New England Diamond Exchange of New Hampshire

How do I start this off? I filed a claim with Uniters on July 20, 2018 with customer service. The representative ask about the claim on my furniture I purchased 2 years ago. I let her know that my child a sleepover & one of the kids put cuts in the furniture with scissors. She told me that she will put the claim in & someone will contact me about the claim. In 3 business days a rep contacted me stating that a technician will come out on August 1, 2018. Remind you that their call was being recorded for my records. The technician came out & took picture. He filed a report with warranty service saying, "Based on the service technician's report and photos the damages were caused by neglect, misuse, intent, or abuse, violence, vandalism, alteration or lack of maintenance and these are not covered under the terms of the warranty agreement. As a result of these findings, nothing further can be offered at this time. Please refer to your warranty certificate for specific coverage and exclusion information." After the technician made his report Uniters sent me this, "we regret to inform you that claim CXXXXXXX from 07/20/2018 has been determined to be not covered for the reasons in the attached document. Please refer to your warranty certificate for full Terms and Conditions." They also stated that I have 30 days to dispute this claim. I disputed the claim & they sent me a letter dated August 17, 2018 day that the "cuts on the furniture are not accidental." How can you tell someone that their claim are false?? My warranty covers repairs or replace of the furniture for a stated period of 5 years. The warranty legally obligates your company to live up to its promise, if the product turns out to have an "Accidental Rips" that's covered by this warranty. After my research of company Uniters, this has been an on-going scam from your company. I sent a certified letter and email on August 22, 2018 stating, "Please provide additional information pertaining to the claim number listed above: â?¢ Claims Department Supervisor's Name and Physical Address in reference to this warranty â?¢ Supervisor's Contact Number â?¢ Claim Adjustors/Technicians name on this account." No one have provided me with this information! Uniters/Warranty Service only wants to get your money but Do not wants to abide by their contract! This a SCAM! They only wants to sit behind the computer to email & send letters to deny your claim! Uniters will not provide any information about my who's working on my account. After looking on RevDex.com, it's an ongoing issue with Uniters! They do not deserve a "B" score!

Warranty not being honored despite multiple attempts without giving detailed data and evidence of reasoning why I purchased a bedroom set from [redacted] on 5/29/and paid for the Pure Promise Warranty which apparently is only for years (saleperson-Mark [redacted] told me that the plan would cover my furniture items for a lifetime)All was well until earlier this year when the top drawer of my chest would not close properlyI informed the warranty company within the specified time periodA technician was sent and said that he did not have either the tools or the equipment to repair the drawer and that he would be back again once he spoke to his company and the warranty companyI attempted to schedule a time with this individual and was unable to do so because the company could not give me an exact time until hours prior and my job does not allow for me to just take off work for things of this natureIn addition, they were unable to ever give me a date if it was more

Uniters refuses to approve my claims (CXXXXXXX) with unethical and deceitful explanations On May 9th, 2016, I submitted a claim to Uniters for my sectional that was purchased at Value City on 8/31/I had accidental punctures to an armless seat and peeling and cracking on the top section of the consoleA technician came to the house on 5/21/and glued the puncturesUpon inspecting the console, he stated "this is all junk, it's plastic, this sectional is vinyl, this happens all the time to this material", he also stated "cracking and peeling isn't fixable"He attempted to add paint to a couple areas but basically said it's not worth it In July 2015, I had submitted a claim to address the cracking and peeling that was occurring to seats and headrests and was informed by Uniters that "cracking and peeling in the seating areas is not a covered item on bonded leather" and further explained that seating areas are defined as all areas where body touches the furniture such a

They are refusing to honor their warranty services that I purchased I purchased an outdoor table and chairs set from [redacted] I purchased the additional "Worry No More" warranty service as well The sent a technician out to try to fix the finish cracking off and table slats lifting The technician told us the set would have to be replaced We then got notification that it was not covered due to "an act of god" 1.) We had a similar issue that was repaired last year with no hassle 2.) It's an outdoor table set, its suppose to be outside 3.) The damage is not from "an act of god" I spoke with customer service agents ( [redacted] and her claimed supervisor [redacted] both were rude on the phone and unwilling to help whatsoever This warranty is a scam They do not stand by what they sold me

