard nothing. When I called to check on the order and see why IT HADN'T BEEN produced after 3 days, I was told by your customer service agent that he couldn't check on the status at all (and the status check on your website didn't work either) because it wasn't a "rush" order.
Furthermore, if the shipping time is not guaranteed and is just an estimate, why would I be presented with a list of choices AND PAY MORE for the faster choice that's not guaranteed??? It's false advertising.