New England Diamond Exchange of New Hampshire

PEELING AND CRACKING, I RESPONDED TO THE WRONG CLAIM NUMBER AND WAS REPORTED ON OF THE TIME FRAME I FILED A CLAIM WITH UNITERS NORTH AMERICA, LLC ON 10/5/XX X:XX PM AND WAS DENIED, ALSO DISPUTED AND WAS DENIEDWHEN I SPOKEN TO A SUPERVISOR AT VALUE CITY, WHERE I PURCHASED THE SOFA SETSHE STATED THAT THE SOFA SET IS NOT LEATHER OR VINYL; IT'S SOME TYPE OF CLOTH MATERIAL, NOT COVEREDI RAN ACROSS MY WARRANTY ON 9/22/AFTER LOOKING OVER IT, THE WARRANTY COVERS NEW A & P LEATHER, VINYL AND LEATHER - TOUCH UPHOLSTERED RESIDENTIAL FURNITURETHE WARRANTY IS ONE OF THE REASONS I PURCHASED THE SOFA SETON 9/23/AFTER SPEAKING TO MRWILLIAMS IN CUSTOMER SERVICE AT UNITERS, HE STATED I RESPONDED TO THE WRONG CLAIM NUMBER I ONLY SUBMITTED PHOTOS DISPUTING THE CLAIM NUMBER CXXXXXX THAT WAS GIVEN TO IT SEEN LIKE EVERY TIME I CALLED A NEW CLAIM NUMBER WAS ISSUE THE REPORTING TIME FRAME WAS OUT OF WARRANTY PEELING AND CRACKING WAS REPORTING WHEN I NOTICE IT, LOOKING OV

The company purposely made a decision that would void my warranty, now they wont honor what I purchased Two years ago I purchased a couch and loveseat from [redacted] CityWith that purchase, I purchased a year warranty on those itemsDuring this time the furniture has been okay with a few issues reclining here and there On 2/I contacted the warranty company about the couch and loveseatThe reclining backs are starting to leanThey are not broken simply leaningThey representative told me that it was much easier if I filed the claim online and added picturesI obliged because it was not "broken"I was not in a rushI told her it would be a few days but I would file the claim online after I took pictures Fast forward days, I finally am able to submit the claim online, and its immediately deniedA question online is when did you "start" to notice the damageAgain, My furniture is not broken it simple seems that overtime the furniture is not as stableI cannot

The company failed to honor warranty when I called to report that the motor of a piece of sectional recliner couch was not working I called to report the problem on 10/13/ The agent asked when we noted the problem and I replied that I did not recall She stated she needed a date to put down I said maybe about a month prior Then she said she was putting down 9/13, month from when I called I said fine since I did not remember She put me on hold, stating she was going to input all the information and tell me the next step She came back on the line after a few minutes and told me the claim is denied because the policy states we have days to report the problem I asked why she did not tell me that in the first place and why she said she was putting down days prior She stated that they are not allowed to tell consumers that detail but it is in the contract We purchased this sectional from Macy's years ago, and we never received or saw any contract When I ini

I purchased a warranty and have filed a claim three times with them, they all have been denied in some cases without a reason given The first time I filed a complaint was on Jan 2017, I took pictures of the cracking sofa covered under the warranty, but only took pics of the seating cushion since it was the most cracked partThey denied the claim because the type of leather in the cushion is not covered under that warranty I refiled on Jan sending the pictures of a cracked piece of the couch that is not the seating cushionThey just denied it, without even saying whyI tried to ask them a reason and no one got back to me I refiled on Feb 14th, the denied saying that since the damage was first noticed on Dec 31, 2016, the days to file a claim had passed At that moment I decided, they are just there to deny any claim by any excuse and hope people get tired and give up I will not allow them to jerk me around anymore, they had their chance to honor their policy I

Not honoring a warranty issue today I called about a electric fire place order that quit producing heat and the lady could not find my warranty that we done years ago then put me on hold to tell me that the warranty that I purchased online was not thru them and that they will not be fixing my fireplacei kept telling her that it was thru you and that I purchased a warranty thru you and I kept reading her off the email and she put me on holdthen came back to tell me that they don't sell extended warranty online and that it was not them that I purchased it thruthen she finally started digging and found my warranty after multiple times of telling me they don't have itthen she started asking me a few questions then asked me when did the problem happen and I told her I don't know maybe 2-weeks and she thru out a number and said "so possibly september 28th?" and I said yea sure then after that she was like oh sorry thats over the day period where we cant approve this claim an

Recently received a replacement of a sofa poor quality keeps ripping, tearing, cracking, and peeling Recently received a replacement of a sofa poor quality keeps ripping, tearing, cracking, and peeling - SENT UNITERS AN IMAGE AND THEY CLAIM IT'S NOT COVERED BUT I WAS TOLD IT WOULD BE looking at the twitter posts, this is not the first time people are having issues with Uniters, I don't understand how they are still in business

