New England Diamond Exchange of New Hampshire

This insurance company does not honor their insurance contractI wasted the money that I spent on the insurance I purchased for my furniture In October of I purchased a sectional couch from Value City FurnitureI also purchased insurance coverage from Uniters insurance to cover the couch for a number of issues for years from purchase dateThe insurance covers a number of things, including the accidental puncture of the leather on the couchMy couch, being bonded leather, is subject to cracking, which uniters does not coverOn 5/13/2017, on my birthday, I had my family overMy young niece on this date found a steak knife from under my couch, and punctured both pieces of my sectional couchI filed a claim with united for repair of these punctures, and they denied the claim with the following response: Dear [redacted] , The photos that were submitted reflect an accumulation of damages on your furnitureAccording to the terms and the conditions of your warrant

Uniter's failure to honor warranty agreement for the repair or replacement of sectional leather sofa purchased from American Signature Furniture I purchased a leather sectional from American Signature Furniture and a warranty agreement from Uniter's North America in August of In March of the leather began to peel terribly in large portions 4-inches wide on all sections of the sectional sofaOn March 11, I submitted a claim to Uniter'sWithin approximately 4-weeks a technician reviewed the damage for approximately minutes, took a few photos and stated it could not be repaired and would need replacementOn 4/28/I received notification from Uniter's stating that the claim was denied based on assertion that the damages were caused by "neglect, misuse or abuse, violence,vandalism, alteration or lack of maintenance." None of the stated instances were accurate and peeling is specifically listed in the warranty agreement so I proceeded to submit a dispute on 5/13/

Uniters North America is not fulfilling their warranty obligation on a purchased furniture I purchased a sofa with a year warranty from American Signature Furniture in The warranty, serviced by Uniters, was to protect against stains, rips and tears in the sofa from accidents and wear and tear within the specified time frameFour years after purchasing the sofa, the fabric began to disintegrate in some areas resulting in rips in the fabricThe warranty brochure states that the purchased fabric guard warranty would protect the fabric from wearing over time due to the protectionWhen I submitted a claim upon finding the rips in October 2016, Uniters representative, Jessica, said the warranty did not cover the claimThis complaint is against Uniters for not fulfilling their warranty agreement

Company sent tech to my home and was told my furniture would be repaired within two weeksThree weeks later I was told no it would not be repaired On 9/6/a tech from Uniters came to my home to look at my fireplace tv standIt has a gouge and some small scratchesThe pamphlet states gouges and scratches are covered under warranty The tech said no problem it would be fixed in two weeks when he ordered a new door only if they had any in stockHe said they may not have any as the model was two years old On the 28th of September I received an email stating it would not be fixed because the damage occurred while moving No where in the phamplet does it state thatI immediately emailed back because I had days to dispute the decisionOn the 17th of October I received a letter by postal mail back dated October 10th that they still refuse to fix itClaim number CXXXXXXX

I bought a sectional sofa at [redacted] at [redacted] Rd, Dayton, OH XXXXX in 2015, when I got it they convince me to buy an extra warranty for the sofa, and told me that if I don't use it within years, they were going to refund me the total cost of that warrantyI have called times asking about my refund but they keep telling me that they don't have my record in their systemPlease don't buy their warranties, its a total scam when they tell you that you will get refunded if you don't use itHow else can you explain that a store like [redacted] can lose your recordTotal Scam!!! Product_Or_Service:

Unwillingness to Fulfill Warranty Breach of Contract I purchased a sectional sofa for $on 9/9/and an additional sum for a 5-year Uniters warranty I filed a claim with Uniters on 12/22/for buttons falling off the seat cushions A technician came out and recommended replacement of seat cushions in 1/ I received an email from Uniters on 1/13/saying the cushions were ordered When I hadn't received the cushions after the weeks window as promised, I called Uniters on 4/20/and the agent said she would email the parts department and have someone from parts call me I did not receive a call I called again on 5/9/and received the same response and was dispatched to a "manager's line" where I left a message asking for a call back Still, I received no call from parts or any manager I called again on 5/16/and expressed my frustration as I received exactly the same response, that the agent would send an email to the parts department On 5/16/16,

