We apologize for any inconvenience you may have had to face
regarding your order with us. Our phone lines are almost always busy and thus
we usually encourage our customers to contact us via the ticketing system. As
you later called our sales line to have the order cancelled, the sales
representative was only following protocol when they said that they cannot make
any changes as it is not their department and they are not authorized to makes
changes to an order.
However, the representative forwarded the cancellation
request to our customer service department by opening a ticket [redacted] for
you on 2016-01-24 at 20:28:38 where our customer service representative
responded, 2 hours later, on 2016-01-24 at 22:59:04, informing that your
cancellation request has been processed and a full refund of $91.52 has already
been issued via transaction ID 7920419488, to which you responded back within 2
business days. The refund was issued on February 3, 2016 and it may sometimes
take a few business days for the money to reach the account after the
transaction has been processed. So even if the credit did not reach you then it
should have by now.
Please contact your bank to check the transaction. As we have already processed
the refund, we consider this issue resolved. However, if you have any other
queries or issues whatsoever, please do not hesitate to contact us via our
ticketing system.
We hope this clarifies the situation for you. Additionally,
we would like to apologize for any confusion and would like for you to note
that we did proceed exactly as you requested.
We hope you will reconsider your opinion about us and give
us a chance to serve you better.
Warmest Regards,
[redacted]
Dear Customer,
We are sincerely sorry for any confusion or inconvenience our ordering system
may have caused you. Please note that it is stated clearly, right below the
‘add to cart’ button that:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
We see that you ordered printed wristbands and opted for the
Promotion: 100 Free Wristbands - Shipping
& Handling [+15.00]. Please know that this promotional offer has a shipping
and handling charge of $15 as stated in our website.
Further below the order-submit button, right under the displayed reviews, we
provide some information regarding the bands. One of those states:
**100 free wristbands are available to orders of 100 silicone wristbands or
more. However, a handling fee of $15 (for ¼ inch, ½ inch, and ¾ inch
wristbands) or $20 (for 1 inch, 1.5 inch, and 2 inch wristbands) will apply.
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected options. If the original order contains
multiple colors, then your 100 free bands will be made in one of those colors,
chosen at random. If you have a color preference, please let us know and we
will try to accommodate you. Additional colors, options, and rush services that
are not included in your original order will require a surcharge.
Additionally, kindly note that it is mentioned in our terms and conditions that
additional charges such as tax, customs, etc may be applicable to order
sub-total which is what is shown initially. Nonetheless, we are extremely sorry
for the inconvenience.
The allocation of the charges are as follows:
SubTotal:
$106.69
Coupon
Discount:
-
$9.17
Tax
Total:
$17.07
Total:
$114.59
[Note: Subtotal also includes the $15 shipping and handling fee for the
100 promotional bands and the shipping charges which is $34.69.]
We are sorry for the delay. Please know that it took a
little more time than anticipated to process the refund. But rest assured that
the refund has been fully processed.
We have refunded you, in full, $114.59 to transaction
[redacted] on 4/19. Please check with your bank. It may take the bank a few
business days to process the transaction in order for it to show up in your
statement.
As your desired settlement has been met, we hope and
consider this issue to be resolved. Feel free to contact us via the ticketing
system if you have any queries and a representative shall respond to your query
within 24 business hours.
Again, apologies for any inconvenience. We hope our relationship will not be
tarnished and we hope this will not prevent you from ordering from us again.
Have a good day ahead.
Warmest regards,
24hourwristbands.
We are extremely sorry that you were
not happy with your product. Please understand that minor visual imperfections
may exist on custom printed products. However, these effects are acceptable
within industry standards and the products cannot really be considered defective.
Nonetheless, please know that customer
satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and services. Please know a full refund is not
possible as some non-refundable finances/services & non-reusable resources have already
been invested on this order. However, due to your immense dissatisfaction on
the products, we are willing to accept your request of 75% refund.
Please note:
You paid a total of $147.46 for this
order.
75%
of $147.46 = $110.595.
Please know that we have already
refunded you $25.12 earlier.
Charged Amount
$147.46
Refunded Amount
$25.12
Remaining
Balance
$122.34
$110.595
- $25.12= $85.475
We have reimbursed the remaining
amount of $85.475 back to your card. Refund of $85.48 to transaction [redacted]
Feel free check with your bank. Please note that it may take the bank a few
business days to process the transaction and for the credit to reflect on your
statement.
A customer service representative shall also get in touch with you via the
ticketing system to inform you of the above. We hope this issue is resolved.
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $50.71 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands....
Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello [redacted],
We are extremely sorry for all the
confusion this has caused you but please note that your order [[redacted] which totals to $20.99] has been ON HOLD due to artwork related issues. We have tried
to contact you several times via emails and voice-mails [[redacted]] on but no response was received
from you due to which the ‘on hold’ issue was never resolved.
Please also note that it is
mentioned in our terms and conditions that orders on hold are sub*ected to
delayed delivery dates.
