New England Diamond Exchange of New Hampshire

Its been almost weeks to get a replacement couch pillowWhen I call them they tell me parts were ordered; and that someone will call meThey dont
I purchased a year protection plan on my furniture from Value City two years agoI made a claim back on February 20ishThe Throw pillow for the couch split along the seamI was told it takes weeks to get the pillowI found that to be ridiculous considering they still sell this couch and there are tons of them at the storeHowever, I have waited almost weeks nowWhen you look online they have the case set as closedWhen I call in to tell them I haven't received them I get told that they will send a note to Parts to find out why and someone will get back to me
I have done this times now and they refuse to update me or get back to meI have no way of speaking with parts and I am out of optionsI feel I was scammed by paying the money for this warranty as this company is horrible!
The claim ID is: ***

We were "sold" a warranty with Macy's that would be years for a couch that we paid over $3,Before the couch was even years old, a third party company was sent to look at our broken couchThere was a plastic piece holding the springs into the base of the chair that fell apart (because they are plastic...not a solid metal)We then received a letter from this Uniters North America telling us that this kind of thing was not "under warranty." The springs to a couch are not included in a year warranty? We were over and over again, that our warranty would cover everything for years
In order to dispute this company's decision that they would not cover our situation, you had to submit a letter via mail within daysThere is no phone number to call, and I guess you can email, but this is what the statement says:
"If you disagree with us, you have the option to dispute our decision in writing within daysPlease review and confirm coverage before proceedingWarranty service does not accept nor acknowledge disputes via telephoneDisputes must include a letter of dispute, a copy of your warranty, and a copy of your original sales receipt
Please attach at least photos at good lighting and at different anglesBe sure to take a photo of the entire item and a few close ups of the affected areaDisputes will be reviewed and a final decision rendered to you in writing within approximately (thirty) days."
The technician who came had already taken all of these pictures...and in fact left my sectional in pieces (so now I have a broken couch that is not attached as I cannot do it on my own)I am the kind of person who does actually keep paperwork, but I think it is ridiculous that the only way to submit a dispute is to have your original receipt and your original warrantyI put in all of this information digitally when we purchased the couch!
So, I am now paying for a warranty, that will not cover what I was promised, and there seems to be little room to contact an actual person to discuss the matterAnd, in my mind, covering springs in a couch would be a basic level warranty when you are paying for a warranty that is a year coverage

Uniters Warranty Service came to my house to clean a stain on my love seat They did a good job, were pleasant on the phone, came in a short period of time and I was very pleased It is so hard nowadays to get good service
*** ** ***

I thoroughly enjoyed working with Uniters on my warranty itemTheir app provided a user friendly, efficient way to file a claimMy claim was dealt with in a timely fashion and the issue was resolved within the dayI could not be happier with the process

Administrator of Worry No More is attempting to release their responsibility on claim #CXXXXXXX
Administrator of Worry No More is attempting to release their responsibility on claim #CXXXXXXX based on language technicality and who the Uniters representative spoke with on the phoneBoth the client and client's spouse (one unit) provided information related to the claim for Accindental stain on corner piece and armless chair on the seat cushioned area (where one will seat) also stitching was mentioned but the Uniters representative didn't explain that only an accidental policy was in effect rather than both accidental and structuralInstead, they decided to closed the claim and still didn't make attempt to obtain a picture where the stains are even after I mentioned it to both Michelle (rep) and Monica(supervisor) All we are requesting is for them to take responsibility of this claim now that is within the time frame we discovered the issue (1-days) It was also mentioned that we

They sent out a representative who made repairs to of the issues we asked be doneThe 3rd is a dining room chairI waited over weeks & contacted the companyThey replied that the representative had closed our case & shown it completedI replied that it wasn't completed & still, about a month since he first came out, the chair hasn't been replaced!

Impressive customer service - needed request was received timely
Appreciated the no hassle service Thanks!

