New England Diamond Exchange of New Hampshire

sofa is making a squeaking noise and there is severe wear they say its not covered my sofa has been making a squeaking sound in a certain area when you sit down on it and the same sound when you get up SO I thought that may be mechanical issue Or maybe the joint shave separated or something I purchased the set a little over a year ago04/16/at Value City Furniture in Florence, KY The item# NUXXXX-XXL-G-KS-G, price $ We paid a lot of money for this warranty What's the use if they don't cover anything It says on my coverage details mechanisms, and joint separation are covered The supervisor Chenor said it may just need some WD-on it She stated if they send someone out, that the problem still may not be covered under the warranty I don't have little kids, so its not like people have have been jumping on it This is no type of customer service

I was denied coverage to fix a nail polish stain on my kitchen table The claim was denied because of multiple marks on the table from past occurrencesI was not asking to fix the other marks just the one Nail polish mark that I called in forEverything was done in accordance with their policy and contacted within of it happening

I purchased a five piece, motor-operated recliner sofa from valu city approximately four years agoI added this warranty to the purchaseNovember I noticed the Back-rests were beginning to show signs of "looseness/wobbly." I contacted Uniters and they sent Mike Cfrom Mikes Furniture Services to resolve my problemHe not only discovered numerous loose bolts causing the "wobble" but also discovered a broken board in the frame on one of the backsHe tightened ALL loose bolts to spec and custom cut a replacement board to replace the broken back and put the entire four piece sofa BACK TO FACTORY SPECSI GIVE FIVE STARS TO UNITERS for their prompt, courteous handling of my claim and for their selection of Mike to represent their "Service-after-the-Sale" professionalism [redacted] , Indiana

I bought furniture from value city furniture and bought this warranty.I placed a claim days ago and have not heard a word from them yet My furniture is months old the stitching in a seat area pulled up.They pushed this warranty which is suppose to cover everything .I filled a complaint on line because their is no phone number to contact them .I haven't heard anything from them but I see many people have had problems with them .Something should be done to them.Ijust want it fixed or replacedNow !

I purchased sofas with recliners on 2/24/Sales person offered year fully covered warranty (Fabric protector seven year limited warranty)I purchased the warranty so my sofas are covered from accidental stains, rips, tears and burnsRecently we noticed rips, tears on the sofa as well as behind the middle seatPromptly opened a claim with warranty company and it was deniedI disagreed and disputed the denialReceived letter of denial of the dispute.I reviewed the warranty coverage again and disagree with denial and need Revdex.com's help in resolving my situation Product_Or_Service: RC SOFA W/DRP TBL-GALVESTON CH Order_Number: XXX-XXXX Account_Number: XXX-XXXX

Purchase worrynomore warrantyThe mattress has a stainWorrynomore tried to repair stain, failed and wont replace mattress Purchase worrynomore warrantyThe mattress has a stainWorrynomore tried to repair stain, failed and wont replace mattress.The mattress is no longer availableThe equal mattress would the the palace, however being its now $more in price they want me to pay the differenceWell it states equal to in the warranty sectionI want the replacementIts not my fault you offer year warranty and change mattress and dont stand behind what your offering of replacement or equal to mattressPlease replace mattressI been down to store to figure out with the sales rep that the equal mattress is the "Palace" sterns and Foster I feel I gave you plenty of opportunity to repair mattress, sending out two techs over a month timesThank you

This company is not upholding my purchased warranty I informed the rep that was unsure of the damage date and I used the first day of This company is not honoring my warranty for a faulty product They are stating that I did not call within days of noticing the damage, but I informed the rep that it has occurred over time and is within my year warranty Inv#XX-XXXXXX Purchase date: 10/30/

product purchased feb/2013,warrentee purchased for fabric(bonded leather) accidental damagefabric began splitting and peeling.No intentional damage furniture purchased feb,2013.sales rep recommended bonded leather for long lifewe previously had leather set for over years without problemshoped this would be the last we would buywe purchased the warranty for an additional It was to cover accidental damage to fabricthe furniture began to crack and peel in several areas.nothing intentional was done to cause thisthe store was contacted and said the warranty would not cover our damage, that it was a discontinued product due to poor performanceWe contacted the warranty company and they also refused to honor the warrantyWe have ugly furniture we paid $for and feel we should be given something to replace it.manufactured by Southern MotionPurchased at M.Jacobs [redacted] .,Eugene OR ***.Reclining sofa and two recliners02/16/2013.warranty is for years