________________________________________________
Terms & Conditions:
Imprint.com makes several attempts
to contact the customer in the event no artwork/logo, therefore we will not be
responsible for the timeline of an order if we do not receive the artwork /
logo. In any case that the artwork the customer submits for their order is not
something we can produce, we will contact the customer via email and phone to
inform them that we need to change or remove the artwork.
_________________________________________________
Thus, we cannot be held liable for
any delays caused in the production and delivery of the products.
Additionally, note that we do
not tolerate profanity of any kind. Thus, please cooperate with us accordingly.
We shall have a customer service
representative get in touch with you again to address this issue. Please
respond to that ticket and cooperate with us in order to get this issue
resolved. You may wish to proceed with
the order or you may opt to cancel it, in which case you shall receive a
complete and full refund. We look
forward to resolving this issue with you.
Regards,
Imprint.com.
Dear [redacted]
We apologize if the products are not exactly
what you expected them to be. But please note that we produced the product
using the exact colors you chose. Please understand that the only reason the
products are not exactly the same as the website image is because the latter is
merely a digital representation, and will thus vary from the product itself.
Please refer to our terms and conditions below: --------------------------------------------------------------------------------...⇄ />
WEBSITE IMAGES
All website
images are animated and made to resemble the product. Variations between image
and product will happen. Exact match of website images and product is not
guaranteed.
Based on the terms and conditions above, our
representative denied the claim. Nonetheless, for you inconvenience, you were
offered a courtesy refund of 10% on the order even though the order cannot be
termed defective as we sent you the order with the exact specifications you
asked for.
However, as you are displeased with the order,
we shall have one of our customer service representatives contact you via our
ticketing system to address your dissatisfaction and provide you with other alternatives.
We hope that you will cooperate with us.
Thank you.
Regards,Netbrands
Media Corporation
Dear [redacted]
We are extremely sorry for the
inconvenience you have faced regarding your order with us. Please understand
that we only requested a better image to ensure that the imprint on your
product will come out nicely. Regretfully, the ordeal took longer than
expected.
Additionally, we would like to
apologize for the delay you faced in our phone lines. Due to heavy traffic, our
phone lines are almost always jammed, thus we encourage our customer to contact
us via the ticketing system. Please know that we did respond to the tickets that
you opened. Unfortunately, your artwork did not initially come through to us
and thus the order was delayed.
We finally received the artwork and had it uploaded in our system on 3/11 at 13:08.
However, you called on that very day and cancelled order at 13:16. We thus
cancelled your order and issued a full refund.
Please know that, as of 3/12, we have
already issued a full refund of $41.98 via transaction [redacted] Please allow
a few business days for the credit to reach you. Please know that once the
amount has been transacted, we cannot be held liable for any delay for the
amount to reach you as the issuing bank deals with that.
Additionally, as a token of apology
and goodwill, we would like to offer you a discount of 10% on any future order
you may have with us.
To
opt for the discount, simply open a ticket under the new order and refer to
your current order number and a customer service representative shall respond
to the ticket within 24 business hours and issue the discount.
Again,
we would like to sincerely apologize for the hassle you had to go through. We
hope you understand that we only asked for a better artwork so that the print
looks better on the products. This was done with good intentions and we hope
you will consider that. We wish you will give us a chance to serve you better
in the future and we hope that this will not tarnish our relationship with you.
I ordered 72 blue coffee mugs with imprinting. The mugs arrived on time. But, the very first mug I pulled out of the box the imprinting was smeared. As I dug through the boxes, exactly 50% were scratched, smudged and unusable. Further, these mugs were advertised as dishwasher safe. According to their website: "The mugs are dishwasher and microwave safe, and the ink we use are non-metallic. In short, these are one of the finest C-Handle 11oz Mugs in the market and they come with customizable options." Well, I put two in the dishwasher and unsurprisingly the ink partially washed away. After this I contacted 24hourwristbands.com for a refund.
Through their ticket system I sent pictures. Their reply asked me to send more pictures, with "atleast 15 mugs" in the picture. So I sent a picture with 21 mugs. Their response was a 35% refund on the 21 mugs pictured, about $15 on an order of $268. I informed them the amount was unacceptable. As of this writing, they have offered a $40 refund and 10% off my next order, as if I would ever order from them again.
Later, 24 Hour Wristbands did offer a refund on the 21 mugs that were in the pictures I sent. Not perfect, but I accepted it to put this issue behind me. However, after 7 days, I still have not received it. At the time of this review, I am beginning to think the offer of a refund was just to make me go away.
