New England Diamond Exchange of New Hampshire

I reported my claim on 7/28/and the repair has not been done I call and I am constantly given the run around
In November 2011; I purchased a pit sectional with two recliners from ***'s for $5,(I ordered over the phone from their mailer) I also purchased the extended warranty for $
One of the recliners stopped working - I called in my claim to ***'s on 7/28/2016; - they assigned the claim to - Uniters(Claim #CXXXXXXX) who sent a repair technician *** *** - Claim # WXXXXXXX) on Wednesday 8/17/- he looked at the chair and said he was ordering the part
A few weeks later, (on or about 9/14/2016) he came out to say the part was not avail - they were going to try and figure something out From that point on 9/14/they (Uniters) repeated told me they would fix within 8-weeks By their estimation that should have been done 12/22/(apparently - their 8-week clock didn't start until they actually ordered the part - on 9/29/2016)- that da

I had purchased a Uniters North America, LLC protection plan through Wayfair.com for a carpet I ordered from themAbout a month ago, an incident occurred causing irreparable stain and fabric damage to the carpetI remembered purchasing the warranty and immediately reached out to UNA to start a claimThe process was very easy to go through, and they issued a very timely responseI was able to replace the rug without issue, and even purchased a new warranty for the replacement rug!
I am very happy with the service provided

We bought a bed from *** in Columbia, ** and purchased the warranty- no one disputes thisThe bed is not working and they will not fix the bed
Bed purchased from *** in Columbia 9/4/Complaint registered on 43/22/First trip by technician was on 4/2/Uniters said they needed more pictures and technician returned 4/18/I was told to wait 4-weeks for resolutionI called 4/4/and was told by Akil I would have a response in hoursI would either have the parts or a new bedI called today and was told by Michelle the claim CXXXXXXXX would be handled by an executive team and I should wait for them to call me- don't call backI asked for a supervisor and got Nate.Nate said, "Wait for them to call you." I told him that I would file a complaint with the Revdex.com and he said, "Do what you have to do, I can't stop you."

Called to file a claim to use Worry No More warrantyWas denied even though the problem had gotten worse and was covered by insurance
We bought our electric reclining couch from Macy's in Sept of with the Worry No More Premium insurance plan About months ago, the left side of the couch started to slow down with it's reclining, but it was still extending all the way, still operableAs of Sunday, February 21st, the left side of the couch has stopped extendingWe had lost the paperwork in the move to our new address, and did not have the policy with us when we called to file a claimThe woman asked when the problem began and my husband said about months ago, not stating that it had gotten worse in the last few daysThe woman went ahead to process the claim, knowing that the policy only approves claims made within daysWe were instantly deniedWe asked to speak to a supervisor and were directed to an answering machineThis happened twiceI'm reporting this company

This company is refusing to honor its accident protection plan; it's simple pet stain; technician came without equipment
Sofa & year protection plan warranty purchased on 12/23/from MacysWarranty provided by Uniters North America, LLC
Sofa Accident Protection Plan was advertise as "all accidental stains" including "food, beverage, pet/human bodily fluids, ink, marking pens, candle wax, jean dye transfer and much much more!!!"
Technician came to the appointment without any equipment; and very quickly concluded that he cannot do a job to clean this; and that warranty company should have sent someone with the proper equipment to do this jobAt no point did he mention an "accumulation of stains" or anything like that
This is the exact same type of pet stain that this company cleaned well on the very 1st request when they sent the proper contractor

The company has denied replacing and/or repairing the damaged sofa as per their contract therefore breaching the contract!
We purchased a leather sofa/recliner set from Macys in We were sold a Worry No More guarantee and told that the warranty covers a variety of accidental damage to our sofas We were assured that it is a reputable company that does right by their customers This was so far from the truth In June, we filed a claim with Worry No More because one evening when we had company a child that was at our house drove his toy car and managed to make a tear in our leather sofa I immediately called Worry No More and set a claim Worry No More came to our home in June, to assess the damage One of the technician's that were sent by Worry No More took pictures of the sofas and filed the claim After weeks, I called worry no more as they hadn't contacted us I was told that the claim was denied due to wear and tear I was so irate I tried over