Purchased year protection plan from VCFTried to file claimFinally did, nobody showed up to fulfill service agreed upon Purchased year protection plan from VCFI tried to file a claim on the computer on three different browsers and tried the appKept getting an error messageI chatted with an online rep who told me to file the claim on online or via the appEven after I explained none of those options were workingTold to email the informationI didA week later I get an email responding saying that I need to file a claim online or via the appAfter explaining I tried and their systems kept failing (and kept sending the screenshots) they told me I would receive a call from a managerNo phone call for two daysI called a number and was told I successfully filed a claimGot a call saying a "Reliable Furniture Services" would contact me with a window to clean the furnitureI got a call saying they would clean the sofa on June 18th and I would receive a call on June 17t

They are not honoring the warranty we paid for We purchased the warranty on 12/6/for a year warrantyDuring two phone calls today, it was explained that damage happened within the past two weeks and also a year and six months agoThey put in a claim, excluding the incident that happened within the past two weeks and denied our claim stating they will not pay for the damageWe have been dealing with this for over a week now, talking to multiple employees who give you different stories and lie to youIts almost impossible to get a supervisor on the phoneStill have yet to speak with oneJust overall very dissatisfied with every aspect of the company but especially that we paid for something and they will not honor their part of it nowFeels like they are just a scam and sell you services which they never intend to actually provide

The company will not honor its warranty as stated on the warranty voucher I purchased a worrynomore warranty with furniture I purchased at Macys in The warranty voucher states that if I do not submit a claim within the year warranty period, I can call the company for a Macys gift card in the amount of the original warranty fee paidI have called the worrynomore number several times, and they tell me that I should have called within days of the end of the year time periodBut the warranty voucher I received does not state that anywhere on itThere is no time period stated anywhereWorrynomore is also telling me to get my refund from Macys, but that is not what the warranty voucher states either and Macys will not honor the warranty

Uniters NA has failed to fix or replace my recliner, of which I have a warrenty for through Value City Furniture In 2014, I bought a recliner through Value City Furniture in Gurnee, IL I purchase a 5-year warranty which covered damage and cleaning with this recliner through Value City and subsequently through Uniters NA In March 2017, the recliner became stuck in the Up Position and failed to go down I contacted United NA immediately to request a fix or replacement Uniters NA sent a technician out and determined a part was needed to fix the Love Seat Recliner On 3/27/2017, I received a letter in the mail stating that it would take 8-weeks to receive the part in the mail Beginning on 6/12/2017, I began calling Uniters NA everyday to find out where the part was and when it was going to be delivered On 6/23/2017, a supervisor finally told me that the part was not going to be delivered until mid-July, and that if it wasnt delivered to me by mid-July, then Uniters NA would

CALLED IN A CLAIM FOR A PROTECTION PLAN I PURCHASED ON MY COUCH I CALLED IN A CLAIM, THE REPASKED IF I SPILLED SOMETHING ON MY COUCH TO CAUSE THE STAIN AT THE TIME I SAID I DID NOT BELIEVE SO AND IF I DID IT DID NOT STAIN RIGHT AWAY SO I WAS UNSUREUNITERS DECIDED TO DENY MY CLAIM FROM THE ABOVE STATEMENT WITHOUT SENDING AN INSPETOR OUT TO VERIFY THE DAMAGEI PAID $FOR THIS PROTECTION PLAN AND THEY ARE DENYING MY CLAIM WITHOUT EVEN INVESTIGATING THE DAMAGE, I WORK AS AN ADMINISTRATOR AND THIS IS ILLEGAL UNLESS AN INSPECTOR VERIFIES DAMAGE TO NOT BE CAUSED BY CONTRACT TERMS

purchased a warranty sold by the sale rep telling me everything was covered when they only cover stainsThis company [redacted] you out of dollars I called in for a warranty claim and I had a booklet with the detail on what they cover and it seems as if everything is covered and then the rep on the phone goes into the detail which I did not receive at the time of purchasing my sofaAll I was told by the rep was your covered dont worryNow when I call the warranty is only good for stainsI would have never purchased a warranty for stains this is a [redacted] and this company should be shut down for fraudulent sales tactics

Uniter's has failed to meet the Worry No More contract requirements for my sofa Brown Leather sofa (non-removable sofa cushions) was purchased for $1,on 9/15/at Macy's with a $Worry No More year furniture contract Order # XXXXXXXX from Salesperson Fiora Constantini Paid via MasterCard Warranty Certificate # XXXXXXX On 1/4/I filed claim # CXXXXXXX with Uniter's Insurance due to 'possible' spring or structural issues on the right side of the sofa An audible spring-like popping sound is heard when sitting on the sofa and a slight deprivation in the sofa is visibleBased on a phone discussion with customer service, they stated the sofa is covered under the warranty and scheduled a service technical to come to my house on 1/18/ On 1/18/I receive a call in the morning stating the technician was sick and had to reschedule I already took a day off from work that was lost They rescheduled for 1/20/ The technician arrived on