Keep in mind, all 72 mugs had poor print quality. I HAND WASHED all 72 mugs in a sink with hot water and Dawn, and the imprinting on all 72 mugs washed off in the sink! That is very poor quality for something that is supposed to be "dishwasher and microwave safe." I'm sure the mugs are dishwasher safe, but not the imprint. Intentionally misleading in my opinion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The biggest problem here is that the company is unwilling to accept blame for how their customer service team treated me. This no longer has anything to do with timing or delivery of their product. Something I've stated now three times. But the company is unwilling to even acknowledge what my complaint is, much less admit fault for the completely unacceptable behavior of their employees. It's clear to me now that this company does not care about how they treat their customers and will not ever admit that their service is sub par. I will never do business with them again and will communicate very clearly to everyone I know within the Event Planning community to never do business with them because of this severe issue with how they treat customers. They have proven they are unwilling to even read a complaint, comprehend the content of that complaint, acknowledge any wrong doing, do anything about their staff's wrong doing, or work to improve how they do business so that no customer ever has to go through the treatment I suffered - and clearly so many other customers have suffered now that I've read both the complaints here on the Revdex.com site as well as through other customer review site like [redacted].This company has a serious problem. And is unwilling to even admit it, let alone do anything about it. What a shameful situation. I am disgusted by this situation. I once again implore the Revdex.com to withdraw support of this company as they have now proven they are not with said support.
Regards,
[redacted]
[redacted]We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $7.52 was processed to transaction [redacted], which means we have already approved and...
processed the refund from our end. Please contact us for any further inquiries, thank you.Sincerely,[redacted]
Hello, thanks for contacting us. We reviewed your order and saw that the order was shipped via [redacted] [redacted] on 6/5/515 as requested by the customer. We also went ahead and issued a courtesy 15% refund for this order...
since you were not fully satisfied with the order. The refund will reflect on your account within 1-3 business days. We appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer service. Please let us know if you have any other questions regarding this order. Thanks.
to hear that 5 of the banners did not
turn out as your ordered them. Per our records for your order [Order #[redacted]], you were also dissatisfied with
the yard signs, which you reported within 7 days of receipt. We have duly
resolved the issue by remaking the entire order of the yard signs for you. However, please understand that our representatives were only following protocol
when they denied your claim for the banners as you received the order on May 19
via [redacted] Tracking Number: [redacted], but opened a claim on August 20, almost
3 months after receipt of the products. As per our terms, all claims of defect must be reported
within 7 days of receipt of the products. This is because the products we sell
are for promotional purposes and some may be prone to wearing and tearing over
time which is why we do not process claims that are more than 7 days old.
Nonetheless, we completely understand your situation and after
reconsidering the importance of this event for you, we are willing to allow a one-time
exception and process your claim. You paid a total of $393.57 for 15 banners. As you had
issues with 5 banners, we are willing to give you a store credit for the amount
of the 5 banners which is $131.19. Please respond back to us so we an issue this store credit for you.
We hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice day.
Regards,
Imprint.com.
Hello, we apologize for the delay in your order. It looks as though your order was produced during the [redacted] holiday which caused delays to your order. The order did take longer than usual, but since you have the product we can either offer a policy refund of 75% or you can return the...
product in full for a full refund. Please let us know how you would like to move forward so we can reach a resolution on this issue. Thanks.
[redacted] Netbrands Media...whoever this company is....located not in Houston TX but only God knows where, is disreputable and dishonest. All of the customer service representatives claim to live in Texas. Very hard to believe anything they say. I would like the Revdex.com to investigate if the even make their products in the US as they claim. Highly unlikely, otherwise why are there so many Revdex.com complaints about delivery service?
DO NOT USE THIS COMPANY FOR ANY REASON WHATSOEVER!!!
[redacted]We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be [redacted] or for it to be individually...
wrapped according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customer. Also the charges that come with your order being [redacted] and individually wrapped were not added to your total charge as well. The customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as well. Furthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time around. We have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards,[redacted]
Dear Customer,We are extremely sorry for the delay you are facing with your order with us. Per our records, you placed the order on 6/23.On 6/24, we opened a service ticket [
href="https://24hourwristbands.com/administrator/index3.php?option=com_tickets&a...⇄ data-fancybox-type="iframe" title="Ticket #[redacted]">[redacted]] informing you that your order is currently ON HOLD due to Artwork Related Issues and we required the artwork from you as soon as possible.This ticket also sent several outbound calls to you to notify you of the hold issue. Please note that we cannot proceed with orders with artwork related issues as these are customized products and the artwork is what was to be printed on the products. Three other tickets were opened [[redacted]] informing you of why there was a delay and why the order was on hold. Please note that we still have not received any responses from you in any of those tickets. Your order is still ON HOLD due to the artwork issue. Please note that we did inform you several times that there was a hold on your order and per our terms, we cannot be held liable for any delays caused by orders that have been put on hold due to artwork related issues as we tried several times to contact you and resolve the issues. ---Terms:ARTWORK
When placing an online order, you have the option to attach your own
artwork. When placing a phone order, any artwork that you want on your
product must be e-mailed to a customer service representative. In the
event of missing artwork, we will make several attempts to contact the
customer. Therefore, we will not be held responsible for a delayed
product production or delivery due to missing artwork.