Technician finally came after canceling on us times and I was informed the sofa could be repairedWorry no more is now refusing to repair/replace Date of purchase 9/2015, delivered on 10/13/2015.model number XXXXXXX reference number XXXXXXXX sales rep Claudette [redacted] payment amount 2, sectional sofa piece in chocolate brown purchased the worrynomore year protection plan For After cancellations technician finally showed up and I was informed that my sofa could indeed be repaired or replaced and not to worryAfter sending pictures numerous times and explaining the situation worry no more is refusing to honor the warranty.I feel they are not a honest companyAnd as I explained to them many times there are spaces and separation as well as wrinkled cushioning.in the section There is no fading and we take very good care of our furnitureThis is very unfair I would like my sofa replaced or repairedWorry no more Uniters is a complete fraud and a rip off t

We have seam separation which is covered under our warrantyHowever, no service has been provided to remedy the seam separation on our couch I've sent pictures to Uniters revealing seam separation on our couch purchased at Macy's Furniture in Paramus, NJ I was notified by Uniters seam separation is covered under our warrantyI spoke with a lady, Natalie, at Uniters who indicated as such and advised I again file a claim/disputeNothing has happened I was also informed by Natalie that I would have to "jump through hoops" if I wanted to get my warranty and that "it's a part of life"I thought paying for the warranty service in full was enoughEspecially, as we've purchase Uniters warranty on multiple furniture pieces and this was our first inquiry, ever I hope we can rectify this matter and that Uniters will uphold their service which was paid for in full If in fact, Uniters will not uphold their service/warranty, we are formally requesting a full refund of our

Terrible Customer Service, Late, Unprofessional, Inconsiderate of their customers, all around terrible experience I am very disappointed with the level of service I have recieved since purchasing a new dining set and buffet at Macys furnitureThe delivery went very well! the delivery guys were the only good experience I had with this whole thingI have an issue with the insurance I have purchased through Macys for my tableI purchased the WORRYNOMORE PLAN for $!! The lady that sold me the table told me that it covers everything scratches dents EVERYTHINGShe stated that if they could not fix it, they would replace it Couple moths go by and I placed a claim through the insurance for holes in the table, I placed the claim with uniters, a company called FSN contacted me and told me a tech would be at my house on saturday between 10am and pmI waited home that Saturday all dayPM came and I still did not recieve any calls or any tech at my houseI call the number

Really bad experience applying warranty programs purchase trough Macy'sThey will use every excuse on the book to avoid paying for the servicesDont understand how they are listed here and how macy's keep using them

Administrator of Worry No More is attempting to release their responsibility on claim #CXXXXXXX Administrator of Worry No More is attempting to release their responsibility on claim #CXXXXXXX based on language technicality and who the Uniters representative spoke with on the phoneBoth the client and client's spouse (one unit) provided information related to the claim for Accindental stain on corner piece and armless chair on the seat cushioned area (where one will seat) also stitching was mentioned but the Uniters representative didn't explain that only an accidental policy was in effect rather than both accidental and structuralInstead, they decided to closed the claim and still didn't make attempt to obtain a picture where the stains are even after I mentioned it to both Michelle (rep) and Monica(supervisor) All we are requesting is for them to take responsibility of this claim now that is within the time frame we discovered the issue (1-days) It was also mentioned that we

I purchased a new sofa sectional on June 19th, from Hot Buys FurnitureOn June 29th the sofa was deliveredWe discovered a tear in the console of the sofa on September 5th, and filed a claim on September 6th, with UnitersOn 09/07/I received an email stating I was approved for "Full Replacement Portion Only"Then all of a sudden I get an email on 09/08/stating a technician has to come out and look at the furniture and will contact me in 5-daysThe technician comes out 09/and tells me he cannot repair it and would let Uniters know so they could replace itI follconsistently and one month later I get a response saying my claim is denied b/c "damage" is not coveredIt was a tear and that is covered in my warrantyHot Buys Furniture replaced it for me and they are currently fighting with Uniters to get reimbursedThey are horrible with customer service and it looks like a lot of people have issues getting their claims paidSeems like a scam to meI just bought an additional $worth of furniture and when they said Uniters warranted the items I said heck no! No way I'm paying for this scamming companySomeone really needs to look into their practicesHorrible company to deal with!

