New England Diamond Exchange of New Hampshire

I purchased a warranty and have filed a claim three times with them, they all have been denied in some cases without a reason given
The first time I filed a complaint was on Jan 2017, I took pictures of the cracking sofa covered under the warranty, but only took pics of the seating cushion since it was the most cracked partThey denied the claim because the type of leather in the cushion is not covered under that warranty
I refiled on Jan sending the pictures of a cracked piece of the couch that is not the seating cushionThey just denied it, without even saying whyI tried to ask them a reason and no one got back to me
I refiled on Feb 14th, the denied saying that since the damage was first noticed on Dec 31, 2016, the days to file a claim had passed
At that moment I decided, they are just there to deny any claim by any excuse and hope people get tired and give up
I will not allow them to jerk me around anymore, they had their chance to honor their policy
I

They sent a letter with no phone # but if I do not contact them within 14days they will close out my claimU cannot find a phone # for them
Same as above

Purchased accidental plan from ***
On 10/9/I contacted Uniters NA about a protection plan we purchased on some bedroom furniture from *** and was told to submit pictures and I was given claim # CXXXXXXXThe claim was to repair some chipping along one of the side bed rails and to an electrical short in the night stand night light
I received a response on 10/19/saying this was wear and tearIn my copy of the brochure we received there is nothing about wear and tear not being covered and it says that chipping/dents/gauges are covered
On 10/24/I submitted a dispute review and on 11/21/I received a response saying that structural damage is not covered and that the bed "reflects damages that occurred over time and not from a single occurrence like the warranty covers"I am not even sure what this means but there's nothing in my brochure that says anything about "occurrences"They also mention that "due to the extent and severity of the damage,

Unitersna refuses to respect warranty claim
-On July 16, we have filled a claim ( Claim #CXXXXXXX) with Unitersna in regards to some of a furniture purchased in Value City Furniture on 10/02/(Invoice XXX-XXXXX) The claim was in regards to the following:
Ottoman- had a few stains
Dining room set: table-peaces of wood are chipping off where it is clearly visible, chairs-some of the chairs have a structural failures- when you seat on some of the chairs you sinc in the cushionEven though this is not so obviously visible, when you seat on other good chairs one can clearly tell the difference
As a part of the sale, furniture came with a year Pure Promise warranty that should cover any accidental stain, damage, structure protection
-On July 29, a technician came out to look at the furnitureSince my husband and I work during week, there was a prior agreement with a technician that he would call minutes before his arrival, however, without a call, he ju

We purchased a WorryNoMore plan from Macy's with the purchase of our leather sectionalThis plan was to cover accidents...Uniters did not honor this
Our cat peed on our couch and though we were able to wipe most of it up, the urine seeped into the seams of our sectional as well as the cloth section towards the back (which is black)The technician who came out to our home dismissed the damage before even inspecting it closelyHe was 4-feet away from our sectional when he said he couldn't clean anything on leather or the cloth portion in the back, then suggested we get rid of the cat or purchase a "shock mat"The moisture created a light stain on the leather and ruined the cloth section towards the back of the pieceWe would like this to be replacedWhen purchasing the plan, were told that if a stain could not be cleaned or removed we would receive a replacement pieceThis was not the case
Claim #: CXXXXXXX
Claim Date: 1/11/XX X:XX PM
Sales Receipt #: XXXXXXXX
Warranty

warranty not being honored after rep said it was covered
The warranty rep visually inspected the couch and agreed there was damage that needed to be repaired and was covered by the extended warranty we purchasedA few days later the company sent a letter saying there were only scratches and they were not coveredThere were cuts in the leather, not scratches and the rep inspected and pointed these outWhat changed from the inspection to the letter? Jordan's furniture sold the extended policy

I have been trying to use my warranty since buying my couch from Macy's in May and have been unable to use it as the warranty suggests
CXXXXXXX is my claim number for cleaning my couchI had an appointment setup with All furniture Cleaning (XXX-XXX-XXXX) for Saturday July 9th from a.mto p.mand on 7/8/it was cancelled with a phone call and only to be rescheduled on a later date The times and dates do not work for meThis warranty is difficult to use and I want a refund for $150, and I do not want it in Macy's dollars or credit because you cannot use this for any purchases and makes it difficult to useI want Macy's to return the money to me via credit card or Uniters

The Company says my claim for rips and tears on my Sofa is not covered! Although it states it is covered on my contract!
I purchased this Sofa/Sectional on 8/23/2012! The Salesperson Tammy *** Sold me on the Warranty because it covers everything!(Rips,Tears,Damage from Pets, Stains,Burns,ETC! I filed a claim on 6/12/for Rips and Tears! They say I'm not covered in the seating areas whereas on my contract it states the following: Cracking or Peeling of Top Grain Leather in the Seating Areas!
This is a total misrepresentation of the Warranty
I ca provide you with a copy of the warranty if you need it!

