New England Diamond Exchange of New Hampshire

Warranty scam
I purchased a couch set from *** They convinced me to buy a yr 'all-inclusive' warrantyThey claimed it covers everything from accidental spills, rips, breaks, etc
I opened a claim with a few stains and a motor that works slowThey replied that with multiple 'accumulated' stains this isn't covered and the motor is not covered at all
I was able to wash out all stains but oneI asked them to cover the one stain - not multipleThey said that since I had multiple stains I needed to pay a furniture company to come certify that I have only have one stain - really?? Nobody has had a kid brush their teeth and drop toothpaste; and then wash it out??
Then I reached into the couch to retrieve something that fell insomething from inside the couch was pultruding out and cut my whole armI sent them pics of myself bleedingI want that couch repaired - per warrantyStill they said that since I had multiple stains I had originally asked them to clean; my warranty

PEELING AND CRACKING, I RESPONDED TO THE WRONG CLAIM NUMBER AND WAS REPORTED ON OF THE TIME FRAME
I FILED A CLAIM WITH UNITERS NORTH AMERICA, LLC ON 10/5/XX X:XX PM AND WAS DENIED, ALSO DISPUTED AND WAS DENIEDWHEN I SPOKEN TO A SUPERVISOR AT VALUE CITY, WHERE I PURCHASED THE SOFA SETSHE STATED THAT THE SOFA SET IS NOT LEATHER OR VINYL; IT'S SOME TYPE OF CLOTH MATERIAL, NOT COVEREDI RAN ACROSS MY WARRANTY ON 9/22/AFTER LOOKING OVER IT, THE WARRANTY COVERS NEW A & P LEATHER, VINYL AND LEATHER - TOUCH UPHOLSTERED RESIDENTIAL FURNITURETHE WARRANTY IS ONE OF THE REASONS I PURCHASED THE SOFA SETON 9/23/AFTER SPEAKING TO MRWILLIAMS IN CUSTOMER SERVICE AT UNITERS, HE STATED
I RESPONDED TO THE WRONG CLAIM NUMBER
I ONLY SUBMITTED PHOTOS DISPUTING THE CLAIM NUMBER CXXXXXX THAT WAS GIVEN TO IT SEEN LIKE EVERY TIME I CALLED A NEW CLAIM NUMBER WAS ISSUE
THE REPORTING TIME FRAME WAS OUT OF WARRANTY
PEELING AND CRACKING WAS REPORTING WHEN I NOTICE IT, LOOKING OV

Failure to honor warranty that was sold at American Signature furniture store
I purchased om may XX XXXX a sofa set invoice 407/XXXXXX.I didn't wanna buy a warrwnty because warranty are pointless but was convinced by the store rep that this company covered everything burns,tears,scartaches,holes,stains,etcAny kind of damageWhen I called uniters to make a claim because while baby sitting the child made scratches and they told me that they do not cover thatI told them that was not was I was told when I had called American signature and they said it was not their fault I was given wrong informationI asked how can you cover burns but not scartaches All I want is my sofa repaired that warranty was not cheapThey told me I had to take it up with American signature,I asked for the number to corporate and they placed me on hold for mins came back gave a me a number and when I called the number it was the same place I had calledXXX XXX XXXX and XXX XXX XXXXWhen I called Americ

Uniters will not replace my furniture and or refund my money for furniture that was delivered to me previously damagedI submitted a former complaint
On October 9, 2017, my wife and I called Uniter's Service Center to report to that we needed a technician to come out to take a look at out sofa The representative asked if we had a warranty and we stated that we didShe asked what was the problemWe stated that we were calling because we noticed a gap was forming in our sofa that was currently appropriately to 1/inches wide in between the two seats of the sofaThe service representative stated, "good you have a warranty, you are covered." She stated that she would give a claim number and a telephone number to call to schedule someone to come out to take a look at our sofaShe gave us Claim # CXXXXXXX and telephone number (XXX) XXX-XXXX to Furniture ***
We called the telephone number given and someone answer and asked for the claim number and asked what was the p

The worst warranty company ever! It doesn`t cover anything!!!