Uniters is not covering rips and tears in my leather recliner sofa in clear violation of year protection plan that covers these damages Bought leather recliner sofa from American Signature on 02/26/and purchased year protection planPer the brochure/contract provided at the time of purchase, this plan is to cover accidental rips, tears, burns, etcOn March 25, 2016, we contacted Uniters North America after calling the store to perform a claim on the sofa bought on February 26, Spoke with a representative in Spanish and explained the situation (in Spanish) we were having with our recliner leather sofa in regards ripping an tearing; he told us that based on what we told him the warranty that we purchased won't cover the damagesbecause they don't cover unstitchedwe explained one more time (this time in English) that unstitched is not the same as ripping and our sofa was clearly rippedhe, on an very flouted way started telling us that they were recording the c

This is the WORST company ever! Don't waste your time on themAfter my husband and I got married, we went to Rooms To Go and bought a nice fabric sofa setAfter having a baby, the couch was stained with formula, vomit and etcI filed right away that I need it cleanBy the time someone came out here, btw his name is [redacted] who came out, it took them over a week, and the couch was stained more and moreIn their policy it states that they don't clean it if its an accident or its an accumulation of stainsBUT I told them in my claim what is in the stains and how old they are, so obviously by the time they came out, there was a few new stains but they weren't MONTHS OLD!!! [redacted] , the fat it came out, and was on his phone the entire timeHe was rude and didn't answer our questions, after briefly looking at the couch, he said, "ehhh, there's not much I can doI'll just report back what I see." AND LEFTWe were really confused but thought okay maybe that's how it is with them.....After a few days, we got a letter stating that the insurance will not cover anything and that we need to pay for a new couchWe were [redacted] offI called [redacted] and had a huge heated argument with himI told him why he did that what he did, and he said he has nothing to do with thatHe said that our couch was really stained,it's an accumulation and that there's nothing he can doHis tools weren't strong enoughI told him that these stains were fresh and he needs to do his job, of course that conversation came no whereSAVE YOURSELF TIME FROM THIS FRAUDULENT COMPANYI rented a Bissell Deep cleaner from Lowes and my couch was shining within the next day

Warranty issue - Worrynomore refuses to fix/refund our sectional I purchased my $sectional along with Worrynomore Great Give Back SS Macys Year RTB at Macy's in Bensalem on 03/28/Policy: XXXXXXX Sometime later i've got a few stains on the leather sectional, and I opened a claim with Worrynomore Worrynomore dispatched a technician with horrible professional skillsThe technician tried to fix the stains, but created even bigger stains on my leather sectional and therefore damaged my sectionalThe stains were visible from the beginning and the technician was dispatched again, and again he did a lousy job againOver the years, the stains became even more visible, and now, Worrynomore refuses to fix the stains created by the tech saying they don't cover discoloration itemsMoreover, they even refuse to fix new water stains

I bought a piece set from [redacted] Furniture ( [redacted] Furniture) and they pressured me into getting the protection plan or else I won't get shippingThey said and gave me papers that say it covers all of the furniture from any accidental scratches, rips, stains and even peeling for yearsA year later one of the sofa chairs separated at the sewed area (seam separation) which is basically a factory deficit, not even a cut made by me which they should cover as wellSo I contacted the warranty company (Pure Promise)THEY ARE THE WORSTThey took an hour and minutes to answer and after hours of arguments they still said that nothing is covered and started playing around with words and saying that cuts are covered but seam separations are notI asked for a manager at least times but they never connect me they just hang up and this is no joke and it's illegalI also have recordings of all this and the representatives mentioning that I am not covered against any rip

Denial of valid claimTrying to deny based on factors set up by the company to never have to pay a claim Claim #CXXXXXXX My claim was denied because of wear and tear on 8/31/ Purchased from [redacted] Of course there will be minor marks on any piece of furniture I am specifically looking at the scratches/gauges in one section of the glass that happened as a one time incident (not wear) and it should not have been that easily scratchedThis is a design flaw or poor quality glassThey said they can deny a claim if there are any other marks indicating wear and tear This is a scam! You can't have a piece of furniture a month before you get a small ding or minor mark This is a way to deny all claims Macy's promised a no risk warranty that covered scratches/gauges etcI am disappointed how [redacted] sold this with promises they can't keep but I am more disappointed about the consumers being scammed into spending money on a warranty that will NEVER be