My children spilled their juices on my sofas, they also went to the patio and got into some paint used to stain my fence and by accident left some paint stains on my sofas My brochure clearly states pure promise covers all accidental stains for food & beverage and paint & dye They just look at the pictures and decided to call me a liar by saying it was general soiling and closed the claim I don't expect them to clean my regular wear and tear, but I do expect them to honor their coverage on a warranty I paid for
I sent an email requesting a manager to contact me Never heard back, so I had to look up here their contact info The brochure and paperwork has no phn's, that should be a hint of this kind of business entity I just got off the phone and was told they don't handle disputes over the phone and that of course I will have to send another email to the disputes department Sounds already like it's going to be a pain to do business with Uniters I'm not worry about the claim because if they fail to honor it, I'm sure it will be pretty easy with a technician to proof in court that the stains in question were caused by paint and beverages Just hate to do business with companies like this one! Already know I will never do business with them again!

I have filed separate claims and still after months have not received my items
Back on 8/26/I filed a claims for my swivel chair and a case for a pillow on my sectionalI received an email stating my items were going to be replaced and it would take 8-weeksabout a month after that, I received another email stating they were giving me a cash settlement for my chair and still replacing the pillowcaseafter about five months went by I still never received my items, so I sent a message to their warranty department asking where my items were and they told me it was going to take another 8-weeks to receiveI left another comment that was opened on February and no one ever respondedI also filed another claim on 11/4/for two casings to the couch cushions on my sectionalAgain I sent email after email questioning where my items were because it's been over three months and still no one has yet to respond to me on this claim

This company is a ***They will not service my warranty that I bought from macys
My macys order # MEXXXXXXXXXX
I bought a $sofa set from macys back in June the sales rep at macys convinced me to buy an extended warranty which cost me more than $Not it is about years later and I need to get service for my couchI contacted the warranty company which I original thought was macysIt turned out to be Uniters North America, LLC which I never heard ofIf you google their name, you will see that it is clearly a *** company
Anyways I spoke with some rep who was basically interrogating meHe asked me a million questionsthen he put me on holdAfter a minute hold he came back and said that they will not provide me serviceHis reason was because I found out about the damage about a month agoHe said that the fact that I inform them within hours the warranty was voidWTFI paid $for a warranty and now they wont give me service
Apparently, this is how

Filed a claim and now they want us to wait days after trying SOS *** ???? This is unacceptable as we paid good money for this warranty If necessary will escalate

Poor customer service and not honoring warranty
As far as my issue, I have opened claims with Uniters, and each time has been a nightmareFrom the reviews online, it looks like I am not alone
the first claim (cXXXXXXX) I submitted back in was for my couch and for my ottomanthe couch had the plastic coming out of the casing and my ottoman's leather binding was coming apartgetting someone to come out took forever, then when they came out to confirm what I claimed, it took forever for the replacement cushion to be deliveredthen, when it finally arrived, it was the wrong sizei called to report this immediately, and got the runaroundi was asked to send pictures and I didfollowed up a few more times and said forget ittoo much of a hassleFor my ottoman, they issued a replacementproblem is this is no longer made, and the dollars I was credited would not purchase anything comparable so I kept itso after all of that, my ottoman still was coming apart and my

I purchased Uniters warranty through Rooms for less that assured me they will cover almost anything and replace damaged furniture if any accidental occurrence should occur that they cannot fixI had the warranty for two years nowI did not need to use them until about a month ago when I accidentally burned a hole in the couch when ironingNow I understand this may not have been the smartest move but two towels down and the fabric that I was ironing and neither towels or fabric burned during my ironing process so of course I wouldn't know the couch was burningWhen I was done I took the towels off the couch and there I saw the burn in the couchAll in all, I accidentally burned a hole in which my warranty claims they coverAfter a month of going back and forth with this company about the status of my claim they decided to deny the claim saying they believe there was neglect or misuse involvedOkay, so no proof on their partThey just based on their opinion? I think that is considered FraudulentWhen someone pays for warranty that product or furniture is suppose to be coveredSo, basically if I'm smoking a cigarette on my couch and accidentally drop it and burn my couch they would consider that neglect tooBasically, they are telling me they don't agree as to what I do in my own home which in my opinion is none of their business nor is it stated on the warranty that the damage needs to be done in a certain way by their standards in order to be coveredWell, then I guess they don't understand the meaning of accidents and they are advertisingI will definitely dispute this matterBeware they are a scam and in it for the money

Uniters is jokeI wish Jcpenny and Macys stop doing business with them because of Uniters these stores are losing their customersUniters customer services SUCKS!!