When the artwork submitted by a customer is deemed unusable by our art
or production departments, we will contact the customer via e-mail
and/or telephone to inform them that we need to alter, remove or replace
the artwork in order to proceed with production. Please respond to
these inquiries as soon as possible.---Unfortunately as the issue has not yet been resolved, we cannot meet your deadline on 7/22. As the order is on hold and has not entered production yet, you may choose to cancel the order, or, if you still want the order, kindly attach the artwork for the order in the tickets and a customer service representative will assist you.We are extremely sorry for the delay but kindly understand that we did try several times from our end to have the problem resolved. Please respond to the service tickets and let us know how you would like to proceed.Awaiting your response. Regards.
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intended. However, please allow us to clarify certain aspects of the order. As stated by our representatives, exact color matches are indeed not possible. For reference, we...
shall post the color matching section of our terms below:COLOR MATCHING
Exact PMS color matches are not available. We try to match your color
selections as closely as possible using PMS numbers as a reference
only. An exact match cannot be guaranteed for silicone wristbands,
lanyards or can coolers. In stock colors will also not be an exact match
from a past order but we will still do our best to match it. When a
difference of color occurs, no grounds for a remake, redo or refund will
be given.-------However, we did view the images you provided of the products. Although the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centered. We shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise [redacted] at your own cost. Once you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the order. A ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing system. Have a good day!Best Regards,[redacted].
Dear [redacted],We apologize for all the inconvenience that you may have faced with your order, please know that your claim and request for a full refund was denied because the artwork on your mug was not defective and as a printed image cannot be as sharp as the actual image your...
complaint of the artwork being blurry was also denied. Please understand that a printed image will not be as sharp as the actual artwork which is an image file displayed on a computer screen, we realize that it is frustrating for you but please know that if there were any actual defects with your artwork or mug we would have refunded or replaced it by now. The only reason that your claim has been denied this far is because the image that you provided cannot be printed as sharply on a mug which is why your print was exactly how it should have been, we apologize for the fact that you were not notified about this earlier that is why we are now offering a 50% refund on the mugs and you can keep them along with a 10% discount on a future order if you choose as a token of apology. We hope this mishap does not tarnish our relationship and prevent us from serving you better in the future as we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased. Please let us know if there is anything else we could assist you with. Thank you.24HourWristbands.com
Our most sincere apologies for the
inconvenience you faced regarding this order and rest assured that we will take
steps to ensure your satisfaction with this order as you had with all your
previous orders with us.
As per your history with us, you have
had several orders [redacted] to name a few] where we delivered
you with products and services which you were satisfied with.
We apologize that you received ½”
bands instead of ¾” on your phone order [redacted]. Phone orders
require invoice approval from customers, and as per our terms, the invoices have
the final say. This is done so that any inconsistencies with the customer’s
requirements with the invoice specifications can be checked and corrected if necessary.
-------------------------------------------------------------------------
Terms & Conditions
PHONE ORDER APPROVAL
You will receive
an order confirmation / sales invoice via email shortly after an order is
placed over the phone. This is an automated email system. By approval, the
customer agrees to the order that all the information is correct and accurate.
Upon the customer's approval, the order will be processed immediately "AS
IS" and cannot be modified.
--------------------------------------------------------------------------
Thus please understand that our phone
representative was only following protocol and we hope that you will not hold
that against us. Our invoices almost always contain all specifications of
orders. Most unfortunately, a specification was overlooked while issuing and approving
the invoice, by both parties. However, we do not feel that our customers should
have to settle for anything less than what they will be satisfied with.
As per your request of the desired
settlement, we would be more than happy to grant you a store credit of 50% of
the order total $1494.32, equating to
$747.16. Additionally, to express your importance to us, we would like to offer
you an additional 10% courtesy discount on a future order. You do not require a
code to avail for the courtesy discount, simply mention this phone order number [redacted], and the
representative will look it up and have the credit/discount issued.
A customer service representative shall get in contact with you via our
ticketing system to inform you of the aforementioned information.
We hope that this one experience will not tarnish the many good ones you
have had with us.
If you have any further queries, feel free to respond back to that ticket.
Warmest regards,
[redacted]
Dear [redacted]
We apologize for any inconvenience you may have had to face
regarding your order with us. Our phone lines are almost always busy and thus
we usually encourage our customers to contact us via the ticketing system. As
you later called our sales line to have the order cancelled, the sales
representative was only following protocol when they said that they cannot make
any changes as it is not their department and they are not authorized to makes
changes to an order.
However, the representative forwarded the cancellation
request to our customer service department by opening a ticket [redacted] for
you on 2016-01-24 at 20:28:38 where our customer service representative
responded, 2 hours later, on 2016-01-24 at 22:59:04, informing that your
cancellation request has been processed and a full refund of $91.52 has already
been issued via transaction ID 7920419488, to which you responded back within 2
business days. The refund was issued on February 3, 2016 and it may sometimes
take a few business days for the money to reach the account after the
transaction has been processed. So even if the credit did not reach you then it
should have by now.