Uniters continually declines my claims for repairs to my sectional I purchased a coffee table and sectional from MAcys with Uniters coverageThe coffee table cost $I had chipping and peeling and scratches on itI tried to file claims and was declined every timeThen the sectional I purchased started to get rip at the seams, Uniters claimed that seams is not coveredWhen my daughter took scissors and accidentally cut the sectional, they claimed there was excessive damage and my claim was denied again Uniters and Macys both claim that this coverage will cover all rips, stains, cuts, urine, etc but it appears as though they are scamming people by finding ways to get out of either repairing or exchanging the damaged piecesI have copied and attached the last claim information I made CXXXXXXX Claim Date: 4/12/XX X:XX PM Sales Receipt #: XXXXXXXX;XXXXXXXX While we make every effort to accommodate and satisfy our consumers; we regret to inform you that your claim has been

Our experience with worry no more and Uniters was great Our cat vomited on our couch on Friday I called it in, and sent over a picture, and they sent out a technician on Monday to clean it It was a quick and easy process I highly recommend

Warranty rejected because I did not notify after daysWill not cover new damage either The warranty on furniture is worded in such a way that once you use the warranty then the piece of furniture is no longer coveredBecause of this I waited to submit a warranty claim until the damage was worseSince I did not report the damage within days none of my furniture was coveredTo make matters worse when I noticed new damage, the furniture still was not covered because of the old damage This warranty is set up in such a way that it is extremely difficult to actually submit a claim and have the problem resolvedThere is a lot of fine print Additional information: UNITERS North America LLC Pure Protection Year Protection Essentials for Furniture - RG Furniture was bought through Cardi's Furniture in South Attleboro RI Whistler Retreat SKU# XXXXXXXXX SKU# XXXXXXXXX

I buy lether furniture almost year with garanty my ches is broken piling kraking and one of the cushion in the backthe [redacted] said that give me $dollar for the store to take something in the store Im not take nothing them I speak to the one in Mechanisber and said they offer me $1,to pick up one of the furniture I said no

We bought two recliners from JC PennyThe frame broke on one of the recliners months after purchaseWhen I called to request with our extended warranty for it to be fixed I was declinedWhy, since the frame broke 20+ days prior, and I didn't report it with days of it happeningThis makes no senseI am penalized since I was honest and didn't say it had just happenedI have not sat in the chair sinceI realize why my chair was so soft and found that the wood frame was brokenI weight much less than my husband and his chair is fine This is clearly a manufacturer defectIt appears to me that the company is just looking for a loop hole not to honor the warranty and fix my chair

I purchased a sofa from Macy's and purchased a stain protection plan through Worry No More. They did not honor the plan. I purchased a sofa from macy's and also purchased the Warranty for stains administered by Worry No More. I contacted them per the plan (within 10 days of the stains and during the warranty period). A rep was sent out to the house to clean them. He did not clean but took photos and left. I got a notice that it was an accumulation of stains and was not covered. I told them I did not appreciate them calling me a liar and I reported per the policy. I filed a formal dispute and they denied it. This is a sham. I demand they either clean or provide me a refund. I am planning to go to the local media for help.

Company refuses to honor claim where it is evident that item is covered as described in the actual warranty Item was purchased at [redacted] Furniture on 4/9/13, delivered on 5/2/According to 7-year warranty, I contacted both the store & warranty center in a timely manner & submitted photos of damaged areas (claim #CXXXXXXX)I disputed their response & resubmitted the claim highlighting the exact wording of the warranty that contradicts their denialOriginal sales receipt has faded, but the store has all information on file & can be reached at (XXX) XXX-XXXXOur payment method was CASH

warranty not being honored after rep said it was covered The warranty rep visually inspected the couch and agreed there was damage that needed to be repaired and was covered by the extended warranty we purchasedA few days later the company sent a letter saying there were only scratches and they were not coveredThere were cuts in the leather, not scratches and the rep inspected and pointed these outWhat changed from the inspection to the letter? Jordan's furniture sold the extended policy