Uniters not following through on warranty service that was purchased I purchased a piece set of furniture from Value city furniture in Pittsburgh, PA in September At this time I also purchased a warranty through Uniters WarrantyNow, February 2016, I have moved to Anchorage, Alaska and my love seat recliner quit workingIt is an electronic dual recliner love seatPaid $for the one loveseat, plus the cost of the warrantyIn January I submitted a claim onlineAfter a few days I received an email stating a company would be in touch with me within days to fix this problemNo company name was listedThen a few days after that I receive another email with a form to sign saying they are offering me a check for $and that by accepting the money my warranty will be voided for the entire years and my couch will still not be fixedI immediately called them and was told "there are no affiliated techs in your area, so we are offering you a cash settlement." It

This company doesn't contact customers about denied claims and then finds ridiculous loop holes to avoid upholding their end of the warranty We purchased our sectional from a very popular local furniture store in our area and purchased the best warranty package offeredWe had our sectional less than a year when the seams started to separateThe uniters tech came out, inspected the couch, then told us "Call 'said store' when the cushion covers are delivered and they will come out to install them." We assumed the claim was being approved since HE TOLD US TO CALL WHEN WE GOT OUR COVERSWell, three months passed [redacted] we never received our coversCome to find out, Uniters denied our claim because they said the fabric is fraying, not separating, and that is an issue to handle with the manufacturerWe never received a call or anything, they just put a note in their website that it was deniedI would LOVE to know the difference between seam separation and seam fraying!!! So pathetic!!

Paid The Design Center in Orange CAapproximately $for two warranties with Uniters North America LLC Absolutely worthless Took months, numerous faxes and emails only to have a con man come to my house with absolutely nothing to work with except a cell phone I had spilled nail polish (covered according to the manager) Scratches (again covered) and a motor that was no longer working The con man took a power cord from another part of the sectional and applied it to the none working recliner and it worked Of course I didn't see him switch it until after he was goneHe took pictures and then said he would send them to the service center I don't know why, everything was covered according to the service manager when I first called Uniters, I was told that because the damage had occurred more than days before I reported it, the whole warranty was null and void The con man then closed my claim saying that every problem fell within manufacturing standardsIf anyone ever insists for your own good that you purchase a warranty from these thieves, run Go to another store

Filed a claim and now they want us to wait days after trying SOS [redacted] ???? This is unacceptable as we paid good money for this warranty If necessary will escalate

I have filed several claims with the warranty company to have accidental damage on my couch repaired Uniters continues to deny coverage On 10/15/I filed a claim for damage that my son did to our leather couch I described the damage and sent pictures, and was told the damage was not covered because it was a "scratch" and scratches were not covered I disputed the claim saying that it was a tear that my son had accidentally caused They then came back and claimed that it was "cracking and peeling" and that is not covered, but directed me back to the store who would give me a prorated refund That would not even cover the cost it would take to repair On 11/10/I again refiled a claim, this time being certain to refer to the damage as a "tear" Uniters will find any way to use the warranty wording to get out of providing the service that I paid for A service technician came out and took photos I then heard back again saying that it was "cracking and peeling", which

Impressive customer service - needed request was received timely Appreciated the no hassle service Thanks!