Please contact your bank to check the transaction. As we have already processed
the refund, we consider this issue resolved. However, if you have any other
queries or issues whatsoever, please do not hesitate to contact us via our
ticketing system.
We hope this clarifies the situation for you. Additionally,
we would like to apologize for any confusion and would like for you to note
that we did proceed exactly as you requested.
We hope you will reconsider your opinion about us and give
us a chance to serve you better.
Warmest Regards,
[redacted]
Dear Customer,
We are sincerely sorry for any confusion or inconvenience our ordering system
may have caused you. Please note that it is stated clearly, right below the
‘add to cart’ button that:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
We see that you ordered printed wristbands and opted for the
Promotion: 100 Free Wristbands - Shipping
& Handling [+15.00]. Please know that this promotional offer has a shipping
and handling charge of $15 as stated in our website.
Further below the order-submit button, right under the displayed reviews, we
provide some information regarding the bands. One of those states:
**100 free wristbands are available to orders of 100 silicone wristbands or
more. However, a handling fee of $15 (for ¼ inch, ½ inch, and ¾ inch
wristbands) or $20 (for 1 inch, 1.5 inch, and 2 inch wristbands) will apply.
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected options. If the original order contains
multiple colors, then your 100 free bands will be made in one of those colors,
chosen at random. If you have a color preference, please let us know and we
will try to accommodate you. Additional colors, options, and rush services that
are not included in your original order will require a surcharge.
Additionally, kindly note that it is mentioned in our terms and conditions that
additional charges such as tax, customs, etc may be applicable to order
sub-total which is what is shown initially. Nonetheless, we are extremely sorry
for the inconvenience.
The allocation of the charges are as follows:
SubTotal:
$106.69
Coupon
Discount:
-
$9.17
Tax
Total:
$17.07
Total:
$114.59
[Note: Subtotal also includes the $15 shipping and handling fee for the
100 promotional bands and the shipping charges which is $34.69.]
We are sorry for the delay. Please know that it took a
little more time than anticipated to process the refund. But rest assured that
the refund has been fully processed.
We have refunded you, in full, $114.59 to transaction
[redacted] on 4/19. Please check with your bank. It may take the bank a few
business days to process the transaction in order for it to show up in your
statement.
As your desired settlement has been met, we hope and
consider this issue to be resolved. Feel free to contact us via the ticketing
system if you have any queries and a representative shall respond to your query
within 24 business hours.
Again, apologies for any inconvenience. We hope our relationship will not be
tarnished and we hope this will not prevent you from ordering from us again.
Have a good day ahead.
Warmest regards,
24hourwristbands.
Dear Customer,
We are extremely sorry that you were
not happy with your product. Please understand that minor visual imperfections
may exist on custom printed products. However, these effects are acceptable
within industry standards and the products cannot really be considered defective.
Nonetheless, please know that customer
satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and services. Please know a full refund is not
possible as some non-refundable finances/services & non-reusable resources have already
been invested on this order. However, due to your immense dissatisfaction on
the products, we are willing to accept your request of 75% refund.
Please note:
You paid a total of $147.46 for this
order.
75%
of $147.46 = $110.595.
Please know that we have already
refunded you $25.12 earlier.
Charged Amount
$147.46
Refunded Amount
$25.12
Remaining
Balance
$122.34
$110.595
- $25.12= $85.475
We have reimbursed the remaining
amount of $85.475 back to your card. Refund of $85.48 to transaction [redacted]
Feel free check with your bank. Please note that it may take the bank a few
business days to process the transaction and for the credit to reflect on your
statement.
A customer service representative shall also get in touch with you via the
ticketing system to inform you of the above. We hope this issue is resolved.
Warmest regards,
[redacted]
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $50.71 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands....
Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello [redacted],
We are extremely sorry for all the
confusion this has caused you but please note that your order [[redacted] which totals to $20.99] has been ON HOLD due to artwork related issues. We have tried
to contact you several times via emails and voice-mails [[redacted]] on but no response was received
from you due to which the ‘on hold’ issue was never resolved.
Please also note that it is
mentioned in our terms and conditions that orders on hold are sub*ected to
delayed delivery dates.
________________________________________________
Terms & Conditions:
Imprint.com makes several attempts
to contact the customer in the event no artwork/logo, therefore we will not be
responsible for the timeline of an order if we do not receive the artwork /
logo. In any case that the artwork the customer submits for their order is not
something we can produce, we will contact the customer via email and phone to
inform them that we need to change or remove the artwork.
_________________________________________________
Thus, we cannot be held liable for
any delays caused in the production and delivery of the products.
Additionally, note that we do
not tolerate profanity of any kind. Thus, please cooperate with us accordingly.
We shall have a customer service
representative get in touch with you again to address this issue. Please
respond to that ticket and cooperate with us in order to get this issue
resolved. You may wish to proceed with
the order or you may opt to cancel it, in which case you shall receive a
complete and full refund. We look
forward to resolving this issue with you.