I purchased a bedroom set for my granddaughter and also purchasedThe insurance as protectionIt's a little over a year and it started falling apartThe bed Rail, drawers, and the bottom frame that holds the mattressI called *** and start getting the run aroundThey sent me to a third partyThey had me take photos and sent a tech out who in person told me it would replacedThey they sent me a letter refusing to pay and stated this damage was not covered and was done deliberately My granddaughter is and is about lbsI've purchased furniture from them in the past without issues and now I'm not getting my issue resolvedThe sales person also stated this was totally covered
Product_Or_Service: Bed room set

Warranty rejected because I did not notify after daysWill not cover new damage either
The warranty on furniture is worded in such a way that once you use the warranty then the piece of furniture is no longer coveredBecause of this I waited to submit a warranty claim until the damage was worseSince I did not report the damage within days none of my furniture was coveredTo make matters worse when I noticed new damage, the furniture still was not covered because of the old damage
This warranty is set up in such a way that it is extremely difficult to actually submit a claim and have the problem resolvedThere is a lot of fine print
Additional information:
UNITERS North America LLC
Pure Protection Year Protection Essentials for Furniture - RG
Furniture was bought through Cardi's Furniture in South Attleboro RI
Whistler Retreat
SKU# XXXXXXXXX
SKU# XXXXXXXXX

Uniters will not honor warranty
I called in to report a claim on warranty purchased from american signature on a sectional that I purchased from them, was told that the terms and conditions allow for days to report the damage and that they will not honor the claimHowever I only called to file a claim when it was OBVIOUS to me that there was a problem with the furniture and I never called earlier when the sectional got softer thinking this was until such time as a I heard a snap (probably a spring) and then called in to report,this is unacceptable, I have a year warranty and currently only in the 3rd year and they will not honor the warrantyI was not issued with any of the terms and conditions on purchase as claimed by uniters and regardless I still called in a timely manner when it became obvious there was a problem with my sectional

called Uniters to file a claim on my leather sect/sofa and my words/statement for the claim was reported incorrectly in order to have my claim denied
PURCHASE DATE OF SECTIONAL LEATHER SOFA IS 4/12/INVOICE#XXXXXX PURCHASE FROM AMERICAN SIGNATURE FURNITUREON FEBRUARY 13, @3:38PM I INITIALLY CALLED AMERICAN SIGNATURE FURNITURE TO ADVISE OF AN ACCIDENTIAL DAMAGE TO MY SECTIONAL SOFA AND WAS ADVISED TO CALL UNITERS NORTH AMERICA,LLCFebruary 13, 2016@3:44PM CALLED UNITERS NORTH AMERICA,LLC AN ASSOCIATE *** WANSWERED MY CALL I EXPLAIN I HAD ACCIDENT OCCUR TO MY SECTIONAL LEATHER SOFA ON FRIDAY FEBRUARY 12, WHICH CAUSE A SCRAPE/PEALING OF THE TOP CORNERS OF EACH END OF THE SOFA OUTSIDE BASE AND FOUNDATION OF THE SOFA DUE TO RE-ARRANGING THE FURNITURE IN MY FAMILY ROOM THE ASSOCIATE *** WASK IS IT THE PART THAT WOULD TOUCH THE WALL AND I SAID YES WHICH I ADDITIONALLY EXPLAIN THE CORNERS WERE SCRAPED AGAINST THE FRAME BASE AROUND MY PATIO DOOR ON END AND ON T

