Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, August 15, 2016 11:10 AM Subject: Re: Updates to Complaint [redacted]
Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closed. Can you please help me with how to best proceed?
Thank you,
[redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not...
produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, this order was late and the
customer will be refunded in full. The order was not produced according to the customer's specifications and we approve the refund which was issued today. It...
will reflect on your account within 1-3 business days. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Terrible customer service and sales. They say that they can modify an order before it goes to production but that's a load of hogwash. First of all, whatever price they give you in your cart, add 17%. They don't tell you about a handling fee. So when I placed my order, which I thought was going to be just under $200.00 the email confirmation said more like $235.00 which caused me to overdraft and be charged another $30.00!
I called their customer service line IMMEDIATELY after receiving the confirmation email to open a ticket to cancel the order and possibly reverse the charge before my bank charged me the overdraft fee. It took 2 days for them to get back to me and by that time my items were already being produced. Rather than cancel the order or even put it on hold they just made the items anyway.
Hello, we canceled order because of out of stock ((250 - Black Drawstring Non Woven Tote Bags)). Requested refund $273.09, updated and closed ticket. The refund will reflect on your account within 1-3 business days. Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10545475, and have determined that this proposed action would not resolve my complaint. The company says [redacted] tracking only shows the package as delivered. I rejected the package, which [redacted] had delivered to our local [redacted] office. Today I called [redacted], and representative [redacted] told me after arriving at the [redacted] site, the package now had [redacted] tracking number [redacted]. When I checked this tracking # through the [redacted] site, it showed the package as being rejected in [redacted] on March 13, and arriving in Houston on March 19th. Again, if the wristbands are returned, I'll settle for the 25% refund as acceptable, and appreciate the company's efforts.
Regards,
[redacted]
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired...
deadline. We hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the following resolution would be satisfactory. Of the two choices offered by the business we accept the offer for the 75% refund, as long as that is 75% of the purchase price of $495, as I am not quite sure what "a policy refund" means. We still expect this refund to be in the form of a check, and not a store credit.Thank you for your assistance with this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will send back the product for a full refund. Attached are the pictures of the policy that was changed immediately after I pointed out that policy #10 clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by 3 different employees who responded to my emails so it was not by just 1 person. I tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlement. When I pointed out the policy it was illegally changed. I hope this is brought to the attention of who ever is in charge of this department.
Hello, this order was placed with our company through our
online ordering system. The customer approved the order and it was produced
within 15 business days which is the maximum amount of days under the standard
production time frame of 7-15 business days. The customer has...
received the
order and has not contacted us with any issues regarding the product they received. We apologize if you felt this order took longer than expected, but it was technically on time. Order was shipped via Fed Ex [redacted]. If the customer does not want the
product, we ask that they return it in full for a refund. Thank you.
Hello, I can see that his order was shipped via [redacted] and we will issue a courtesy 15% refund for the delay you had to deal with on this order. Sorry for any inconvenience. Thank you.
Dear [redacted]
We are extremely sorry for the delay and the inconvenience
you faced with the order. Please understand that we were indeed out of stock on
orange small tote bags. As per our records, you placed the order on September
30, 2015 and opted for the proof request. We sent you a proof on 10/1 and
opened tickets to inform you about the proof which was approved on 10/8. Please
understand that orders only go into production once the proof has been approved.
Thus even though we had the items in stock at the time of order, by the time
the proof was approved, we had unfortunately run out of stock.
Regrettably, this particular item was out of stock
indefinitely and please know that it was unforeseen that the inventory will take
as long to come back in stock and we apologize sincerely for that. However, we
did inform you of this by opening tickets which forwarded calls to you regarding
the out-of-stock issue in addition to offering you other similar-styled orange
bags as alternatives. If you chose any other alternatives we would have
proceeded with them or if you had cancelled the order, we would have done so in
addition to reimbursing you the full amount of your money. But as you requested
to keep the order as is we could not, unfortunately, proceed with it. Please
note that we did call you back when the call was dropped while on hold, as no
one picked up, a voicemail was sent.
