New England Diamond Exchange of New Hampshire

The company will not honor its warranty as stated on the warranty voucher
I purchased a worrynomore warranty with furniture I purchased at Macys in The warranty voucher states that if I do not submit a claim within the year warranty period, I can call the company for a Macys gift card in the amount of the original warranty fee paidI have called the worrynomore number several times, and they tell me that I should have called within days of the end of the year time periodBut the warranty voucher I received does not state that anywhere on itThere is no time period stated anywhereWorrynomore is also telling me to get my refund from Macys, but that is not what the warranty voucher states either and Macys will not honor the warranty

I've contacted cn several occasions about fulfilling warranty expectationsProduct was sold under pretenses & co made has failed to assist
I purchased new furniture and warranty from *** I was sold a promise that the warranty company would fix damages and if the damage was unfixable they would pay for replacement or new itemI was advised that replacement items had about year window for decision making The company then changed policy during my ownership and decided they would refund clients vspaying in advanced, which was sold to the companyRepresentative stated they would refund monies at later date(approxdays)I also discussed not seeing any items that appealed to me, therefore I needed more timeI told him an approximate time would be in August, During that time, I still had not found items that appealed to me either price wise or style So, I decided to just continue lookingCalled April, the new representative stated he had never heard

Very quick claim processing, as well as very easy Our replacement came almost immediately I would highly recommend Uniters

Fraud advertisement to give money back if not using service within years
I purchased my couch with WorryNoMore warranty at Macy's on 9/14/and never used the service one The brochure showed customers could receive store credit valued at the original protection plan price, if not using the service in 7-year protection period
I read through all details on invoice and brochure and didn't find any information such as phone number, website, or email to contactEventually found information online and filed the claim on 3/7/
The auto-response of WorryNoMore indicated my claim period was expired that should in days after 7-year purchase They were not going to give me the vouch for I had passed *** claim period On the brochure and invoice, there was no this note at all The sales at Macy's didn't explain this policy either Two sales I spoke with when making the purchase They were *** and *** *** This is definitely fraud advertisement to mak

Had an issue with an expensive sectional that it upgraded fabric was peeling on the cording around the seat cushion
Uniters sent out a tech who agreed it was in excellent condition other than the peeling He felt that with the pics and his statement that the fairest solution would be to send new seat cover envelopes(covers) for seat cushionTold me to give Uniters about a week and Iwould hear back from themInstead in four days I received an e-mail stating SORRY ABOUT YOUR LUCKLooks to us like wear and tear Claim is rejected I have corresponded with Penney's to let them know what a fly by night company this is and that they should be ashamed of themselves for pushing care plans that are expensive and totally worthless Please save yourself hundreds of $'s and do not purchase from said company They look for any reason not to pay out!

United's warranty service is terrible They do not follow through, service was terrible! I Wil never purchase again!! Scam

Uniters rejected my repair claim on a dresser
Problem Date: 11/3/
Deliver date: 09/28/
SKU: XXXXXX
Reseravation # XXXXXXXX
Sales Rep: *** ***
Payment amount:
I purchased the dress from *** and bought the protection plan from Uniters at the time of my purchase
The dresser had an accidentally fall in late Oct and then I called Uniters for repairThe accidental fall of dresser led to two issues: a dent on the side of dresser and the bottom drawer can't be closed
The damages to the dresser were not caused by any mis-use but an accidentMy son also got hurt during the accident
Uniters rejected both my original claim and dispute

Uniters NA *** Worry No More) failed to honor their warranty, instead they create excuses to avoid upholding their agreement
We purchased a breakfast table and chairs from *** and were sold the Worry No More Warranty (from Uniters)We were promised that any type of damage from wear and tear would be covered and that they had a no-questions asked replacement guaranteeHowever, this is misleading and had we read some of the complaints on the Revdex.com website, we would have not purchased this warranty, much less any furniture from ***
Our breakfast table and chairs had stains from food and scratches from usual wear and tearThe furniture scratched easily and the fabric on the chairs also stains easilyWe contacted Uniters and were told to download the app from *** and spent nearly one hour taking photos and notating the damageNearly days later we received an email stating that our claim was denied due to "accumulation of stains." No technician wa

Company is not honoring their warrantyCompany is dishonest
I contacted Uniters at the end of September to file a claim and set up an appointment for a technician to repair my furnitureAn appointment was made for October 18, The technician arrived and I explained that my electric recliner sofa and love seat are separatingThere are huge gaps in between the cushions where the recliners connect and which is also making both pieces of furniture extremely wobbly due to the separationThe technician tipped my sofa and love seat over and he then tightened some screws in the bottom of both the sofa and love seat yet this did nothing for the separation and the sofa and love seat were in fact still wobblyThe technician then informed me he would be ordering parts to correct the problemThe parts would be mailed to my home address and Uniters would be contacting me to set up a new repair appointmentHearing nothing for a few weeks I decided to contact Uniters to check the st

If I could give negative stars I would When I purchased a sofa from Macys, they pushed me into buying the protection plan and I asked question after question of, "If xyz happens will it be covered?" and the answer to every question was "yes." I have filed claims and both were denied I did not even receive an email or call on my 2nd claim, it is just listed on the website as denied with no reason- a tear that is clearly stated as coverage in the brochure This company is a huge scam and if you google it, you'll see only negative reviews