I bought a warranty for my couch in In July of I filed a claim for a tear in the fabricThe company treated me like a criminal
I bought a warranty for my couch in In July of I filed a claim for a tear in the fabricThe company treated me like a criminal when I filedThey sent a tech to my house to take pictures of the tearThey then months later told me that they wouldn't cover the repair because it was done by a catwhich I don't haveAfter having to argue not having a cat, the claim was finally approved, close to a year later
Months went by and I received nothing from the companyI finally called, now well over a year from the original claim, and am then told that they no longer carry that fabric and they can't fulfill my claimI was given two options, take a cash pay out or full replacement of the couchThe email gave no information about exchange/ pickup/ location/ and cost of the replacement couchIt took me almost a week to get all

I filed a claim on a sofa that is part of a piece set but was only got store credit to replace the damaged piece not the whole set
I bought a leather warranty when I bought my piece sofa setOne of the sofa got a tear and I filed a claim on it CXXXXXXXThe claim was approved and I was told if I choose the full replacement option, I will get a store credit of $But the original price for the set was $before taxI asked why I did not the full price and I was told that they can only replace the damaged piece not the setI think this is ridiculousThe pieces of sofa go together and the store does not carry that type of sofa any more

Worrynomore is not honoring the warranty I purchased at Macy's to fix my furniture
I bought a reclining sofa sectional system from Macy's two years ago (July 2014), and purchased their Worrynomore year warranty policy Well, as of February of 2016, I've had nothing but problems trying to get the failing system repaired The middle section will not return to the down position, and Worrynomore will NEVER fix it, or any part of the sectional everThe rep Shikita told me that today Shikita says that we never contacted them about the sofa repairYet, apparently, submitting photos, a claim, and numerous phone calls to set an appointment, do not count because they can't find a log or record They also disabled our account We're going through all of this with Worrynomore, yet they have no problem with keeping the money we paid for the warranty

I purchased a Warranty and the company claims that they can't access it in their computer
When calling to file a claim on August 14, 2017, I was told that my Warranty could not be accessedI was placed on a minute hold and then told I had been transferred to Value City Furnitire where the purchase was made and that they could see all the details of my purchase and couldn't understand why Uniters could notI tried to file the claim online and received a message that the plan information did not existI called and again on August and went through the same cycle with two more customer service repsI became angry and ended the call feeling that the company was scamming me and had no intention of honoring the WarrantyThis led me to research the company and file my complaint based on my experience and that of other consumers

Online signup only to file claims; however, the website always says "there is an issue with your request, come back later." I can't file a claim
I go to *** to sign up so I can file a claim, which is the only way you can file a claim (according to the website)Every time I try to sign up to file a claim, the website says: "An error has occurred, Please try refreshing the page or try again later." Practically, I cannot file a claimMy couch is under a 5-yr warranty from this company and the couch cushion is coming apart at the seams, which is definitely covered by the warrantyPractically, however, I cannot file a claimThey are taking advantage of customers who are busy and don't have time to follow up on this with persistenceNo one should ever buy a warranty from them

Really bad experience applying warranty programs purchase trough Macy'sThey will use every excuse on the book to avoid paying for the servicesDont understand how they are listed here and how macy's keep using them

I purchased a year warranty with this company for furniture and the company will not honor the agreement
I bought a sofa set from Value City Furniture in White Marsh Maryland with a year warranty that I was told would cover the property for any reason during that time
Now months into the warranty this company will not honor the contract just like has happened with many othersThe sofa set is no longer sold at Value City Furniture and I was told to pick out a different setThe other furniture is not even comparable with the set originally purchased and even though I paid for a year warranty, the new furniture would need a separate warrantyUniters North America will NOT add the left over time from the original warranty to the new sofa set if chosen
I paid about $plus the additional price for the warrantyBe warned that when contacting Uniters North America they have tossed me back and forth with all types of explanations that contradict by who you talk to, spe

I was very impressed with your prompt and efficient responseYour employee was helpful and although I offered pictures, trusted and provided first-class serviceThe protector was sent ASAP and you now have a loyal and happy client

Denial of valid claimTrying to deny based on factors set up by the company to never have to pay a claim
Claim #CXXXXXXX My claim was denied because of wear and tear on 8/31/ Purchased from *** Of course there will be minor marks on any piece of furniture I am specifically looking at the scratches/gauges in one section of the glass that happened as a one time incident (not wear) and it should not have been that easily scratchedThis is a design flaw or poor quality glassThey said they can deny a claim if there are any other marks indicating wear and tear This is a scam! You can't have a piece of furniture a month before you get a small ding or minor mark This is a way to deny all claims Macy's promised a no risk warranty that covered scratches/gauges etcI am disappointed how *** sold this with promises they can't keep but I am more disappointed about the consumers being scammed into spending money on a warranty that will NEVER be