This company is pure old school insurance fraud, and Macy's should be ashamed for partnering with them I bought a $wooden office desk from Macy's, and purchased a comprehensive repair warranty mockingly titled "WorryNoMore" from this company for $ One of the decorative metal loop drawer handles soon broke off Called this company 2Nov2017, claim#CXXXXXXX, and they scheduled a tech for repair at the end of the month, confirming that the broken handle was covered The tech came out, filled in some scratches on the surface of the desk with a pen, and said the handle would be shipped in 4-weeks I called 30Janafter no handle arrived, and was initially told there was no tech visit repair on record Minutes later, the record of the visit was magically discovered and the rep said to call again within days for an update On 9Feb2018, Uniters North America LLC sent an email blithely denying the claim in entirety, saying the handle is "missing," not "broken." However, the way it is constructed, it can't be missing without breaking So, four months later, after paying $for a plan that covers "a structural failure due to a defect in workmanship during use," and having the claim for the repair confirmed by the phone rep AND the repairman himself, these thieves refuse to replace A SIMPLE METAL LOOP HANDLE!!!!! How pathetically cheap and dishonest can a company sink to? Answer: thy name is Uniters North America, LLC Hey any trial attorneys scouring this website to find a juicy class action lawsuit to produce, this is a company worth suing the pants off of Their liability column must be near zero PLEASE SUE THIS COMPANY

Claim:cXXXXXXX was filed on 2/8/I the findings were false
Claim:CXXXXXXX was filed on 2/8/in regards to a 2,sectional that was bought at value cityIt started to rip in different parts of the sectional which I called and reportedI never told these people that there were pets in my homeThe technician came to my home days after the complaintThe claim was denied They stated that pets did the damage and it was accumulativeFirst, I have no Pets in my home and don't have or allow due to medical reasonsSecondly, it took almost a month for someone to come out to my home and look at the sectional which the damage continued to worsen due to it being in use 100% of the timeThey made up findings not to have to fix my furnitureIt needs to be fixed or replaced due too it being covered under the year protection Essentials warranty

Refusing coverage of damaged furniture
I was told that I had two warranties available'Gardy' entered my claim CXXXXXXX and stated that my furniture was not covered under the plan he choseHe also chose the words, as I never said 'peeling' or crackingI told him that I do not have fabric or leather and it is another type of materialSomehow I have fallen into a loophole again and am simply the fool for purchasing some sort of coverage that Uniters 'calls' insurance

Not honoring their warranty or guarantee
On September I called unitersna for a warranty call on my sectionalIt took tries online and one phone call to finally get a claim filedOn the phone the person asked when the stain happened and I told her yesterday but she put down a week ago knowing that any stain not reported within days would be deniedSeptember a technician finally showed up and had the wrong informationHe only had one piece of sectional when there was actually that I had called inDuring this week wait since I have children other stains happenedThe tech showed up took pictures and then called Uniters and then ran awayhe gave me the phone on hold, when the uniters rep came back she said your claim is denied for accumulation of stainsIt wasn't accumulated on september when I calledThat was it for her and she hung upI called on september to discuss this decision and the gentlemen on the phone was not pleasanthe constantly talked down and o

No warranty check mailed
Claim reference CXXXXXXX
I returned the signed the document August 19th for a Cash settlement on the warranty I had purchased, since the couch I had was determined to be unfixable.The e-mail listed was ***@palladio.biz
After several inquiries dated 9/12/& 9/20/through their website claim system, I was informed my check for was mailed
"Dear ,
Per our records the check was mailed on 09/06/Please allow days for the check to arrive
Regards,
William Ev."
9/I inquired again and was asked to verify my addressI verified my address the same dayIt is now 9/and I have not received any response to where my check is
Please send the checkThe claim was opened 7/27/It has taken months to get this far

