New England Diamond Exchange of New Hampshire

I have been waiting since May to receive a replacement part that was covered by the warranty of the chair we bought
In April our recliner chair motor broke (it was only year old), which is fully covered by the warranty that we bought when purchasing our chair In May they ordered the part from the manufacturer, which would take month to get to us August 22, was the date it was to arrive at our home...it never came After calling to find out where our part was, they told me to call back in another hours to check with them, at that point if it didnt arrive, they would move forward with the claim and give my store credit to purchase a new chair (which by the way wasnt even in the same amount as the original chair I purchased, it was about $less) They verified that the part was delivered to my home through the mailing service,
which it was not The mailing service didnt even have an address as to where the part was delivered, it just showed as delivered So

This company is not upholding my purchased warranty I informed the rep that was unsure of the damage date and I used the first day of
This company is not honoring my warranty for a faulty product They are stating that I did not call within days of noticing the damage, but I informed the rep that it has occurred over time and is within my year warranty
Inv#XX-XXXXXX
Purchase date: 10/30/

Company refuses to honor claim where it is evident that item is covered as described in the actual warranty
Item was purchased at *** Furniture on 4/9/13, delivered on 5/2/According to 7-year warranty, I contacted both the store & warranty center in a timely manner & submitted photos of damaged areas (claim #CXXXXXXX)I disputed their response & resubmitted the claim highlighting the exact wording of the warranty that contradicts their denialOriginal sales receipt has faded, but the store has all information on file & can be reached at (XXX) XXX-XXXXOur payment method was CASH

Uniters continually declines my claims for repairs to my sectional
I purchased a coffee table and sectional from MAcys with Uniters coverageThe coffee table cost $I had chipping and peeling and scratches on itI tried to file claims and was declined every timeThen the sectional I purchased started to get rip at the seams, Uniters claimed that seams is not coveredWhen my daughter took scissors and accidentally cut the sectional, they claimed there was excessive damage and my claim was denied again
Uniters and Macys both claim that this coverage will cover all rips, stains, cuts, urine, etc but it appears as though they are scamming people by finding ways to get out of either repairing or exchanging the damaged piecesI have copied and attached the last claim information I made
CXXXXXXX
Claim Date: 4/12/XX X:XX PM
Sales Receipt #: XXXXXXXX;XXXXXXXX
While we make every effort to accommodate and satisfy our consumers; we regret to inform you
that your claim has been

I purchased a new sofa sectional on June 19th, from Hot Buys FurnitureOn June 29th the sofa was deliveredWe discovered a tear in the console of the sofa on September 5th, and filed a claim on September 6th, with UnitersOn 09/07/I received an email stating I was approved for "Full Replacement Portion Only"Then all of a sudden I get an email on 09/08/stating a technician has to come out and look at the furniture and will contact me in 5-daysThe technician comes out 09/and tells me he cannot repair it and would let Uniters know so they could replace itI follconsistently and one month later I get a response saying my claim is denied b/c "damage" is not coveredIt was a tear and that is covered in my warrantyHot Buys Furniture replaced it for me and they are currently fighting with Uniters to get reimbursedThey are horrible with customer service and it looks like a lot of people have issues getting their claims paidSeems like a scam to meI just bought an additional $worth of furniture and when they said Uniters warranted the items I said heck no! No way I'm paying for this scamming companySomeone really needs to look into their practicesHorrible company to deal with!

Purchased year protection plan from VCFTried to file claimFinally did, nobody showed up to fulfill service agreed upon
Purchased year protection plan from VCFI tried to file a claim on the computer on three different browsers and tried the appKept getting an error messageI chatted with an online rep who told me to file the claim on online or via the appEven after I explained none of those options were workingTold to email the informationI didA week later I get an email responding saying that I need to file a claim online or via the appAfter explaining I tried and their systems kept failing (and kept sending the screenshots) they told me I would receive a call from a managerNo phone call for two daysI called a number and was told I successfully filed a claimGot a call saying a "Reliable Furniture Services" would contact me with a window to clean the furnitureI got a call saying they would clean the sofa on June 18th and I would receive a call on June 17t

I bought furniture from value city furniture and bought this warranty.I placed a claim days ago and have not heard a word from them yet
My furniture is months old the stitching in a seat area pulled up.They pushed this warranty which is suppose to cover everything .I filled a complaint on line because their is no phone number to contact them .I haven't heard anything from them but I see many people have had problems with them .Something should be done to them.Ijust want it fixed or replacedNow !