Regards,
Imprint.com.
Dear [redacted]
We apologize if the products are not exactly
what you expected them to be. But please note that we produced the product
using the exact colors you chose. Please understand that the only reason the
products are not exactly the same as the website image is because the latter is
merely a digital representation, and will thus vary from the product itself.
Please refer to our terms and conditions below:
--------------------------------------------------------------------------------...⇄ /> WEBSITE IMAGES
All website
images are animated and made to resemble the product. Variations between image
and product will happen. Exact match of website images and product is not
guaranteed.
Based on the terms and conditions above, our
representative denied the claim. Nonetheless, for you inconvenience, you were
offered a courtesy refund of 10% on the order even though the order cannot be
termed defective as we sent you the order with the exact specifications you
asked for.
However, as you are displeased with the order,
we shall have one of our customer service representatives contact you via our
ticketing system to address your dissatisfaction and provide you with other alternatives.
We hope that you will cooperate with us.
Thank you.
Regards,Netbrands
Media Corporation
Dear [redacted]
We are extremely sorry for the
inconvenience you have faced regarding your order with us. Please understand
that we only requested a better image to ensure that the imprint on your
product will come out nicely. Regretfully, the ordeal took longer than
expected.
Additionally, we would like to
apologize for the delay you faced in our phone lines. Due to heavy traffic, our
phone lines are almost always jammed, thus we encourage our customer to contact
us via the ticketing system. Please know that we did respond to the tickets that
you opened. Unfortunately, your artwork did not initially come through to us
and thus the order was delayed.
We finally received the artwork and had it uploaded in our system on 3/11 at 13:08.
However, you called on that very day and cancelled order at 13:16. We thus
cancelled your order and issued a full refund.
Please know that, as of 3/12, we have
already issued a full refund of $41.98 via transaction [redacted] Please allow
a few business days for the credit to reach you. Please know that once the
amount has been transacted, we cannot be held liable for any delay for the
amount to reach you as the issuing bank deals with that.
Additionally, as a token of apology
and goodwill, we would like to offer you a discount of 10% on any future order
you may have with us.
To
opt for the discount, simply open a ticket under the new order and refer to
your current order number and a customer service representative shall respond
to the ticket within 24 business hours and issue the discount.
Again,
we would like to sincerely apologize for the hassle you had to go through. We
hope you understand that we only asked for a better artwork so that the print
looks better on the products. This was done with good intentions and we hope
you will consider that. We wish you will give us a chance to serve you better
in the future and we hope that this will not tarnish our relationship with you.
Warmest regards,
[redacted]
I ordered 72 blue coffee mugs with imprinting. The mugs arrived on time. But, the very first mug I pulled out of the box the imprinting was smeared. As I dug through the boxes, exactly 50% were scratched, smudged and unusable. Further, these mugs were advertised as dishwasher safe. According to their website: "The mugs are dishwasher and microwave safe, and the ink we use are non-metallic. In short, these are one of the finest C-Handle 11oz Mugs in the market and they come with customizable options." Well, I put two in the dishwasher and unsurprisingly the ink partially washed away. After this I contacted 24hourwristbands.com for a refund.
Through their ticket system I sent pictures. Their reply asked me to send more pictures, with "atleast 15 mugs" in the picture. So I sent a picture with 21 mugs. Their response was a 35% refund on the 21 mugs pictured, about $15 on an order of $268. I informed them the amount was unacceptable. As of this writing, they have offered a $40 refund and 10% off my next order, as if I would ever order from them again.
Later, 24 Hour Wristbands did offer a refund on the 21 mugs that were in the pictures I sent. Not perfect, but I accepted it to put this issue behind me. However, after 7 days, I still have not received it. At the time of this review, I am beginning to think the offer of a refund was just to make me go away.
Keep in mind, all 72 mugs had poor print quality. I HAND WASHED all 72 mugs in a sink with hot water and Dawn, and the imprinting on all 72 mugs washed off in the sink! That is very poor quality for something that is supposed to be "dishwasher and microwave safe." I'm sure the mugs are dishwasher safe, but not the imprint. Intentionally misleading in my opinion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. In our dealings with your business thus far, we do not trust that we will later be reimbursed for the cost of shipping and request that we be presented with the costs up front.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The biggest problem here is that the company is unwilling to accept blame for how their customer service team treated me. This no longer has anything to do with timing or delivery of their product. Something I've stated now three times. But the company is unwilling to even acknowledge what my complaint is, much less admit fault for the completely unacceptable behavior of their employees. It's clear to me now that this company does not care about how they treat their customers and will not ever admit that their service is sub par. I will never do business with them again and will communicate very clearly to everyone I know within the Event Planning community to never do business with them because of this severe issue with how they treat customers. They have proven they are unwilling to even read a complaint, comprehend the content of that complaint, acknowledge any wrong doing, do anything about their staff's wrong doing, or work to improve how they do business so that no customer ever has to go through the treatment I suffered - and clearly so many other customers have suffered now that I've read both the complaints here on the Revdex.com site as well as through other customer review site like [redacted].This company has a serious problem. And is unwilling to even admit it, let alone do anything about it. What a shameful situation. I am disgusted by this situation. I once again implore the Revdex.com to withdraw support of this company as they have now proven they are not with said support.