Nonetheless, as per your conversation with our
representative on 3/15 we have proceeded with your order as the items were back
in stock and your order has already been produced and shipped via [redacted]
Please note that you chose Ground Shipping which usually
takes up to 7 business days. However, due to the inconveniences you have faced
and as a token of goodwill, we have shipped your package by [redacted] which is scheduled to deliver your package to you today on March 17,
2016 at approximately 3 pm.
Again, we would like to sincerely apologize for the delay
and the inconveniences you have faced. We process and deliver thousands of
orders everyday and we hope you do not think of us as a fraudulent company.
Additionally, as a token of apology and gratitude for your continuing patience with this order, we are
willing to offer you a 10% discount on your next order with us. We hope this
issue is resolved. Feel free to contact us via our ticketing system for any
further assistance.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,The business only said a refund has been requested for $15. The major issue here is how they are doing business and what they will be doing in the future in order to minimize or eliminate the issues I went through. My primary issue isn't about money. I want to make it easier for future customers who order from 24 hour wristbands, ESPECIALLY the ones who search and see that they have an A+ Rating with the Revdex.com. I, as a business owner, have an obligation to reply to a customer complaint IN DETAIL and let them know what I am going to do to fix the problems they encountered. I expect the same amount of service when I submit a complaint about a business. I have not bashed the business nor have I been overly biased. I have only stated my issues and they have yet to explain to me what happened or what they are going to do to fix it other than "request" a $15 refund.
Thank you so much for voicing your concern about the recent transaction you had with the company and will be more than happy to look into it. So I see you had an issue with the order you received. The company has notified that they will issue a full refund but unfortunately they do not provide...
return shipping labels and would need that product returned before they can issue the full refund. The [redacted] number is your order number. If you have any additional questions or concerns please update the email. Thank you and have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, May 11, 2015 7:33 AMTo: drteamSubject: Complaint #[redacted] I know that I accepted the resolution provided for this claim, but have yet to receive the monetary compensation. Is there is time limit involved in resolving and finalizing payment? I stipulated in my acceptance that we would accept a 75% refund as long as it was a check reimbursement to the organization. I haven’t received it to date. Please advise. Thank you [redacted]
Dear [redacted]
The images you have provided for the claims have been verified by our
claims department and we have received a response that the reason your
order was not accepted for a settlement for a full refund is because the
order is not defective as per our terms and conditions....
Note that the
products we carry are intended purely as promotional items; therefore
products that may have minor visual imperfections should not be
considered as defective or flawed items. In the event a 'product' defect
is identified, we will replace the order in its entirety only upon
endorsement of the defect by the manufacturer of the product. Likewise,
if an imprint defect is identified, we will replace that portion of the
order only upon confirmation of the defect. Due to the nature of the
production process, slight variations and imperfections are not
considered flaws. These conditions are within acceptable industry
standards.
Please know that the 15% refund that was provided to you was purely as
courtesy as you were dissatisfied with the order and no other reason. A
maximum of 15% refund was authorized to be provided which is why we
could not provide any further compensation and please know that we
cannot force you to take a refund as it is just our job to offer it to
you and whether to accept the courtesy refund or not is solely up to
you. The only reason you have been asked not to re-open the claims is
because our protocols would not allow us to offer you any more than that
we had already offered you. Please know that we are only following
company policy.
We have no intension to cheat you or any other customer and provide
substandard products. There are certain limitations to each product and
every product has its own limitations. The proof that you had approved
for your order seemed clearer as it was only a digital image and not the
actual product itself as it is portrayed on a screen with high
resolution capabilities which does not portray on the actual products
due to those limitations.
However we have forwarded this issue to our manager and the most we can
do is offer another 15% refund but not a full refund. We are also
offering a 10% discount on a future order as a token of good will if you
choose to change your mind. We hope this mishap will not tarnish your
relationship with us and discourage you to do future business with us.
Thank you.
Regards[redacted]
[redacted]
We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our website. As this was an online order and not a phone order we...
processed your product exactly like it was placed. Hence, there was no mistake made from our side as the order was made exactly according to the invoice. We understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristband. We regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitude. We hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further information. Thank you.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have attached a photo of the two sets of wristbands I received. The bands on the left are olive green, and I kept them. The bands on the right are some other color of green, and I sent them back. [redacted] insists that the bands on the right are the correct color, but you can clearly see the difference between the two. Since they have sent the wrong bands back to me, I can show another comparison once I have them back again. I would like a 100% refund of my order.
