New England Diamond Exchange of New Hampshire

We purchased a five year warranty from Macy's for an outdoor furniture set and the finish was not correctWe filed a claim to Uniters on 6/
We purchased a patio seating set from Macy's on 4/17/for $1,(total included a five year SCAM warranty from UnitersMacy's order Salescheck Number: ***The "No Worry" coverage cost us $After less than two years of having this set, the table top was marked and had stains (from a water glass) that would not come offWe have not used abrasive cleaners (in fact we have used soap and water) and dried the table and it is still marked and damagedWe finally decided to *** a claim on 6/25/and have never heard back other than the online DENIED comment online (even after following up with another emailIt is apparent that this is a SCAM and they never intend to make things right for the customerI will also be filing a complaint with Macys for affiliating with this type of company

Insurance is not worth purchasing
Purchased insurance for a dining room table for my apartmentPurchased insurance for longevity purposes/accidentsUnfortunately, it does not include pet damage - making it almost worthlessI will not purchase insurance through this company againWaste of money and time

No integrity with dealing with warranty repairs being handled by subcontractor business
We living furniture from Value city furniture and paid extra for the warrantyWe have only had the sectional couch a lilttle over a year and we noticed that the one seam was splitting so we called to have a tech come out to sew itWe had my mother wait for the tech and when we got home from work and inspected the work, it was sub par at bestso I place another call to have someone come out to sew it again and they give you a four hour window to expect themFour hours later and the tech doesn't show so we called the service line and explain that the tech hasn't come and all they say is well page him...no apology, nothing So an hour later the tech calls and said he was held up and would be on his wayA phone call stating that he was going to be late would have been nice earlier than having us call asking about his where abouts! The tech comes and flips over the couch to see if he can come u

Our warranty is not being honored after multiple attempt claimsThey have denied it for the exact reason it was sold to usThis is fraud
Purchased on 2/1/
Pure Promise year warranty
Purchased ***
ITEM #: KRO-XXXXXX-MB-4G
4PC SCTNL-MONTEZ BROWN
OH HA06.750%
RAF LVST/CRNR/ARMLESS/LAF LVST

The service which was provided to solve my issue was excellentIn addition, I did not have any problems when I filed my request for repairsIt was done within matter of days and it was completed professionally
Very pleased with my warranty
*** **

Biggest scam of a company everAfter wasting MONTHS of my time, they actually created language that does not exist in the warranty, in order to deny my claim*** ** at the company is so well versed in the company's scams that she had her bit memorizedFor MONTHS they dragged this on, sending a technician out to my house twice for a cat urine stain on my sectional, only then to CREATE the stipulation that the disgusting, wreaking, can't-have-anyone-in-my-home, let alone use the couch, stain must be "visible" to be coveredThe warranty does not state this, nor does the warranty exclude non-visible stains; in fact, a primary purpose of the warranty (particularly as sold by the furniture company) is to cover pet and human bodily fluidsThis entire company exists and employs/pays people TO deny claimsThey purposefully drag their feet in sending out technicians and in following up, to wear down the customerWe will never purchase from Value City Furniture again, nor will any of our friends, family, or neighborsDisgraceful people all around

$$ purchased yr warrantyIn 1st year the couch has failing springs that are poking usCan not sit on couchThey refuse to talk to us or cover it
Springs are poking us as we sit on couch and sides of couch are falling in/looseWe called and they sent a tech to us to review for warranty repair or replacementTechnician stayed at home for one minuteTook only a picture of couch and refused to touch it where the springs where poking We received a letter stating the technician found nothing wrong with couchWe disputed to get a letter saying upon further review....still no coverageWhy? No one called us or came out and touched the couch It took us a year to save up and pay for this couch and warranty to have them deny usThis is their commitment and honorVery disappointing They refuse to talk to us by phoneYou are only allowed to write a letter to a P.O.Box

I purchased a sofa from Macy's and purchased a stain protection plan through Worry No More They did not honor the plan
I purchased a sofa from macy's and also purchased the Warranty for stains administered by Worry No More I contacted them per the plan (within days of the stains and during the warranty period) A rep was sent out to the house to clean them He did not clean but took photos and left I got a notice that it was an accumulation of stains and was not covered I told them I did not appreciate them calling me a liar and I reported per the policy I filed a formal dispute and they denied it This is a sham I demand they either clean or provide me a refund I am planning to go to the local media for help

Warranty not being honored
I purchased rugs from Macys in November (6th and 21st) and also the Rug Protection Warranty I was told that this would cover any damage I asked if it would cover damages caused by pets suchas tea bodily fluids, and was told that anything and everything was covered I was re-assured that this was an honest and compsany that has been servicing Macy's and its customers for years However, the moment I had an issue, the story changed They are denying the claim
I was on vacation for a week and when I had returned, my pets had urinated on the rugs we purchased I noticed that they had urinated in several spots during the week we were not home and had a friend walk and feed them during those days
Claims numbers with them are #*** and #***
In addition, I am going to file a complaint with Macys

Very bad customer serviceEven though they are subtracted through VCF they give VCF a very bad name I called a few months ago to report damage on my sofa and the very unprofessional rep basically told me because it was after days I would not be coveredI mean I get it because most insurance/protection companies try to get out of not paying but this isn't a cheap product where talking about hereI called again because the furniture completely fell apartI spoke with a woman/male named *** who was very unintelligent and was cutting me off as I was trying to talk so that further lets me know that no one works in customer service department that has more than a high school educationThen he/she informed me that the CEO does not talk to any customers calling the customer service line which I think is very odd since this is a business and 'us' little people are the reason they are in business today