We bought furniture from Value City Furniture and we bought a warranty from Uniters North America, LLCWe filed a claim and it was denied
In June 2016, we contacted Uniters North America LLC, to begin the warranty processWe spoke with one of their agents who took the claimWe stated that there were rips and tears in the furniture along the seams of both pieces of furnitureWe purchased a brown leather sectional, which consisted of two piecesUniters agents referred to the sectional as a couch and a love seat even though it is a sectionalThey were informed that the " couch" the bigger piece of the sectional has ripping of the seams and tearing on the back of the piece and the arm had deflated and that there was a small tear there alsoThe smaller or the " love seat", has seams that are tornWe were informed that according to our warranty the tears were not coveredWe then telephoned again to file another claim, which was there were stains on the front of the both pieces of

I bought a piece set from *** Furniture (*** Furniture) and they pressured me into getting the protection plan or else I won't get shippingThey said and gave me papers that say it covers all of the furniture from any accidental scratches, rips, stains and even peeling for yearsA year later one of the sofa chairs separated at the sewed area (seam separation) which is basically a factory deficit, not even a cut made by me which they should cover as wellSo I contacted the warranty company (Pure Promise)THEY ARE THE WORSTThey took an hour and minutes to answer and after hours of arguments they still said that nothing is covered and started playing around with words and saying that cuts are covered but seam separations are notI asked for a manager at least times but they never connect me they just hang up and this is no joke and it's illegalI also have recordings of all this and the representatives mentioning that I am not covered against any rip

product purchased feb/2013,warrentee purchased for fabric(bonded leather) accidental damagefabric began splitting and peeling.No intentional damage
furniture purchased feb,2013.sales rep recommended bonded leather for long lifewe previously had leather set for over years without problemshoped this would be the last we would buywe purchased the warranty for an additional It was to cover accidental damage to fabricthe furniture began to crack and peel in several areas.nothing intentional was done to cause thisthe store was contacted and said the warranty would not cover our damage, that it was a discontinued product due to poor performanceWe contacted the warranty company and they also refused to honor the warrantyWe have ugly furniture we paid $for and feel we should be given something to replace it.manufactured by Southern MotionPurchased at M.Jacobs ***.,Eugene OR ***.Reclining sofa and two recliners02/16/2013.warranty is for years

Will not honor warranty I purchased through *** *** furniture
My son spilled some nail polish on the couch and they are denying the claim saying it's not coveredI can appeal , but they want original sales receiptWho in the world will save a receipt from years agoThat itself tells me they are finding reasons to deny the claimSuch a ***

They claim that the damage is not covered by the warranty that I bought
I purchased furniture from Baer's Furniture in North Naples, FL in Septand was convinced to purchase a year wood and fabric warranty from Uniters for $ The fabric on one bar stool tore and the finish came off of several areas on that barstool and another chair When I called for warranty service, they said it wasn't covered I feel that the warranty was a fraud an that it is totally advertisingI sent them copies of invoices and photographs as they requested and did not hear back from them I called weeks later and they said the claims were rejected

Refuse claim for warranty coverage for dinning setFiled claims for Mfg defect and accidental damage, but refused
Item- Dinning set with chairs and a table
Purchased- 04/05/2013, sales#XXXXXXXX,
Warranty#XXXXXXX, combo
Claim#XXXXXXX, 04/27/2016, denied on 05/25/
Claim#XXXXXXX, 04/28/2016, denied on 05/25/
Purchased warranty at time of dinning set buy.Should cover defects and/or accidental damage for years
Field claims for accidental heat damage to table and wobbling of all four chairsThey send tech, did not have access to tech report,
denied the claimsThey claim that there were excessive damageDid not explain " what constitute excessive damage"
Submit the dispute on 06/19/with pics of the items, explicitly pointing out the defect and the accidental damage.They denied the claims on 07/09/2016, focusing on non claimed appearance of the itemsThey also mentioned that their tech did not point out the defect I mentioned in my disputeI also send t