Never received detailed information on the warranty, now the warranty is no good because I did not reach out within days of stain Purchase date July 25, Salescheck# XXXXXXXX 3PC Sectional I did not get anything more then a pamphlet about the Plan and a receipt showing I purchased the plan because I placed what I had in my files and that is all I have The information with the fine print was not given to me, which I found out when trying to file a claim todayMy dog licked his foot on the fabric causing a stain I could not get out I did not know the date I found the stain or the date I cleaned it She made me pull a date out of the airI said months ago I found it and another date I cleaned it She puts me on hold to come back and tell me I had to report the stain within days of finding it and cleaning itIf you do not file a claim within years you get the money back you paid on the Plan to put towards new furniture, so now that I filed a claim, I will n

purchased reclining leather sofa and chair in 9/15/ during the last months the stuffing has shifted putting the frame in direct contact with the user at the time of purchase we were convinced by the salesman to purchase an additional year warranty from Pure Promise this warranty is a pure scam my wife contacted both [redacted] and pure promise to file a claim and was denied by both even though the brochure and salesman told us the fill and the accidental tear would be covered Product_Or_Service: purchase Order_Number: XXXXXX

Company refuses to honor their offer of a cash compensation to the sum of $ On August 4, via telephone I contacted the began the process submitting claim #CXXXXXXX for a sofa I am paying insurance protection for No one returned my call until 8/8/in the form of an email providing instructions to take pictures of the damaged item which I did On 8/22/they sent an email that could not exact replacement and offered me the option of selecting another item of equal or lessor value, or a cash compensation of $ On 8/24/within a day period I sent an email reply selecting option 2, the cash compensation However today, 8/29/I get an email stating the oppose and they were not honoring their offer I called customer service at X XXX XXX XXXX and spoke to a representative who could not explain what actually happened nor could she grant me the opportunity to speak to a supervisor She did state since I did not respond to their option offers they instead chos

We purchased a sectional from Value City Furniture in December of in Akron, Ohio We also at that time purchased the Uniters pure promise plan We turned in a claim for the sectional on 10/01/ The stain happened on the same date Sectional value of purchase was $2899.94,the uniters plan paid at time of purchase was $Uniters sent out a technician on 10/10/the technician agreed the stain should be a covered damage and suggested replacement by UnitersThe rest of this sectional is in perfect conditionUniters is denying coverageI turned this in the same day stain appeared They are saying they will not cover discolorationI would never have purchased a warranty if the so called pure promise accident coverage is only if they decide a stain is a stain Why send a technician out to a costumer if you are notGoing to back what he states

Paid for WorryNoMore Insurance contract for a rug purchased at Macy's Rug got stained and we claimed insurance After many attempts no resolution Purchased rug protection plan for rug purchased at Macy'sRug got stainedCalled WorryNoMore They sent a service technician who couldn't remove the stain Contract says they will replace with a similar product if possible or reimburse They tried to send another service technician, who I told to call the other guy who already tried to clean it I called Macy's to deal with the issue Macy's told me that it was resolved and we will get a store credit No credit arrivedCalled WorryNoMore and they said the claim was closed because they sent a cleaner that was cancelled and that they didn't get some paperwork from macy's Called WorryNoMore twice and they said a manager would return my call but never did We want credit for the price of the rug, since it was a one of a kind rug and cannot be replaced

ref: claim #CXXXXXXX Worst company ever will do whatever it takes to not honor the warranty protection planSecondly the furniture store oversells the product We purchased a $Leather sectional after less than years the dye is coming off in sections and the stitching has come apart in an area that basically is not a weight bearing part of the sofa We purchased the sofa and the plan at Adams Furniture in Fort Lauderdale that claimed the "Pure Promise year Worry free Furniture Protection Plan" is the"best ever covers all accidental damage and defects that may crop up"We received a single leaflet inside a tri-fold literature piece nothing more When we filed a claim that the dye is coming off in places and the stitching is coming apart we were declined the claim by quoting a warranty detail that said dye failures are not coveredwe never received that document neither from the dealer of the company....I can only assume on purposeWhat we did receive clearly stated that the coverage covers structural failure as follows and I quote " A structural failure or component failure due to a defect in materials and workmanship during residential wear...." In reading through the complaints it seems their mode of operationI would never buy anything again from this company or Adams Furniture who I believe either oversold a product or deceived us by not giving us the complete information