I bought a bedroom set with [redacted] Furniture and also purchase the PURE PROMISE insurance for the bedroom setI called to make a claim because some of the drawers were a little broken and so was the night standThey denied my claim stating this was due to violenceI had days to dispute which I did I sent a letter and more pictures of the bedroom set on 02/14/and asking if they could replace it to please fix itI received an email it will take days for me to get an answer I called today 03/26/more than days letter because I have not received anything from them and I was told my status was still declined because it was determine that it was wearI called [redacted] Furniture and ask them why would they sell me an extended warranty "PURE PROMISE" and tell you EVERYHITNG is cover ANYHTING that happens [redacted] will replace or fix your furniture, they stated they had nothing to do with it Product_Or_Service: bed room set

Unable to get reliable service or even a call back for that matter I purchased a leather couch set a few years back and the warranty through Uniters to go with it after about years I noticed that the foot rest was sitting uneven and it just seemed broken I called and filed a claim and initially they were quite responsive I thought great and that's where the fun startedthey directed me to their local group that handles the warranties figuring they would set this up I was kind of confused, but finecalled and set an appt with themthey were booked out a couple weeks fine I set an appt the company came out all was fine the guy looked at it and said, yep its brokegee thanksnow they have to order the part I asked what the next step was and when they would be back he had no idea ok I get it, you dont konwwhan it will be in but will someone let me know? again no idea he just goes where scheduled fine I called days later to see w

Worry No More warranty cancelled without explanation of claims process In April of I filed a claim with Worry No More for a desk that I purchased from Macy's in After the inspector came to look at the desk, I never received a call, email, or correspondence that my claim was approvedI had to call the warranty department to find out the status of the claim, which a CSR told me was approvedThe CSR said "whenever you get the time, go to Macys and proceed with the exchange, they can look your claim up in the system"It was never explained to me that I had a total of months to do the exchange or my warranty would be CANCELLEDSo being that I'm military, I moved to California in February and proceeded to Macys to do the exchange only to find out that my sales check for the product was no longer validI spoke with a supervisor at Worry No More and all she could regurgitate was that she's sorry for what happened to meAlso they kept trying to place the blame with Mac

They will not cover the warranty on my furniture Claim#CXXXXXXXI have insurance on furniture that is suppose to replace or repair if accidental damage occursThey will not honor there insurance policythey claim it is not accidental damageThey have no way of knowing that

We purchased a WorryNoMore plan from Macy's with the purchase of our leather sectionalThis plan was to cover accidents...Uniters did not honor this Our cat peed on our couch and though we were able to wipe most of it up, the urine seeped into the seams of our sectional as well as the cloth section towards the back (which is black)The technician who came out to our home dismissed the damage before even inspecting it closelyHe was 4-feet away from our sectional when he said he couldn't clean anything on leather or the cloth portion in the back, then suggested we get rid of the cat or purchase a "shock mat"The moisture created a light stain on the leather and ruined the cloth section towards the back of the pieceWe would like this to be replacedWhen purchasing the plan, were told that if a stain could not be cleaned or removed we would receive a replacement pieceThis was not the case Claim #: CXXXXXXX Claim Date: 1/11/XX X:XX PM Sales Receipt #: XXXXXXXX Warranty

I bought a furniture and had warranty service with this companyThey denied my claim based on a bogus reason I bought a sectional fom Value city and took out a protection plan with this companyI filed a claim based on tears, a broken console and a break in the metal frameThey denied my claim saying I had an accumulation of damagesThe fact is, I reported these problems to the company when I detected themHow could that account for accumulation of damagesI cannot use the recliner on my sectional because of the broken metal frameI dont think I am stupid enough to ignore a problem like thisI reported it when I discovered the chair was not reclining the way it shouldThe wooden console where I connect the USB and power adapter broke offThat also is supposed to be covered by my plan but they denied that claimThey are out there just to get people's moneyThey could care less what happens to your furnitureThey are no different from scammers

Service claim denied by company, stated customer refused service I bought the warranty with my furniture on good faith because the seller said it would cover ANY damage at allI was never provided with a copy of my warrantyWhen I filed a claim due to the fabric separating from the cupholder, I was told it was not covered, ony accidental tears and stains are coveredSo I filed a claim for a urine stain (I have small children)I updated my address while I was filing itI went through the information on my couch several times because the service provider was not understanding my sectionalFinally, I was scheduled to have it cleanedThe company called, but they only service Indiana (My new address was in Georgia)I went online to my Uniters account and updated address againAGAIN they scheduled me with an Indiana companyI called and made sure it was updated againAND AGAIN scheduled me with an Indiana companyFINALLY I was scheduled with someone in Georgia but had to wait ov