Regards,[redacted]
We are very
sorry for any inconvenience you may have faced. Please know that customer
satisfaction is of utmost priority to us and we would not want any of our
customers to be displeased with our products or services.
As you are aware, we had one of our representatives
call you on February 4, 2016, regarding your orders. We have issued a full
remake [redacted], completely free of cost, of your order which may take
up to 2.5 weeks, which you are fully aware of and consented upon. As per our
records, you have also been sent a digital proof for approval as an added
precaution.
We now
consider and expect this case to be closed as we have resolved the issue directly
with you. Thank you very much for your cooperation.
We hope that
you will be pleased with the items. Please feel free to contact us via phone or
the ticketing system for any further queries.
Thank you.
Warmest Regards,
Netbrands Media Corpration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, August 15, 2016 11:10 AM Subject: Re: Updates to Complaint [redacted]
Hello, I accepted the company's resolutions to claim [redacted] but have not received the refund they agreed to, and the complaint is showing up as closed. Can you please help me with how to best proceed?
Thank you,
[redacted]
Dear [redacted],We would first like to apologize for any inconvenience that you may have faced regarding your order with us, please know that we have inspected your order for this case and according to our records it was indeed neon koozies that you received. Please know that we do not...
produce the koozies ourselves so we cannot assure of what shade a neon colored koozie will be like, we print on koozies that are of industrial standards. We understand your disappointment but please try and understand that we have printed on the exact neon orange that industrial standards provide. It is true that we try and match colors as exactly as possible but that is only for colors we produce not ready made ones, we are attaching a picture of a texas orange koozie with this reply so you can judge the difference of a texas orange and a neon orange koozie for yourself. It seems you were offered a $20 refund as a courtesy through our ticketing system for this issue and now we would like to increase that to a $30 refund but that is the most we are allowed to give as we have provided your order exactly as it was placed. We would also like to offer a 10% discount on a future order of your choice in hopes that this incident will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to satisfy them. Please contact us for any further inquiries, thank you.Regards,24HourWristbands.com
Hello, this order was late and the
customer will be refunded in full. The order was not produced according to the customer's specifications and we approve the refund which was issued today. It...
will reflect on your account within 1-3 business days. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Terrible customer service and sales. They say that they can modify an order before it goes to production but that's a load of hogwash. First of all, whatever price they give you in your cart, add 17%. They don't tell you about a handling fee. So when I placed my order, which I thought was going to be just under $200.00 the email confirmation said more like $235.00 which caused me to overdraft and be charged another $30.00!
I called their customer service line IMMEDIATELY after receiving the confirmation email to open a ticket to cancel the order and possibly reverse the charge before my bank charged me the overdraft fee. It took 2 days for them to get back to me and by that time my items were already being produced. Rather than cancel the order or even put it on hold they just made the items anyway.
Hello, we canceled order because of out of stock ((250 - Black Drawstring Non Woven Tote Bags)). Requested refund $273.09, updated and closed ticket. The refund will reflect on your account within 1-3 business days. Thank...
you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10545475, and have determined that this proposed action would not resolve my complaint. The company says [redacted] tracking only shows the package as delivered. I rejected the package, which [redacted] had delivered to our local [redacted] office. Today I called [redacted], and representative [redacted] told me after arriving at the [redacted] site, the package now had [redacted] tracking number [redacted]. When I checked this tracking # through the [redacted] site, it showed the package as being rejected in [redacted] on March 13, and arriving in Houston on March 19th. Again, if the wristbands are returned, I'll settle for the 25% refund as acceptable, and appreciate the company's efforts.
Regards,
[redacted]
Thank you. Once we receive the product and the Claims team approves the refund we will go ahead and process that within 3 business days. Thank you.