Bought year product protection plan for furniture bought from *** Filed a claim for accidental damage that was denied
Bought year product protection plan for furniture bought from *** Filed a claim for accidental damage that was deniedreason for denied service was because the one issue was reported within days of noticing the issueThe other reason for the denial was because the fabric was discolored not peeling

Submitted several claims to have items that are definitely covered under warranty rejectedAlso poor customer service and no response from management
Refer to claim CXXXXXXX, CXXXXXXX, CXXXXXXX; My protection plan number is XXXXXXX through *** "Worry No More." Obvious puncture that is covered under warranty not being repaired No call back from management after leaving voicemail as requested by representative

The Worry No More year warranty is a scam
I purchased an electric recliner sofa and love seat from Macy's on 2/17/(Sales ck# MEXXXXXXXXXX) Delivery date was 2/28/ I purchased the year Worry No More Protection plan for $only because of the electric reclining mechanisms that I was not 100% sure about I was given a brochure that spelled out what the warranty covers I did not receive any other warranty information The sofa has lost it's support and one of the reclining mechanisms is making a funny little jolt when used Been keeping an eye on it and decided that since the sofa has now become uncomfortable, I should contact them Manufacturer's warranty is no longer valid (contacted Macy's first) so they referred me to Uniters (although nobody actually told me that name) I called and spoke with William who was very professional He asked me all the required questions, including the obvious "gotcha" question of when I first became aware of the problem

Subject: Things Improved Quickly, Problem Solved
After (5) months of back and forth with the customer service between the furniture store and the warranty company, we weren't sure if our sectional sofa would ever get repaired, despite the extended warranty that we purchased
Things took a turn for the better after we explained our situation to the leadership of Uniters NAThey listened and cared enough to reach out and kept their promise to resolve the issue
Thanks to the Greg who drove hours each way on multiple trips to repair the sofa, and thank you Claude for breaking down barriers to solve the case
Very happy with the repair!

Service claim denied by company, stated customer refused service
I bought the warranty with my furniture on good faith because the seller said it would cover ANY damage at allI was never provided with a copy of my warrantyWhen I filed a claim due to the fabric separating from the cupholder, I was told it was not covered, ony accidental tears and stains are coveredSo I filed a claim for a urine stain (I have small children)I updated my address while I was filing itI went through the information on my couch several times because the service provider was not understanding my sectionalFinally, I was scheduled to have it cleanedThe company called, but they only service Indiana (My new address was in Georgia)I went online to my Uniters account and updated address againAGAIN they scheduled me with an Indiana companyI called and made sure it was updated againAND AGAIN scheduled me with an Indiana companyFINALLY I was scheduled with someone in Georgia but had to wait ov

Unable to get reliable service or even a call back for that matter
I purchased a leather couch set a few years back and the warranty through Uniters to go with it after about years I noticed that the foot rest was sitting uneven and it just seemed broken I called and filed a claim and initially they were quite responsive I thought great and that's where the fun startedthey directed me to their local group that handles the warranties figuring they would set this up I was kind of confused, but finecalled and set an appt with themthey were booked out a couple weeks fine I set an appt the company came out all was fine the guy looked at it and said, yep its brokegee thanksnow they have to order the part I asked what the next step was and when they would be back he had no idea ok I get it, you dont konwwhan it will be in but will someone let me know? again no idea he just goes where scheduled fine I called days later to see w

I bought a leather sofa and ottoman from Hudson Furniture in tampa, floridaThey suggested I get the extended year warranty
I FILED TWO CLAIMS FOR DAMAGES TO MY FURNITURETHE FIRST REP FROM FAST FURNITURE REPAIR SAID IT WAS A GOUGE IN BONDED LEATHERI WENT TO THE FURNITURE STORE TO DISCUSS THE PROBLEM ONLY TO FIND THAT THE LEATHER IS NOT BONDED AND THE REP WAS TOTALLY INCOMPAINTANT, AS HE SAID HE DOES NOT DO LEATHER CLAIMSTHE FURNITURE STORE SUGGESTED I FILE ANOTHER CLAIMTHIS TIME THE REP GOT IT RIGHT IT IS BURNS FROM HOT FOOD AND A HOT DRINK RING IN THE OTTOMANTHE CLAIM DEPARTMENT WAS ON THE PHONE WITH THE REPAIR REP(A HEAVY ACCENT RUSSIAN) AND SAID IT WAS CONFIRMED IT IS BURNS FROM HOT FOOD AND DRINK MARKS (COVERED IN THE WARRENTY)BUT NOW AGAIN THE WARRENTY REP MARY SEND ME AN EMAIL AND SAID IT WAS TEARS,AND SCRACHES AND NOT COVEREDSO AS I SEE IT THEY WILL MAKE THE DAMAGE WHAT EVER THEY WANT TO GET OUT OF THEIR WARRENTYI AM AND NOT OBJECTIVE TO A FIGHT EVEN IF