Cleaning of my couch
I purchased a couch from Macy's on March 24, along with the warranty I asked if the warranty covers my dog having an accident on the couch and I was told yes it does I believe that I have had my couch cleaned times since I purchased it The last time that I called for my couch to be cleaned was in December of and they new cleaning company that they are now using did not come until late January They looked at the couch took a couple of pictures and told me that they cannot clean it, that there are stains My couch is a micro fiber/suede so it looks different colors when you move your hand across it or sit on it The two men that came in barely even looked at it, like they did not know how to clean furniture The company that Macy's had in the past was very good and very professional My dog urinated on my couch and I did what the warranty company told me to do I wipe it off with a clean wet cloth I am not asking them to do anything out

advertising and not adhereing to protection guidelines
I purchased a year protection plan for my furnitureI called to file a complaint that the furniture was deterioratingThe representatives said it was not in the plan guidelines eventhough my policy is good for one more yearThey sent me the guidelines and it states I am covered for rips and tearsDeterioration is ripping and tearing of the material from its original stateWhen I called back and spoke with Margie (manager Robert H) she said that all the limitations are not provided (although I recieved the limitiation form from them)THIS IS ADVERTISINGIf a consumer purchases a protection plan and is given the coverage details they are trusting in the company will abide by their guidelinesIf there are limitations they should all be listedThis is a loophole that the company is trying to push in order to not be in compliance with that consumers purchaseThis is not an ethical way to do business

I bought a sectional sofa at *** at *** *** *** Rd, Dayton, OH XXXXX in 2015, when I got it they convince me to buy an extra warranty for the sofa, and told me that if I don't use it within years, they were going to refund me the total cost of that warrantyI have called times asking about my refund but they keep telling me that they don't have my record in their systemPlease don't buy their warranties, its a total scam when they tell you that you will get refunded if you don't use itHow else can you explain that a store like *** can lose your recordTotal Scam!!!
Product_Or_Service:

years and months ago I purchased a reclining couch from Macys.....fortunately I also purchased a year warranty at the same time The motor on the recliner burnt out so I contacted Macy's who put me in touch with the warranty company The warranty company was FANTASTIC!! No questions asked; they first sent out a technician who stated the motor was gone and then, when the motor was not able to be replaced, they sent me a voucher for a new couch (same purchase price as the first one.) The warranty company picked up the broken couch and delivered the new one at the same time- they were very respectful of my walls, floors, etcand very polite I cannot recommend this company any more highly Good job!

Easy to use appPrompt reply and management of issue with speedy resolution!

Uniters North America LLC, will not honor their year warranty that I purchased on a furniture setSaying that my problems are wear and tear
Claim Date: March 14,
Purchase Date: September 27,
Purchase warranty on Twilight Black Furniture: 9/27/from Just Cabinets Furniture
Warranty Certificate: UNIXXXXXX
Warranty Type: Combo
Sofa:
The following problems on furniture, sofa (recliner) and loveseat (recliner on both seats.)
On the sofa there are rips on the seams
On the one end of sofa recliner the foam footrest came completely out
On the end of the other sofa recliner the board of the footrest is coming loose and dangling
And on the sofa there are rips in between the seats, the back of the sofa will not lock in place
They are saying that the rips on seam and the foam out from the footrest falls into the category of wear and tear, but as stated on the warranty, the definition of wear and tear is "wear and tear to fabrics and leathers

I'm very satisfied with this service and give it two thumbs up

warranty claimed denied wrongfully.Refused to review claim even after their own technician qualified and furniture still in warranty period
Furniture bought in October with years warranty
original claim on tear on seat made in October (CXXXXXXX)denied wrongfully as "wear" without proper reviewattempted to email photos and pointing out that location where tear is at would not be wearDENIED as if denial came first and reasoning worked out laterNo technician sent down to evaluate claim
attempted to reopen claim didn't go anywhere
fast forward June - we had another claim on another piece of furniture - for which a technician came fore evaluationWe showed him this claim in disputeTheir own technician agreed that claim was denied wrongfully
At that point attempted to reach uniter on phone and was turned down by customer service calling it old claim (hello, the furniture is still under warranty and old claim is wrongfully denied)another phone attempt,

We are not being serviced and were insultedThe service reps are extremely rudeWe paid for a service they are not providing
We purchased fabric protection on furnitureWe filed a claim with a service repThe claim required us to send photos which I didThe turn around time was - hoursAfter hours, my husband called to check the status since it had not been updatedThe rep was extremely rude and disrespectfulShe called him a Ms several timesShe told him neither him or I could follow simple directions, she hung up on him to which he responded by call back furiousThe next service rep told him the claim was denied because there was seam separationI am not disputing that there is seam separationHowever, there are also tears that were not caused by any fault of oursThat is what we purchased this coverage forToday I got an emailThey "regret to inform" that the claim was denied because of the seam separationNothing on the tears or stains which were also inc

Paid $for extended "Worry No More" plan and called for repair under warranty After multiple calls & excuses they denied my claim
Macy's "WorryNoMore" results in more than worry!
My husband, Shimon ***, bought a table set 9/1/from Macy's (Sales ticket #XXXXXXXX) w/"Worry No More" plan for $ He received a copy of the "year...Protection, No risk with WorryNoMore" pamphlet (original available) which outlined all plans, including the one we chosen, which is circled The only legal wording on this brochures states "please call X-XXX-XXX-XXXX within days from discovery of a stain or damage" No other warranty information was provided at the store, upon delivery of furniture or via mail/email In no materials received was a statement indicating that we MUST call within days or that the discovery could be made by anyone other than the purchaser/homeowner
My husband and I came home from overseas in January to find damage to leaf of table & arm chair