Dear Cassie [redacted]We apologize for any inconvenience that you had to face with your order with us, please know that we did in fact expedite your order at our own cost and according to the [redacted] it was delivered and signed by you on 07/08/16 which was your desired...
deadline. We hope this issue has been resolved since your order was delivered to you within your requested time frame, please know no refunds will be issued since no delay in delivery occurred. Please let us know if there is anything else we can assist you with and we hope this mishap will not tarnish your relationship with us and prevent us from doing future business. Thank you.Sincerely,24HourWristbands.Com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the following resolution would be satisfactory. Of the two choices offered by the business we accept the offer for the 75% refund, as long as that is 75% of the purchase price of $495, as I am not quite sure what "a policy refund" means. We still expect this refund to be in the form of a check, and not a store credit.Thank you for your assistance with this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will send back the product for a full refund. Attached are the pictures of the policy that was changed immediately after I pointed out that policy #10 clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by 3 different employees who responded to my emails so it was not by just 1 person. I tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlement. When I pointed out the policy it was illegally changed. I hope this is brought to the attention of who ever is in charge of this department.
Hello, this order was placed with our company through our
online ordering system. The customer approved the order and it was produced
within 15 business days which is the maximum amount of days under the standard
production time frame of 7-15 business days. The customer has...
received the
order and has not contacted us with any issues regarding the product they received. We apologize if you felt this order took longer than expected, but it was technically on time. Order was shipped via Fed Ex [redacted]. If the customer does not want the
product, we ask that they return it in full for a refund. Thank you.
Hello, I can see that his order was shipped via [redacted] and we will issue a courtesy 15% refund for the delay you had to deal with on this order. Sorry for any inconvenience. Thank you.
Dear [redacted]
We are extremely sorry for the delay and the inconvenience
you faced with the order. Please understand that we were indeed out of stock on
orange small tote bags. As per our records, you placed the order on September
30, 2015 and opted for the proof request. We sent you a proof on 10/1 and
opened tickets to inform you about the proof which was approved on 10/8. Please
understand that orders only go into production once the proof has been approved.
Thus even though we had the items in stock at the time of order, by the time
the proof was approved, we had unfortunately run out of stock.
Regrettably, this particular item was out of stock
indefinitely and please know that it was unforeseen that the inventory will take
as long to come back in stock and we apologize sincerely for that. However, we
did inform you of this by opening tickets which forwarded calls to you regarding
the out-of-stock issue in addition to offering you other similar-styled orange
bags as alternatives. If you chose any other alternatives we would have
proceeded with them or if you had cancelled the order, we would have done so in
addition to reimbursing you the full amount of your money. But as you requested
to keep the order as is we could not, unfortunately, proceed with it. Please
note that we did call you back when the call was dropped while on hold, as no
one picked up, a voicemail was sent.
Nonetheless, as per your conversation with our
representative on 3/15 we have proceeded with your order as the items were back
in stock and your order has already been produced and shipped via [redacted]
Please note that you chose Ground Shipping which usually
takes up to 7 business days. However, due to the inconveniences you have faced
and as a token of goodwill, we have shipped your package by [redacted] which is scheduled to deliver your package to you today on March 17,
2016 at approximately 3 pm.
Again, we would like to sincerely apologize for the delay
and the inconveniences you have faced. We process and deliver thousands of
orders everyday and we hope you do not think of us as a fraudulent company.
Additionally, as a token of apology and gratitude for your continuing patience with this order, we are
willing to offer you a 10% discount on your next order with us. We hope this
issue is resolved. Feel free to contact us via our ticketing system for any
further assistance.
Thank you.
Warmest regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,The business only said a refund has been requested for $15. The major issue here is how they are doing business and what they will be doing in the future in order to minimize or eliminate the issues I went through. My primary issue isn't about money. I want to make it easier for future customers who order from 24 hour wristbands, ESPECIALLY the ones who search and see that they have an A+ Rating with the Revdex.com. I, as a business owner, have an obligation to reply to a customer complaint IN DETAIL and let them know what I am going to do to fix the problems they encountered. I expect the same amount of service when I submit a complaint about a business. I have not bashed the business nor have I been overly biased. I have only stated my issues and they have yet to explain to me what happened or what they are going to do to fix it other than "request" a $15 refund.
