New England Diamond Exchange of New Hampshire

***ch cushions are sunken in, warranty sold by this company, states that it will not be fixed or replaced, because they claim it is " loss of resiliency" which is a fancy term they use to get out of covering the warrantyThe cushion that you sit on is a structural part of the couch which is covered by the warrantyBy the wording of said warrantyThe cushion is a structural failure and should be covered

Claim XXXXXXX, Filed claim which was originally deniedI contacted Uniters on 11/15/17, and eventually spoke with *** He approved the claim on 11/16, which I truly appreciatedI did not hear from anyone for an appointmentOn 12/7/17, I went out of the countryon a missionary trip, and I did not return until 12/22/ I called the Independent Contractor during the holidays, but they were closedI then called twice in January, last week, and today (2/12/18), I left messages each timeI finally called back to Uniters today, 2/12/2018, to see what was up with the Independent Contractor I was told that the claim was closed because I failed to contact Uniters within days of not hearing from the Independent Contractor???? I asked to speak with a Supervisor, and I spoke with Allen again I was told that the Independent Contractor called me on 12/18, and they closed the claim on 12/ Unfortunately, I was out of the country, and the Independent Contractor did not leave a message Nor, was I ever advised the claim was closed or that I have to contact them within days I requested the complete warranty which *** said I should have received with the furniture delivery but, I never did*** then told me that I was contacted via emailWhen he gave me the email address they had, I told him they had the wrong email address*** said this was Macys fault; not theirsHowever, I have an email from Macys which reflects the correct address More importantly, I just contacted Macy's again, and I was advised that per the warranty, there was a day window in which I need to contact 'Worrynomore" AKA Uniters in case the technician does not repair the productThis means that since I received the approval on 11/16/2017, Uniters must be contacted by 02/16/ Of course, this is different than the days I was told To make matters worse, I have a copy of the warranty AND I read everything on Uniter's websiteThere is no statement or information about days or daysI was making a good faith effort to deal with the Independent Contractor I have other warranties where repairmen did not contact me right away, I normally try to be patient as I realize I'm not the only customerI also explained I have dealing with the recent death of my mother and issues with her estate *** was very nice, but unfortunately, he said there is nothing he can do to assist meI'm requesting the approval be honored and my $sofa be cleaned

Never do business with this companyThey deny coverage even when it clearly states in their contract that the problem is coveredThey refuse to send someone to even check to see if the damage is coveredThey rely on poor quality photos to make decisions if they will cover a problemWe purchased expensive furniture from Macys and were told that any form of damage is coveredIn the brochure, it confirms thisWhen we had damage to the surface of the night table they based coverage over the phone on the description of exact description of damage and refused to cover based on thatAfter hour on the phone waiting for a supervisor, they then required a poor quality photo to justify coverageThis is the worst company to deal with and we would never do business with them or Macys

Uniters refuses to approve my claims (CXXXXXXX) with unethical and deceitful explanations
On May 9th, 2016, I submitted a claim to Uniters for my sectional that was purchased at Value City on 8/31/I had accidental punctures to an armless seat and peeling and cracking on the top section of the consoleA technician came to the house on 5/21/and glued the puncturesUpon inspecting the console, he stated "this is all junk, it's plastic, this sectional is vinyl, this happens all the time to this material", he also stated "cracking and peeling isn't fixable"He attempted to add paint to a couple areas but basically said it's not worth it
In July 2015, I had submitted a claim to address the cracking and peeling that was occurring to seats and headrests and was informed by Uniters that "cracking and peeling in the seating areas is not a covered item on bonded leather" and further explained that seating areas are defined as all areas where body touches the furniture such a

We have a warranty for a leather sofa with this companyWe filed a claim, which was ACCEPTEDAfter we were sent the wrong piece it is now denied
We purchased a leather sectional couch from a nationally recognized furniture store in February Along with that we purchased a Pure Promise 5-Year Worry-Free Warranty through Uniters North America ("Uniters NA")In August we realized our couch had been stuck to the wall and upon pulling away the paint from the wall adhered to of the leather backs of the sectional piecesWe immediately filed a claim with Uniters NA and they sent out someone to remedy the situation with cleaningIt was determined that the wall paint completely adhered to the leather and it was un-fixableTherefore the representative told us the claim was covered under our warranty (we received a letter accepting the claim on 9/22/15) and that he would order the replacement backs for the leather sofa (Chaise back and armless chair postion back; piece