This is an unprofessional company that does not honor its own warranty termsAttempts to contact them were ignored for more than month
On May 22, I filed a claim with Uniters after my 2-year old colored on an upholstered chairIn this call, I explained what had happened and was thorough in my report of the extent of the damageI also have a screen shot of their portal where they logged the details of that callI was advised at that time that the damage was covered and they would be dispatching a technician to clean it
On May 31, a technician spent a few minutes in my home and stated that it wasn't cost effective to clean and that he was going to advise Uniters to replace the furniture, per the terms of the warranty
On June 1, I received a denial email from Uniters for the reasons of "neglect, abuse, violence, vandalism, or lack of maintenance" and "accumulation of stains." I responded that same day disputing their grounds, as my incident didn't fall under any of those c

Denying based on descriptive word -scratch without any more information- scratch= tear, damage and hole.Scratch not listed as not covered,others are
claim-cXXXXXXX- denied over phone based on word scratch without further evidence.I complained and told to send pictures, done.Also mentioned small hole in fabric in same picturesGave definition of scratch per dictionary- scratch-rub or tear or mark the surface, word tear-damage from being torn, a hole or flaw from being tornMy descriptive word meets both of theseWord scratch is not listed as not being covered along with many that are not coveredI have written the president of this company, no acknowledgementI have written president of *** *** with no responseI wrote letter to local *** *** store with no response.I feel that this is being denied based on a wording to not pay my claimA scratch is damage and will only get worse as will the holeIF I scratch my arm, it bleeds, the skin is torn, it's dama

Purchased warranty coverage for my leather couchNow that I need to use it, the company is giving me every excuse in the book to NOT HELP ME!
Dear whom is may concern, I bought my couch on 2/21/from American signature furniture at Gallatin pike, Madison Tn XXXXXThe name it is under is *** WhitmanXXX-XXX-XXXXThe address is was under is Hickory hill lane, Hermitage Tn XXXXXI purchased the couch with my credit cardThe couch we purchased is Durango ChocolateI called in a month ago or so ago because the leather was cracking/ started to peel back/ rippedI don"t know how it happenedI purchased the fabric protection for itThe man that helped me said the protection plan I purchased would cover anything that happened to itSo when I called in to speak to someone about helping me file a claim, they gave me the phone number for Pure Promise, the company that is supposed to take care of any issues with your furniture*** called in to talk to someone about seein

I purchased a five piece, motor-operated recliner sofa from valu city approximately four years agoI added this warranty to the purchaseNovember I noticed the Back-rests were beginning to show signs of "looseness/wobbly." I contacted Uniters and they sent Mike Cfrom Mikes Furniture Services to resolve my problemHe not only discovered numerous loose bolts causing the "wobble" but also discovered a broken board in the frame on one of the backsHe tightened ALL loose bolts to spec and custom cut a replacement board to replace the broken back and put the entire four piece sofa BACK TO FACTORY SPECSI GIVE FIVE STARS TO UNITERS for their prompt, courteous handling of my claim and for their selection of Mike to represent their "Service-after-the-Sale" professionalism
*** ***, Indiana

These people are contracted by macys future and fine jewelryI went to file a claim for furniture damaged earlier in the month not specifying (it was within the day window) and after the nice agent files the claim she tells me we are denying u to file a claim because u didn't specifically say it it in those words Then she further reveals to tell me unfortunately a lot of people call and get denied and nothing I can do to fix it So trying not to cause any issues I went and attempted to buy another piece of my 5000$ section and its discontinuedThank you macys for having crooks contractedand worry nomore you are crooks too Andry was the agent spoken with at second attempt on 03/01/at 1:00PM

fILED A CLAIM, THEY SENT SOMEONE OUT, THEY COMPANY THEY SENT CLEAN MY BED WITH A CHEMICAL DAYS AGO AND ITS OVERWHELMING,NO ONE WILL RETURN MY CALLS
My case number is CXXXXXXX ON 3/i BELEIVE I FILED A CLAIM but only on 3/12/was the day they arrivedThe man from Us Quality can around 10-for urine spots on the bed from a baby, which went through the matress protector(always worn on the bed but after being washed over time is got weakthe guy brang in only a gallon bucket filled with spray bottlestold me later that night I may get a smell but it will go away by the next morningWell it has got worse as time goes on so I called 13th wed,14th thurs and 15th friday all daythey tried making an appto have someone come out on the 28th, I declined telling them we are getting sick from the smellthey made it for the 20th, I accepted to save the date but still continues to call trying to get higher management.I feel it needs don't on urgency being I feel dizzy and have a he

