New England Diamond Exchange of New Hampshire

Not honoring their warranty or guarantee On September I called unitersna for a warranty call on my sectionalIt took tries online and one phone call to finally get a claim filedOn the phone the person asked when the stain happened and I told her yesterday but she put down a week ago knowing that any stain not reported within days would be deniedSeptember a technician finally showed up and had the wrong informationHe only had one piece of sectional when there was actually that I had called inDuring this week wait since I have children other stains happenedThe tech showed up took pictures and then called Uniters and then ran awayhe gave me the phone on hold, when the uniters rep came back she said your claim is denied for accumulation of stainsIt wasn't accumulated on september when I calledThat was it for her and she hung upI called on september to discuss this decision and the gentlemen on the phone was not pleasanthe constantly talked down and o

Denying based on descriptive word -scratch without any more information- scratch= tear, damage and hole.Scratch not listed as not covered,others are claim-cXXXXXXX- denied over phone based on word scratch without further evidence.I complained and told to send pictures, done.Also mentioned small hole in fabric in same picturesGave definition of scratch per dictionary- scratch-rub or tear or mark the surface, word tear-damage from being torn, a hole or flaw from being tornMy descriptive word meets both of theseWord scratch is not listed as not being covered along with many that are not coveredI have written the president of this company, no acknowledgementI have written president of [redacted] with no responseI wrote letter to local [redacted] store with no response.I feel that this is being denied based on a wording to not pay my claimA scratch is damage and will only get worse as will the holeIF I scratch my arm, it bleeds, the skin is torn, it's dama

Uniters refuses to honor our claim for damage on our leather coffee table because they believe we are not covered for the damage Not true On January 24th, 2010, we purchased a round leather coffee table (model # XXX-XXX, reciept number XXXXXXXX) from Macy's We purchased a warranty service called Worry No More which is currently being serviced by Uniters North America On April 4th, 2016, we filed a claim (claim # CXXXXXXX) with Uniters because we had a tear that occurred on the leather table which we noticed after a friend accidentally rubbed his shoe on the table and caused a tear a few days prior We believed that the warranty should cover this repair A technician did come to our house and stated that the damage was cracking/peeling He filed this report with Uniters Inc and they came back to us and stated that cracking/peeling is not covered We sent an a dispute with pictures and a repeat that this damage was not cracking/peeling but a tear They sent a follow up lette

I need to have my couch repaired I purchased a warranty for my sofa when it was purchased I filed a claim and a repair person came to my home on 10/to inspect the damages He said that he would take the info to the warranty company to order the required parts Today is 10/and I have not spoken with Uniters regarding the repair I contacted them today and was informed that the parts for the repair were not ordered until 10/25/(almost weeks after the repair person accessed the damages) Now I am being told that it could take 8-weeks from the time that the parts are received for this repair I just feel that weeks for a repair is not acceptable and should not be First, they have never contacted me since the repair was accessed and I had to call to get the status only to be told that it could be 8-weeks after the parts are received before the repair will be done Totally unacceptable

This is in Regards to a Warranty Claim already Processed over Month ago Too whom it may Concern this is In regards too a Processed Warranty Claim that was done Over Month ago we have still Not received Payment I have called Several times only too be told Check has been mailed Called again today 6/7/was told That check was in Accounting Department and that could Not reach them to confirm when it would be Mailed We had a New sofa on hold and was gonna use Money to purchaseA New Living Room Setas we where told that they could try and replace sofa or we could take the dollars we accepted the because the store No longer carries the Same sofa and it would Not match our Love seat...People Pay Good Money for these Warranties and when needed the Company Uniters tries to beat customers out of there Money

I NEVER buy warranty products but this one seemed like a win-win If I don't use it, I get money towards my next purchase My mother always told me, if it sounds too good to be true, it usually is Mothers are always right My problem concerns my dining room table I've kept it covered, along with the chairs, since day one I'm nearly sixty years old and it's the first new set I've ever had I have a table pad and a table cloth over Recently I took the table cloth off to wash, which I do on a regular basis and went to adjust the table pad It didn't move I found where it had fused to the table I don't have a clue as to when it happened but had to be very recent or how it happened I've racked my brains trying to figure it out I'm guessing one of the grandkids did something It was obviously heat related which should be covered by the warranty However, the claim was denied on the basis because they don't know what caused it, The first time the claimed was denied over the phone without even seeing a picture The associate tried to tell me that heat damage wasn't covered in the warranty but it clearly states that it is I disputed the claim but they said it wouldn't be covered because the cause is unknown An it could tell that it is heat damage from the evidence I'm stuck with a dining room table that will never be uncovered and I am so disappointed I'm sure when the time comes to cash in on the warranty because I never used it, there will be a reason why that won't happen either That's the way these businesses roll All I can say is I believe in karma What goes around, comes around I don't know how you sleep at night I would never recommend this company to anyone, in fact, I have warned everyone I know to stay far, far away