I bought a warranty with them when I bought my furniture and I opened a claim with them and they will not fix the furniture
I bought several pieces of furniture in Novand purchased the warranty with my furniture I opened a claim with Uniters on 11/3/because of a family get together where the dining room table and chairs became damaged with scratches and the glass on the table got chipped I also noticed at that time the love seat had stitches pulling apartIn the months that I had a claim open with them, they had to send representatives out to look at the furniture because they could not get the report from the first representative I had to call them to get an update each time because they would not provide me one on their own After the last representative cam out I had to call them again to get an update on my claim at which point I was told that they would not cover it because it was an accumulation of damages and they would not cover it because it seemed lik

This company will not honor the warranty for a damaged sofa that we purchased
We purchased leather sofas from Value City Furniture, along with a warranty from Uniters North America, LLC One of our children accidentally scratched one of the sofas with a toy in his pocket, causing it to tear The warranty clearly covers this, but the company is denying the warranty stating, "Based on the terms and condition of your warranty your claim is not covered due to scratches/scrapes on leather are not covered The photos you submitted reflects damage that appears to be cracking on the leather Neither cracking or scrapes are covered."
They are making their decision solely off of the photo I submitted and refuses to come see that the damage is not a crack, but a scratch & tear They are intentionally avoiding the warranty, defrauding me, the customer, and likely countless more

So I called to file a claim on furniture we had purchased in the past.The furniture was under my brother name since he paid for it.The representative said I would need to call back when he was with me so he could tell them it is okay to speak to me on his behalf.I called back the following week and a different representative said they would need to speak with him to verify who he is.He has disabilities and needs help with answering questions.I told the lady on the phone his home address since he can't remember it.She basically said since I answered for him and since he can't verify the email address on his own they can't file the claim.Then they ask for documentation that I am his POA.He doesn't have a POA and is emancipated.So since I helped him answer the questions they are unable to do my claim.I have never had this much trouble with any warranty

Not honoring Worrynomore year structural plan
In 2016, the warranty covered the exact same problem on one of the other section of the couch
Warranty Certificate #: Warranty type: Combo XXXXXXX
Your reason for denial are incorrectI have reviewed my entire Furniture protection plan
NOWHERE in the worrynomore(r) Furniturere year Servicee Contract - XXXXXX
Terms and Conditions - does it indicate NO COVERAGED
As a matter of fact, in 2016, one of my other piece of furniture was replaced for the same reason
This is part of the coverage item listed in section part a, indicates that this is an issueThe fact is that the reclining MECHANICAL part of the head rest became lose because the nuts that hold the headrest are fastened with nuts underneath the structure of the furnitureThis is not something that would be part of my responsibility to maintain since it is a mechanical failure from ***
REPAIR OR REPLACEMENT COVERAGE: This Plan provides for

I purchased a leather sectional from Macy's a year and a half ago and bought the warranty service which I seldom doI had a problem with one sectionFor some reason, the top layer was peelingI contacted Macy's and Uniters, took pictures and was contacted within hours with an appointment for a repair service callThe technician was a "miracle worker"! He really cared about the job he was doing and wanted me to be happy with the results and I certainly was! The process was a LOT easier than I thought it was going to beI would highly recommend this company!

Purchased a rug at Macy's with Worry No More Warranty Had it "cleaned" a couple of times, stain still there Given different emails to send picture
Purchased a rug at Macy's with Worry No More Warranty Had it "cleaned" a couple of times, stain still there Given different emails to send pictures Every time, email is not received, or it comes back to me as undeliverable I have tried to speak with a supervisor Both times, I was put on hold for minutes Then I have to leave a message for supervisor and no one calls backBrian in West Palm(wouldn't give any other details, just said that he's the only Brian in customer service) was very rude and wouldn't let me finish talking to him to let him know issues The 3rd step is to send pictures of rug to show stains are still present This is the email that no one is receiving I feel that I'm getting the run around every time I call When reading the complaints online, it seems that I'm not the only one with the same issues