Purchased a warranty for a sofa and love seat,structure damage to sofa.filed a claimed in 12/until nowIssue still not resolved
claim number *** started on 12/12/at 1:pmPurchased a sofa and love seat from Haynes furniture store on 10/26/2014.Purchased a warranty.The cost of the sofa was $895.00.Model: XXXXXXXXXX,Brand: leather sofa group dual reclining sofa tobacco in color.Account number***,order number***,saleperson-*** ***,payment method,financed thru Haynes.purchased date,9/1/and problem date 12/12/2016.orginally called because the leather was discolored but not covered under the warranty we were told.Second claim was for the broken frame on the right end section of the dural sofaTech came out to assess the sofa but several days before he can and then he submitted the claimAbout two weeks passed *** still nothingAround week ,we called and they acted like they didn't that a claim was made.after several minutes on the phone the

I went to the Roomstore an got a warranty for sectional I paid over $2,year latter the chase towards the bottom looks really bad
on 2/22/roomstore sectional cost $sales rep *** pice set w/warranty I have invoice w/all model numbers also a copy of warrantyI called in on 8/6/to file a claim I was told I was not coveredthe chase towards the bottom it looks like wood are something is broken it is not sagging due to use someone needs to come out and fix this problem

Worrynomore
I purchased a warranty plan thru worrynomore when I brought my furniture thru MacysIve placed a few claim in with this company claim# CXXXXXX and have been giving the run around ever since I put in this claim Ive talked to macys & worrynomore and no one knows what to do about the claimIve been told go to the store and they will replace the pieces when I drive to the store no one knows anythingI paid for this warranty full price and Ive been fighting with them since January 18th to take care this defect

I've been calling to get my furniture repairedI advised on a numbers of phone calls an how to send the pictures of the repairs need done
I paid to the this company to repair my furnitureI had try to send the pictures via through the mobile appI told them repeatedly the it was not letting me do itthe refuse to come to fix my furniture the warranty that is on it

Company will not honor contract to remove stain on my mattress and will not reconsider due to our circumstance
I filed a claim with our Worry No More warranty when our cat urinated on the bed, and it penetrated the mattress protector on 11/6/A company representative came to our home on about a week later and took pictures of our mattressOn 11.22, 2017, I received anemail informing me that my claim #CXXXXXXX is not covered due to an accumulation of stainsThis is unfair and without causeWe were unaware of other stains on the mattressMy only assumption is they were caused at a time we were out of town, and upon return, we did not find a stainWe never saw a stain or anything to give cause to remove the mattress "protector" and investigate the mattressThe fact the technician found other stains is further proof that the mattress protector obviously does not do it's jobAt the time of our claim, we found a spot of pet urine and when we removed the sheets and mattress prot

Please do not use the furniture warranty from this companyI purchased furniture from Macy's and the furniture protection plan I called to put in a claim and of course it was deniedI called to explain that the issues I complained about were covered under my warranty I was told I would get a call back Of course I didn'tI called back a couple weeks later and was told my file was still being reviewed Finally, I called back a third time and I was told the chair would be approved for replacement but that a new technician would need to come out because the first technician put in a limited reportI was told the technician would try to clean the stains first before they would approve repair or replacementI knew then that I would get the run around The second technician came out and took pictures I had stains on my leather sofa so he said he would first try cleaning it to see if that would help The first two stains came off no problem When he put the cleaner on the third stain, the leather became discolored He stated he would note that on his report A few days later I received an email saying my claim was denied for misuse/abuse/lack of care I called and asked how they could deny my claim when it's evident that I did nothing wrong because the technician cleaned the sofa with their products and discolored the leather which shows poor construction of the furniture and I was told the technician did not put in his report that he cleaned the furniture I was told the only thing I could do at this point was put in an appeal in writingThey would not even talk to me about the damage their technician causedLuckily, I called Macy's Executive Office and they refunded me my money
I advise everyone to save your money and not purchase the Worry No More furniture plan It is a waste of money Hopefully with the lack of business they will no longer be in business

They were quick to repair my recliner - very professional

Just set up account, took pictures and uploaded, waited a brief time for their staff review, and shortly received my replacement

I bought a furniture and had warranty service with this companyThey denied my claim based on a bogus reason
I bought a sectional fom Value city and took out a protection plan with this companyI filed a claim based on tears, a broken console and a break in the metal frameThey denied my claim saying I had an accumulation of damagesThe fact is, I reported these problems to the company when I detected themHow could that account for accumulation of damagesI cannot use the recliner on my sectional because of the broken metal frameI dont think I am stupid enough to ignore a problem like thisI reported it when I discovered the chair was not reclining the way it shouldThe wooden console where I connect the USB and power adapter broke offThat also is supposed to be covered by my plan but they denied that claimThey are out there just to get people's moneyThey could care less what happens to your furnitureThey are no different from scammers

sofa is making a squeaking noise and there is severe wear
they say its not covered
my sofa has been making a squeaking sound in a certain area when you sit down on it and the same sound when you get up SO I thought that may be mechanical issue Or maybe the joint shave separated or something I purchased the set a little over a year ago04/16/at Value City Furniture in Florence, KY The item# NUXXXX-XXL-G-KS-G, price $ We paid a lot of money for this warranty What's the use if they don't cover anything It says on my coverage details mechanisms, and joint separation are covered The supervisor Chenor said it may just need some WD-on it She stated if they send someone out, that the problem still may not be covered under the warranty I don't have little kids, so its not like people have have been jumping on it This is no type of customer service