Worrynomore I purchased a warranty plan thru worrynomore when I brought my furniture thru MacysIve placed a few claim in with this company claim# CXXXXXX and have been giving the run around ever since I put in this claim Ive talked to macys & worrynomore and no one knows what to do about the claimIve been told go to the store and they will replace the pieces when I drive to the store no one knows anythingI paid for this warranty full price and Ive been fighting with them since January 18th to take care this defect

Assured by Value City Furniture I was covered for yearsA complete scam and useless warranty I purchased my set of couches from Value City years ago with an extended warranty from UNITERS PUREI was assured that I was fully covered ant what was not covered was ware to the cushionsI received a very simple pamphlet and nothing else from VCFOn 4/29/17, I noticed several rips on the back of the cushions that are attached to the frameI immediately filed a claim ( [redacted] ) and received an email asking for photos which I submitted that same eveningToday, I receive an email denying my claim because to them it "appears" to be seam separation which I'm learning is not coveredI wish I knew about the plus Revdex.com complaints and I would have never invested my hard earned money at VCF and this scamI call the store and I'm told it states "accidental " rips, tears, etcHow can they determine this was not accidental by just looking at pictures? I reported as soon as I noti

I called Uniters Na on 6/26/to file a claim, my appointment was set up for 7/14/ I called United Na on 6/26/to file a claim; the process was confusing but easyI told the girl whom I spoke to what was wrongI told her the headboard was rising and the board of the beds had brokenShe said is it broken they have to replace but the headboard could be repairedSince the tech was coming out to repair the headboard he can look over the boardWell on 7/14/I took of work because no one called meI called there office from 9am - pm (business hours) no one answered all day! No one even showedI emailed no responseOn 7/17/I received a call from a Tech saying no one at the office gave him the work order and he apologized and says to call him back, I called him back immediately after receiving the voicemail and he did not answer so I left him a voicemailI called Finishline who workers thru United Na every day no answer or responseThis is after several mes

Won't honor a year warranty on leather furniture On February 21, 2011, I purchased a leather Arizona BRK Living Room set from Value City Furniture in Woodbridge, VA Along with it, I purchased a 7-year limited warranty against chips, gouges, spills, etc Since moving to South Carolina in 2012, the plan followed On January 17, 2016, I noticed that there was a small puncture on the headrest of the Love Seat that was beginning to peel On January 25, 2016, I located my warranty certificate but called Value City Furniture in Woodbridge, VA They said that I should call UNITERS NA, which I subsequently did I explained my problem to them He asked when did I notice the tear I told him the date Then he asked me to hold After about minutes, he came back to the phone and said that I was outside of the 5-day window to report the damage and that they will not honor the repair request I told him that I did not realize the damage would spread and did not find my warranty boo

I called and was denied a claim that the warranty indicates will be coveredI accidentally burned my sectional on 2/7/ On 2/13/I called to report an accidental burn I caused to my sectional on 2/7/I explained that I was working with fire and I accidentally caused a burn to my chaiseThe women on the phone denied my claim and said it was due to the fact that any damage caused by "the home" is not coveredI was referred to my homeowners insuranceI questioned the denial and was given the example of when a home floodsI was explained that if my "home" floods the warranty does not cover damage to the sectionalI explained again that my "house" did NOT cause the damage to the sectional, I PERSONALLY caused the burn which is why nothing needed to be reported to my homeowners insuranceI further explained that the warranty clearly states that accidental burns are covered, she refused to help and kept repeating that my "home" had caused the burn, which is not trueI asked to

after years of use (sectional recliners), worrynomore doesn't want to respond for motor damage and adjustments at years within warranty [redacted] XXrd Avenue Unit 1D Woodside NY XXXXX 8/29/ Re Claim #: CXXXXXXX Claim Date: 7/15/XX X:XX PM Sales Receipt #: XXXXXXXX [redacted] @unitersna.com On 12/12/2013, I purchased a dual recliner-sofa-setIn addition to this, I bought a 7-year protection plan for this product At the time of purchasing, I paid $for such warranty The warranty will cover any damage, and knowing the dual recliner is a expensive set we decided to purchase that extra protection investment Now years after the purchase, we had a problem with one of the recliners seat, the motor failed to bring the seat into a resting positionSo we decided to inform "Worrynomore" (company in charge of our warranty)We informed the company exactly the day after the motor had failed They sent a inspector to check the problems in my sofa se

They are not honoring stains on our tableWe do not know the cause of the stainsProbably, something accidentally leaked through the tablecloth #XXXXXXXRCIZ purchased at ***'s Furniture 8-20- Uniters denied my claimsSeems from the complaints that this is commonWhat a scam!