I purchased a 7-year extended warranty on a sofa purchase thru UnitersUniters denied my claim improperly, as the damage was included in my warranty In 2012, I purchased an extended year warranty on my sofa that covered all accidental stains, rips, tears or burns, cracking or peeling of top grain leatherI submitted my first claim on 7/21/16, due to a rip that happened in our leather sofaWhen the rip occurred (on 7/21), it ended up causing a chain reaction of peeling of the leather (which covered a large area)I took several pictures, and did my best to submit the claim on the Uniters website, which was extremely difficult to navigate throughI noted in my claim that I may not have selected the right coverage areas, but for them to contact me with any questions or additional details about my claim The website promised that my claim would be reviewed within two business daysIt was notI checked the status several times, and was not informed of the status until July 28,

Submitted a claim to get a rip on my leather couch repairedClaims department denied my claim Claim submitted on 7/12/(Claim reference CXXXXXXX) Claim department responded on 7/20/denying my claim Limited Warranty states "If the leather, vinyl or leather-touch should accidentally be damaged from a rip, tear, or burn, the Administrators will have the affected area repaired by an authorized leather technician."

Fraud, sold a warranty through Macys and was told that all items would be convered questioned items and then first claims they would not even take Fraud, sold a warranty through Macys and was told that all items would be covered questioned items and then first claims they would not even takefor food ? Now looking for small claims against warranty company and macys and refund for full refund not prorated Called and when asked for manager was hung up on

Total SCAM!
I submitted a claim to have my table top replaced and refused my claim based on a misinterpretation of the my description of the wood and the characteristics I observed The table is a wood table and wood has grain lines that were total characteristics of the tableI noticed this weekend that the grain lines were getting worst and turning into more, so I call today and file a claim I was denied that claim because I did not report the grain lines which I believe are characteristics of a wood table

Repair/Service warranty not all covered as told when purchased extra protectionWas not given a copy of warranty
Contacted warranty repair service for tears and leather stretching and fraying on couches; right side headrest cushions in both couches flattened; and loveseat beginning to take a rainbow arch effect due to framing
Was told the flattened cusions in head rests in both sofas in the right are not covered even though the left cushions appear to be in tactThen they keep asking time frames and as a consumer we don't know how long it takes a cushion to break down o if there was a manufacturer defect so we report it when we notice it and expect our warranty to be coveredHowever now we are told it is notThis is misleading and falsifying warranty coverages at the time of consumer's purchases just to heighten warranty sales

Worrynomore warranty, refused to fix my office desk claiming bogus reasoning like accumulative damages because it had scratches
Worrynomore warranty, refused to fix my office desk claiming bogus reasoning like accumulative damages because it had scratches at the time we reported the claim
the representative claimed that the damages were not covered according to the term saying accumulated damages due to improper care are not covered, which is bogus the scratches are not related to each other and not as results of each other so no accumulation here, then he said it's due to improper use, which also bogus the desk is used as a desk in my office and not a chair,
then he said we have to report when there is only one damage to the item, which is no were to find clause in the policy " he is making things up at this time "
am asked to dispute their rejection in writing which could mean even more time
what kind of furniture policy is this, I have used many throughout the years a

I purchased a sofa and love seat on 2/12/at Furniture Now in Rochdale MA at which time I also purchased a warranty by Uniters a five year warranty that clearly states the plan will provide repair or replacement of the damaged productI have gone back and forth since October of as one side of the love seat frame collapsedThis warranty company states we should return to the place of purchase however Furniture Now is a wholesale Furniture company they are not the original manufacturerSo here I am purchased a warranty and they continue to send me back to the Furniture NowThis is absolute frustrating and confusingIf they don't cover this claim why are they s long a warranty? I am stuck with broken Furniture that neither party will fix or reimburseThe warranty company should pay this claim! Not the wholesale Furniture company ! Or at least one of them should provide some kind of explanationI should at the very least be percent reimbursed for this warranty that pays a

I need to have my couch repaired
I purchased a warranty for my sofa when it was purchased I filed a claim and a repair person came to my home on 10/to inspect the damages He said that he would take the info to the warranty company to order the required parts Today is 10/and I have not spoken with Uniters regarding the repair I contacted them today and was informed that the parts for the repair were not ordered until 10/25/(almost weeks after the repair person accessed the damages) Now I am being told that it could take 8-weeks from the time that the parts are received for this repair I just feel that weeks for a repair is not acceptable and should not be First, they have never contacted me since the repair was accessed and I had to call to get the status only to be told that it could be 8-weeks after the parts are received before the repair will be done Totally unacceptable