New Age Skin Care

New Age Skin Care has miss represented themselves on there attractive home pageThey offer a Serum and a anti-aging cream for a day free trail, all you have to do is pay for shippingWhat they don't tell you up front is that after the day free trail, they will charge your credit card $and that you will be automatically subscribed into paying these fees every monthOH SURE, ITS IN THE FINE PRINT, pages later i.elike a house closingAll this should be on your home pageBE HONEST

Mrs [redacted] ordered of our products on our website on 10/ She received a confirmation email, attached, stating this is a Day Trial When she received the products, she received a packing slip, attached, stating this is a Day Trial days before her trial ended, and again days before her trial ended, she received reminder emails, attached, stating her Day trial was expiring How can she miss the fact that these products are not FREE, but a day trial Mrs [redacted] sent the last products she received back and was refunded for those products.12/16/02:06pm By Jake I - Refunded - $Trans-ID: [redacted] 12/16/02:07pm By Jake I - Refunded - $Trans-ID: [redacted] When she called on 11/22, she only said she wanted to return the latest products for refunds She did not say anything about the original products When she called, she was also given a cancellation number so she knew her account was cancelledShe will not be charged or receive any more products from the date she cancelled on 11/ As for the original products, Mrs [redacted] can accept a courtesy refund of $ each ($in total) or return the products for full refunds It is up to her how she would like to proceed If she would like to call us or email us, that would be fineI look forward to hearing from her so that we can resolve this matter Thank you, Lisa S***

I'm very happy with the service Jake gave me My husband just went through open heart surgery and Jake extended my trial so I could get a chance to use and even said he would PRAY for me and what Im going through!! I hope you realize how much your company is blessed to have him as a representative!! [redacted]

I have spoke to a customer service agent and let me take a moment to say he was AMAZING!!! He was so helpful and very understanding I was super impressed with his service Another plus is I could understand him clearly! Great job customer service rep!

Ms [redacted] called our office on 4/about her refunds because she returned the products to us on 3/ As per the law, we do have days to refund the customer ***, the supervisor spoke to her and refunded both charges to her while he was talking to her Therefore this complaint is satisfied as Ms [redacted] received her refunds for the products she returned.Thank you[redacted] ***

I decided to go for the trial samples and submitted my order.The product arrived November 30, and on December 1, I decided to try the itemsI have never ever before felt such a burning sensation on my faceI had thought perhaps I had left soap residue and proceeded to wash off the New Age applications that I had usedOn December 2, making absolutely sure I had left no soap residue on my face I again used the products exactly as I was told to doThe serum first and let completely dry, then the face creamSame thing happened--I felt as if my fact were on fireI suffered through that for about minutes and then simply had to wash it offNext day my face was peeling as if I had a sunburn (which I have never had) and big flakes of skin was hanging on my cheeksI immediately called the company and told "Jake" what had happenedHe said he would reduce the price down to for the two products that I had received and cancel the remainingI said no,I am throwing this crap in the garbage unless you send me the post paid slip to return it to youHe then said to keep the product, the balance was cancelled, and wished me a great evening This is the worst product I have come in contact withMy face looks as if it is blistered by too much sun which has never happened to me and the skin keeps peelingIt has now been a week since I last tried the product and my face feels miserably burnedIf it does not clear up in a day or so I will have to get medical attention I have not thrown the products away yet, because I just may venture into a legal issue with New Age

I tried to look up Mrs***s' account with the address, telephone number and email address she provided to you on her complaintWith that address, telephone number or email, we have no customers However we do have a Monna [redacted] with a different address, different telephone number and different email address that does match the account number she provided Why is the information different on her complaint and on her order? According to the account number provided, Mrs [redacted] has never called our office about her product She ordered the product on 6/16, it was delivered on 6/20, and she was charged on 7/ She did receive a reminder email, to the email address provided on her order, about days prior, which was not the holiday weekend, and we were open We were even open on Saturday, 7/ I would like to know who Mrs [redacted] spoke to and what telephone number she called, because it was not our office There is absolutely NO RECORD of her calling in Please find out if Mrs [redacted] used a different address, telephone number and email address to place her order, and why After we get that information, we can resolve this Thank you

I ordered the "trial" New Age Gold and the Advanced Anti-wrinkle cream I am very pleased with both, in factjust re-ordered I don't do much shopping online, so was being cautious and called New Age to make certain I understood the obligation I spoke to a wonderful customer rep, (Sir)who was very patient and understanding about my skepticism With Customer Service reps like him (and Phil when I called to re-order) I feel very comfortable with New Age and do like the products I will be pleased to recommend New Age to friends I am and, hopefully, my frown lines will become laugh lines with your product Of course, I don't expect miracles - but, then again, why not!!!! Jean Allen

I would like to say that I love this product and the phone interactions with them has been absolutely refreshing I wish all companies could be so consumer helpful and friendly [redacted]