Regards,
[redacted]
[redacted]We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $7.52 was processed to transaction [redacted], which means we have already approved and...
processed the refund from our end. Please contact us for any further inquiries, thank you.Sincerely,[redacted]
Hello, thanks for contacting us. We reviewed your order and saw that the order was shipped via [redacted] [redacted] on 6/5/515 as requested by the customer. We also went ahead and issued a courtesy 15% refund for this order...
since you were not fully satisfied with the order. The refund will reflect on your account within 1-3 business days. We appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer service. Please let us know if you have any other questions regarding this order. Thanks.
Dear [redacted],
We are extremely sorry...
to hear that 5 of the banners did not
turn out as your ordered them. Per our records for your order [Order #[redacted]], you were also dissatisfied with
the yard signs, which you reported within 7 days of receipt. We have duly
resolved the issue by remaking the entire order of the yard signs for you. However, please understand that our representatives were only following protocol
when they denied your claim for the banners as you received the order on May 19
via [redacted] Tracking Number: [redacted], but opened a claim on August 20, almost
3 months after receipt of the products. As per our terms, all claims of defect must be reported
within 7 days of receipt of the products. This is because the products we sell
are for promotional purposes and some may be prone to wearing and tearing over
time which is why we do not process claims that are more than 7 days old.
Nonetheless, we completely understand your situation and after
reconsidering the importance of this event for you, we are willing to allow a one-time
exception and process your claim. You paid a total of $393.57 for 15 banners. As you had
issues with 5 banners, we are willing to give you a store credit for the amount
of the 5 banners which is $131.19. Please respond back to us so we an issue this store credit for you.
We hope we were able to clarify why your claim was initially denied and we hope this resolves the issue.Have a nice day.
Regards,
Imprint.com.
Hello, we apologize for the delay in your order. It looks as though your order was produced during the [redacted] holiday which caused delays to your order. The order did take longer than usual, but since you have the product we can either offer a policy refund of 75% or you can return the...
product in full for a full refund. Please let us know how you would like to move forward so we can reach a resolution on this issue. Thanks.
[redacted] Netbrands Media...whoever this company is....located not in Houston TX but only God knows where, is disreputable and dishonest. All of the customer service representatives claim to live in Texas. Very hard to believe anything they say. I would like the Revdex.com to investigate if the even make their products in the US as they claim. Highly unlikely, otherwise why are there so many Revdex.com complaints about delivery service?
DO NOT USE THIS COMPANY FOR ANY REASON WHATSOEVER!!!
[redacted]We apologize for the inconvenience that you had to face regarding your order with us, we understand your disappointment and acknowledge the fact that our phone representative did make a mistake and did not process your order to be [redacted] or for it to be individually...
wrapped according to our invoice but please know the invoice was sent to you for the sole purpose of your confirmation so you could verify the details of your order as we cannot proceed with a phone order before the invoice is confirmed by the customer. Also the charges that come with your order being [redacted] and individually wrapped were not added to your total charge as well. The customer service representative that took your order will be held liable but please try to understand that we only moved forward with the order to production only after you approved the invoice and so the order was made exactly according to the invoice.Nonetheless, we understand your frustration but we regret to inform you that a full refund for this case cannot be issued as we made the order exactly according to the invoice you approved but for our mistake we would like to offer a 50% refund and you can keep the order as well. Furthermore we would like to offer a 10% discount on your future order as a token of apology from our side and please be assured that we will definitely try and provide better service for you the next time around. We have always been a company who prioritized customer service over all aspects so it is very disappointing to have you displeased, we hope this mishap will not tarnish your relationship with us and you could find it in your heart to give us another chance.Regards,[redacted]
Dear Customer,We are extremely sorry for the delay you are facing with your order with us. Per our records, you placed the order on 6/23.On 6/24, we opened a service ticket [
href="https://24hourwristbands.com/administrator/index3.php?option=com_tickets&a...⇄ data-fancybox-type="iframe" title="Ticket #[redacted]">[redacted]] informing you that your order is currently ON HOLD due to Artwork Related Issues and we required the artwork from you as soon as possible.This ticket also sent several outbound calls to you to notify you of the hold issue. Please note that we cannot proceed with orders with artwork related issues as these are customized products and the artwork is what was to be printed on the products. Three other tickets were opened [[redacted]] informing you of why there was a delay and why the order was on hold. Please note that we still have not received any responses from you in any of those tickets. Your order is still ON HOLD due to the artwork issue. Please note that we did inform you several times that there was a hold on your order and per our terms, we cannot be held liable for any delays caused by orders that have been put on hold due to artwork related issues as we tried several times to contact you and resolve the issues. ---Terms:ARTWORK
When placing an online order, you have the option to attach your own
artwork. When placing a phone order, any artwork that you want on your
product must be e-mailed to a customer service representative. In the
event of missing artwork, we will make several attempts to contact the
customer. Therefore, we will not be held responsible for a delayed
product production or delivery due to missing artwork.