Thank you so much for voicing your concern about the recent transaction you had with the company and will be more than happy to look into it. So I see you had an issue with the order you received. The company has notified that they will issue a full refund but unfortunately they do not provide...
return shipping labels and would need that product returned before they can issue the full refund. The [redacted] number is your order number. If you have any additional questions or concerns please update the email. Thank you and have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Monday, May 11, 2015 7:33 AMTo: drteamSubject: Complaint #[redacted] I know that I accepted the resolution provided for this claim, but have yet to receive the monetary compensation. Is there is time limit involved in resolving and finalizing payment? I stipulated in my acceptance that we would accept a 75% refund as long as it was a check reimbursement to the organization. I haven’t received it to date. Please advise. Thank you [redacted]
Dear [redacted]
The images you have provided for the claims have been verified by our
claims department and we have received a response that the reason your
order was not accepted for a settlement for a full refund is because the
order is not defective as per our terms and conditions....
Note that the
products we carry are intended purely as promotional items; therefore
products that may have minor visual imperfections should not be
considered as defective or flawed items. In the event a 'product' defect
is identified, we will replace the order in its entirety only upon
endorsement of the defect by the manufacturer of the product. Likewise,
if an imprint defect is identified, we will replace that portion of the
order only upon confirmation of the defect. Due to the nature of the
production process, slight variations and imperfections are not
considered flaws. These conditions are within acceptable industry
standards.
Please know that the 15% refund that was provided to you was purely as
courtesy as you were dissatisfied with the order and no other reason. A
maximum of 15% refund was authorized to be provided which is why we
could not provide any further compensation and please know that we
cannot force you to take a refund as it is just our job to offer it to
you and whether to accept the courtesy refund or not is solely up to
you. The only reason you have been asked not to re-open the claims is
because our protocols would not allow us to offer you any more than that
we had already offered you. Please know that we are only following
company policy.
We have no intension to cheat you or any other customer and provide
substandard products. There are certain limitations to each product and
every product has its own limitations. The proof that you had approved
for your order seemed clearer as it was only a digital image and not the
actual product itself as it is portrayed on a screen with high
resolution capabilities which does not portray on the actual products
due to those limitations.
However we have forwarded this issue to our manager and the most we can
do is offer another 15% refund but not a full refund. We are also
offering a 10% discount on a future order as a token of good will if you
choose to change your mind. We hope this mishap will not tarnish your
relationship with us and discourage you to do future business with us.
Thank you.
Regards[redacted]
[redacted]
We apologize for any inconvenience you had to face regarding your order but please know your order was for [redacted] that are engraved and does not have any ink on it as it is clearly stated in our website. As this was an online order and not a phone order we...
processed your product exactly like it was placed. Hence, there was no mistake made from our side as the order was made exactly according to the invoice. We understand your disappointment and are sincerely sorry for this as this order had sentimental value to you but please try to understand that your order was produced exactly how it was placed online and no font color could be added to it until and unless you chose another type of wristband. We regret to inform you that we cannot issue a remake or refund for this order as there was no fault from our part, we have always prioritized customer service over all aspects so it very disappointing for us to have you displeased, we would like to offer a 10% discount on a future order as a token of our gratitude. We hope this mishap will not tarnish your relationship with us, please contact us via our ticketing system for any further information. Thank you.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have attached a photo of the two sets of wristbands I received. The bands on the left are olive green, and I kept them. The bands on the right are some other color of green, and I sent them back. [redacted] insists that the bands on the right are the correct color, but you can clearly see the difference between the two. Since they have sent the wrong bands back to me, I can show another comparison once I have them back again. I would like a 100% refund of my order.
Regards,[redacted]
Dear [redacted]
We are very
sorry for any inconvenience you may have faced. Please know that customer
satisfaction is of utmost priority to us and we would not want any of our
customers to be displeased with our products or services.
As you are aware, we had one of our representatives
call you on February 4, 2016, regarding your orders. We have issued a full
remake [redacted], completely free of cost, of your order which may take
up to 2.5 weeks, which you are fully aware of and consented upon. As per our
records, you have also been sent a digital proof for approval as an added
precaution.
We now
consider and expect this case to be closed as we have resolved the issue directly
with you. Thank you very much for your cooperation.
We hope that
you will be pleased with the items. Please feel free to contact us via phone or
the ticketing system for any further queries.
Thank you.
Warmest Regards,
Netbrands Media Corpration.