I am very pleasantly surprised about the serum and the creme.My skin loves it, it's cooling and soothing,the skin gets smooth immediately and at the same time there's a tightening I will definitely recommend this product, which is great and affordable! Wether it will diminish wrinkles still needs to be seen !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] from New Age or is it [redacted] unsure as it really really is not clear our daughter sadly clicked on an ad from The [redacted] and believed to be ordering cream to see if it will help with her severe lines due to severe sagging of the left eye which sadly she cannot see out of vain huh????? you are despicable to assume anything and your staff when my banking institution had a way call 2xs appeared to have this "contractual law" and its in and outs down pactsounds like you have a plethora of the same issues no? My husband has shipped out package today after taking a time stamped photoI hope you receive your product and hope no one on this good earth has the misfortune to do business with a company like this again unless of course they have an attorney Regards, [redacted]

I ordered products of New Age skin care on the internet I received those products in a nice box with a receipt telling me about the trial I had questions and called customer service The representative was very helpful and explained everything I am very happy with these products and this company I recommended this company and their products to my sister and she's really happy too I know people always talk about the negative, that's why I want to tell about my good experience

I was looking forward to receiving and trying this productIt's the fourth or fifth package I have received from online ordering this week but the first time that I bothered to take the receipt out to look at it first, so so glad I did! As the person who responds to these complaints will tell you all the hoops you need to jump through to not be ripped offNot one time does he mention that it says in "order to find out how the trial works or to cancel you must call this one 800-number Monday through Friday" what company operates this way?And I'm going to assume it does say on the terms and conditions this information as wellWho reads terms and conditions? Guess I better read the iTunes book of terms and conditions before I buy that next songWhy all the hoops if it's a good product, hmm, could it be the product can't stand on its own and they were just want your money? Looking forward to your response of song and dancePS I reply to reviews on social media for my company, I don't know how you sleep at night! And I will be contacting you on Tuesday to find out exactly what hoop I need to jump through to get this what I'm guessing is a terrible product back to you! Sleep tight! Unbelievable business practice!

I spoke with Jake today and was pleasantly surprised by his customer serviceNot only did he listen, he offered suggestions to resolve my issueI am pleased with the resolutionSincere thanks to JAKEOutstanding customer service

Customer Rep Jesse was very professional and caring while chatting with me about the products His personality shined brightly through the phone I have sensitive skin and he answered my questions completely.The products have a nice silky texture.Thank you, Jesse for your helpfulness

I went to the New Age Skin Serum website to read about the productwww.buynewage.com The site offers information about how the product works, the results that you can expect and how you can get a trial day trial offerI decided to try the offerOnce you click on, "Send me my trial offer" you see where you are supposed to put in your credit card information in large bold print, you see that it is only $to order the serum It does ask if you read the terms and conditions and if you agree However, it is part of the order processnot a separate question with the terms attached or even highlighted for you to readNow that I am trying to send this product back and click on Terms and Conditions, and read down to the VERY bottomI see that if I don't cancel my account within the days, I will be charged $for each item ordered! AND don't you know that the serum doesn't work without the lotion that you didn't even know about until your credit card was entered, so of course for just a mere additional $you can also order the lotion, so now you're on the hook for $for EACH of them Let's talk about the day trialThe trial starts upon ordering the productsso isn't it a statement that you get days to trial the productI mean, it takes time to get to youright? All in all, I will be disputing the charges and sending back the product that I didn't even have the chance to tryThis site is designed to make it difficult to truly understand just how badly they are going to rape your walletIf that's the pointthen well done!

These products are wonderfulI have been getting them for months now and they have really helped my skin and wrinkles I called in and spoke to one of the friendly reps and they actually gave me a great discount on my productsI will definetly keep ordering these products and will continue to use them until I get the results I hoped for! Thank you New Age for selling a great product and helping me with your generous discount! I am a very happy customer!!

False advertising charged for multiple product that was not ordered or even wanted. Product was a free trial only. Was double charged. Please report as a fraudulent scam to bilk people out of their money. Please reply ASAP

Ms [redacted] ordered of our day Trial products on 10/22/ She paid $and $for shipping As you can see from my attachments, NOWHERE does it state this is a FREE TRIALOn our website when she ordered the products, on her confirmation email, on her packing slip when she received the products and on her reminder emails, all state THIS IS A DAY TRIALAs I said, since we did not hear from Ms [redacted] after she was charged for the original products on 11/and 11/8, $and $89.95, autoshipments were sent out to her on 12/and 12/ We did receive those shipment back and she was refunded for the charges of $ and $ for thoseSee Below01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] 01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] As for the original charges, Ms [redacted] received those products on 10/26/as per USPS tracking that I have attached If Ms [redacted] returns the original products, I will refund her in full for the charges of $and $Thank you, Lisa S***

My experience with New Age Skin Care was positive I ordered their skin care product and used it during the day trial periodI called the company to cancel the follow up shipments and payments expecting a hard sell pitchOn the contrary, their representative was courteous and helpful, indicating a email would follow to reaffirm my cancellation Not getting the email timely, I emailed their customer service just to make sure I would not be charged I promptly received an email thanking me for my order, and indicating that their were no hidden charges and that they would be happy to reinstate my special price offer whenever I decided to order again This company was above board with their terms and as long as the customer followed the guidelines as I did I am sure others would have a good experience The product was above average although a day trial doesn't seem long enough to evaluate a productAgain, I would recommend this company and its representatives as reputatable