We bought furniture from Value City Furniture and we bought a warranty from Uniters North America, LLCWe filed a claim and it was denied In June 2016, we contacted Uniters North America LLC, to begin the warranty processWe spoke with one of their agents who took the claimWe stated that there were rips and tears in the furniture along the seams of both pieces of furnitureWe purchased a brown leather sectional, which consisted of two piecesUniters agents referred to the sectional as a couch and a love seat even though it is a sectionalThey were informed that the " couch" the bigger piece of the sectional has ripping of the seams and tearing on the back of the piece and the arm had deflated and that there was a small tear there alsoThe smaller or the " love seat", has seams that are tornWe were informed that according to our warranty the tears were not coveredWe then telephoned again to file another claim, which was there were stains on the front of the both pieces of

I bought a leather sofa and ottoman from Hudson Furniture in tampa, floridaThey suggested I get the extended year warranty I FILED TWO CLAIMS FOR DAMAGES TO MY FURNITURETHE FIRST REP FROM FAST FURNITURE REPAIR SAID IT WAS A GOUGE IN BONDED LEATHERI WENT TO THE FURNITURE STORE TO DISCUSS THE PROBLEM ONLY TO FIND THAT THE LEATHER IS NOT BONDED AND THE REP WAS TOTALLY INCOMPAINTANT, AS HE SAID HE DOES NOT DO LEATHER CLAIMSTHE FURNITURE STORE SUGGESTED I FILE ANOTHER CLAIMTHIS TIME THE REP GOT IT RIGHT IT IS BURNS FROM HOT FOOD AND A HOT DRINK RING IN THE OTTOMANTHE CLAIM DEPARTMENT WAS ON THE PHONE WITH THE REPAIR REP(A HEAVY ACCENT RUSSIAN) AND SAID IT WAS CONFIRMED IT IS BURNS FROM HOT FOOD AND DRINK MARKS (COVERED IN THE WARRENTY)BUT NOW AGAIN THE WARRENTY REP MARY SEND ME AN EMAIL AND SAID IT WAS TEARS,AND SCRACHES AND NOT COVEREDSO AS I SEE IT THEY WILL MAKE THE DAMAGE WHAT EVER THEY WANT TO GET OUT OF THEIR WARRENTYI AM AND NOT OBJECTIVE TO A FIGHT EVEN IF

We were "sold" a warranty with Macy's that would be 5 years for a couch that we paid over $3,000. Before the couch was even 2 years old, a third party company was sent to look at our broken couch. There was a plastic piece holding the springs into the base of the chair that fell apart (because they are plastic...not a solid metal). We then received a letter from this Uniters North America telling us that this kind of thing was not "under warranty." The springs to a couch are not included in a 5 year warranty? We were over and over again, that our warranty would cover everything for 5 years. In order to dispute this company's decision that they would not cover our situation, you had to submit a letter via mail within 30 days. There is no phone number to call, and I guess you can email, but this is what the statement says: "If you disagree with us, you have the option to dispute our decision in writing within 30 days. Please review and confirm coverage before proceeding. Warranty service does not accept nor acknowledge disputes via telephone. Disputes must include a letter of dispute, a copy of your warranty, and a copy of your original sales receipt. Please attach at least 5 photos at good lighting and at different angles. Be sure to take a photo of the entire item and a few close ups of the affected area. Disputes will be reviewed and a final decision rendered to you in writing within approximately 30 (thirty) days." The technician who came had already taken all of these pictures...and in fact left my sectional in pieces (so now I have a broken couch that is not attached as I cannot do it on my own). I am the kind of person who does actually keep paperwork, but I think it is ridiculous that the only way to submit a dispute is to have your original receipt and your original warranty. I put in all of this information digitally when we purchased the couch! So, I am now paying for a warranty, that will not cover what I was promised, and there seems to be little room to contact an actual person to discuss the matter. And, in my mind, covering springs in a couch would be a basic level warranty when you are paying for a warranty that is a 5 year coverage.