We bought two recliners from JC PennyThe frame broke on one of the recliners months after purchaseWhen I called to request with our extended warranty for it to be fixed I was declinedWhy, since the frame broke 20+ days prior, and I didn't report it with days of it happeningThis makes no senseI am penalized since I was honest and didn't say it had just happenedI have not sat in the chair sinceI realize why my chair was so soft and found that the wood frame was brokenI weight much less than my husband and his chair is fine This is clearly a manufacturer defectIt appears to me that the company is just looking for a loop hole not to honor the warranty and fix my chair

PLEASE do not waste your time purchasing furniture insurance with this company, THE WORSTThey will do everything in their power to justify why your claim is not coveredMy claim and appeal was denied because I accidently filed it as a pet claim, which it was notI then filed and appeal, because I didn't mention it was an accidental rip my claim was denied againI will never purchase furniture insurance againClearly its about the company making money and not for the best interest of the consumerI will never purchase furniture from Value City again either, my furniture is a little of two years old and it falling apart

This is in Regards to a Warranty Claim already Processed over Month ago
Too whom it may Concern this is In regards too a Processed Warranty Claim that was done Over Month ago we have still Not received Payment I have called Several times only too be told Check has been mailed Called again today 6/7/was told That check was in Accounting Department and that could Not reach them to confirm when it would be Mailed We had a New sofa on hold and was gonna use Money to purchaseA New Living Room Setas we where told that they could try and replace sofa or we could take the dollars we accepted the because the store No longer carries the Same sofa and it would Not match our Love seat...People Pay Good Money for these Warranties and when needed the Company Uniters tries to beat customers out of there Money

Company not honoring warranty
I purchased new furniture in nov I sat on my couch, heard a loud crack, and noticed it broke underneathAs my wife was cleaning the house, she also noticed our dog damaged the recliner around the bottomThey say contact them within days of the problemwe did in a couple of days They claim I had peeling on the recliner , which is false, and also indicated that I did something wrong with my couchThat was also false, am I not suppose to sit on it?

This company, pure promise, is a jokeThey gave me a name and number to a company to come outThey came out, now the pure promise company will take day for the okaythen they get a hold of the people to tell them its ok for the repairthen order the partIam looking at a month or longer for this repairWHAT A JOKEDO NOT TAKE THIS WARRANTY IT SUCK

Disputed a claim and no actual investigation doneRefused access to file used to make decision and broke the law on a recorded call -call made in VA
Hello,
I was instructed to file a dispute for the decision on claim (ExtWarranty Plan eligible) for my immediate boss as the ExecSecretary to him in regards to claim CXXXXXXX made on 6/4/
Dispute Letter as follows sent via email on 7/12/16:
redacted name and address of my boss
uniters mailing address
RE: CXXXXXXX
Disputes Department:
I am disputing a charge from VCF c/o Uniters North America - Warranty Service in the amount of $1599.98, which is included on my purchase dated May 30,
On October 16, 2016, I ordered sofas with each having SKU XXXXXXX from a Value City Furniture Store, located at VCF, Leesburg Pike, Falls Church, VAI received a letter on 6/29/that my claim made on 6/4/was deniedOn July 8, 2016, I contacted VCF c/o Uniters North America - Warranty Service via email and pho

WE have a couch cushion that was stainedWe filed a claim which was reviewed and approved but still have not received the replacement item
Problem date - 05/29/
Plan Purchased date - 04/22/
Plan Reference number - XXXXXXX
Claim number - CXXXXXXX
Claim closed - 06/29/
Filed a claim, had a technician come out, look at the item, and approve a replacementUniters closed the claim on 06/29/but we have still not received the replacement itemThey are now saying September Four months to get a replacement cushion is too long and I am not convinced we will get it by then or receive the correct item