My husband and I purchased a leather love seat from a local, well-respected furniture store Due to the price of the love seat, we purchased the extended warranty should anything happen to it The extended warranty was good for five years Recently, a shelf was placed on the love seat with a metal bracket, and the shelf slipped, tearing the cushion I reviewed our warranty and determined that rips were covered I took photos and submitted a claim to Uniters
A technician was sent to our home to review the damage The technician was rude, came three hours early and accused me of getting the time wrong, and proceeded to disrespect me during the consultation I felt incredibly uncomfortable having this person in my home I understand that Uniters likely contracts out this work, but the people they choose to contract with is a stunning representation of the type of business this is I was greatly disappointed in how I was treated
The technician told me the parts that were needed to repair the love seat and told me he would order parts Less than an hour after the technician left, I received an update from Uniters that they would not cover the claim They had determined that the photo looks like "cracking/peeling." I asked for further information as to how they determined this and was simply told the photo looked like it I was appalled Not only were they not upholding the warranty for which we paid EXTRA money, but they were calling me a LIAR I am outraged
Uniters is obviously a company looking to protect its own interests even if such measures including scamming customers and ripping them off I will never do business with this company again, and I warn others not to purchase an insurance policy with them They are crooks Safeguard your money and your reputation

I bought years protection plan but they did not provide any service
I bought years protection plan for the sofa I bought from *** In the first year, I found the control button of one armless chair brokenI asked "WorryNoMore" to help me fix this issueHowever, they said it should be covered by manufacture and would not like to give me serviceThat means I bought years protection plan but they did not convert any issue in the first yearIt is too ridiculousSeveral days ago, I found the frame of one arm chair was sink-inI called them and asked them to fix this issueHowever, they said I did not report this issue in days after I discovered this issueSo they cannot cover itMy god, they are cheating the customerThey asked me how long this issue wasI did not realize they were trying to shirk responsibilityActually I am not clear when this issue was happenI told them it may be more weeks agoThen, they told me they cannot covert itI am really really di

Failure to comply with purchased warranty due to mistake of service technician
On X-XX-XXXX I notice a blue like ink stain on my brand new while leather sofa setI contacted the warranty company that I purchased from Value City Furniture (Uniters)On X-XX-XXXX I filed a claim for the blue ink like stains and a case was openedOn X-XX-XXXX I received a text and phone call from service tech that was assigned my claim (XXX-XXX-XXXX) stating that they will be coming to follow up on a service claim received from UnitersOn X-XX-XXXX the service tech along with another employee came to my house and took pictures, where they stated that their recommendation would be to replace the sofa due to the stainsI guess Uniters told the service tech to try and fix the problem without a replacement and on X-XX-XXXX I received another phone call and text stating that they (service tech) was coming back to repair the sofa on 2-17-When the service tech came they applied a paint like substan

Purchased warranty on couch and am not being denied service
We purchased a three piece leather couch with a wedge, which we didn't really want the wedge but were told it was part of the package, from Value City furniture on 11/5/and picked up the merchandise the same day During the purchase of the furniture we were offered a warranty on the merchandise at a price of $244.99, when offered this warranty I ask very specific questions as to what was covered and the salesman assured me that anything that happened or went wrong with the furniture fabric would be fixed or replaced with no questions ask With full trust as a consumer my husband and I decided to purchase the warranty Recently on 01/05/the fabric began to peel so I contacted Value City Furniture on 01/12/and ask them what I should do since the furniture was still under warranty I was advised to contact the warranty center so I immediately called and was told I would be contacted by a representative from V

I filed a claim with Uniters North America because one of the seat cushions in the Sofa is torn and Uniters declined my claim
I bought two sofas from Value City Furniture and purchased the Uniters North America WarrantyUniters has declined my claim although torns are covered under the terms of the warranty
My Claim # with Uniters is CXXXXXXX and it was filed in April The claim is related to a purchase that I made in at Value City Furniture in June 2009, Sales Receipt Number XXXXXX, and the Uniters Warranty was purchased for seven years On May 6, Uniters declined my claim stating that "cracking and feeling are not covered" I have attempted to dispute the decision with Uniters via email ***@unitersna.com, sent emails, and several telephone calls in one case of which I left a voicemail for a supervisorI have not yet received any response to my emails of telephone callsMy dispute is that one of the seats is torn which has become like a small hole The oth