When the artwork submitted by a customer is deemed unusable by our art
or production departments, we will contact the customer via e-mail
and/or telephone to inform them that we need to alter, remove or replace
the artwork in order to proceed with production. Please respond to
these inquiries as soon as possible.---Unfortunately as the issue has not yet been resolved, we cannot meet your deadline on 7/22. As the order is on hold and has not entered production yet, you may choose to cancel the order, or, if you still want the order, kindly attach the artwork for the order in the tickets and a customer service representative will assist you.We are extremely sorry for the delay but kindly understand that we did try several times from our end to have the problem resolved. Please respond to the service tickets and let us know how you would like to proceed.Awaiting your response. Regards.
Dear Customer, We are extremely sorry that you could not use the lanyards for your wedding as you initially intended. However, please allow us to clarify certain aspects of the order. As stated by our representatives, exact color matches are indeed not possible. For reference, we...
shall post the color matching section of our terms below:COLOR MATCHING
Exact PMS color matches are not available. We try to match your color
selections as closely as possible using PMS numbers as a reference
only. An exact match cannot be guaranteed for silicone wristbands,
lanyards or can coolers. In stock colors will also not be an exact match
from a past order but we will still do our best to match it. When a
difference of color occurs, no grounds for a remake, redo or refund will
be given.-------However, we did view the images you provided of the products. Although the product cannot be considered defective based upon the claim on color, as per the terms provided above, we did note that some of the lanyards did have texts that were off-centered. We shall thus try our best to compensate for it.As per your desired settlement, please send us back the entire merchandise [redacted] at your own cost. Once you do, please provide us with the tracking number via the ticketing system.Upon receipt & verification of the merchandise, we shall issue a refund on the order. A ticket shall also be opened to convey the aforementioned information.For any further queries, feel free to contact us via the ticketing system. Have a good day!Best Regards,[redacted].
Dear [redacted],We apologize for all the inconvenience that you may have faced with your order, please know that your claim and request for a full refund was denied because the artwork on your mug was not defective and as a printed image cannot be as sharp as the actual image your...
complaint of the artwork being blurry was also denied. Please understand that a printed image will not be as sharp as the actual artwork which is an image file displayed on a computer screen, we realize that it is frustrating for you but please know that if there were any actual defects with your artwork or mug we would have refunded or replaced it by now. The only reason that your claim has been denied this far is because the image that you provided cannot be printed as sharply on a mug which is why your print was exactly how it should have been, we apologize for the fact that you were not notified about this earlier that is why we are now offering a 50% refund on the mugs and you can keep them along with a 10% discount on a future order if you choose as a token of apology. We hope this mishap does not tarnish our relationship and prevent us from serving you better in the future as we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased. Please let us know if there is anything else we could assist you with. Thank you.24HourWristbands.com
Dear [redacted],
Our most sincere apologies for the
inconvenience you faced regarding this order and rest assured that we will take
steps to ensure your satisfaction with this order as you had with all your
previous orders with us.
As per your history with us, you have
had several orders [redacted] to name a few] where we delivered
you with products and services which you were satisfied with.
We apologize that you received ½”
bands instead of ¾” on your phone order [redacted]. Phone orders
require invoice approval from customers, and as per our terms, the invoices have
the final say. This is done so that any inconsistencies with the customer’s
requirements with the invoice specifications can be checked and corrected if necessary.
-------------------------------------------------------------------------
Terms & Conditions
PHONE ORDER APPROVAL
You will receive
an order confirmation / sales invoice via email shortly after an order is
placed over the phone. This is an automated email system. By approval, the
customer agrees to the order that all the information is correct and accurate.
Upon the customer's approval, the order will be processed immediately "AS
IS" and cannot be modified.
--------------------------------------------------------------------------
Thus please understand that our phone
representative was only following protocol and we hope that you will not hold
that against us. Our invoices almost always contain all specifications of
orders. Most unfortunately, a specification was overlooked while issuing and approving
the invoice, by both parties. However, we do not feel that our customers should
have to settle for anything less than what they will be satisfied with.
As per your request of the desired
settlement, we would be more than happy to grant you a store credit of 50% of
the order total $1494.32, equating to
$747.16. Additionally, to express your importance to us, we would like to offer
you an additional 10% courtesy discount on a future order. You do not require a
code to avail for the courtesy discount, simply mention this phone order number [redacted], and the
representative will look it up and have the credit/discount issued.
A customer service representative shall get in contact with you via our
ticketing system to inform you of the aforementioned information.
We hope that this one experience will not tarnish the many good ones you
have had with us.
If you have any further queries, feel free to respond back to that ticket.
Warmest regards,
[redacted]