Failed to honor warranty based on facts, never responded to dispute sent 3/10/
I purchased a mattress and $from *** to ensure my mattress is under warranty at all times I took the mattress pad off the bed 2/17/The mattress pad failed, and my mattress pad was stained with sweat and dog droolThese two stains are qualifying stains covered under the mattress warranty I called to initiate the warranty claim 2/17/The representative was locked out of the computer and could not enter the details of the stainHe said he would get my account locked and call me back for detailsHe never called, the next call I received was from Uniters North America to schedule the warranty cleaningThey assured me the cleaning was covered and the mattress would be completely cleaned or replacedThe representative, Melissa, refused to schedule me for a weekend appointmentShe stated someone years or older needs to be presentI had no other choice but to schedule the cleanin

Call the resolution specialist before filing a complaint I went to the Revdex.com page for United to file a complaint and wasn't too surprised to see other (similar) complaints considering the run around I was given for the repair of my leather sectional I called the number on the banner of their page to speak to a resolution specialist and spoke with *** She listened to me and said she would honor my claim Within the week the technician came out and did a beautiful job on my repair

This is the WORST company ever! Don't waste your time on themAfter my husband and I got married, we went to Rooms To Go and bought a nice fabric sofa setAfter having a baby, the couch was stained with formula, vomit and etcI filed right away that I need it cleanBy the time someone came out here, btw his name is *** who came out, it took them over a week, and the couch was stained more and moreIn their policy it states that they don't clean it if its an accident or its an accumulation of stainsBUT I told them in my claim what is in the stains and how old they are, so obviously by the time they came out, there was a few new stains but they weren't MONTHS OLD!!! ***, the fat it came out, and was on his phone the entire timeHe was rude and didn't answer our questions, after briefly looking at the couch, he said, "ehhh, there's not much I can doI'll just report back what I see." AND LEFTWe were really confused but thought okay maybe that's how it is with them.....After a few days, we got a letter stating that the insurance will not cover anything and that we need to pay for a new couchWe were *** offI called *** and had a huge heated argument with himI told him why he did that what he did, and he said he has nothing to do with thatHe said that our couch was really stained,it's an accumulation and that there's nothing he can doHis tools weren't strong enoughI told him that these stains were fresh and he needs to do his job, of course that conversation came no whereSAVE YOURSELF TIME FROM THIS FRAUDULENT COMPANYI rented a Bissell Deep cleaner from Lowes and my couch was shining within the next day

They are refusing to honor their warranty services that I purchased
I purchased an outdoor table and chairs set from *** I purchased the additional "Worry No More" warranty service as well The sent a technician out to try to fix the finish cracking off and table slats lifting The technician told us the set would have to be replaced We then got notification that it was not covered due to "an act of god"
1.) We had a similar issue that was repaired last year with no hassle
2.) It's an outdoor table set, its suppose to be outside
3.) The damage is not from "an act of god"
I spoke with customer service agents (*** and her claimed supervisor *** both were rude on the phone and unwilling to help whatsoever
This warranty is a scam They do not stand by what they sold me

This company promises a warranty that covers furniture and then finds loopholes to circumvent honoring their warranty
My husband and I purchased a couch and ottoman from Value City Furniture 2/At our salespersons encouragement we added the Pure Promise protection plan/warranty through UnitersThe salesperson promised that it would cover scratches and tears to the leather, which was our biggest concernFast forward months, we have a housewarming party and the next day notice several tears, rips and scratches to the leatherAfter jumping through hoops with this furniture company and waiting over months, we find out that our claim was denied because it does not cover "scratches" to the leatherI filed a a dispute as instructed to do and folled up days later to see the status of the claimI was told by the customer service rep that the dispute was reviewed and was denied because it does not cover scratches to the leatherIt was explained to me for the first time in my