This company is a total scamSave your money and do you know by extended warranty through uniters North America I purchased a sofa from American signature a few years agoI also purchased an extended warranty he for the sofa through uniters North AmericaI have had multiple issues with the sofa, however uniters North America will not cover any of the issues that I have brought to their attention

Claim XXXXXXX, Filed claim which was originally deniedI contacted Uniters on 11/15/17, and eventually spoke with [redacted] He approved the claim on 11/16, which I truly appreciatedI did not hear from anyone for an appointmentOn 12/7/17, I went out of the countryon a missionary trip, and I did not return until 12/22/ I called the Independent Contractor during the holidays, but they were closedI then called twice in January, last week, and today (2/12/18), I left messages each timeI finally called back to Uniters today, 2/12/2018, to see what was up with the Independent Contractor I was told that the claim was closed because I failed to contact Uniters within days of not hearing from the Independent Contractor???? I asked to speak with a Supervisor, and I spoke with Allen again I was told that the Independent Contractor called me on 12/18, and they closed the claim on 12/ Unfortunately, I was out of the country, and the Independent Contractor did not leave a message Nor, was I ever advised the claim was closed or that I have to contact them within days I requested the complete warranty which [redacted] said I should have received with the furniture delivery but, I never did [redacted] then told me that I was contacted via emailWhen he gave me the email address they had, I told him they had the wrong email address [redacted] said this was Macys fault; not theirsHowever, I have an email from Macys which reflects the correct address More importantly, I just contacted Macy's again, and I was advised that per the warranty, there was a day window in which I need to contact 'Worrynomore" AKA Uniters in case the technician does not repair the productThis means that since I received the approval on 11/16/2017, Uniters must be contacted by 02/16/ Of course, this is different than the days I was told To make matters worse, I have a copy of the warranty AND I read everything on Uniter's websiteThere is no statement or information about days or daysI was making a good faith effort to deal with the Independent Contractor I have other warranties where repairmen did not contact me right away, I normally try to be patient as I realize I'm not the only customerI also explained I have dealing with the recent death of my mother and issues with her estate [redacted] was very nice, but unfortunately, he said there is nothing he can do to assist meI'm requesting the approval be honored and my $sofa be cleaned

Contacted WNM regarding an accidentally stained mattress covered by the plan, and was told the claim would not be covered despite the plan details Most recently, on May 5, 2017, I spoke with a representative (Mary F.) and indicated that I wanted to file a claim After explaining that my mattress was damaged from water that leaked from the ceiling, she indicated that this would not be covered From the beginning she indicated that I had to be responsible for the accident According to Mary, since the ceiling leaking was not an accident that I caused, it wouldn't be covered This, of course, is not expressed in the description of the plan I asked her to show me in the plan details where it specifically stated this; after reviewing the plan, she was unable to do so and transferred me to a supervisor (Shenoah)Mary's explanation of why my claim would not be covered was inaccurate I explained to the supervisor that by definition, the damage to the mattress was caused by a

Wrongfully Denied a Claim and gave a post hoc reasonI submitted a claim which they first said was not filed timely then later said it was not cover I bought a warranty on a leather sofa ottoman and chair from Macy's Through use the chair and sofa were punctured and scraped and the ottoman had a color transferI filed a claim to repair or replace all three piecesThe claims were filed at the same timeUniters "lost" my sofa and chair claim but replaced the ottomanI was instructed to revoke the sofa and chair claim which I didUniters then denied the claim for not being "timely" I asked for a review and they had promised to get back to me in to days each time I would ask for an update the response was the sameWhen I asked for their legal office address because I wanted to file a fraud claim they got hostile and told me (wrongfully) that scrapes and punctures on leather were not coveredThis is falseThey are not honoring the warranty and they are taking advantag

Denied claim after technician explained that there were so many defects he didn't have time to list them all These guys are an absolute JOKE! Do not get a warranty with themWe have a couch we bought through [redacted] Furniture and the warranty clearly states which repairs are coveredGuess what, they sent a letter stating that they denied itI will be getting formal complaint together with the Revdex.com with all of our information and highlight the parts where the warranty specifically covers the couch and the letter they sent in denial The technician even went as far as to laugh at the lack of space there was to input all the defects I also found it comical that the assessment was done on Saturday at PM and the denial was in at PM on Sunday It is curious how quickly the claim was denied and the details on the report were anything but I also love the fact that the dispute needs to have more details on it than the social security administration needs They asked fo

Fraud advertisement to give money back if not using service within years I purchased my couch with WorryNoMore warranty at Macy's on 9/14/and never used the service one The brochure showed customers could receive store credit valued at the original protection plan price, if not using the service in 7-year protection period I read through all details on invoice and brochure and didn't find any information such as phone number, website, or email to contactEventually found information online and filed the claim on 3/7/ The auto-response of WorryNoMore indicated my claim period was expired that should in days after 7-year purchase They were not going to give me the vouch for I had passed [redacted] claim period On the brochure and invoice, there was no this note at all The sales at Macy's didn't explain this policy either Two sales I spoke with when making the purchase They were [redacted] and [redacted] *** This is definitely fraud advertisement to mak

Extended warranty sham We bought the sofa & an extended warranty from [redacted] about years ago We filed a claim in Dec due to a crack on the headrest Uniters sent a tech; they took a photo since he was not able to fix the sofa The claim was denied; the reasoning provided by Uniters that it is not covered by the warrantyThat was not what was told to us when we bought it & the damage to the sofa was not done to any fault of our own