I was very pleased with my experience with Uniters insuranceThey acted quickly and they sent us a replacement after one cleaning

warranty needs to be fulfill and repair needs to be done On 09/26/I file a complain regarding my living roomOn 10/02/a technician went to my house and repair some of the seems he told me the other damages were cover under my warranty and that he had to report it to the company to have the living room picked up to have it repair he said someone will be contacting meOn 10/16/I called to see the status since I did not hear backI was told that my claim was still open and to give it some more daysOn 10/22/I received an email stating that my claim CXXXXXXX was denied due to the damages not been cover under my warrantyI was told by a licence technician that they were cover under my warrantynow am been told by someone that has not even since the damages that they are not coverI want the damages to be repair like it was stated by the technician

The issue is that they do not honor their warranty
They are a contracted with Value City Furniture to provide warranty on damaged furnitureI purchased furniture last year and purchased a year warranty with my furniture I was promised that if my furniture was damaged, it would either be repaired or replacedWell this year I noticed some spots on my sofa and table and decided to place the claim I went to Uniters site, created my account and filed a claimI waited patiently for a few weeks for a response only to get an email stating that my furniture will not be covered due to the filing time There is no contact information on their siteI recently come to find out from consumer complaints that they not only deny claims, but will intentionally ignore claims until they are outside of their "timely filing limit" based on the date of the seen damageI just either want them to honor what I paid for, or they should not be in business

Extended warranty sham
We bought the sofa & an extended warranty from *** about years ago We filed a claim in Dec due to a crack on the headrest Uniters sent a tech; they took a photo since he was not able to fix the sofa The claim was denied; the reasoning provided by Uniters that it is not covered by the warrantyThat was not what was told to us when we bought it & the damage to the sofa was not done to any fault of our own

Uniters North America is not fulfilling their warranty obligation on a purchased furniture
I purchased a sofa with a year warranty from American Signature Furniture in The warranty, serviced by Uniters, was to protect against stains, rips and tears in the sofa from accidents and wear and tear within the specified time frameFour years after purchasing the sofa, the fabric began to disintegrate in some areas resulting in rips in the fabricThe warranty brochure states that the purchased fabric guard warranty would protect the fabric from wearing over time due to the protectionWhen I submitted a claim upon finding the rips in October 2016, Uniters representative, Jessica, said the warranty did not cover the claimThis complaint is against Uniters for not fulfilling their warranty agreement

Never received detailed information on the warranty, now the warranty is no good because I did not reach out within days of stain
Purchase date July 25,
Salescheck# XXXXXXXX
3PC Sectional
I did not get anything more then a pamphlet about the Plan and a receipt showing I purchased the plan because I placed what I had in my files and that is all I have The information with the fine print was not given to me, which I found out when trying to file a claim todayMy dog licked his foot on the fabric causing a stain I could not get out I did not know the date I found the stain or the date I cleaned it She made me pull a date out of the airI said months ago I found it and another date I cleaned it She puts me on hold to come back and tell me I had to report the stain within days of finding it and cleaning itIf you do not file a claim within years you get the money back you paid on the Plan to put towards new furniture, so now that I filed a claim, I will n

I purchased an extended warranty and every time I try to file a claim it is denied
I purchased two leather recliner sofas in February 15, from *** Furniture
At that time the sales clerk suggested I purchase the warranty THAT COVERS EVERYTHING.The first time I noticed that the back of one of the sofas was bent I flied a claim and I was denied
Since that time the sofas are wearing away the material is cracking, peeling and fadingI filed another claim , I was denied because peeling was not coveredThe warranty states that fading tears and cracks are covered
I am very disappointed by the warranty company.While reading complaints on line it is common practice for them to deny claims

Submitted a claim to get a rip on my leather couch repairedClaims department denied my claim
Claim submitted on 7/12/(Claim reference CXXXXXXX)
Claim department responded on 7/20/denying my claim
Limited Warranty states "If the leather, vinyl or leather-touch should accidentally be damaged from a rip, tear, or burn, the Administrators will have the affected area repaired by an authorized leather technician."

declined warranty
Had issue with cracking/peeling on seating area,
Uniters won't cover it because its bonded leather
I didn't dispute and moved on
After awhile I had a rip, a technician came and I was supposed to wait three months for parts
After month or so received email declining my warranty based on the cracking/peeling that had nothing to do with the rip
I won't dispute because I'm so tired of it
But i'll make sure to alert whoever I can and
Jordan's going to hear about it too!